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Real Leadership, Real Voices: Shop Ownership, Coaching, and Shop Talk Her Way [E245]

Real Leadership, Real Voices: Shop Ownership, Coaching, and Shop Talk Her Way [E245]

Chris Cotton Weekly Blitz Feb 16, 2026 20 min
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About this episode

A deep dive into the world of automotive shop ownership and coaching with Jean Ann St. Grace, a former shop owner turned industry coach. The conversation highlights her unique experiences navigating challenges like staffing, customer trust, and leadership dynamics. Jean Ann emphasizes the importance of real conversations in automotive, particularly for women, through her podcast 'Shop Talk Her Way.' The episode explores the lessons learned from ownership, the significance of supportive leadership, and the need for practical coaching grounded in real-world experiences.

Topics: shop ownership coaching leadership women in automotive staffing challenges customer trust business growth real conversations
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