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Starlink in Emergency services - plus your tech questions!
Starlink in Emergency services - plus your tech questions!
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About this episode
Exploring the integration of Starlink technology in emergency services, this episode dives into the potential benefits and challenges of satellite internet in critical situations. Listeners can also tune in for a lively Q&A segment where Trev addresses a variety of tech questions, including streaming service management and Wi-Fi performance. With insights on the latest tech trends and personal anecdotes, the episode offers a blend of informative content and engaging conversation, making it a valuable resource for tech enthusiasts.
Topics:
Formula One
Cars:
Dodge Charger
Your tech questions this week include the frustration of multiple streaming services - why isn't there one to do it all?
Plus, mesh router woes - diagnosing the problem.
Does anyone have advice for red-eye removal in photos?
And we hear how Starlink is playing a big role in our emergency service vehicles.
Filter:
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Technical
Too Afraid to Ask
Concept
Formula One
"...I've got to fly to Melbourne for the Australian Formula One Grand Prix, I'm going to cover that for the today's show. So my priorities, folks, you know Formula One is my priority in life."
Formula One is a type of car racing that involves very fast cars competing in races called Grands Prix. It's a popular sport with many fans around the world, and the cars are designed with the latest technology to go as fast as possible.
Formula One is the highest class of single-seater auto racing, known for its high-speed races and advanced technology. It features a series of races known as Grands Prix, held on various circuits around the world, and is governed by the FIA (Fédération Internationale de l'Automobile).
Car
Dodge Charger
"...So it's like once a week you put it on the little charger while you have a shower or something"
The Dodge Charger is a big car that looks sporty and can go really fast. It's popular because it has a lot of room inside for passengers and luggage, making it good for families while still being fun to drive.
The Dodge Charger is a full-size sedan known for its powerful performance and muscular design. It has a rich history dating back to the 1960s and has evolved into a modern vehicle that combines practicality with sporty features, making it a popular choice among car enthusiasts and families alike.
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So Thursday morning, Australian time, we'll know exactly what's happening with the next Samsung phone, which is cool.
So I'll be traveling next week, so a bit hard to take your calls and make calls at middle of the night, my time.
So excuse me.
And then the week after I've got to fly to Melbourne for the Australian Formula One Grand Prix,
I'm going to cover that for the today's show.
So my priorities, folks, you know Formula One is my priority in life.
If I could drop everything.
I feel like if I won a lotto, I would obviously prioritise my family and their wellbeing and their futures and investments and whatnot.
But then I'd be like, how many Formula One races can I go to?
And I won't be available outside of that.
But no, look, I love Formula One.
I love covering for the today's show.
So we've got some fun things to do down there.
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As more things start to land in the diary in the weeks and months after that as well.
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We'll get there.
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Dennis, g'day.
Dennis, how you doing?
Good, Trevor.
How are you?
Really, really good.
What can I do for you?
I'm wondering, is there a device where you can stream a number of services together without having to buy each one individually?
No.
You mean like your Netflix, your Disney, your Amazon, your KO, your Stan?
Not having all the apps, just having kind of one approach?
Yes.
Bottom line?
So the best thing that exists out there are the, how are you doing it now?
How are you accessing these services?
Just on the Wi-Fi, I think, on the...
Yeah, but like on your TV, the apps are on the TV or how do you do it?
On the TV.
So on the TV.
And how old's your TV?
One would be two years old, one would be three years old.
So it's weird, the TVs are never the best for this, but things like a fetch box, even Foxtel's Hubble,
as much as it's close to its demise, it's still very good.
And the Google Chromecast or Chromecast with Google TV,
they are the same in that you still got to have every app and you've still got to sign up to every app.
You've still got to have an account with every app.
But one of the things those boxes do, and I use it on fetch a lot,
is they have what's called Universal Search.
And so that allows you to just go, you know, you can often speak to them,
but you can just type on the screen, you want to watch a certain show and it'll just find it for you.
And then you watch it.
But there's nothing, there's no one app with one interface that kind of learns from all the streamers.
And Google, for example, great system, great operating system.
It allows you to see, you know, what you catch up where you left off,
you know, see programs that are recommended.
But the problem is it's all done in a row.
So all the Netflix recommendations are here.
All the stand recommendations are here.
What I want and what I think you want is one interface that says, hey, here's a good show.
And based on everything you've watched and click here and you just get it.
It just doesn't exist, mate, unfortunately, because that's like getting, you know, back in the day.
That'd be like saying, listen, rather than going to multiple car dealers,
can I just get a Commodore from a Ford dealer?
That's right.
That's right.
You see all these great shows and then it says, oh, it's decent and you haven't got it.
So you're sort of getting on things and dropping them all the time.
And that's the thing.
Just remember, you are not on contract.
You can leave at any time.
And the great thing is a lot of people are fearful because you know how when you log on the Netflix or Disney, it knows you.
It goes, you want to watch this because it knows you.
If you disconnect as in unsubscribe from Disney or Netflix and come back four months later,
let alone a year later, it'll still remember who you are.
It'll still, it'll still say lovely things because it will absolutely want to have you back.
So even though you've essentially deleted your account, you never deleted your account.
They still keep your details.
They still will want you back.
And when you come back, it'll just instantly all be there for you.
So you kind of don't have to worry.
Excellent.
All right.
Thank you very much, sir.
My pleasure, mate.
Thanks for getting in touch.
My pleasure.
No worries.
Thanks, sir.
No worries.
I mean, you know, it's, it's the absolute dream.
And Optus started it with Substack.
Hubble did it with their stack and save.
The idea of having one, at least one bill or one place to manage your streaming services was fantastic.
But the problem is if someone, people will always want to make money.
So what we need is, I think, and you need a bazillionaire to make it because you need someone who doesn't want to make money out of it.
But what we need is an app that I can open up and go, this month I want Netflix and Stan and I don't need any Disney and Amazon video.
And it just, you just untick it.
And then in the background, it goes and gets rid of them for you.
And the problem is for those aggregation, it's called aggregation for those aggregation services to work.
Companies normally need to do a deal.
So that's how stack and save work with Hubble.
Foxell Hubble would do a deal with Netflix or with Disney or whoever.
And if they signed the user up, they would click the ticket every month.
So they, if it's $20 a month, they might take $2 a month and earn that.
You've got to be willing to not be earning that money and just be doing it in the background.
And remember, disconnecting from these services is not easy.
It's not just one button you press.
You've got to, you've got to go through several pages.
And if they change, if you built a service or an app that did that,
all they got to do is change one thing on the website and that app fails.
So unfortunately, they make it hard for us to get off.
They make it hard for a third party to disconnect your account.
They want you, they want you ongoing subscription is just such a beast these days.
It is everywhere and somewhat frustrating.
Let's be honest.
I mean, I'm lucky.
I don't, I'm not financially stressed about subscriptions,
but I know that if I sat down and worked out what I'm paying, it would freak me out.
And I can imagine trying to juggle them.
It's not easy.
Anyway, let me know how you do it.
If you manage your subscriptions a certain way, I'd love to hear from you
because it could be great advice for everyone.
Tech cars lifestyle.
This is the EFT and podcast with Trevor Long.
Great heavy company taking your calls.
If you've got a tech question, you know where to go.
Paul's on the line.
Go Paul.
Hey, how are you, mate?
Yeah, it's really good.
What can I do for you?
Just on Wi-Fi.
Um, I had an office.
Um, you got a modem that came with up this plus the satellites.
And they were a set of satellites.
Yeah.
Mash set.
Okay.
Um, they were absolutely atrocious.
So basically I jumped into Wi-Fi seven.
So I've bought a Belkin deco B 11,000 system.
Hang on.
What, what have you bought?
So it's a TP link.
A deco.
Oh, deco.
Yeah.
And it's a BE 11,000.
So it's Wi-Fi seven.
And what have you, how have you gone with that?
That's there.
They're like little cylinders, aren't they?
They're the.
Yeah.
That's the design of theirs.
Yeah.
Tall cylinders.
So about six of them.
Six.
Six.
How big's your house?
That's pretty big.
It's very long.
So it's, it's probably 26 meters from from the backside.
Wow.
Wow.
That's not that big, mate.
I mean, it's big.
Yeah.
Don't give me wrong.
Yeah.
But it's a lot of corridors.
I just don't know how you need.
Is it all brick internal brick?
Yeah.
It's all internal.
Okay.
All that might add up to some need for the, for the six.
But anyway, it sounds excessive.
How much of a pain so far for that unit?
I think they were on special for 7 hundred.
So I think about both for 1400.
Okay.
Okay.
But you hang on.
So you bought two sets.
Two sets.
So you know, you know, you've only got really got.
Five.
Cause one of them's a router.
Okay.
Maybe that's what it is.
Well, yeah.
So you obviously got a question or a problem with them.
Yeah.
Yeah.
So I just won.
What speeds do you reckon you should be getting on Wi-Fi?
Like I've got a Galaxy Fold.
So that's obviously Wi-Fi seven.
And that gets pretty much close to the thousand.
So I've got a thousand down, 100 up.
So yeah, that gets pretty, pretty good.
But then, um, the Wi-Fi six devices don't seem to be getting
anywhere close to that.
Like, you know, the iPhones, 14, 14, they're, um, probably
lucky to get 200, 300.
So I was just wondering what sort of speeds you expect to get
from, from Wi-Fi.
So the problem with speed expectation is as much about what
else is on the network as it is just generally the device.
As you pointed out, the good thing is you've established
some, some really important things.
You know what speeds coming into the house, critical.
Um, you've found the best device you've got, which is your
Wi-Fi seven Samsung device.
And you've established that you're able to get that on Wi-Fi.
Now, have you been able to establish first with that Samsung
that you can get that thousand, like all the way down the house.
So you're getting that from every satellite?
No.
So that's right down the back.
It drops right down to about 150 down the back.
That's, so that was the main.
Down the back, still next to one of the satellites?
Yes.
Yeah.
Oh, that's horrible.
I mean, I think a thousand's a lot.
And I think, you know, expectation of getting that everywhere
is, is difficult.
Um, but, you know, we're, and do you know now that, now that I've
told you about the router situation, do you know where,
where that router might be?
Cause maybe that's,
Yeah, I don't know.
That's, I'll have to check that because they don't actually
show us routers in the app.
It just shows you as, you know,
In the app, does it show you one router and five satellites?
Or does it show you six units connected?
No, it shows you as one router and then five satellites.
Oh, okay.
Well, maybe, maybe it does interact.
That's awesome.
I didn't, didn't know it would.
That's news to me.
I've never tested the, the deco range, but that's,
that's a good outcome for a start.
Um, so it shows all five satellites as active.
Yeah.
And it shows signal as excellent and I've done the optimized
network so that to make sure there's no,
But you can't see signal or status per satellite.
Uh, yes, you can in the app.
You can.
Yeah.
And it also has signal excellent.
And then there's in the app,
there's a optimized network buttons where it checks all the
wifi channels and make sure there's no interference.
Right.
And it did change a couple of channels,
but hasn't made any difference.
So, I mean, to be honest, I'd be pretty,
how long ago did you buy it?
Uh, two weeks ago.
I mean, I'd be disappointed with what you're getting.
If, if the app is giving you all the right feedback in
terms of everything's done right in tick boxes, et cetera.
And at the fifth satellite,
you're getting a vast,
if you're getting 900 at the router and the NBN connection on
your Samsung phone and getting made,
even if six or 700 down the other end, I'd be like,
mate, that's a good result.
But if you're getting 100,
I think that is a vastly disappointing result and one
that I would be pretty much instantly logging on for tech
support at TP-Link.
The things that I would do before reaching out to them are,
um, you know, just basically, you know,
cleaning the network at your end.
So here's what you do.
Turn everything else off.
It went, if they've got family, send them all off to,
to have lunch, um, turn everything else off.
So every other wifi connected device, power it off, right?
So that it's really your NBN, the router,
five satellites and your Samsung phone.
It's a clean network.
Do you know what I mean?
And then you're going, okay, let's do,
let's do the same speed test.
Walk all the way down.
And so at, at, um, satellite one, satellite two,
satellite three, satellite four, do three or four speed tests
and see what they average out at.
Because if it's diminishing at distance,
then it kind of isn't working well as a mesh system,
to be honest.
But if it's only diminishing at one point,
then you might be able to actually isolate something else
that's happening there.
And if it's looking good,
then what you do is you turn on device by device in the home
to see what it is that might be causing speed,
slowness or congestion issues on the network.
A little bit of trial and error required,
but man, and I would love to help you directly,
but I don't know.
I've never heard from TP-Link in my life.
So I don't have a contact there to say, hey,
what's going on with this?
If I find one, I will absolutely represent on your behalf.
I'll do a quick bit of digging.
Um, but yeah, I, um,
I think you should be talking to them and, you know,
coming back to them with, with receipts essentially,
which is the idea of saying, look,
before we get started,
I know all the things you're going to tell me.
And here's what I've done.
Here's the screenshots of everything being great in my app.
Here's a, here's a drawing I've done of my home with how it's all
placed and the speeds that I'm getting on a Wi-Fi seven device.
And so you're basically escalating them straight away.
Cause you're,
you're ticking past that first customer service point,
which is, oh, please follow these steps.
You really want to get to the level two technical support.
Don't you?
Yeah.
Let us know how you go, mate.
And if we can do more, I'll let you know.
Perfect.
And then I've got a second question.
Yeah, hear me.
So on your recommendation,
I got a new laptop Christmas time.
So on your recommendation, I obviously added a device.
So I bought the Norton premium.
So the five user Norton premium, whatever it is,
but I keep getting upsold.
Now, every time I go into the app or you're trying to do a test,
it then tries to upsell you for, what was I charged for?
Anti-tracking, then they're trying to charge me.
And then there are $80 for, what was it?
I mean, I haven't used the Norton product personally.
You know, I've been using Trend Micro for years now.
And I think there's a couple of times where they change the interface
and it's like, they show you what you could be doing,
but it's blurred out.
It's grayed out because you haven't activated it yet.
And so, you know, please activate that kind of thing.
But I don't think I've ever been like pushy, upsold by them.
So I find that very frustrating.
Unfortunately, it's business in these day and age, isn't it?
They've got your eyeball.
Yeah, just I was pretty shocking when, you know, you pay for the premium
and then all of a sudden they want $80 for this and then...
And so I'm just going to look up...
So Norton, is it called 360 premium or just called Norton premium?
Yeah, I think it's Norton 360 premium.
I wonder... I'm going to look for a comparison table.
I wonder what's missing.
Because you're right, it sounds...
It sounds like you got the good one.
Yeah, well, that's...
Yeah, so I think...
Which is kind of hilarious.
Yeah, look, if I look at the scam protection in every plan, right?
I'm on their website, Norton.
Scam protection in every plan.
And premium is the top end.
In this case, they've got plus standard deluxe and premium.
And like there's nothing else on this website that they're trying to sell me.
Yeah, but when you actually have the product...
They charge it, first of all, they want $50 for anti-tracking
and then they want an extra $80 for driver updates
and then another $39...
Mate, here's what we'll do.
This is, you know, cancel.
Get out of it. You're probably a year...
You're probably invested, you can't get out of it
in terms of you've paid up front.
But I'm going to get you a license for Trend Micro.
And I want you to install...
I want you to get rid of Norton.
And you won't have to pay for Trend Micro,
so consider it a kind of a nice overlap.
Get rid of Norton, put the Trend Micro on
and see if...
And we'll get you the premium equivalent
and we'll make sure that you can give us a review
and make sure that you find out whether or not
you're still getting upsold something.
Yeah, that'd be great.
Because to me, like, I'm scrolling down,
I'm going, okay, more security, software and services.
I'm seeing what you're seeing now.
Norton Utilities, $30 a year.
Driver update of $54 a year.
I mean, Jesus Christ, shouldn't that be in premium?
Yeah, well, that's what I thought.
Yeah, I mean, I don't look...
All I know is that with Trend,
I install the product on my laptop and on my phone
and I use the SecuritySuite Pro Plus,
which is like $100 a year.
And I can't imagine what else I might want for.
They have had to have separate products that you can get,
so ID protection and things that have existed.
But if they exist, they're very rarely pushed to you
in that upsell kind of format.
I could be wrong and I haven't noticed them.
But I'd love to...
Maybe you give it a try and let us know how it pans out.
Yeah, no, that sounds great.
Because, yeah, I just thought of Norton when I thought
it was pretty bad the way it's advertised.
So it's premium and then every time you log in to do it,
you can just do an antivirus check.
Yes.
Oh, you know, you need this.
You need this.
Blah, blah, blah, blah.
It's just frustrating.
Yeah, all right.
Well, let's get you my recommendation,
which is Trend Micro,
and see whether it feels the same or better.
Yeah.
All right, mate.
Stand by, we'll give you details
and we'll come back to you in a little bit, OK?
Great.
Cheers.
Thanks, mate.
Cheers, mate.
No worries at all.
I just faded myself down, not him.
I mean, honestly, I can't speak to it
because mine just kind of sits on.
I don't open the app.
Like, right now, I just look at it and go,
OK, scan now.
What do I do?
I click scan and it's doing a scan.
So for me, on a Mac, the Trend Micro
is just sitting here doing its thing.
It's in the background doing its scans,
which is what I expect of it.
So, yeah, we'll get a license for Trend Micro
and hopefully it'll be a better experience for you.
Great, happy company and happy to talk to you
whenever you want.
If you've got a tech question,
0477657657, text or WhatsApp.
Thanks to Vodafone.
We'd love to have you on the show.
Graham's on the line.
Good day, Graham.
Good day, Trevor.
Mate, we spoke many times over the years.
You're a longtime, very loyal listener
and I appreciate it, mate.
And you, in your former life, having now retired,
you worked with emergency departments.
And we spoke, I feel like it's years ago,
on connectivity in the emergency services.
And you sent me a note that we should update that
because things like Starlink have changed the game.
Talk to me.
Yeah, well, I guess it was,
it's going to be coming up for four years ago
that we last spoke and I was with Fire and Rescue
in New South Wales at the time
and was giving a bit of an update
on what the emergency services are doing with connectivity
and adding satellite to vehicles and things
all post the 2019, 2020 bushfires
and all the difficulties that we posed to them.
Fast forward a few years.
I've retired after 40 years with Fire and Rescue
and decided that my inner nerd
still wasn't fully fulfilled.
So I was approached by a little company up in Queensland
called Hyfer, Hyfer Solutions.
Only nine people in the company at the time
and they said, look, we have some really good ideas
on connectivity and satellite connectivity
that had been in that space for a while.
They've developed their own in-house
emergency service mesh product similar to Uralby Mesh,
but a personal worn mesh for emergency services
to extend connectivity inside buildings and things.
So that really sparked my interest.
Wow.
So I signed up just on a part-time basis with them
sort of three and a bit years ago
and fast forward to today,
we're really working picking goals
with the advances that have come along in that space.
And as you mentioned,
one of the big ones is the move away from the GeoSatellites,
which sort of gave you dial-up speed
and one and a half second latency to using LeoSatellites
we're styling with multi hundreds of megabits speed
and latency of 22 milliseconds.
So it's really changed the game here.
And so how is that deployed?
So we've come up with a solution we call vehicle as a node
and it's kind of a generic concept where we say,
well, we've got the vehicle which has room,
it has power, it has room for antennas,
it has the space to mount all the various widgets you need
to bring this sort of solution together.
And we packaged it up and put it into solution now,
which comprises the Starlink dish,
a very smart SD-Wayne router,
all the power and all the bits and pieces
and packaged them together.
Again, even our system has evolved over the years.
We started off bolting routers and power supplies
and things behind the seats of the vehicle,
which made you pull the whole vehicle apart
and pull the headlinings down and antennas and stuff,
which was a bit cumbersome, but it did the job.
And we've now developed a thing called the Hyther One,
which is basically a box on the roof,
has the Starlink on the top,
all of the routers and power components underneath
and pretty much you just fold it to the roof
or attach it with magnets, plug the power in and away you go.
So we've got a quite an innovative solution there
to be able to offer to home industry services,
mining companies and all those other places
that need that connectivity on the go
and really can't afford to lose it.
Yeah, because obviously there's always going to be a limit
to mobile connectivity.
Despite the power and the growth of the Telstra network,
it's always going to have limitations,
especially when you are dealing with rural areas.
You don't have to be that rural to lose service too,
by the way, people should realize.
So the idea of a box on the roof,
so that allows, because like my brother's a paramedic
and I always think about how it's wild that they have,
you know, everything is not app-based,
but it's kind of web-based.
They can see where the jobs are,
that's where the things are coming through.
So essentially it's, you know, it's IP-based.
It's database.
It's not all just a radio voice communication.
There are literally computer screens
that tell them what to do and where to go.
That relies on them having connectivity.
And so this Starlink,
for better or worse for Elon otherwise,
Starlink is the best thing he's ever done.
It is remarkable what it can do.
Absolutely.
And then following on from the work that sort of
we initiated with Fire and Rescue
and the New South Wales State of Moonshield Service
has also took up that Rural Fire Service
a little bit later in the game,
but that was a big advantage for them
because Starlink came along in the process.
So they went to market looking for some companies
who could do that.
We were lucky enough to win that tender
and we are now in the process of manufacturing
that solution for 5,000
New South Wales Rural Fire Service vehicles.
5,000 RFS vehicles.
We'll be able to have connectivity pretty much
anywhere they can see this guy.
Correct.
And they are using that for,
they've got little mobile data terminal,
little Windows tablet PC in their vehicle
which has all their mapping
and shows where the other vehicles are
and where the emergencies are.
They can connect their radio to it.
They can use it for Wi-Fi calling
and pretty much everything that
the average user is used to having in their day to day life,
but obviously they can use it
wherever they need to use it,
which is pretty much the whole state.
And have you begun looking at
the near to medium future here where
Amazon is also a part of this
low earth orbit setup with their Leo operation,
which you'll kick off, I assume, in the next few months?
Yeah, absolutely.
We're not really locked into any one satellite providers.
Starlink happens to be the best available
and they've got a massive head start
on the rest of the market.
They've got something like 10,000 satellites up at the moment.
So Amazon Leo has got a little way to catch up,
but obviously we really look forward
to having some competition in that space.
The size of this particular contract
did allow us to drive the pricing.
So RFS did benefit from some pretty keen pricing
on the priority data services
that wasn't previously available.
As a result of that contract numbers,
we've got now we're now the largest
mobility provider of satellite,
of Starlink services in the world.
So not bad for a little company.
Wow, because, you know,
Australia's pretty unique in that sense, aren't we?
But you'd think this.
I mean, I guess you think about America.
I don't ever tell you've been to America,
but it doesn't feel as coordinated as Australia.
I feel like, you know, even in one city,
there's six different law enforcements,
let alone a whole state like ours having an RFS
or a CFA in Victoria, whatever you might be.
We are very lucky that we do have the resources that we have.
And you know what?
You've got to put some of that down to disasters
of the past have driven both governments
and those organizations to be better prepared.
And this is great preparation
for the teams that are on the ground,
especially in the RFS case, who are volunteers.
Absolutely.
I've been also, as well as being a full-time firefighter,
I've also been an RFS volunteer for 48 years.
So pretty understanding of what the needs are there.
And yeah, we do have a presence in the U.S.
We've been marketing U.S. for quite a while,
but it's a much different market to here.
And really, Australia, and particularly New South Wales,
and our punch is well above its weight worldwide.
I've traveled through emergency services
in different parts of the U.S. and Europe and Asia,
and nobody is really doing what we're doing here yet.
There are other parts of the world are starting to look up
and see what we're doing and realize how important
that connectivity is.
But our remoteness and the 30% of cellular coverage
that we've got compared to the emergency services
needing to cover the whole state means that,
yeah, we sort of have driven that need
through the big disasters we've had.
And luckily, the government has actually decided
to do something about it and fund it.
It's a drop in the ocean when you consider
the overall cost of emergency services, I guess.
It must be fascinating for you to look back on your career
and the technology that existed in a fire truck
back in the day compared to what's in an RFS.
Like, could you imagine Graham of 30 years ago
sitting in a fire truck and drive being sent to,
you know, images or being teleported into the future
into an RFS truck in 2026-7?
It's remarkable.
I'm a little older than you and even Stephen.
But I do remember when I first started with the Fire Brigade,
we were still using a UBD Street Directory,
a piece of paper printout coming to the fire station,
a radio, and basically trying to work out the directions
to the emergency and things.
And only up until probably six or seven years ago,
that was still the case.
And these days, every single vehicle
has connectivity with satellite.
They've all got GPS tracking.
So the computer system in the 000 call center
can see exactly wherever a truck is,
the closest and send that fastest truck to the incident.
And it's just come such a huge way in my time.
And I can only think what it's going to be like
in the next 10 years.
Well, as long as people like you are across,
and that's, I mean, it's a great thing with credit to you
that you have the knowledge of the industry,
both, you know, the fire and rescue as well as the RFS
to bring to the business that you're working with
and the pitch response, the tender responses,
that are to give them some faith in that stuff, wouldn't it?
You know, because they're not dealing with some, you know,
just random startup who thinks
they're just providing internet into a truck.
Well, it's really a credit to my boss
for reaching out in the first place.
I used to go to a lot of these sort of emergency-related
comms conferences and all the companies that come over
and say, I'll come and look at our latest idea.
And often they were great ideas, but I'd say, okay,
where does that fit into what we need out in the field?
So I was able to bring that knowledge
of really what's needed in the field
and apply our very smart people
to be able to put the solutions together.
And we've come up with a bit of a winning formula.
So it's worked out really well.
Very, very cool.
What's the name of the business?
It's called Hypha H5PHA, Hypha Solutions.
And that little company which had nine people
has now grown through nearly 50 people.
And we, as I say, we're officers in Australia and in the US
and we're really starting to kick some gold
on the back of a lot of this work
and some of the other smart people in the business
have come to some really cool solutions.
So cool, mate. Well done. Congratulations.
And thanks for bringing us forward
and updating us on where you're at with that stuff.
We'll feel some faith in the RFS
and the other such organisations
with their connectivity in the future, mate.
Yeah, it's a real game changer
and good to be able to catch up again.
Good to hear from you, mate. Cheers.
Thanks, mate. Thanks, Graeme.
There you go, Graeme, who lives locally to me.
I have seen him around the place.
We catch up now and then.
And it's fascinating that you just don't think about it.
Like I look at a fire truck or an ambulance
or an RFS truck in you.
There's all this stuff on top
and you realise they've probably got a GPS little thing there
that tells them where they are and all that kind of stuff.
But can you just think about that?
Think about how they go from having UBD street directories,
like Gregory's or Refidex in Queensland
where they would literally be looking up the street
and then finding their way there
to now having full-time connectivity anywhere.
Very, very cool.
Great to have your company.
Andrew's on the line. Good to have Andrew.
How are you going?
Yeah, really good, mate. What can I do for you?
OK, now I've been involved.
I'm still not asked.
I've been told to sort of look at getting an aura ring
by my doctor.
I thought you were going to say your wife.
And I'm like, dude, that's like...
Imagine going home, imagine going to your wife
and saying, I think you should put a fitness tracker on.
What is it that the doctor is worried about
that wants information on?
On my monitor...
I was planning to do it also with work,
but my sleep...
I guess track my sleep.
And he says an aura ring
probably will be better
than, say, a smartwatch type thing.
But yeah, there's quite a lot on the market,
so I don't know, like when I say aura rings.
A lot of smart rings on the market.
Let's narrow down your doctor and say, listen,
you stick to medicine.
I'll stick to tech, right?
What I'm hearing is we want data.
We want information.
We want to know how well you're sleeping
and different things about your sleep.
What do you think about the idea of a smartwatch personally?
I've got a smartwatch,
but I don't wear it when I'm sleeping.
And is that for comfort?
Yeah, more so, yeah.
OK, perfect.
Then 100%, that takes us away from smartwatch
into the ring space.
And I agree with you, mate.
I can't wear them sleeping.
Well, I'm not wearing a watch to bed.
It doesn't make sense.
I take it off.
It's also when I charge it,
there's a bunch of reasons
why it just hasn't really ever made sense to me.
The aura ring, as well as the Samsung Galaxy ring,
the Kogan aura rings, built AURA,
and many, many others are unbelievable
because you forget you're wearing it
and it's tracking your steps during the day.
It might be tracking your blood oxygen levels
and different things, but also it will track your sleep.
And normally they have a battery life of five to seven days.
So it's like once a week you put it on the little charger
while you have a shower or something
and it's pretty much done and good to go.
So I'm in principle 100% on board with the doctor.
My problem with the aura ring is it requires a subscription.
A monthly subscription.
And I said this earlier in the show,
I'm pretty much over subscriptions.
Can we just have a product that works and works well?
Samsung Galaxy, do you have an iPhone or a Samsung?
I have an iPhone.
Then Samsung is not for you
because the Galaxy ring doesn't work
or at least doesn't work well,
but it certainly doesn't fully function
if at all with the iPhone.
But mate, the Kogan ring is awesome.
It's like 150 bucks.
And there's others to be clear.
Here's what I would do.
I would get the Kogan and I would go,
I'm happy with this.
Is it something that's giving me the right information?
Do I want more information?
And then if you really love it and you want to go deeper,
but then maybe you invest more.
And there's another one called Ultra Human, I think,
from memory that doesn't have a subscription.
But the thing about the Kogan is, right,
I've had a couple of people say to me, oh, I bought it,
but it tracks different numbers to my Apple Watch.
Here's the thing.
If you're comparing numbers
between one smart device and another,
they're never going to be the same.
A smart watch will probably track your sleep
better than a smart ring
because it's a larger air service area
and it's got more sensors in it, all this kind of stuff.
If you had a Samsung Galaxy ring on one hand
and a Kogan ring on the other,
they're going to track different numbers of sleep.
But what matters is that it's the same data set daily.
So if the Kogan, for example,
picks up that you got eight hours sleep,
but you think you only got seven,
well, as long as it's consistently an hour over
or consistently 20 minutes under whatever it is,
who cares?
Because I'm pretty sure your doctor will say,
what we're trying to understand here is a pattern.
Is sleep affecting X, Y and Z?
Can we determine from your ring and you can in the Kogan
whether you're getting a deep sleep or light sleep
and you're getting enough of that?
Yes, you can.
Can I see my heart rate during sleep?
Yes, you can.
So honestly, I hear people shouting at their podcast
interface right now saying,
oh, no, it's cheap and it doesn't do it or whatever.
But for basic principles,
you're going to be blown away with it.
I think it's excellent.
That was part of my question really, yeah.
I think that's what your doctor wants at first glance.
Now, to be clear, not medical advice,
I'm very cautious there,
but if your doctor can tell you why the Aura
is better than any other brand,
then hey, maybe they've tried them all
and that would be amazing
and I'd love to have them on the show.
Please give me their details.
And if there's a specific health need to be clear
around something like blood oxygen or heart rate
or something like that,
then I would want you to have a third party measurement
to check that it's close enough to real.
Like so, for example,
one of the things you'd be able to measure
if you do have an Apple Watch
is you'll get things like heart rate and stuff like that.
You'll be able to see during the day,
so nine to five,
what is the difference in the way the Kogan ring
is measuring my heart rate versus the Apple Watch?
Oh, of course, yes.
You'll see it because you do have a measurement there.
And therefore, you'll know,
even though you're not wearing the watch,
and maybe you do wear the watch a few nights
and you get a bit of a baseline.
But honestly, I struggle to recommend people
spending $500 or more plus a subscription
on a ring that you can get for a couple hundred bucks or less.
Yeah, okay, beautiful.
That's great.
That's actually good advice.
Thank you.
Let us know how you end up with it, mate.
Well, dude, cheers.
Much appreciated. Thank you very much.
No, mate, thank you. Cheers.
Look, I bought the ring myself.
I didn't get it for free.
I thought it was cool that you could get it so cheap,
and I thought it was excellent.
I definitely have had people say to me,
I bought it and loved it.
I've definitely had people say to me,
I bought it and it broke.
I definitely have had people say to me,
I bought it and it doesn't track the same data.
It really depends how you go into it.
If you go into it with the right approach,
then I don't think you'll have that issue.
Anyway, we will hear from Andrew
and find out exactly how it goes for him.
And we'll get him back on the show in the months ahead
here on the EFTM podcast.
Tech, cars, lifestyle.
This is the EFTM podcast with Trevor Long.
Great, happy company.
And happy to help wherever I can.
Peter's on the line today. Peter, how are you doing?
I'm well, I'm well. Thank you, Trevor.
What can I do for you, mate?
A couple of years ago,
I had to go through the process
of arranging a photo memorial
to celebrate my in-laws when they passed.
At that stage, I purchased,
we had lots of photos,
and you've got a five-minute window
to get them all together.
So I purchased the V600 Epsom scanner,
which did some fairly good photo scanning
as sort of a dedicated machine.
Currently, we're now,
we've now been asked by a family member
they want to do a family tree.
And we've got some very old photos
that won't scan properly.
We notice a lot of the old photos
have actually changed in colour,
I think because of the plastic
albums I were in.
We tried to remove the little plastic covers,
and I think they damaged the photos
because they just been in there for so long.
Looking for a fairly basic,
and sorry, and we have got some good photos,
that your normal Windows 10,
Windows 11 doesn't even allow,
you know, they've got the AI capabilities,
but it doesn't allow you to remove
red light successfully,
remove people in the background.
I was just looking if there was a
recommended basic software
that would allow you to
a little bit better than the stuff
that comes with a normal PC.
You know, it's a funny one because
there used to be a great bit of software called Picasa,
which then became Google Photos,
and it did all this stuff,
but Google Photos doesn't do it.
There are plenty of apps on the smartphone
that'll do it.
So, it's kind of an extra step
to get them onto the smartphone
and do it that way, but weirdly,
there are some pretty good apps.
Google Snapseed would be my pick.
It's fantastic at retouching photos,
basically.
I wonder if you should try Canva.
C-A-N-V-A.
Canva is an online,
like a web-based tool.
Most software is now web-based,
so you don't download and install it,
but it's an Aussie company,
a billion-dollar company.
They do amazing things,
and it's all about making designs and things,
but I think they have a face retouch option
in the Edit menu of a photo.
So, it's weird because you have to create a design,
so you upload the photo,
and then you tell it you're going to create a design,
but you actually just bring the photo in,
and then you just click on the photo and go Edit Image,
and it has like an AI-powered tool.
It's going to see the red eye.
It's going to do a pretty good job with that, I think.
Failing that, honestly,
your best bet is definitely to find
a smartphone app.
Because, you know,
Photoshop will do it,
but you don't want to have a subscription to Photoshop.
Yeah, it's probably Canva,
or an app on your smartphone
would be the simplest way to do it.
Look, you're not going to have hundreds of them,
I don't think.
No, we're just looking at old ones.
We'll get some fantastic photos,
but back in the day,
people were walking the wrong way,
or you had someone in the background
that you want to now delete,
and I see those things
on some phone apps.
What's the most modern phone
in your family?
Sorry, I got an iPhone 13 Pro.
13 Pro doesn't have
Apple Intelligent,
so it wouldn't go quite as good
as removing people from the background
and all that stuff, but again,
Canva
has some pretty cool image editing tools,
and there are plenty of apps
that will at least give it a crack.
So I think actually your best bet
is to move to the smartphone and go,
what's the coolest thing I can do on a smartphone with this?
Okay.
Appreciate that, so we'll look at that,
and I'll give you some feedback.
No worries, mate, I appreciate it.
I look forward to hearing from you.
Thank you, Trevor, thanks for your call.
Good on you, mate, no worries at all.
I'll be honest, you're probably shouting at the speaker again,
going, what about?
What about? You've got to let me know.
It's been so long since I've needed
to remove red eye in a photo,
I've never even looked for that function.
I just know that it's not in Google Photos
from last time I looked.
So if you have a way to do this thing,
then educate us all,
and let me know what that thing is
and what that method is,
because that way we
can all learn from you.
No point shouting at the podcast.
Let's all learn together.
Music
Helping Australians with tech questions
for over 15 years.
The EFT & Podcast with Trevor Long.
Happy to help with anything I can
do my best at, anyway.
0477657657
Send me a text, thanks to Vodafone.
We'd love to try and help you out.
Mike's on the line today, Mike.
Hey, really good, what can I do for you?
I run a small business,
I've been doing it for 18 years.
A big important part
of advertising is
Google Maps
Reviews and things like that.
Yeah, of course. So you say roofing?
Yes.
You want people to leave reviews
after you've done the job,
and you want all that, don't you?
Yeah, that's right. It just helps other customers
get a guide of what you like
before they ask for quotes and things like that.
Yeah, I understand.
So what's happened?
I've always had pretty good reviews.
I had a few
one-star reviews a while back from
what I believe
just guys that do
fake reviews.
What usually happens is I get contacted
by companies from
Indira or Pakistan, wherever they are,
and ask me if I want to pay for some
fake five-star reviews.
And I deny it,
and say no thank you.
And then, well, all of a sudden
overnight, I've got a one-star review from
nobody I know.
So it's like a little revenge tactic
they use if you don't use them.
And that's happened a while ago,
and I tried to report it,
but nothing really happened, so I ended up
just writing a reply saying
just
looks like I've got a fake review
from a fake review company.
I was just going to say, as long as you take the time,
because I used to run the
Google
listing for my mum's pub, and I've said
before, I'm not
bagging you publicly here, I've said this
plenty of times before,
her customer service was not amazing.
And so we would get legitimate reviews
that were like four stars.
The food was amazing, but the lady
behind the bar was a real cow or whatever,
you know?
So I would always reply
so that I could say, hey, glad you love the food,
but you're being treated like family, whatever.
So I think it's really important
to engage with reviews first and foremost.
You're doing a great job there.
And I think yet calling them out
is critical. You know, saying something
like we have no record of this person being
a customer, and it's disappointing
that whoever this is has taken the time to do
that, but I'm sure
anyone who gives us a try will love our
service judging by all the other great reviews.
So that's the best you can
physically do as an individual, because
as we all know, Google's a beast
to be company. And I'm pretty sure
so you've said you've reported them before
has nothing happened. Well, here's the key
because that was that what happened a few years ago, those
two. And then just recently I had
a WhatsApp message
from a gentleman in Pakistan saying that
he has been employed
to leave 30 negative reviews on my business
from someone in Australia.
I'm very skeptical
of that. Like I just believe he's reaching out to try
and blackmail me because straight after that
he's offered
to remove them and
for a few 50 Australian dollars
which has he
left the bad reviews?
He had two down there already, negative ones
which he admitted
were from him. I've got like the screenshots on the
WhatsApp messages.
I play along. I like to play along with scammers.
You and I
are very, very alike. Yes, go on.
So
I said, yeah, no worries if you mind if I
pay next week. I just don't have the funds
at the moment and in the meantime I've reported it
to Google just to see what would happen.
Google actually, so I remember reading somewhere
that if you reply to their message
that nulls any work Google can do.
All right.
If you want them to remove it, you can't reply.
Interesting.
Yeah, so these two I didn't reply. I just
I just reported them and
started this week. They were gone. So Google's obviously
flagged it and done their job.
So that's the first time they've done that for me.
How long did it take?
That's a week.
It's a long time in business though, isn't it?
You know, I suppose if he starts dropping
20 of the buddy things.
Yeah, well, I got the message this morning
saying it looks like
you're not going to pay me
because I just blocked him after that. Once they remove it, I just blocked him.
He
messaged me again and what's that with a different number
and there's another
three one stars this morning
on the account. So it's so
yeah, he's
a bit upset that I did that and not pay him.
I guess so. Yeah, but
this could go on for a long, long time.
Absolutely.
Look, on background
I did because I saw your text
message come through, which is why I chastised
producer Rob for not having the line
up today, which is why he contacted you so quickly.
He's filthy. He missed your text
message and you weren't in the spreadsheet
because I saw your text message and then I went
oh, I think
a current affair did a story on this. I'm sure of it.
Recently
with the whole blackmail thing
and so basically
Google say, yeah, you need
to report it. You need to flag it
and then there's legal
requests you can make but
I mean, have you got a lawyer? I don't have a lawyer.
Who's paying
you pay a lawyer more than you'd pay the blackmail
with the greatest
respect to the lawyers in our audience
Andrew included, hello mate
but look, if
all I can say to you is this, you do
on the right thing, you flag in them, that's the best
you can do, you got to keep your chin up
you, if it
does escalate in some way
I do want you to reach back
out because I do now have
a contact who can at the very
least maybe attempt something
but given mate
these scammers, they're using a different phone number
every week for you, trust me that Google's
not going to know where they are, they're going to be able to block them
and yeah
you just need to double
down on the real client reviews as well
yeah, and I mean
my hope is really that they'll just
be removed in a timely manner, I'll be happy with that
yeah, that's fair, that's fair
but it is a weaker timely manner
I mean
I personally think it's going to affect my business
because I've got a lot of good reviews on there
yeah, right
and if they weren't there, I'd have a perfect 5 star
oh right
yeah, well that's a budge of honour mate
you really should
you're just going to have to keep
an eye on it, but if it escalates
let me know
I'd like if they had
some sort of, because obviously I've got screenshots
of this guy admitting everything and that would be a perfect way
to just prove what I'm saying is true
and that I just got nowhere to submit that
on their Google review
because the report button is just reported done
finished
okay, well look I might
get you to
send us those screenshots, I'll get producer Rob
to contact you and give you an email address
to send me those screenshots
just so that we can get some background to Google
at the same time as acknowledging
that you're satisfied that they are taking them down
but you know, we're just concerned
that it might escalate, because once they've got someone on the hook
you know, that's what they want
they want to really win
yeah, yeah
I mean he's got time and he could probably
put one on every day if he wanted to so
that's right, yeah, he's being paid
by the hour to just do this rubbish
and you know, all it takes is
two businesses to pay and that's another five days
pay for him
he can do more
I've almost considered paying the guy
and just keeping him on the books to remove
because you reckon he can remove them
and just keep him on the books just to remove anyone else that tries to
but where does it stop?
there's no way he has the ability to remove other people's reviews
he has the ability to remove his own
but no one else's
don't hire a scammer mate
I'm sure I'll make that
I'll get a tax write off
yeah
we won't have to pay a tax
because he's overseas
maybe you don't have to pay a roll tax
maybe there's something in it
all right mate
well I'm glad you got something going on
but let's see if we can do a little bit of a look into it
in the meantime as well
it's been great mate, I've listened to you guys
for so long and you and it's course
awesome to talk to you, that's great
great mate, I appreciate it
never hesitate to get in touch
cheers mate, good on you
there you go, look
I'm sure a current affair did a story on it
I feel like I saw it somewhere
because the emotional toll
if it's ongoing is enormous
Mike's got a good attitude, he's got a good business
and he knows it's not affecting him
but it could very easily
so yeah
if you're a small business and you've had that problem
let's know how you've handled it
this is the EFTM podcast with
Trevor Long
you can text Trev now
thanks to Vodafone on
047 657 657
great to have you company
Jody's on the line today Jody
good morning Trevor, how are you
very well, what can I do for you
so you gave me great advice
to originally get
my
boost mobile plans
and also
Aussie broadband but our
boost plans are coming up
in about 10 days or renewal
and
the trouble is with my husband's
travelling around the wide bay
Thunderbird region
he is not getting the best coverage
with his
phone
so what he's hoping
yeah, so he looked at moose
we didn't know what moose is like
have you heard of that? I've heard of them
look
here's the thing
if you're not getting coverage
so let's think of it this way
there's three networks, Telstra, Optus, Vodafone
in regional Australia
and you're broadly in that camp
Optus and Vodafone have the same coverage
because they now share towers and things
which is fantastic
but you've really got to work out
is there coverage where you want
on a telco so moose for example
is Optus
they're not owned by Optus but they're on the Optus
network
so what you need
to do is find out whether or not
he's going to get coverage and that's a very hard thing to do
without switching
great news though
Optus, oh I think they've still got it
anyway I have to check but Optus had
and hopefully still have
a thing called a 7 day trial
and it's very cool, what sort of phone
your husband got?
it is an iPhone
a recent one, last couple of years
ah yeah, last three years
yeah, perfect
so what you do is
you've got to have not been an Optus customer before
so were you an Optus customer
before?
I don't think so
I think we've always been sort of Telstra
what you do is you download the My Optus app
and I think
it's somewhere in the obvious settings
but you want to do a 7 day trial
and what it does
is it says you've got to sign up for a My Optus account
and the reason it
checks your driver's license or your address
and says you've already been an Optus customer
you can't try again, it stops people getting a free account
every 7 days basically
but basically what you can do is sign up
for a free trial and what it does is it puts
a second number on his phone
a new number, a random number on the Optus network
and all he needs to do
is keep his eye on his phone
because the both SIM cards
will operate at the same time
when you set up a second SIM card
on a phone it says which one do you want to use
for data, which one do you want to use for calls
we'll just use your Boost one for everything
but the Optus one is still on
it's there if you want it
and what happens is at the top of the screen
you know where you see how many bars of coverage you've got
instead of being
like a triangle of bars
it'll just be two lines of bars
and you'll be able to see
if there's no Boost or very little boost
is there any Optus
and so using this little technique
you'll be able to drive along
that same route that he takes every day
or wherever he goes at that time
and go actually where I've got crap coverage
from Telstra there is Optus
or at home
where we have great Telstra coverage
there's no Optus and that's no good for us
so you can essentially look at them
side by side the other thing you can do
if that's too complicated or isn't available anymore
is what you can do is you can
go to a service station
grab a SIM card of
any other carrier even if it's just directly Optus
and when your
when your Boost plan
ends for hubby
switch him to someone else
switch him to Moose but just for one month
yeah
so don't do a long term switch
just switch for a month
and see how it feels take it for a test drive
because after three weeks
you'll know after two weeks you'll know
and then you go okay it's good
I'm going to renew I'm going to keep going
I'm going to stay with this carrier
or switch to Kogan mobile
they're on the Vodafone network
see what they're like and if it all
ends up being that Boost was the best of the bunch
go back to Boost
right because I know his
work phone works on Optus
oh okay perfect
when he runs out of bars with his own phone
Optus is usually
always working so he
he reckons he's got more coverage
range sort of with that
yep so then
the thing to look at in terms of value now
because obviously the reason we talked originally
was to get value out of your mobile plan
correct and you don't want him to start
spending buddy you know 40 dollars
a month when you're
about to spend 300 for the year
it's insane I don't
think Moose offers 12 month plans
so
what I would do is look for an Optus carrier
that does and
you look at long
expiry sim plans with a May sim
for example which is also
on the Optus network
yes and so
I'm looking here 365 days
320 dollars
for 240 gigabytes of data
199 dollars for 200 gigabytes
of data so if you can get a sense of how much
data hubby used over the last year
you'll be able to work out which one of those
it's about that 240 I reckon
or less
yeah so 320
for a May sim
which is pretty close to what you'll pay
for a boost
you get a bit more data with boost actually
at 315 dollars
gee whiz there's a deal right now 50 bucks off
you should buy these for you how many other
boost sims have you got
so we need to
him and you or
well don't buy his yet because he's thinking
of changing but for you
go and buy it now even though it hasn't
doesn't need to be activated
because right now it's 50 dollars off for the
365 gigabyte plan
315 dollars
oh that's great to me
normally 365
if you don't need that much
data by the way it's only 300 dollars
for 290 gigabytes of data
but for an extra 15 dollars you're getting
a whole lot more data so
that sale ends
at the time of recording that ends on the 23rd of
February so what I'm saying is
if you buy
that now you have to act hang on it I'm just
reading the terms and conditions you have to activate
by the 2nd of March so when does
your plan end mine's
nine days away perfect
so that would be perfect for me
because I stream every morning when I work
so there you go we've got you
we've got you a good deal on the
best boost plan and if hubby is
confident about Optus switch him to
a may sim yep alright
and that's on the Optus one anyway
yes exactly
beautiful that's great
great stuff lovely to hear from you again
yeah thank you so much for your help
no worries at all anytime you know that
yep thank you so much
good on you thanks for getting in touch
lovely to hear from you as always
you know sometimes there's a reason why you've got to
pick a particular telco and there you go
for the people that oh geez on tiktok they go wild
for it but people that you know say there's
nothing but Telstra look at that guy
he has
happily suggested the Optus
network is doing better than Telstra
in a regional area of
Australia
join the conversation head to
eftm.com and click
Ask Trev
I'd love to hear from you send me whatever
contact you want to do whatsapp
O4 double seven six five seven six five seven
thanks to Vodafone text message same number
save it in your phone as eftm podcast
O4 double seven six five
seven six five seven
and you can of course download the eftm app
click Ask Trev we can go to the website
eftm.com click Ask Trev
we'll help you out
just trying to juggle things at the moment
but there's a few
what are they plates or balls in the air
but some cool ideas
in my mind and that's
that's pretty critical to work on
in terms of just you know
future planning folks future planning
I've always got ideas
if you've got ideas
let me know
let's do them together anyway
I'll be back in a couple of weeks so excuse
a couple of weeks of silence but you've got plenty
of other podcasts there are movies every
week still there's an EV show every week
I'll do the two blokes talking tech from
Melbourne and from San Francisco with Steven
so we'll be doing the shows don't worry
you'll still get content folks
but just this show we'll take a couple
of weeks off and then we'll be back
with the eftm podcast very soon
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