103 - Serious issues with BYD Dealership customer service
About this episode
Customer service issues at BYD dealerships take center stage as Trevor Long and Stephen Fennick discuss listener experiences. From unhelpful staff to missed test drives, callers share their frustrations, highlighting the need for better service in the EV market. The episode also features a review of the Cupra Tavascan, praised for its bold design and driving experience, alongside a recall notice for the Volvo EX30 due to battery overheating risks. The hosts emphasize the importance of transparency in dealership interactions and encourage listeners to share their own stories.
Holden Trailblazer
"...i drive a holden trailblazer so big suv and and i do a bit of towing here in there so i..."
The Holden Trailblazer is a large SUV that can carry many passengers and is good for towing things like trailers. It's built to handle both city driving and rougher terrain.
The Holden Trailblazer is a mid-size SUV known for its spacious interior and towing capability. It's designed for both on-road comfort and off-road performance, making it a versatile choice for families and outdoor enthusiasts.
Kuper Taviskan
"...at the end of last year uh steven we drove the kupertaviskan and um this is a touchy subject for me because the first time we saw the kupertaviskan you were with me..."
The Kuper Taviskan is a new electric car that people are talking about. It's designed to be eco-friendly and has some nice features that attract buyers.
The Kuper Taviskan is an electric vehicle that has garnered attention for its design and features. It represents a shift towards more modern, sustainable transportation options.
Cupra Born
"...in a while this is nice you know i owned a kuper born and this is really nice i said like what's it cos..."
The Cupra Born is a new electric car that looks sporty and is designed to be fun to drive. It's a good choice for people who want an eco-friendly vehicle without sacrificing style.
The Cupra Born is an all-electric hatchback that represents the sporty side of the Volkswagen Group's electric vehicle lineup. It combines performance with sustainability, making it a significant player in the growing electric car market.
Formula One
"...it's like a formula one car in here but you know i've got in in my born it's a similar layout and everything..."
Formula One is a type of car racing that features very fast cars and skilled drivers. It's known for its exciting races and advanced technology used in the cars.
Formula One is a high-speed, single-seater auto racing series recognized as the pinnacle of motorsport. It features advanced technology, high-performance cars, and a global calendar of races, attracting top drivers and teams from around the world.
Volkswagen Group
"...part of the volkswagen spanish brand a spanish yeah yes uh so volkswagen group you know..."
Volkswagen Group is a big company that owns many car brands like Volkswagen, Audi, and SEAT. They make a lot of different types of cars and are very well known around the world.
The Volkswagen Group is one of the world's largest automotive manufacturers, owning several brands including Volkswagen, Audi, SEAT, and Porsche. It is known for its extensive range of vehicles and global presence in the automotive market.
Tesla Model Y
"...this will lose out on many comparisons say a model y you know it's going to lose out on luggage comparisons..."
The Tesla Model Y is a type of electric SUV that is known for being efficient and having a lot of technology. It's part of Tesla's lineup of electric cars.
The Tesla Model Y is an all-electric compact SUV that shares many components with the Model 3 sedan. It offers impressive range, performance, and advanced technology features, making it a popular choice in the electric vehicle market.
Škoda
"...the group which would probably involve volkswagen and scota and everything um they i just took mine for a service..."
Škoda is a car brand from the Czech Republic that makes affordable and practical cars. They are part of the Volkswagen family of brands.
Škoda is a Czech automobile manufacturer that is part of the Volkswagen Group. They produce a variety of vehicles known for their practicality and value.
recall
"so yeah there's a recall there is yeah well uh volvo uh has issued a recall for its ex 30..."
A recall happens when a car company asks owners to bring their cars back for repairs because of safety problems.
A recall is a request to return a vehicle to the manufacturer due to safety issues or defects. It ensures that necessary repairs are made to protect drivers and passengers.
Volvo EX30
"well uh volvo uh has issued a recall for its ex 30 uh recalled and this is a recall not because there's brake pads or something or something minor..."
The Volvo EX30 is a new electric SUV from Volvo that came out in 2024. It's designed for city driving and has the latest tech features.
The Volvo EX30 is a compact electric SUV introduced in 2024. It features modern design and technology aimed at urban drivers.
high voltage battery
"...the cell modules installed in the high voltage battery may overheat at high charge levels now..."
A high voltage battery is a type of battery used in electric cars that helps store energy to power the vehicle. It works at a higher voltage than regular car batteries, which helps it run better.
A high voltage battery is used in electric vehicles to store energy for propulsion. These batteries operate at higher voltages than standard batteries, allowing for greater efficiency and power delivery.
safety issue
"...but you know what it's you know what I'm glad this is a safety issue right so you gotta..."
A safety issue is a problem with a car that could make it dangerous to drive. Car companies often fix these problems to keep everyone safe.
A safety issue in automotive contexts refers to any defect or problem that could potentially harm the driver, passengers, or other road users. Manufacturers often issue recalls to address such issues to ensure vehicle safety.
electric vehicle
"...we'd love to hear from you if you've got a question or you want to share your experience with electric vehicles..."
An electric vehicle is a car that runs on electricity instead of gasoline. This means it doesn't produce exhaust fumes and can be cheaper to run since you charge it like a phone instead of buying gas.
An electric vehicle (EV) is a type of vehicle that is powered entirely or partially by electricity. Unlike traditional vehicles that rely on gasoline or diesel, EVs use electric motors and batteries to operate, which can lead to lower emissions and operating costs.
Sixt
"...the cheapest car to rent was an electric car so it's like why not give it a crack..."
Sixt is a company where you can rent cars, including electric ones. They have many different types of cars available for people to use temporarily.
Sixt is a global car rental company based in Germany, known for offering a wide range of vehicles, including electric cars. They are recognized for their competitive pricing and extensive fleet options.
EV
"...this is the very first time you've ever driven an ev it is yes and so tell us your experience mate how was it uh look uh..."
An EV, or electric vehicle, is a car that runs on electricity instead of gasoline. They are known for being more environmentally friendly and can save money on fuel costs.
EV stands for electric vehicle, which is a type of vehicle that is powered entirely or partially by electricity. This technology is becoming increasingly popular due to its environmental benefits and lower operating costs compared to traditional gasoline-powered vehicles.
petrol car
"...like you would a petrol car fully full tank well they they do they do or you can just pay them a 40 dollars..."
A petrol car is a regular car that uses gasoline to run. You fill it up with fuel at gas stations, and it has an engine that burns the fuel to make the car move.
A petrol car is a vehicle that runs on gasoline (petrol) as its fuel source, using an internal combustion engine to convert fuel into motion. These cars are the traditional type of vehicles that have been widely used for many years.
electric car
"...I was like just get her get an electric car and pay the 40 bucks makes your life so easy right anything anything during how many days did you have it for..."
An electric car runs on electricity instead of gasoline. This means it doesn't use fuel like regular cars, and you can charge it at home or at charging stations.
An electric car is a vehicle that is powered entirely or primarily by electricity, using electric motors instead of internal combustion engines. They are known for being more environmentally friendly and often have lower operating costs compared to traditional petrol cars.
suspension
"...whether that was whether that is again suspension wearing out which is way too short for that to be happening but maybe it is..."
The suspension is what helps your car ride smoothly over bumps and keeps the tires on the road. It's made up of parts like springs and shock absorbers that work together to make driving more comfortable.
Suspension refers to the system of springs, shock absorbers, and linkages that connects a vehicle to its wheels. It plays a crucial role in ride comfort and handling by absorbing bumps and maintaining tire contact with the road.
Bmw X3
"...she drives a BMW X3 right now like a nothing like a 2014 model one which is a it's a great car and I've got had a really good experience with it..."
The BMW X3 is a luxury SUV that offers a comfortable ride and plenty of space. The 2014 version is known for being reliable and good for families.
The BMW X3 is a compact luxury SUV known for its blend of performance, comfort, and practicality. The 2014 model features a range of engines and a spacious interior, making it a popular choice among families and professionals alike.
towing capacity
"...there's no electric cars that can really do what like we got a caravan that we use a little bit and stuff like that so but that denser would..."
Towing capacity is how much weight a vehicle can pull behind it, like a trailer or a caravan. It's important to know this if you plan to tow something heavy.
Towing capacity refers to the maximum weight a vehicle can safely tow. This is an important consideration for those who need to transport trailers, boats, or other heavy loads.
BMW iX3
"...the value on the denser would be immense if you sat there and looked at that new um the new ix3 uh the Neuer"
The BMW iX3 is a fully electric SUV from BMW. It's designed to be practical and efficient, making it a good choice for everyday use and longer journeys.
The BMW iX3 is an all-electric SUV that combines the practicality of an SUV with the efficiency of electric power. It is designed to offer a spacious interior and advanced technology, making it suitable for daily driving and longer trips.
lane keep assist
"the other comment i'd have on the byd is the lane keep assist was horrible um yeah like um so i've uh driving along the highway the freeways in um in melbourne"
Lane keep assist is a feature in some cars that helps the driver stay in their lane. If the car starts to drift, it can gently steer the car back into the lane.
Lane keep assist is a driver assistance technology that helps keep the vehicle centered in its lane by providing steering inputs. It enhances safety during highway driving.
Kia Picanto
"which my my dad's got a a new kia picanto gt so 22 000 car and it's amazing so i was like going like a 50 000 car or near about should be at least as good as that and it wasn't"
The Kia Picanto GT is a small car that is designed to be sporty and fun to drive. It's great for city driving and is known for being affordable and efficient.
The Kia Picanto GT is a sporty variant of the compact Picanto, known for its agile handling and efficient performance. It offers a fun driving experience in a small package.
BYD C-Line 7
"...maybe even book a byd test driver maybe the c-line seven yes something something special..."
The BYD C-Line 7 is a car made by a Chinese company called BYD. They make electric and hybrid cars, which are becoming more popular.
The BYD C-Line 7 is a model from the Chinese automaker BYD, known for its electric and hybrid vehicles. It represents BYD's efforts to expand its lineup in the competitive automotive market.
test drive
"...it can't hurt to maybe even i'd even book a byd test driver maybe the c-line seven yes something something special..."
A test drive is when you get to drive a car you might want to buy to see how it feels. It's a chance to check if you like it before you decide to purchase it.
A test drive is an opportunity for potential buyers to drive a vehicle before making a purchase. It allows them to assess the car's performance, comfort, and features in real-world conditions.
BYD Shark
"...even the byd shark which is a hybrid that i do the trick mate take us on the journey..."
The BYD Shark is a hybrid car made by BYD. It uses both a regular engine and electric power to help save fuel and reduce emissions.
The BYD Shark is a hybrid vehicle from BYD, showcasing the brand's commitment to environmentally friendly technology. It combines traditional fuel with electric power to improve efficiency.
Aura
"...my wife has a great world motors aura oh that's a cute little car I'm you know what I'll say this straight up..."
The Aura is a small electric car made by Great Wall Motors, designed to be affordable and easy to drive around the city. It's a good choice for people who want an electric vehicle without breaking the bank.
The Great Wall Motors Aura is a compact electric vehicle that is designed for urban commuting. It emphasizes affordability and practicality, making it a suitable option for everyday use.
BYD Dolphin
"...we were looking at the byd dolphin uh specifically because my wife loved the look of it you guys have talked about it..."
The BYD Dolphin is a small electric car made by a Chinese company called BYD. It's designed to be affordable and practical for everyday use.
The BYD Dolphin is an electric hatchback produced by BYD, a Chinese automotive manufacturer known for its electric vehicles. It features a compact design and aims to provide an affordable option for electric mobility.
Tesla
"...i pulled up in my tesla which you know that says oh you know we got some money..."
Tesla is a company that makes electric cars. They are known for being high-tech and environmentally friendly, and they have several different models to choose from.
Tesla is an American electric vehicle manufacturer known for its innovative technology and performance. The brand has gained significant popularity for its electric cars, including models like the Model S, Model 3, Model X, and Model Y.
Toyota Corolla
"...ike david and his wife or just replacement toyota corolla high on day i 30 people that have had smaller ca..."
The Toyota Corolla is a small car that many people buy because it's known to last a long time and save on gas. It's a great option for anyone looking for a simple and trustworthy vehicle.
The Toyota Corolla is a compact car known for its reliability, fuel efficiency, and practicality. It has been one of the best-selling cars globally for decades, making it a popular choice for those seeking a dependable daily driver.
Toyota bZ4X
"...you haven't had you haven't reviewed the toyota bz 4x yet you're able to chat to someone if anyone's got it..."
The Toyota bZ4X is a new electric car from Toyota. It's designed to be eco-friendly and has a lot of modern features for drivers who want to go green.
The Toyota bZ4X is an all-electric SUV that represents Toyota's entry into the electric vehicle market. It features a modern design and advanced technology aimed at providing a sustainable driving experience.
BYD
"...you know byd's a you know new ev company huge company in australia and just taken over apparently tesla as the world's biggest ev manufacturer..."
BYD is a car company from China that makes electric vehicles. They have become very popular and now sell more cars than Tesla, which is known for its electric cars.
BYD is a Chinese electric vehicle (EV) manufacturer that has rapidly grown to become one of the largest EV companies in the world, surpassing Tesla in sales.
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