Beyond the Wrench
Jay Goninen
Updated 3 days agoHow can automotive and diesel shops run a better business and be more profitable? How can we make the aftermarket and dealerships more attractive to younger generations? Each week, Jay Goninen, Co-Founder & President of WrenchWay, will sit down with shop owners, technicians, instructors, and professionals in the automotive and diesel industries to have them share their stories and insights. We’ll dive deep into what’s going on in shops and dealerships and what we can do to help drive the industry forward.The Beyond the Wrench Podcast is powered by WrenchWay.
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Episodes (319)
Technician Scholarships ft. Janet Smail, The Hourglass Foundation
Scholarships lessen students’ financial burden when paying for school. Tune in as Janet Smail, Executive Director of The Hourglass Foundation, covers scholarship criteria, tips for writing scholarship essays, and the various journeys available in the automotive industry.(1:32) Janet’s Background(12:06) Scholarship Funding(19:00) How Students Qualify for Scholarships(24:25) Selecting Scholarship Criteria(35:27) Writing Scholarship Essays(45:15) Perception of the TradesResources:Learn more about WrenchWay School AssistDownload the free WrenchWay mobile app:App StoreGoogle PlayAbout Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122About Our Guest:Janet SmailExecutive Director, The Hourglass [email protected]:OK. Your customer’s engine or transmission has failed. But now is not the time for them to trade their vehicle – not without a working engine or transmission. Besides, would they have kept their vehicle another 3-5 years if their engine or transmission had not let them down?If you answered “yes” then Jasper Engines and Transmissions is your choice to give your customer’s vehicle new life and many thousands of miles of enjoyable driving performance.When considering the high cost of a new or newer used vehicle, there’s a pretty good case to be made for replacing a drive train component that has failed or is delivering poor performance – rather than trading their car, truck, van or SUV. Install a quality re-manufactured JASPER product for less than your customer would have to invest in a new vehicle or a newer used vehicle.Check out their website at jasperengines.com to learn more about the money-saving value of JASPER.Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok
Tackling ASE Tests ft. Josh Arnold, Toyota of Corvallis
We know obtaining ASE certifications can be challenging. Josh Arnold, Master Technician, Toyota of Corvallis joins us to discuss the value of ASE certifications, conquering test anxiety, and how to prepare for an ASE test. (1:52) Value of ASE Certifications(8:55) ASE Test Anxiety & Pressure(27:55) Shop Support on ASE Testing(33:20) Preparing for an ASE Test(41:55) Coaching Others on ASE TestsResources:Learn more about Reverse Job PostsDownload the free WrenchWay mobile app:App StoreGoogle PlayAbout Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122About Our Guest:Josh ArnoldAutomotive Technician, Toyota of [email protected] Sponsor:Sonic Tools’ direct distribution model offers affordable prices, without sacrificing quality and service. Their goal is to increase the efficiency of every technician with equipment solutions and Sonic Foam System that organizes quality tools in ways that award every technician with the opportunity to excel. Visit sonictoolsusa.com to learn more.Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok
Leveraging Gamification to Promote Technician Careers ft. Tina Zwolinski, skillsgapp
This generation of technicians learns differently. Tina Zwolinksi, CEO & Founder, skillsgapp, shares her knowledge on how gamification can engage the younger generation and attract them to technician careers. (1:02) Guest Background(3:12) Defining and Communicating with Gen Z(17:12) Embracing the Digital World(23:01) What is Gamification?(33:29) Familiarizing Young Kids with the Industry(52:11) skillsgapp GamificationResources:Learn More about WrenchWay’s $1,000 Monthly GiveawayDownload the free WrenchWay mobile app:App StoreGoogle PlayAbout Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122About Our Guest:Tina ZwolinksiCEO & Founder, [email protected]:WyoTech is one of the nation’s leading automotive, collision and diesel training schools found in the heart of the Rocky Mountains.With hands on training 8 hours a day, 5 days a week, their graduates are career ready in 9 months!WyoTech offers 3 core programs in automotive, diesel and collision. WyoTech also offers 6 specialty programs in High Performance Power Trains, Trim and Upholstery, Advanced Diesel, Applied Service Management, Street Rod, and Chassis Fabrication. Countless opportunities for students to work with their hands, never online. Check out WyoTech in Laramie, Wyoming by visiting WyoTech.eduWyoTech starts students four times a year allowing many opportunities for students to start their career in the trades.America is built on the trades and needs skilled technicians now! WyoTech is the place to get the training you need for the jobs America needs TODAY.Know your brand. Forge your path.Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok
One Team, One Goal ft. Jen Ellestad, Fixed Operations Director, Zimbrick
To make an impact as a leader, build trust within your team. Jen Ellestad, Fixed Operations Director of Zimbrick Fish Hatchery Road in Madison, Wisconsin explains the importance of building trust, communication styles, and finding the right people for your shop. (2:17) Guest Background (16:06) Challenges When Communicating with a Big Team(21:00) Getting Good People into the Shop(26:24) Technician and Service Advisor Relationship(33:51) Challenges in Recruiting (44:32) Evolution of the Industry(54:03) Building a Cool BrandResources:Learn more and check out Shop TalkWatch Jen's Session of TechMissionDownload the free WrenchWay mobile app:App StoreGoogle PlayAbout Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122About Our Guest:Jen EllestadFixed Operations Director, Zimbrick Fish Hatchery [email protected] Sponsor:OK. Your customer’s engine or transmission has failed. But now is not the time for them to trade their vehicle – not without a working engine or transmission. Besides, would they have kept their vehicle another 3-5 years if their engine or transmission had not let them down? If you answered “yes” then Jasper Engines and Transmissions is your choice to give your customer’s vehicle new life and many thousands of miles of enjoyable driving performance. When considering the high cost of a new or newer used vehicle, there’s a pretty good case to be made for replacing a drive train component that has failed or is delivering poor performance – rather than trading their car, truck, van or SUV. Install a quality re-manufactured JASPER product for less than your customer would have to invest in a new vehicle or a newer used vehicle. Check out their website at jasperengines.com to learn more about the money-saving value of JASPER.Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok
Mastering Employer Branding ft. Ed Roberts, Bozard Ford Lincoln
The best thing a dealership can do is create a place of employment technicians want to work at. Ed Roberts, Chief Operations Officer, Bozard Ford Lincoln is back on the podcast to discuss how to create a strong employer brand, finding the right personalities for a shop, changes in the industry, and so much more! (1.07) Guest Background(6:23) Being a Brand Techs Want to Work For(10:56) Technician Satisfaction (17:01) Finding the Right Personality (23:30) Creating a Comfortable Environment(29:43) Showing a Successful Career Path(34:41) Creating a Strong Employer Brand(42:26) Changes in the Future of the IndustryResources:Check out WrenchWay Tops ShopsDownload the free WrenchWay mobile app:App StoreGoogle PlayAbout Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122About Our Guest:Ed RobertsChief Operations Officer, Bozard Ford [email protected] Sponsor:Don’t lose work - Today’s tech-savvy consumers value instant gratification so they start their searches for service and repair on their computers and smartphones. Did you know that 81% of consumers do online price comparisons before, during, AND after they have already authorized the work?Gain these customers by becoming RepairPal Certified. RepairPal will introduce you to new customers through repairpal.com. the largest site for auto repair, and through the recommendation of their partners like USAA, CarMax, and Consumer Reports. They also help you with customer retention by providing an independent 3rd party quality and satisfaction certification, and proof of fair prices with their best-in-class estimator.Don’t get left behind! Head on over to repairpal.com and set up a call to learn more. When you sign up, you’ll get 1 month of service free. That’s repairpal.com.Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, Spotify, or wherever you get your podcasts!Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok
Budgets, Benefits, and Flexibility ft. Rob Frohwein and Kathryn Petralia, Keep Financial
As a technician, managing your budget and making wise purchases isn’t always easy. In this episode, Rob Frohwein and Kathryn Petralia, Co-Founders of Keep Financial, share their expertise on how technicians and shops can discuss pay, benefits, flexibility, and advice on budgeting. (1:23): Guests Background(8:19) Removing Barriers to Make Life Easier(11:31) Discussing Pay with Employees(15:00) How a Company Uses Keep Financial(23:38) Teaching People How to Budget(32:53) Using Flexibility as a Recruiting Tool(41:46) Advice on How to Approach BenefitsResources:Download the free WrenchWay mobile app:App StoreGoogle PlayAbout Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122About Our Guests: Rob Frohwein Co-Founder, Keep [email protected] PetraliaCo-Founder, Keep [email protected]:Are you okay paying a bunch of added fees for credit card processing? How about waiting for hours or days for a call back from tech support at your payment processor?Wind River Financial is not okay with it either. In fact, a desire to get rid of the empty promises of the payments industry is one of the reasons this merchant services company was formed back in 1999.Now, over two decades later, family-owned Wind River continues to thrive by bringing integrity, transparent pricing, and a higher standard of service to its customers. They’ve been serving the automotive industry for over 20 years and would love the opportunity to serve you too. Give them a call at 833-274-5875 or visit windriverfinancial.com.Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, Spotify, or wherever you get your podcasts!WrenchWay Resources:For Technicians & StudentsCompare & Explore Technician Pay: View salary information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.Find Your Ideal Shop or Dealership: Looking for the best places to work? Discover and research the best shop or dealership for you at wrenchway.com/shops.For Shops & DealershipsHire Top Talent & Assist Schools: Connect with skilled technicians, engage with schools, and help elevate the auto and diesel industry with WrenchWay Top Shop Memberships. For Auto, Diesel, & CTE Instructors:Support Your Program & Connect with Industry: Get resources and equipment for your program and grow your industry partnerships with WrenchWay's free solutions for schools.Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok
2022 Technician Survey Results, Meredith Collins, Insights Director, Ducker Carlisle
Meredith Collins from Ducker Carlisle joins us to discuss the results of their latest technician survey. The survey includes responses from about 30,000 technicians and dives deep into technician demographics, compensation, workload, and more.(1:27) Guest Background (6:59) Advice to Young People Interested in the Industry(10:05) About the Survey(14:09) Technician Demographics(22:51) Technician Compensation(37:16) Technician Workload(45:24) Taking Care of Service Advisors(50:57) Warranty WorkResources:Check out WrenchWay's Shop Talk feedDownload the free WrenchWay mobile app:App StoreGoogle PlayAbout Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122About Our Guest:Meredith CollinsInsights Director, Ducker [email protected] Sponsor:OK. Your customer’s engine or transmission has failed. But now is not the time for them to trade their vehicle – not without a working engine or transmission. Besides, would they have kept their vehicle another 3-5 years if their engine or transmission had not let them down? If you answered “yes” then Jasper Engines and Transmissions is your choice to give your customer’s vehicle new life and many thousands of miles of enjoyable driving performance. When considering the high cost of a new or newer used vehicle, there’s a pretty good case to be made for replacing a drive train component that has failed or is delivering poor performance – rather than trading their car, truck, van or SUV. Install a quality re-manufactured JASPER product for less than your customer would have to invest in a new vehicle or a newer used vehicle. Check out their website at jasperengines.com to learn more about the money-saving value of JASPER.Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, Spotify, or wherever you get your podcasts!Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok
Growing Your Own ft. Lindsey Trett, Walser Automotive Group
If a shop isn’t growing its own technicians, turnover and retention will continue to be a huge problem in the automotive industry. Lindsey Trett, Director of Talent Acquisitions of Walser Automotive Group, shares her expertise on how shops can grow their own technicians by creating a solid career path. (1:50) Guest Background (13:51) Senior Leadership Needs to Believe in the Shop(16:46) Growing Your Own Technicians and Creating a Career Path(25:01) How to Get Real Feedback From Technicians(30:15) Adapting to the New Way Technicians Learn(35:12) Career Growth and the Emerging Leader Program(48:15) Handling Technicians Fear When First Starting at a New Shop(53:38) Gauging the Culture of a Good ShopResources:Watch Lindsey Trett's session of TechMission 2022Learn more about WrenchWay’s $1,000 Monthly GiveawayDownload the free WrenchWay mobile app:App StoreGoogle PlayAbout Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122About Our Guest:Lindsey TrettDirector of Talent Acquisitions, Walser Automotive [email protected] Sponsor:Are you okay paying a bunch of added fees for credit card processing? How about waiting for hours or days for a call back from tech support at your payment processor?Wind River Financial is not okay with it either. In fact, a desire to get rid of the empty promises of the payments industry is one of the reasons this merchant services company was formed back in 1999.Now, over two decades later, family-owned Wind River continues to thrive by bringing integrity, transparent pricing, and a higher standard of service to its customers. They’ve been serving the automotive industry for over 20 years and would love the opportunity to serve you too. Give them a call at 833-274-5875 or visit windriverfinancial.com.Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, Spotify, or wherever you get your podcasts!Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok
Breaking Down Supply Chain ft. Tim Eisenmann, Torqata
Are you fully leveraging data to boost customer satisfaction?Tim Eisenmann, CEO of Torqata, joins us to discuss how shops can use data as a tool to help predict supply chain issues.(1:22) Guest Background(10:07) The Decision-Making Process of Starting a Business(16:08) Understanding Inventory and Carrying Capacity(24:56) Tracking Data and Using it to Be Successful(34:20) The Effects Outside Elements Have on Tracking Data(42:12) Comparing Commonalities Between Shops(47:21) The Future of AnalyticsResources:Have a guest or topic in mind that you want us to cover on the podcast? Send your suggestions to [email protected] more about WrenchWay Top ShopsDownload the free WrenchWay mobile app:App StoreGoogle PlayAbout Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122About Our Guest:Tim EisenmannCEO, [email protected]: The Zimbrick story began in 1965 when their founder, John Zimbrick, purchased a Buick franchise at the corner of Park and Regent Street in Madison, Wisconsin. John built his dealership around a philosophy he called “Loving Care Service" and the rest is history. Today the Zimbrick family of dealerships has grown to 16 new car franchises. They have 20 service locations throughout Dane County, an additional store in Milwaukee as well as 3 award winning Body Shops. Zimbrick is behind every errand, every road trip, every commute, every holiday visit, and every emergency. Their customers rely on them for safe and reliable vehicles to get them there and Zimbrick is always looking for talented individuals to help them in their mission. Winner of Best of Madison and Madison People’s Choice Awards for 2022, Zimbrick is proud to serve its community. Visit the Zimbrick WrenchWay page at zimbrick.wrenchway.com to find out how you can join their team.Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, Spotify, or wherever you get your podcasts!Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok
Building a Network to Support Automotive Programs ft. Scott Norman, Pittsburg State University
Automotive programs need more support than ever if we want to improve the technician shortage. Scott Norman, Professor and Automotive Coordinator at Pittsburg State University, joins us to discuss how building relationships with industry and alumni networks is key to running successful automotive programs.(01:15) - Guest Background(4:53) - The Evolving Automotive Industry & Its Effects on Automotive Education(13:47) - Building & Maintaining Relationships with Industry(19:04) - How to Engage & Leverage Your Alumni Network to Grow Your Program(26:10) - Ways Shops Can Help Schools(36:36) - Running Productive Advisory Committee Meetings(51:54) - Attracting More Students to Automotive ProgramsResources:Learn more about WrenchWay School AssistAbout Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122About Our Guest:Scott NormanProfessor and Automotive Coordinator, Pittsburg State [email protected]:Sonic Tools’ direct distribution model offers affordable prices, without sacrificing quality and service. Their goal is to increase the efficiency of every technician with equipment solutions and Sonic Foam System that organizes quality tools in ways that award every technician with the opportunity to excel. Visit sonictoolsusa.com to learn more.Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, Spotify, or wherever you get your podcasts!Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok
What’s New in Automotive? ft. Dan Shine, Automotive News
Labor shortages, parts shortages, advances in technology… Keeping up with what’s going on in the automotive industry is no easy task.Dan Shine, Senior Editor, Automotive News, joins us to discuss some of the most talked about topics in the automotive industry right now and how the industry is progressing by focusing less on the problems and more on the solutions.Resources:Learn more about WrenchWay’s $1,000 Monthly GiveawayDownload the free WrenchWay app in the App Store or on Google Play:App Store: https://apps.apple.com/us/app/id1534587616Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insidersAbout Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122About Our Guest:Dan ShineSenior Editor, Automotive [email protected]:Since 1965, Universal Technical Institute has trained thousands of students to pursue their dreams.If you want to train for an exciting career in transportation, skilled trades, or energy…UTI may be the school for you.You’ll learn how to work with tools and equipment from some of the world’s top brands, like BMW, Ford, General Motors, Daimler (DIME-LER) Trucks and more…that’s why many of these brands recruit UTI grads when hiring. Develop your skills in state-of-the-industry labs. Train in a blended learning format designed to mirror the industry.You can graduate in less than a year. And their career services department is here to support grads as they launch their careers. UTI has a national reputation, with a variety of programs to choose from at campuses across the country. You’ll learn the skills you need in a hands-on environment that doesn't feel like a traditional school. See how you can get started today.Disclaimer: Some programs may require longer than one year to complete. UTI is an educational institution and cannot guarantee employment or salary.Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, Spotify, or wherever you get your podcasts!Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok
The Future of Analytics and Service ft. Marcus Aman, Bayley
In this week’s episode of Beyond the Wrench, Marcus Aman, CEO and Co-Founder of Bayley Service Intelligence joins us to talk about the tool he created to help shops measure data and increase profit, the importance of analytics, and the future of service work. Resources:Learn more about WrenchWay Shop TalkRegister for our "How to Conduct Successful Technician Performance Reviews" roundtableDownload the free WrenchWay app in the App Store or on Google Play:App Store: https://apps.apple.com/us/app/id1534587616Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insidersAbout Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122About Our Guest:Marcus AmanCEO, and Co-Founder, Bayley Service [email protected]:The Zimbrick story began in 1965 when their founder, John Zimbrick, purchased a Buick franchise at the corner of Park and Regent Street in Madison, Wisconsin. John built his dealership around a philosophy he called “Loving Care Service" and the rest is history. Today the Zimbrick family of dealerships has grown to 16 new car franchises. They have 20 service locations throughout Dane County, an additional store in Milwaukee as well as 3 award winning Body Shops. Zimbrick is behind every errand, every road trip, every commute, every holiday visit, and every emergency. Their customers rely on them for safe and reliable vehicles to get them there and Zimbrick is always looking for talented individuals to help them in their mission. Winner of Best of Madison and Madison People’s Choice Awards for 2022, Zimbrick is proud to serve its community. Visit the Zimbrick WrenchWay page to find out how you can join their team.Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, Spotify, or wherever you get your podcasts!Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok
Growing High School Automotive Programs ft. Ben Zimmerman, Verona High School
In this week's episode of Beyond the Wrench, Ben Zimmerman, Automotive Teacher, Verona High School joins us to talk about the increase in enrollment in his program, the support he receives from the industry, and how he teams up with local schools to run his advisory board meetings.Resources:Learn more about WrenchWay School Assist Download the free WrenchWay app in the App Store or on Google Play:App Store: https://apps.apple.com/us/app/id1534587616Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insidersAbout Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122About Our Guest:Ben ZimmermanAutomotive Teacher, Verona High [email protected]:OK. Your customer’s engine or transmission has failed. But now is not the time for them to trade their vehicle – not without a working engine or transmission. Besides, would they have kept their vehicle another 3-5 years if their engine or transmission had not let them down? If you answered “yes” then Jasper Engines and Transmissions is your choice to give your customer’s vehicle new life and many thousands of miles of enjoyable driving performance. When considering the high cost of a new or newer used vehicle, there’s a pretty good case to be made for replacing a drive train component that has failed or is delivering poor performance – rather than trading their car, truck, van or SUV. Install a quality re-manufactured JASPER product for less than your customer would have to invest in a new vehicle or a newer used vehicle. Check out their website at jasperengines.com to learn more about the money-saving value of JASPER.Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, Spotify, or wherever you get your podcasts!Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok
Bettering Your Business ft. Craig Zale, Craig’s Car Care
In this week’s episode of Beyond the Wrench, we are joined by Craig Zale, CEO, Craig’s Car Care. Craig shares his perspective on investing in training, the importance of culture, and how to be profitable. Resources:Learn more about WrenchWay's $1,000 Monthly Giveaway Download the free WrenchWay app in the App Store or on Google Play:App Store: https://apps.apple.com/us/app/id1534587616Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insidersAbout Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122About Our Guest:Craig ZaleCEO, Craig’s Car [email protected] Sponsor:Sonic Tools’ direct distribution model offers affordable prices, without sacrificing quality and service. Their goal is to increase the efficiency of every technician with equipment solutions and Sonic Foam System that organizes quality tools in ways that award every technician with the opportunity to excel. Visit sonictoolsusa.com to learn more.Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, Spotify, or wherever you get your podcasts!Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok
Breaking Down Diagnostics ft. Matt Fanslow and Pedro De La Torre
In this week’s episode of Beyond the Wrench, we are joined by Matt Fanslow, Diagnostic Technician/Shop Manager, Riverside Automotive and Pedro De La Torre, Technician, Logic Auto. Matt and Pedro discuss what motivates them in the automotive industry, changes in the industry, and a class Pedro is teaching about his discovery with Subaru.Resources:Register for Pedro's ClassListen to Matt's Podcast: Diagnosing the Aftermarket A to ZLearn more about WrenchWay Top Shops Download the free WrenchWay app in the App Store or on Google Play:App Store: https://apps.apple.com/us/app/id1534587616Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insidersAbout Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122About Our Guests:Matt FanslowDiagnostic Technician/Shop Manager, Riverside [email protected] De La TorreTechnician, Logic [email protected]:RepairPal connects consumers with certified trustworthy repair shops. RepairPal’s network of over 2,700 shops nationwide undergo a rigorous certification process to ensure they are high quality. If you are interested in working, or getting your car serviced at a trusted shop in RepairPal’s certified shop network, check out their directory of auto shops at repairpal.com.Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, Spotify, or wherever you get your podcasts!Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok
The Value of a Technician ft. Josh Arnold, Toyota of Corvallis
In this week’s episode of Beyond the Wrench, we are joined by Josh Arnold, Master Technician, Toyota of Corvallis. Josh walks us through a tool he created to track his hours, the importance of paving a career path, and advice for young technicians.Resources:Download the free WrenchWay app in the App Store or on Google Play:App Store: https://apps.apple.com/us/app/id1534587616Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insidersAbout Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122About Our Guest:Josh ArnoldMaster Technician, Toyota of [email protected]:Founded in 2015, Diesel Laptops originally set out to help clients with their diagnostic tool needs. Since then they have expanded into a full service shop efficiency solution company offering diagnostic tools, diesel technician training, repair information, parts lookup tools, and more! If Diesel Laptops would be a solution you would like to add to your shop, check out diesellaptops.com to learn more.Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, Spotify, or wherever you get your podcasts!WrenchWay Resources:For Technicians & StudentsCompare & Explore Technician Pay: View salary information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.Find Your Ideal Shop or Dealership: Looking for the best places to work? Discover and research the best shop or dealership for you at wrenchway.com/shops.For Shops & DealershipsHire Top Talent & Assist Schools: Connect with skilled technicians, engage with schools, and help elevate the auto and diesel industry with WrenchWay Top Shop Memberships. For Auto, Diesel, & CTE Instructors:Support Your Program & Connect with Industry: Get resources and equipment for your program and grow your industry partnerships with WrenchWay's free solutions for schools.Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok
Profitability and Productivity ft. Arun Coumar, Driven Capital Partners
In this week’s episode of Beyond the Wrench, Arun Coumar, Founder and CEO, Driven Capital Partners joins us. Arun shares his expertise on pain points in running a business, the importance of having processes and procedures in place, and advice on managing your finances. Resources:Learn more and register for TechMission 2022Download the free WrenchWay app in the App Store or on Google Play:App Store: https://apps.apple.com/us/app/id1534587616Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insidersAbout Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122About Our Guest:Arun CoumarFounder and CEO, Driven Capital [email protected] Sponsor:Fullbay is an industry-leading software solution for Heavy-Duty Repair shops. Their platform enables shops to receive repair requests, invoice customers, and everything in between. With Fullbay, owners and employees get into the shop, get their work done, and get back to their friends and families. To learn more about Fullbay visit fullbay.com/wrenchway.Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, Spotify, or wherever you get your podcasts!Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok
Making Your Service Advisors a Priority ft. Chris Craig
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!In this week’s episode of Beyond the Wrench, Chris Craig joins us to discuss his experience as a former service advisor, the importance of the advisor and technician relationship, advice on shop turnover, and best practices on selling diagnostic time. Resources:Learn more and register for TechMission 2022Follow Chris on TikTok and Youtube Download the free WrenchWay app in the App Store or on Google Play:App Store: https://apps.apple.com/us/app/id1534587616Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insidersAbout Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122About Our Guest:Chris [email protected] Sponsor:The WheelTime Network is composed of 16 technically proficient parts and service providers with nearly 200 locations spanning all 50 states and Canada. Truck and coach repair consistency and quality are their top priorities. If you are searching for a consistent, reliable, and trustworthy truck and coach repair partner, contact WheelTime at wheeltime.com.Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok
The Importance of Recruitment Marketing ft. Martha Carrigan, Big Shoes Network
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!In this week’s episode of Beyond the Wrench, we are joined by Martha Carrigan, CEO, Big Shoes Network. Martha shares with us her knowledge on recruitment marketing, how to treat your employees right, and how to get valuable feedback from employees.Resources:Learn more and register for TechMission 2022Download the free WrenchWay app in the App Store or on Google Play:App Store: https://apps.apple.com/us/app/id1534587616Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insidersAbout Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122About Our Guest:Martha CarriganCEO, Big Shoes [email protected] Sponsor:Truck Country & Stoops is the largest freightliner dealer group in the U.S. today, serving customers at locations in Illinois, Iowa, Indiana, Ohio, and Wisconsin. For nearly 60 years, they’ve offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and more. If you are wanting to learn more about Truck Country & Stoops visit truckcountry.com.Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok
Keeping Your Technicians Happy ft. Tully Williams, The Niello Company
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!In this week’s episode of Beyond the Wrench, Tully Williams, Fixed Operations Director, The Niello Company joins us for an exciting episode. Tully shows his passion for the automotive industry by discussing ways shops can keep their technicians happy. He talks about why flat rate gets a bad name, how shops can care for their technicians, and how to improve the manager and technician relationship. Resources:Learn more about WrenchWay Top ShopsDownload the free WrenchWay app in the App Store or on Google Play:App Store: https://apps.apple.com/us/app/id1534587616Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insidersAbout Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122About Our Guest:Tully WilliamsFixed Operations Director, The Niello [email protected]:Collabtic gives your technicians the confidence and insight they need to service their customers. Collabtic’s A.I.-driven knowledge base builds organization intelligence as the system is used to provide proactive recommendations to technicians. To learn more about if Collabtic would be a solution you would like to add to your shop, check out collabtic.com.Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok
The Importance of Technician Training ft. Andrew Jablonowski, Garage Gurus
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!In this week’s episode of Beyond the Wrench, Andrew Jablonowski, Content and Curriculum Manager, Garage Gurus joins us to share his insights on the importance of training, the transition of training from school to a shop, and the challenges with training.Resources:Learn more and register for TechMissionInterested in Garage Gurus Training sessions? Use code wrenchway22 for 50% off!Download the free WrenchWay app in the App Store or on Google Play:App Store: https://apps.apple.com/us/app/id1534587616Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insidersAbout Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122About Our Guest:Andrew JablonowskiContent and Curriculum Manager, Garage [email protected]:Caliber Collison is a part of Caliber’s family of companies that are committed to making a difference in the lives of their teammates, customers, and communities. They do this with one singular purpose in mind–Restoring the Rhythm of Your Life. Getting their customers back to what matters most to them is what drives them. All of their companies live by the same mission and vision and are looking to invest in teammates who are inspired to serve. Learn more at caliber.com.Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok
Changing the Perception of Skilled Trades ft. Jim Bologa, Porter and Chester Institute
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!In this week’s episode of Beyond the Wrench, we are joined by Jim Bologa, CEO, Porter and Chester Institute. Jim discusses how students can understand their skill set, how to build students up for success, and the importance of continuing education. Resources:Learn more about WrenchWay School AssistDownload the free WrenchWay app in the App Store or on Google Play:App Store: https://apps.apple.com/us/app/id1534587616Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insidersAbout Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122About Our Guest:Jim BologaCEO, Porter and Chester [email protected]:Lithia Motors started in 1946 as a single-point Dodge store, and since then has grown to be the second-largest publicly owned automotive group in the nation. Lithia Motors currently owns and operates over 280 stores in the United States and Canada. If you are interested in partnering with or working for a Lithia shop, learn more at lithia.com.Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok
Leading with Process, Corey Smith, National Auto Care
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!In this week’s episode of Beyond the Wrench, we had the pleasure of being joined by Corey Smith, National Fixed Operations Training Manager, National Auto Care. Corey talks about how to develop a process, ways to implement a process, and ways to gamify your process. Resources:Learn more about WrenchWay Shop TalkDownload the free WrenchWay app in the App Store or on Google Play:App Store: https://apps.apple.com/us/app/id1534587616Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insidersAbout Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122About Our Guest:Corey SmithNational Fixed Operations Training Manager, National Auto [email protected] Sponsor:RepairSmith: RepairSmith delivers repair and scheduled maintenance on-location for fleet owners to maximize vehicle utilization and consolidate costs. Founded in 2018, RepairSmith is based in Los Angeles and offers service across 550+ cities. All RepairSmith mechanics are employees of the company and are equipped with quality tools and parts to deliver a five-star service experience. To learn more, visit repairsmith.com.Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok
How Shops Can Protect Themselves ft. Matthew Leffler, Epika Fleet Services
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!In this week’s episode of Beyond the Wrench, we are joined by Matthew Leffler, Director of Business Development, Epika Fleet Services. Matthew discusses the impact of non-compete clauses, the importance of workers’ compensation, and advice on negotiating. Resources:Learn more about WrenchWay Top ShopsDownload the free WrenchWay app in the App Store or on Google Play:App Store: https://apps.apple.com/us/app/id1534587616Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insidersAbout Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122About Our Guest:Matthew LefflerDirector of Business Development, Epika Fleet [email protected]:Sonic Tools: Sonic Tools’ direct distribution model offers affordable prices, without sacrificing quality and service. Their goal is to increase the efficiency of every technician with equipment solutions and Sonic Foam System that organizes quality tools in ways that award every technician with the opportunity to excel. Visit sonictoolsusa.com to learn more.Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok
Understanding Today’s Technician ft. Loren Mejia, MBI Motors
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!In this week’s episode of Beyond the Wrench, Loren Meija, BMW Technician, MBI Motors joined us to give his perspective on how technicians are different, what the future of the industry looks like, and pain points within the industry.Resources:Learn more about WrenchWay Reverse Job PostsDownload the free WrenchWay app in the App Store or on Google Play:App Store: https://apps.apple.com/us/app/id1534587616Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insidersAbout Our Host:Jay GoninenCo-Founder & President, [email protected] | 608.716.2122About Our Guest:Loren MeijaBMW Technician, MBI [email protected]:RepairPal: RepairPal connects consumers with certified trustworthy repair shops. RepairPal’s network of over 2,700 shops nationwide undergoes a rigorous certification process to ensure they are high quality. If you are interested in working or getting your car serviced at a trusted shop in RepairPal’s certified shop network, check out their directory of auto shops at repairpal.com.Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok