DO NOT Discount Your Labor JUST to Get the Job! | Joel McLearn
About this episode
Joel McCorn from Nova Scotia joins the Jaded Mechanic Podcast to discuss the challenges and rewards of running an automotive shop. He shares insights on the importance of valuing labor, the pitfalls of emotional discounting, and the need for effective communication between technicians and customers. The conversation also touches on fishing, personal experiences in the industry, and the significance of maintaining a strong team dynamic. Joel emphasizes the necessity of being transparent with customers about costs and the value of quality repairs, while also navigating the complexities of shop management and family life.
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In this episode, Jeff Compton is joined by Joel McLearn, shop owner from Nova Scotia. Today, he and Jeff get into the nitty-gritty shop management conversation from decisions about hiring and firing, to handling parts quality and pricing, and navigating the emotional side of customer service and business partnerships. And wait till you hear about the car battery incident!
Timestamps:
00:00 It's Getting COLD in Canada!
20:26 Confusion in Brake Inspection Practices
30:19 "Effective Rust Prevention Techniques"
31:47 Enduring Ford Engine Issues
51:17 Minimum Charges in Service Industry
56:28 Embarrassing Car Battery Incident
01:12:58 Bridging Dealer-Aftermarket Divide
01:21:30 Choosing Cost-Effective Car Repair
01:24:00 Car Emission Testing Process Updated
01:39:44 Effective Communication Strategies
01:47:40 Misleading DVI Practices at Dealerships
01:56:29 Proving Value Through Repairs
02:06:51 Service Advisor Accountability Required
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Toyota Camry
"...podcast. One of the diags that they sent us was a Camry with no high beams. Panels flipped up, they had t..."
Chevrolet Nova
"...t a friend with me tonight named Joel McCorn from Nova Scotia, which if you're not used to the Canadian ..."
Dodge Grand
"...'ve made yourself some work. Especially if it's a Dodge Grand Caravan. Come on. You know how to quote them. The..."
Honda Civic
"... Yeah, I do. I, my, my first car was a 2005 Honda Civic that, that had never been undercoated before I go..."
Jeep Wrangler
"... a 100% of believer, like I have a, I have a 2015 Wrangler, which is only 10 years old. Right. But it is lik..."
Jeep Cherokee
"...ve more years, because I drove like, I drove a 96 Cherokee, I drove a 2000 Cavalier, and they're all rotten...."
Ford Ranger
"...ke I've done all that. The Cavalier, my brother's ranger, we just got rid of, there was no floors left in ..."
Ford Explorer
"...razy. I did run into transmission lines on a 2006 Explorer. You can't get them anywhere. Yeah. They are comp..."
Toyota Corolla
"...d in a car. I'm sorry, I ain't doing it. I have a Corolla that has come back. And to be honest, I didn't ev..."
Nissan Titan
"...60 bucks, and it's a starter on the backside of a Nissan Titan, and you got a million take to do it, and it's se..."
Chevrolet Silverado
"...rk oils on that side of the six liters, like 2009 Silverado six liter. It's not, there's no spark on one side..."
Chevrolet Spark
"...ke 2009 Silverado six liter. It's not, there's no spark on one side of the engine. We know what it is. It..."
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