Flat Rate is Killing Teamwork in Auto Repair! (Mike Pereira)
About this episode
Mike Pereira joins the Jaded Mechanic Podcast to discuss the detrimental effects of flat rate pay on teamwork in auto repair. He shares his experiences working in dealerships and how the competitive nature of flat rate can hinder collaboration among technicians. The conversation touches on the challenges of maintaining quality work under pressure, the importance of transparency in the industry, and the need for better training and communication. Pereira emphasizes the value of building a supportive team environment to improve customer satisfaction and technician morale.
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In this episode, Jeff and fellow Canadian shop owner Mike Pereira discuss industry challenges, such as the flat-rate pay system at dealerships, emphasizing how it discourages teamwork and impacts job satisfaction. Both Jeff and Mike highlight the importance of ongoing technical and business training in today’s rapidly changing industry and discuss the need for better collaboration and transparency among local shop owners.
00:00 Some Sports Take WAYYYY Too Long
10:25 Unfair Work Distribution Observed
11:50 Turn Up the Radio Solution
16:02 Flat Rate Challenges in Learning
22:29 Shared Experiences in the Industry
30:46 "Highly Recommend Brian's Class"
34:48 Valuing Time Over Money
38:23 Supportive Owners Embrace Change
45:26 Selective Customer Intake Strategy
49:10 Evaluating Vehicle Part Quality
57:10 Car Enthusiast's Euro Car Insights
01:01:08 Unfair Work Conditions at Dealership
01:05:20 Proactive Work Culture Insights
01:08:18 Training Adjustments at Work
01:18:02 Digital Tread & Rotor Measurement
01:20:28 Vehicle Inspection Photo Transparency
01:25:41 Trust Car Claims Carefully
01:30:41 Focus on Business Skills, Not Tech
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Toyota Corolla
"...uality parts in general for anything. We had a, a Corolla really quickly yesterday actually that we had put..."
Kia Sorento
"...So my, A good friend of the family, she had a Kia Sorento. She brought it to me three years ago and it had ..."
Toyota A90
"Yeah. You know, so I, I just was like. But they would allow it because two of them were really strong tax with drive drivability and diag so they weren't going to piss them off because it's like, like who's gonna fix the, that they you know, if we, But I, I never took liberties like that. Like if I was going to take liberties it wasn't like I'm not gonna start and I'm not gonna work late but if there's no work I'm not coming back at exactly one hour, you know, for lunch. Like we, we would take a 90 minute break. Like if there was work, we didn't take lunch. Yeah, you just work right through it. Just get it done. Yeah. Stuff a sandwich in your mouth with a wrench in your other hand. Yeah, exactly."
Ford Mustang
"...ur dad, you know, used to do brakes on, on an old Mustang. Yeah."
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