Milwaukee Pipeline Series: Hand Tools Designed with Technicians in Mind
About this episode
Leah Balto, Group Manager of Product Marketing at Milwaukee Tool, shares insights on the evolution and innovation of hand tools designed specifically for automotive technicians. From the anti-roll socket design to ergonomic hose picks and modular Packout storage systems, the discussion highlights how Milwaukee Tool listens to user feedback and observes workflows to solve everyday frustrations. The episode also covers the importance of durability, ergonomics, and supporting technician health, while emphasizing Milwaukee's culture of continuous improvement and user-focused product development.
Recorded live at the Milwaukee Pipeline 2025 event, Leah Balto, Group Manager of Product Marketing at Milwaukee Tool, joins host Jay Goninen to walk us through Milwaukee’s latest hand tool kits, explain how the team studies technicians in real-world settings to inspire smarter innovations, and share how Milwaukee Tool is investing in solutions that support technicians’ long-term health.
Check out the full video version of the podcast on YouTube!
About the Episode
- Host: Jay Goninen, WrenchWay, [email protected]
- Guest: Leah Balto, Group Manager of Product Marketing, Milwaukee Tool
Links & Resources
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About WrenchWay:
- For Technicians & Students: wrenchway.com/solutions/technicians/
- For Shops & Dealerships: wrenchway.com/solutions/shops/
- For Instructors: wrenchway.com/solutions/schools/
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