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Out of Stock, Out of Patience
Out of Stock, Out of Patience
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About this episode
Frustration with the automotive repair industry takes center stage as Dave discusses the ongoing issues with dealerships, particularly regarding parts availability and customer service. He shares stories of customers left without their vehicles for extended periods due to parts shortages, highlighting the lack of accountability from manufacturers and dealers. The conversation also touches on the need for better consumer protection laws and the challenges of navigating the wheel selection process for car modifications. Listeners will resonate with the rants and insights on the current state of the automotive world.
Topics:
dealership frustrations
parts availability
customer service
consumer protection
warranty issues
wheel selection
car modifications
automotive industry challenges
This week Dave goes on a rant about dealerships and manufacturers not keeping parts in stock and why he thinks there should be a rule about it. We also talk about a surprising new twist on snow days for kids, plus plenty more car news and laughs along the way on this weeks show.
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Speaker 1: Welcome to Let's Talk Cars Radio. You're automotive specialist. Let's
Talk Cars Radio is sponsored in part by NAPA, Carcare Centers, BDG Auto Group, by Liberty Transmissions in Virginia Beach, and by Bob Barnum and the Perfect House Team. Be a
part of the program today by calling seven five seven two two two three seven zero five. Text your comments
during the show to seven five seven eight six six two one nine two. Email your questions and comments to
Dave Let's Talkcarsradio dot com. Now here's the host of
Let's Talk Cars Radio, Dave Polage.
Speaker 2: Heavy Saturday, America. You listen Let's Talk Cars Radio. W KQ, Wait,
Freedom Radio. I'm you host, Big DAVP hanging out with camera,
Chaos and abb as I always tell you guys, it is a great day for a radio show. Hopefully it
is a good day for Marshall you're at. We've had
some crazy weather this last past week and stuff, and we were trying to duck and dive rain over and over again. So hopefully where you guys are at, it's
nice and sunny and you guys are enjoying it. Get
some house clean done real quick. Do not forget that.
That's right today Saturday, you can be out over at Hepcat Honey's Car Show. It's over at Lanstown Common. What
was that running? It is from ten am until three
pm today, So you still got some time if you're just listening to the show. Hopeing you guys already out
there and you're listening to show while you're sitting in your car. Hey, that would be a good idea. Also,
do not forget mark your calendar to do it. I
told you guys, we are actually gonna be out at the Military Aviation Museum October eleventh. We're gonna be out there.
Let's see the times. That one is eleven am to
four pm at the Aeronauto Classic. There'll be a lot
of different it'll be live entertainment out there. We'll be
doing some DJ and hosts, some flashing cars, you name it.
It's got everything out. They're gonna have food, wine, beer.
It would be a really good time, So market count.
Like I said, October eleventh, we're gonna be out there.
I've been telling you guys about it since we've got everything posted up and we committed to that. So yeah,
don't be late. Come on, you might want to come
early and got a good spot. And if you're one
of the prime cars up on the front row as well, then you definitely want to make their enough time to get set in place. So if you have any questions,
make sure you send all your information over to them and ask them they got pre registration going on. If
you can't get AHO anybody there, feel frequ ahead and so on some mesters and I will relay the information and get it to you everything that's going on. So
now that that's done, how about your guys This week? Busy, busy, busy. Yeah, crazy,
crazy week in the automotive world. A lot of stuff's
going on. I got a pet peeve, maybe call it
a rant. I don't know if it's a rant or
it's a pet peeve. It runs right in between those two.
But I'm definitely fired up and we're going to talk about it this week. I got some stuff sent to
me and some stories and then you guys know, I like to poke around and find out what their shoe story, what's going on and there's people that just don't know, so we're going to dive into it. And what am
I talking about? I'm actually talking about dealerships. Now we
talked about dealers a lot with inside this show, in the body of it throughout twelve years a halving the show.
The biggest questions I think that we get come in an email and people text us and stuff is the expectations.
So we kind of, you know, we covered expectations, and I always say, your expectations are moderated by what you set the expectations to be when you when you take your car, and you need to be asking those questions as far as how long is it going to be til I get this car back? Now here is the
new thing that's happening. I'm gonna requote that, And it's
not so new. It's just straight up guys, this bs
it's it's I don't know any other way to put it.
They'll take your car in and they'll say, well, I'm gonna get to it as quick as I possibly can.
Do I think that they mean that hooheardenedly. No, No,
I don't know one number. I don't think they do.
You know, as an auto repair shop, just how backlogs you are or how long it's going to take you to get to a car. For the most part, and
if you don't find a different job, go do something else, stop lying to the customer, stop getting the customer, or put in positions that they can't afford to be in because your product doesn't work.
Speaker 3: Maybe it's not you, Maybe it's your a lot of tenant, maybe it's the GM. I don't know, but you got
to figure it out.
Speaker 2: It is so, And what I mean by that is it's it's I get a lot of emails from you guys, and a lot of complaints, and I know a lot of people that personally they've gone through it. They'll take
a car in knowing that that car has that problem, that particular problem of what's being you know, of what's being addressed. Does that make sense? Yeah, so you know
if you can get the parts and everybody goes, I don't understand how there's a parts problem. Well, I want
to break it down if you explain to you. So,
they're not manufacturing parts quick enough because the cars are breaking quicker. So back in the day, you'd run a
car for one hundred and thirty one hundred and forty one thousand miles before you really start to see anything wrong with it. We're already in the automotive industry seeing
twenty twenty threes, twenty twenty two's have major breakdowns to them.
I mean major failures just.
Speaker 3: Right on that three year or one hundred thousand mile line, right when the warranty gives up.
Speaker 2: Yeah, but even before that, I'm hearing story after story of cars at seventy seven thousand, seventy eight seventy nine thousand miles already having major transmission failures, having motor failures.
You guys know what models those are. For the most part,
if you listen to the show, we talked about a lot of them. I'm not going to go over all
the manufacturers, but pick one. Here's my issue with it.
So I'm not a political show. I tell you guys
all the time, but tariffs, Right, if we're doing tariffs from all CAUs, there has to be something that we can put in place for cars that come in from out of the country that if they can't supply their parts to fix their problem, then they shouldn't be able to sell cars here. We're dumb enough to buy them, Okay,
I mean, and I mean that the nicest way, but we keep buying this junk, and we keep doing business even with American car companies. We keep on doing business
with people Linus parts outside of the United States, and then they can't supply those parts fast enough for when there's a problem. Okay, and it is really really annoying
to fact and know that. I told you guys the
stories over and over again. People get cars, the car
has a problem, they take it to the dealership, and then the car sets there for months. I told you guys,
we talked about this a couple of episodes back, maybe a month or so. Where I know dealers, dealerships that
I can go to that my friends work at that there's fifty sixty cars and they've been there for months months.
Those are people's cars, and they can't fix them, can't get parts for them, and they're just sitting there. They
got a whole back lot full of broken cars. There's
no loaner provided to them. So imagine you have little
Nancy needs to get to dance class and little Billy needs to get to baseball practice. And your car that
you bought two years ago, you bought a year ago.
Some people bought a car within six months. I mean,
these are real stories, and it is sitting you start to make the car payment on it, if you have a car payment, your sore responsible for all the insurance in that car, but you have no access to your car onsoever and nobody cares at all. There's no craps given.
I'm saying, that's nicest way I know, And it's frustrating to me that I hear these stories over and over again.
You know, we travel a lot with this show, city of city, state to state, and it's the same stories to everybody I run into to start talking to me, and we meet a lot of friends because we meet you guys at all these different shows, and is so irritating to me that there's nothing governing this and protecting people.
I very much believe that we should put something in place that if you, like I said, if you sell cars in the United States, you have to produce a huge abundance of replacement parts for that car so that if something does happen, it's covered and the person who bought that vehicle from you gets everything. If it has
a warranty on it, you should have to warranty. What
I mean like, well, we are taking care of our warranty, but you're not. My warranty isn't worth the paper it's
written on, guys, it's not worth anything if my car has to go sit and sit and sit, and you don't care, and you knew when you sold to me.
Give me purtis instance. I was at a dealership today
and it is a well known car dealership that has a lot of problems. I know it. If you'll read
up on it, you'll know it. It's not an American
car company, so you can figure it out on your own.
And there was a young family looking at a minivan to buy a minivan and I sat there out front because I was waiting to get picked up for a ride.
And I'm just sitting and I'm listening to the salesman walking around. He's talking to vehicle. I'm mister salesman, I
get it. I got friends of sale cars. That's your job.
I one hundred percent and get it. But you're full
of crap, so full of crap as he talked about the vehicle, and I get it, it's your job. But man,
at some point in time, I hope your conscious kicks in.
I hope you find Jesus something. Because as I listened
to him talk to these people, I was like, ugh, it took everything in my power to walk her with people and go run, run as fast as you can.
Do not passco, do not collect two hundred dollars, leave this dealership, Do not buy this model vehicle, because I know those vehicles are already failing new there's things breaking.
People are buying them and having to take them right in after they buy them. And I already know this.
And they're a young couple and they had a kid, and the kid was in the stroller, and it's just everything in me just oh. I felt so icky sitting
there just listening to the conversation as and I understand, don't be wrong. I get it. That's your job, sell cars,
that's how you pay your bills. Not but at some
point you know what I mean, like.
Speaker 1: Just.
Speaker 2: How do you live with yourself?
Speaker 3: I told you guys, I think I think it's a ladder, right, it's not necessarily the gentleman's fault that he's selling a product to a certain agree.
Speaker 2: But it isn't check your self compass well one number.
Speaker 3: Saying right, But like you said, you know that he has a fee. You know he has to pay his
bills and feed his family. Understandable, you know, not his
you know it's it is kind of a you know, bad thing that you know he's doing. But I'm saying
to the point of, like, you know, at that point, you're relying on the dealership to do their part, You're relying on the warranty coming to do their part, and you're relying on whatever dealer it's coming from to do their part. So it's definitely a ladder.
Speaker 2: Okay, So here's my problem with it. Let me there's
a lot of issues I have with it. I'm just
going to try to highlight some of them. I know,
the particular vehicle that was being shown. I know that
particular vehicle already has two known problems with it brand new that it's going to have to go as soon as you buy, it's going to go half back to the dealership and have some things done to it. And
I know that the parts aren't really available. But you're
going to sell something that you know is going to come right back and well, you might not know. He
was just a seller.
Speaker 4: My question, my question would be is you may know, but does that salesperson we know because they're only trained on like this is some people are the vehicles. Do
you think they are really knowing that, hey, this vehicle has this search of problem or you have to.
Speaker 2: How do you not know? Let's just let's let's just
say he did or he didn't.
Speaker 4: Right, there's only to sell the vehicle, you know. So
they're trying to remember the key features to be able to sell that vehicle. They're not really thinking about the
stuff that they're going to have to repair later.
Speaker 2: I sold cars for a very short period of time.
Told you guys the story I sold toyotas I was probably by sol toyots. I still believe in Toyda product.
I have my wife in one, I have my youngest in one. We've owned quite a few different ones throughout life,
so I believe in toyotas. But I also knew exactly
which toyotas I was selling and what issues they had that we saw them coming back for. They came back
for something to be fixed and stuff like that. I
knew it. I didn't have a part issue at that problem.
We knew we could fix it pretty quickly. It wasn't like,
but you're selling something to somebody that you It's just if you're in the know, and you should be, because you see enough. You can't tell me. I can tell
you Honestly, if I sold a Toyota and it had a known problem, they didn't go to service. They came
looking for me. Even though the car had to go
for service to be fixed. They came looking for me
because I saw them a car, and I saw car for a very short period of time. Guys, those people
still came looking for me. You're like, hey, I'm having
this problem with the car ed up, and then this is when we start to see the truck. You're the
ferently face they know. So they came looking for me,
So you can't tell me as a salesman, you don't know if there's a car that's having a product that's having a problem. Now do I get it? Yeah, And
you're not like Dave, you're a hypocrite because you were selling cars and you knew that they had a problem. No,
we start to see a trend of it. It wasn't
like I knew at the point in time we started to see a trend of it, but I also knew that it was a very for what ours was was a very quick fix and they had the part right there.
So it's almost like bringing your car schedule in for the We used to always say when you bring in for your first oil change, we'll take care of that.
Expect to drop it off, so we'll take care of it.
That's not what's happening right now. People are buying cars
that they know. If you own a certain truck of
pick the brand, I'll give you the three major ones I talk about all the time. You know that that's
going to have some transmission problems and it go look it up, guys, type in vehicles known with transmission problems twenty twenty three to twenty twenty five, and look what pops up. You can't tell me. They don't know, they know,
and I don't. I don't know what the bridge gap
is that for the salesman to thing. Because I understand
you got bills you got to pay. I get it.
But you also know that you're selling a vehicle and you're forced to sell it because that's your job. That
has a problem that you don't have the parts available for so and you're not going to have the.
Speaker 3: Parts available to fix the problem. Do you think they
should change the Lemon law because in the limit law it has to sit for so long for them to knowledge.
Speaker 4: I think that in the limit law it does state that the car has to be attempted repair twice.
Speaker 2: You and I had to look it up.
Speaker 4: Yeah, I think it means that.
Speaker 2: You know, there's a couple of criteria repaired.
Speaker 4: Twice, and then after the second repair, then it's like a certain amount of days that they had to repair it, or you're able to make a clean or it has to sit for somebody again. Time in law, your car
is going to probably sit there for a whole month until you get something.
Speaker 2: Maybe that's the beginning of it, is finding a way to change the Lemon law. What I believe is, I
here's how you fix as far as I'm concerned, and you compensate them. They write a car from you, it
goes down, I don't have to make the car payment or anything on the car. I don't have to pay
nothing on that car. You're you know what I mean,
just to hold I don't have to spend any more of my money because your product that you sold me that's under warranty, you can't fix it. If that's the case,
then maybe that's the start. There has to be something
that makes an insurance right and you get wrecked into it's an insurance company. A lot of people don't know
this either, but we've talked about it is an insurance company to make you hole. Yeah, a lot of them
get out of a lot of them get out of never making you hole because you don't know how to defend yourself. And I've told you guys how to do
that many times. It should be the same thing for
auto sales. If you have a warranty problem with a car,
they should be able to make you hoole until they can write the problem. That's how this should work, and
we're not focusing on it. It's an ear to me.
I feel very bad for all these people to keep on running into that. I got more. I'm not knowing
this topic. Let me take quick commercial break. I'll be
right back.
Speaker 1: You're listening to Dave Plash on Let's Talk Cars Radio.
Dave will be right back. Nobody remembers the name JF.
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you soon, ay days. Hey Dave, what I've got a secret?
What are you twelve?
Speaker 6: No, I'm just excited to announce Liberty Transmission is headed to the.
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Speaker 1: There's no place like home. Home is where the heart
is home sweet home, like every movie, book and song, every story as a beginning and in let your story start today. Call Bob Barnum today at the Perfect House
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today at seven five seven four sixty four one zero zero three. That's seven five seven four six four one
thousand and three.
Speaker 1: Welcome back to Let's Talk Cars Radio, your automotive specialist.
Now back to your host, Dave Polach.
Speaker 2: Hey, guys, welcome back. If you can't tell this topic
does have me all fired up, and if you're just joining it, we're talking about dealerships and the lack thereof customer service parts, empathy, care.
Speaker 3: I think the problem is that as a customer, you don't have any recourse upon the dealership or whoever you're dealing with.
Speaker 2: When your car is stuck in a in a loophole, it is the wolf garden, the henhouse. You have nothing.
The same problem I have with insurance. I always refer
back to insurance because it's the same problem. You insure
your car and then they try to tell you what they're going to take care. But I insured my car, right,
I insured my car. Not you tell me what you're
going to do. Is like I hate it. It's f
markt warranty companies. These people get just hammered screwed over
these these policies they buy or.
Speaker 3: When they do warranty, it's only we're only warrantying up to this amount, right, and that's all we're going to cover.
Speaker 2: And you have and there's nothing else you can do.
You have no recourse, but.
Speaker 3: You took them and knowing how much of it was going to be if you had to do it regardless.
Speaker 2: Right. So here's the thing. So I you guys didn't
live in that and this is the look. I'm not
justifying this, but I may understand it when people go postal.
I get why because you just feel like you're back is against the wall and you have no recourse for any action. You know, people like there was a time
in nineties eighty s something's going to correct me where people are going to a call centers and like they're having bad altercations the call center because they thought they were untouchable. They do bad things and do these things
and you had no recourse and they thought they were untouchable.
The problem was is people started looking up the address where they were at and like, I guess I reach out to about you and I to a certain agree.
I'm not gonna say I'm justifying it, but I kind of I get how people get to that point.
Speaker 3: At the same time, there's a ladder to it, right, So you know that once again the guy that well, I'm just saying, the guy that you're having a problem with stuff, he has someone he answers to and someone that he answers to.
Speaker 2: But if nobody cares, well, right, well as much as.
Speaker 3: Much as you know, right, So like when someone brings in, say into the garage and we try to help him out, you know, deal with a warranty, we care, right But in the automotive industry right now, yeah, in automotive industry, but you know we care. But doesn't mean that, you know,
we can really do anything if say, the warranty company doesn't want to do justice.
Speaker 2: Your hands are tight. And I've told everybody I for
years when I was dealing with it in the automotive industry, they after market warranty that people will be so frustrated and so mad at us take a thing. They have
not an after market warranty. They have a rigord warranty,
and they have taken it to the dealer, and the dealer, for some reason, has found a way to tell them to packs in. I heard a dealer conversation. Couldn't believe it.
The guy had brought the car six different times to the dealer, six times, same problem. Okay, every time they
brought it they did little fixes to it. They never
really fixed the problem, and they even kind of admit it.
As I was listening to the conversation that they hadn't really truly ever fixed the problem. Well, we found this
and we addressed that. He's like, well, you tried that
and that didn't address my problem. So and I brought
it back to you. And then when we did this, right,
because you guys tried that, it didn't fix my problem.
I brought the car back to you. And that was
his rebuttal every time. And I'm just sitting there listening.
You guys know how I do. I'll just sit there
and kind of listen to the conversation. He's like, and
they're like, well, the problem with it is now the car's out of warranty. I was like, mind blown. I'd
give it to I'm giving that guy an a plus.
He did everything he could not to lose his mind.
I'd have been way past that already, Like I wouldn't have made it that far into the conversation. It's now
you drove lug it out. My problem was never fixed
it until it was past warranty. And now you're telling
me there's nothing you can do for me.
Speaker 3: But you told me that even when it wasn't a warranty, there was nothing you could do for me.
Speaker 2: Right, it is. I was. I don't know why it
was mind bled. I guess I just expect this, But
as I sat there, I just I really wanted to go get the couple that was outside trying to get ready to buy one, and bring him in and let them listen to the conversation this guy was having because I'm serious, because it bothered me that much. I felt
for that guy. I felt for the couple getting ready
to buy that vehicle, knowing that I know those vehicles have problems. They can't get the parts. They don't care
how quick they get to it. And I know for
a fact people firsthand that have had vehicles from that manufacturer that have sat for months and months and months not being fixed because they can't get parts for him, and they're just selling out the door and rolling them right back in. And now they got to sit and
it's just like holy cow. And this guy, like I said,
I'm that guy deserves the metal of the day, the month, the week to hold his composure when he's like it's documented I brought to you six and he was being nice.
I don't know how he's being nice. I don't have
that in me, not at that point He's like, I brought you six times. She's like, yeah, I see right here,
and she's going through yeah, and we did this and we addressed this problem, and then we did He's like, yeah, and it didn't fix it, and I brought it right back to you, and you had it again, and I brought it back to you and you had it again.
And he just keeps repeating himself, and I'm like, I don't have it in me to do that, Like I couldn't just sit there and keep having a circle conversation with you, like cause it was it was just it was the same conversation. They had the same conversation for
at least twenty minutes while I was there, and it was just a going around in a circle. He's like,
I can't believe I'm standing here. You guys are going
to tell me now it's out of warranty and now there's nothing you're gonna do for me when you never address Well, it has to have this certain problem with the car for us to cover that under warranty, And if you don't have this code that's popped up in the computer, then we can't we can't cover it, or this part right here would have had to have been the reason why it was causing all those problems. You
had had to be this part failure. If that part failure,
then they would have covered it. But since that part
didn't fail, when you're bringing it to part right next to it, right, it's not covered. And I'm just once again,
I'm mind blown because this guy is still staying calm.
You guys have seen me in action. I'm not Look,
I'm not justifying when I get upset, just so we all understand. But if you get me there, and it
takes a lot to get me there, but if you get me there, there's a good chance at your desk is going to like probably go flying with all your paperwork on it. You know, maybe my younger days, I've
had to do that in a while, but it has happened in the past. I'm gonna come on glued and
you're gonna hope that you're going to solve my problem.
I have literally used the line many times in situations.
Like I said, it takes a lot for me to get there, and it's always car related because I know about cars, so I know what I'm being lied to.
I know what I'm being just manipulated because I mean, but I don't. I told you I go into car
I don't tell people I'm in the car business. I
stay dumb. I'm the dumbest box of rocks. While I'm
standing there, I don't want to I don't want you to know I know anything about cars, because I want to give you the opportunity to fix the problem without my help. It's never works out that way for me, though,
I always have to get involved. It's because I know
that you're lying to me. I know that you're not
telling me factual truths. You are just making things up.
The worst thing to do is be in a conversation with somebody who thinks they know more than you, and they just start inventing things, and you know it because you know more than they do, but you don't want to let them know that you know more than they do on that topic. So you're just sitting there and
you're literally listening to them make up these just stories, and you're like, oh, you just want to strangle them, but you can't. It is awful, awful, awful, And there
has to be a solution for this. Well, like I said,
maybe Cameron's right, Maybe we start something and rewrite the lemon Law. Maybe that's but if you're going to sell it,
you got to be responsible for it. And how did
we get here? Okay, let me tell you my belief
of how we've gotten here. First of all, I told
you guys in the after market world, the parts aren't coming readily available anymore quick enough in the after market world.
And why because we are only a couple of years behind the breakdown and the inn the after market world, they're usually five to six years out. Really before that
start that trend starts to ratchet up for after market parts.
Speaker 3: It has to do with priority, you know, when they have private pritaria you know, yeah, prietary parts where they you know they can yeah, when they make the parts, and you know, then you have to wait for some type of outsource right business that can make something close to it.
Speaker 2: Wise, But here's the problem. The breakdowns are so quick now,
guys that you guys seen Nathaniel camera, He's like saying the word to himself. Don't know how I'm one over.
I cant say it. They they can't make the parts
quick enough because we're like I said, we used to be about five to six years out. Now we're two
years behind them. And being two years behind them. There's
nothing that And when I mean two years behind means the cars start having problems five to six years down the line from buying them. Now the cars are having
two years after buying them in some sooner that the parts just aren't readily available. They can't even manufacture their
own parts quick enough to handle it. Let go out
the market world, and we can't get them quick enough in the automotive repair world, in the out of mark world.
Even trying to call the dealer and get them. The
dealer say, well, I can put you on a list.
Now the car is at your shop, okay, and you're having a look at the customer go, I can't do anything for you. I'm on a waiting list, and yes,
that car is going to sit there for months. We're
in the same boat. All everybody goes around in the
same boat. It's like I said, there has to be
a solution. If you manufacture a car, you must maybe
you have to manufacture every single part for it, right down to the smallest little bolt, and you have to mat for everyone that you manufacture. Half you have to
have half the parts supplies for those cars on hand.
For as many cars you make. Maybe that's the answer.
Maybe that's the start. Is that the full answer? Maybe not,
But shame on you that you are making cars. They're
not lasting like they used to. Here's the thing, the
biggest problem, like I said, where it start. When we
did cash for clunkers, that was number one. When we
started making cars, have to get better gas miles and forces and upon them, we start making all these different tweaks to transmissions and engines and all kinds of stuff.
I understand technology, and technology was forward. I think we
advanced too quick. The cars of yesterday's lasted a lot longer,
and that's cheaper. We had four speed transmissions and stuff
for speed TRANSMISSI took everywhere you want to go. But
when we start trying to fix fuel economy and all that kind of stuff, and we were pressure to do it, they were forced to produce quickly, it's not tested enough.
The stuff is breaking and the only person that pays for that is us. Twice when we buy the car,
and now when we can't fix our car because you don't have the parts available and you don't care to have them available, and you're telling your customers who paid Now sixty seven thousand dollars for a car to pack sand?
Where is that? Okay? When when did that become the
American way? What? We stopped buying American cars and the
American cars we started getting Japanese parts and apart, not just there, everywhere else. I'm not picking on. I'm just
saying every place we get parts from what, Venezuela, India, wherever in Indonesia, you name it, wherever the part comes from insert other country here, and they don't care. So
if no one cares, there's no resolution, and nobody's holding the accountable. Where is our government going? And I'm not
into you guys know I don't like the man in your back pocket, but this is one I would be like, we need to do something. There has to be something
to protect the consumer. Guy said, you're paying twice seventy
thousand dollars for a car you can't drive. It's got
to go sit in a dealership parking lot until you get apart for it. It's insane. You should be riled
up as much as I am. On that note, I'm
gonna come down for a second and take a commercial break.
I'll be right back.
Speaker 1: You're listening to Dave Palatch on let's talk cars radio.
Dave will be right back.
Speaker 2: Hey Dave, what, Hey, Dave what? I've got a secret?
What are you twelve?
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day from Let's Talk Cars Radio. So for the last
two years, if you listen to the show, you've heard me talk about my dream house. It has been a
great experience buying land, building my house, even selling my old house. One thing I didn't tell you about was
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Speaker 1: I'll talk to you soon. Nobody remembers the name JF.
Witlow and Sons Incorporated until you need them. But when
you have a toilet problem, drains back up, pipes freeze, your heat or air conditioning stops working, then you remember JF.
Whitlow and Sons. Don't forget the phone number. Three nine
nine one seven one four. That's three nine nine one
seven one four. Air Conditioning and heating and all plumbing. JF.
Whitlow and Sons have been serving Hampton Road since nineteen forty nine, residential and commercial. You could always count on JF.
Witlow and Sons to get to you fast and get the job done right the first time. Located in Portsmouth
and serving all of Hampton Roads, those who know called JF.
Witlow and Sons. Call them at three nine nine one
seven one four. That's three nine nine one seven one four. JF.
Witlow and Sons Incorporated. Welcome back to Let's Talk Cars Radio,
your automotive specialist. Now back to your host, Dave Polach.
Speaker 2: Hey, guys, welcome back. So I took a little breather.
Nathana says, this definitely counts as a rant. It's it's
definitely a rant. I agree with you. Here's what I'm
i say to file out this topic on being better with dealerships and then being able to have the parts so you're not stuck without a car. In real estate, right,
if you rent a house, an apartment, whatever it is, and there's problems and they're not fixing it, you're allowed to take your rent and put it in escrow inside an escrow and the landlord doesn't get your money until they address and or fix your problems. Something like that
for cars might work. The only problem with it is
when you have a house, you still get to live in that house, or you still get to live in that apartment. Why why the situation is addressed? Right As
a car, you're completely without your car. It's even worse.
You don't get still get the use of it. You
have to go find something else. And as Nathania pointed out,
and he's one of a percent, renting a car is more than a car payment. So now you're into it
for more money. Because if you run a car for
a week, if let's just say you have an ue car, pay a whole lot. If you got an SUV and
you need to rent an suv, you're going to be three hundred and four hundred dollars for the week. For
the week, Now do that for four weeks and they have your car for three months. It's insane.
Speaker 4: And nobody's taking care of that for you to me double because think about how much we just I paid for the enterprise men room. You do that for ten days,
it's like now you're almost triple. Now you're your car
payment and house.
Speaker 2: And people aren't doing loaners anymore. They used to have
loan of cars. You can't. You don't have enough loan
of cars. I'm telling you there's places that have these
cars stacked up. Can't fix them. You don't have enough
loaners to give. And they're like, well, we got a
shuttle van. Yeah, the one takes me one way. It
takes me home. What about when I get home and
I got to take them to dance class, got taken the baseball, soccer, whatever it is. What do I do? Then?
Now I gotta go rent a car because you don't provide it. You don't provide one. Now I gotta go
pay for rent a car every single week out of my pocket and you don't provide anything, and you don't care, and you say to me with a smug smile on your face. I want to wipe that smile right off
your face. I do. It's not even my car. I'm
just watching it happen, and I'm just like, Oh, I don't like when people get taken advantage of I hate it.
If you guys can't tell, I think it's horrible. I'm
a little errors to be involved in in the in cars, in the car business for as long as I have, and we still yet to find a way to fix this for people. I never could look somebody in the
face without feeling guilty and tell them I how to keep their car for long periods of time. I hated
it when I was in the car business. I didn't
like it. It is so frustrating to me. And it's
just words. I could just be like, well, you know,
there's nothing I gonna do. You know, I get your
car back to you. When I get it back to you,
I didn't like it. I wouldn't do that. I would
never say that. I genuinely felt the pain of the
person because I mean because I had kids. I don't
know you guys, tell me speaking of kids, we're going to a completely different story because I just got I gotta get away from it. You can tell how much
it bothers me. So here we go. Ready another story
for you. Okay, you remember the ultimate It's yeah, I'm
switching gears that quick. Guys, remember the You look forward
to days off and we're getting ready to go into winter.
Maybe some of you guys will get some some snow days.
You know, then you have to figure out what to do with the kids. Yeah, when you grow up days
I wish well you used to. There's been a couple
of time this time we've gotten some snow days. With
everything's been closed. You couldn't run the icy roads, and
they didn't know what to do here. Back in the nineties,
we only had a couple of snowplows because it's never really snowed here. We got all that snow and didn't
have enough plows to snow. Don't companies.
Speaker 3: Some companies just tell you to come on in.
Speaker 2: They do one hundred percent.
Speaker 6: They do.
Speaker 2: You just better eves, we'll be there. I don't want
to hear it. I was one of those guys, I
A lie, but we're in the we're in the car business, and it's it's a little different, and most guys that are technicians can get to work.
Speaker 3: I will say, what usually happens is one accident and then the company learns that year that, yeah, we're just gonna tell them to stay home.
Speaker 2: I had employees that, uh this many many years ago, early in my automotive career, and I knew they were waiting for this, for for the town to shut down, and I knew that they were going to all call in.
And I'm like, and I know some of them had four wheel drives and the other ones didn't. I made
I made the full wheel drives go out and go pick them up and bring them to work. I was like,
you're supposed to be here at eight o'clock. It's now seven.
I suggested, thirty minutes. You probably be ready. There'll be
somebody your door to bring it into work. I mean,
you're still supposed to be here, right. One of our say,
the problem to get here is you can't drive. I
understand if I provide that for you, you should still be ready when the car shows up to get in the vehicle and come to work. You shouldn't be in
your pj's nothing like that. You should be ready.
Speaker 3: But as a company, you don't really want that liability because you were responsible for them on the way to work.
Speaker 2: Liability ran on me too. I used my four wheel
drive and went picked up like nine different people that day and brought them in in my own vehicle. The
liability was on me. I know how to drive in
the snow, didn't even.
Speaker 3: Use for Well, I'm saying that from a company's perspective, though the company is responsible because they made you have to come to work.
Speaker 2: Well, here's the heck back to I'm gonna come full circle back to where I was at. So for kids
who always look forward to having the day off and could never get it for snoop, there's obviously a new school hack. I didn't even know this even exists. We
don't condone this. Apparently, if somebody breaks into the school
yard where they store the buses and take all the cat and bbers off the buses, the buses can't run and you get a couple of days off of school.
Speaker 3: I don't know how that happens though, because they gotta be some pretty big cats for them to kind of steal and I for all the busses too.
Speaker 2: I mean, you need a pretty big I think they hit like twice in Indiana. Look up the story. Guys
like twenty buses and school. It's a smaller town. So
the school just kind of closed down for like two days until they got some borrowed buses from other school districts and the kids got a couple days off of school.
I'm like, well that's a hack. I don't think any
of us ever thought about it. My turn and my time,
probably not your guys in the other I mean, I think that's probably a felony. But I mean it, but hey,
there was no school. I mean we loved it. I
I can remember going. I just wish I wish our
bus would got a flat tire something, you know. I
mean I never thought of like, oh man, but if I go take the cat converder off there, it won't be able to come pick me up today.
Speaker 3: Do you remember the fire drills when you could pulled over before school and you did a little fire drill and that was like a little like all right, you know, maybe you know, maybe we get a little late to school, right.
Speaker 2: You're my mom. She told me about they used to
go across this rickety bridge on the way to school, and the bridge was so rickey. I got to see
it in my life. I got to see when I
was a young kid. She took me show the bus
would make everybody get off the bus, the bus go across the bridge first to make sure it made it, and then have them walk across the bridge.
Speaker 3: Maybe just don't use that bridge, That's what I said.
Speaker 2: I'm like, hey, how about maybe you find that that was the only way to get to the school.
Speaker 4: I have a little backwards like why would have the bus that's really heavy first?
Speaker 2: I was like, why don't.
Speaker 4: Like imagine like the bus goes first the bridge is like, Everything's fine.
Speaker 2: Here's what I was Here's what I was told on that, and it makes sense. I was. I was told so
because if the bridge was going to break, it'd break with the weight of the bus. What if the kids
were just walking across them before the bus went So I was like, Okay, I guess that kind of makes a little sense. It's almost like his finger game over here.
He was trying to show me. It made no sense
to me either, but apparently to him it makes sense.
But yeah, it's I don't know why. I don't. Okay,
So we have cat converter problem in this area. It's
it's it's rampant in this area. Probably on them, it's
I'm sure it's rampant where you guys are a listening to.
But here here in the ant Roads area, it's it's been pretty bad the last couple of years. I've seen
some pretty cool tricks. I can't say I can do
on all of them. I've seen people show how to
electrify them that they can arma it and electrified at night.
So if you put your hand on it, it won't kill you, but it's definitely going to make you wish you didn't put your hand on it. I've seen people
well bob wire around them. But here's the thing, if
you don't, they'll just cut it back further. I just
take a bigger section of it off, is what they're going to do. I mean, like, let's just be honest. Like, so,
you know, I've seen people put cages around I'm like, and I see the cages, but they're buil around the cat.
I'm like, well, you just cut this pipe and this pipe and it's still going to come off. I'm just
gonna get all that welding around it, you know what I mean?
Speaker 1: So true that.
Speaker 2: I don't I never liked a thief, guys, another one of my pet peeves I have. I know you guys
starting to keep track. I got a lot of them.
But I've just mess with a car. Anything that I
own that's a vehicle, it probably gets your hand chopped off.
Speaker 3: I mean, like I will say, the problem has died down.
Though it used to be a really big problem.
Speaker 2: Back in the day. It's huge again.
Speaker 3: It's coming back around, Okay, And then I would say this, at least they're not still in the whole car. At
least at least we don't got chopped shots like we used to and your car just missed. Still happening to Yeah,
but I don't feel like it's as bad as it used to be.
Speaker 2: You don't hear about it because you we live in more of a country town. If you didn't live where
we live, at you then you'd probably be like, wow, it is running ramping again. It's just probably not you're
not hearing about it. You're not You're not in no circles.
You're not in the big circles. That so if you're
maybe if you're run in that circle, then you hear about it more. I think that's what it is. It's
like when you and I talked about why do why do we hear about all this craziness with cars and cars get stolener. We hear about, you know, teenagers taking
cars for joy rising. That always happened. We just didn't.
We didn't get news as fast like we get news now.
Now news is on the mand you push a button on your phone, it's right there. I mean, I can
tell you we're in the business. Before you had to
read about a paper, and if it wasn't your paper and it didn't make big national news, you really didn't hear about it unless you got a national newspaper and then they had to have covered that story or she really didn't hear about itspapers in trouble. Now you know
exactly what's going on in other towns, and if you're on a neighborhood page or something like that, you know what's going on everywhere in your city. I mean, I
get lerts all the time that pop up. I know
everything that's going on twenty miles away from here. It
gives me alert. Oh, a car stole, And like I said,
you didn't have that back if then, if you weren't integrated, you never heard about any of that stuff. It's just
that's what happens. It's crazy how technology has sped us
up so much. We have so much at our fingertip.
It's the problem with the first topic, with the cars.
You know, we're moving things quick forward so quickly. I
don't think everything's fully developed. Things are breaking and you know,
but I think things broke before. We probably just didn't
hear about it, like as much as we hear about it now. Now with technology and everybody being connected and
to be able to hear anything, I think it's great. Like,
for instance, I needed a part for a car. I
called every single dealership here in town. Nobody had it. Oh,
I can't get it. It's not like a two week
back ordered. Well for the average person, that probably would
have been okay, just ordered. I guess I got a
wait for it. That's I'm not the average person. What
did I do? I moved one state over and started
calling dealerships one state over and I found a dealership.
I had one on the shelf, and I was like, what would it take for you to put that in the box and ship it to me. I'll pay for
it on my credit card right now. I'll venmo you
some money if you'll take the time on your lunch break to go drop it in a box and ship it to me. And I got my part. Couldn't do
that back in the day. I will say.
Speaker 3: A pet peeve of mine is when you're looking for a part and everybody has it, but they only have it.
Speaker 2: Online, right, and they don't have it, And then when you call it, it's only you know why, because they're just trying to snag that business. Everybody's gonna be the
same answer. There was shipping delayed some the right. You
know you're taking apart from someone. Yeah, it's funny how
they get away with it. It's nuts. On that note, guys,
let me take another quick commercial break. I got some
more for you. I got some real conversation for you.
Guys know how I hate that topic too, So hold tight.
I'll be right back.
Speaker 1: You're listening to Dave on Let's Talk Cars Radio. Dave
will be right back.
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you need them. But when you have a toilet problem,
drains back up, pipes freeze, your heater, air conditioning stops working, then you remember JF. Wilow and Sons. Don't forget the
phone number. Three nine nine one seven one four. That's
three nine nine one seven one four. Air Conditioning and
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serving Hampton Road since nineteen forty nine, residential and commercial.
You could always count on JF. Witlow and Sons to
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Hampton Roads. Those who know called JF. Whitlow and Sons.
Call them at three ninety nine one seven one four.
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Welcome back to Let's Talk Cars Radio. You're automotive specialist.
Now back to your host, Dave Polach.
Speaker 2: Hey, guys, all right, so you guys have listened to the show long enough, and when Nathaniel and I've talked back and forth about it, y'all know I hate wheels.
It's not that hate wheel. I love wheels on cars.
I hate the wheel conversation. I hate trying to figure
out wheels, making sure that a that's gonna be the right look that I want. I told you guys, how
I deep dive into it, how I cut pictures out and on my phone. And move them and put them
on a car, try to get the look. I do
it all. I really hate the wheel conversation.
Speaker 3: There's a lot that goes into wheels, right, A lot that goes into wheels. Smith it being offset spacers. You
know the look that you're trying to achieve if you're lowering it. You know a clearance wheelspec. All right, tire respec.
Speaker 2: So you get it. You understand. Yeah, I've been there,
and most of you guys out there probably understand too.
I got fac grey wheels.
Speaker 1: Here.
Speaker 2: Here's my issue. Okay, in the automotive world, for the
most part, you should be good at what you do.
You would agree, right, Yeah, it's no matter what you do.
I just say in general, if you do engines, you should be good at engines. You should have the answers
on engines because that's what you do. If you do transmissions,
you should know transmissions. You should have answers because that's
what you do. You're a break guy. Same thing. You
should know brakes. That's what you do. You do it
over and over again. My problem with wheels are I'm
not a wheel guy. I have a basic understanding, and
I mean basic understand I know how the wheels work, I know how to I like that looks good. I
like that wheel. I can go to a car show
look at six different cars and go, I really like that wheel. And I asked somebody and I go, hey, man,
what's the offset? What's your back's you know what? I
don't know? And I'm like, huh, okay, well, how did
you know it was gonna fit? You don't? They got lucky.
They just went with.
Speaker 3: The basic size and it fits because it's a basic standard set.
Speaker 2: I'm like, if you're trying to see hold on, though, When I see a really nice set of wheels that on a car and it fits the car, there's a lot of times I asked the person They're like, you know, I don't know, and I'm not. I'm not trying to
copy your idea. Really, I'm not like, maybe maybe I
would be if I really thought it was cool. I
don't know. Maybe if I thought it was cool, But
that's not my general purpose. I'm intrigued on the fact
of how you got the that wheel and didn't have any issues. And when I started asking questions, do you
have to tub it? Stuff like that, and people started
getting weird about it. Like, I'm like, look, man, like,
I'm just trying to figure out how you achieve that. Now.
I bring this up because did you guys know we are really trying to finish the Nova, and I have pretty much given an open book to I'm willing to cut the car up to make the wheel fit, put tubs in it, whatever we got to do. But there's
a certain look that I'm trying to achieve what I've already found the wheel. I'm ninety percent sure that's the
wheel I want to go with, but I want to make sure it has the right offset, it looks, it has a nice deep lip to it, it's in there that it has a certain look. I've gone as far
as scouring the internet and taking pictures of probably about five different cars I like the way they look, and saving those so I have reference when I have the conversation with somebody. So then I finally got to the
point where I believed I've done everything that I believe I need to do to procure some wheels for myself.
I started calling wheel companies. I'm like, look, here's the car.
We're dealing with this in nineteen sixty nine Nova. I'm
willing to back half basically the car if I had to, as much as I don't want to do that, but I'm willing to back half the car. What I want
to know is you know this or that backspacing, this, this is the look I'm trying to achieve. This, you
know what is too much? And I generally have an idea,
but I don't truly know when I mean I have an idea. You know, I'm like, Okay, maybe i'll do
nineteens up front, I'll do twenties in the back. Maybe
i'll do eighteens up front, I'll do twenties in the back.
Speaker 5: Do I go with it?
Speaker 2: Maybe just a nineteen in the back? Give me a
little more tired. Now, I don't think I really like that?
What should I do? These are the questions I keep asking,
And then I so when I call the wheel company, I'm like, here's the car. What do you think would
be the best This is what I'm trying to achieve.
What do you think be the best route to get it? Well,
I don't really know. We just sell wheels. I'm like, huh, yeah,
we just sell wheels. You tell us what you want
and we just sell wheels. Well, and you know, we
could if we don't have it, we'll make that particular wheel for you in that setting, we just have to go and then it's a custom order. Okay. Can you
kind of tell me, like what's the common of Like if I'm looking if I want a deep wheel, Hey, I'll even email you a couple of pictures of the cars that I'm trying to get that. Can you at
least tell me? Now, I wouldn't be able to tell,
but I wouldn't even know. I want to in order
to begin to start to tell you. You're you're in
the wheel business? What do you mean? Like, now I
get first of all, are you just selling it? You
don't even own a cool car? Like do you just
sell wheels? And you don't you don't own something that
has a set of cool wheels on it? Like I
find that a little weird if that was the case.
The thing is laughing at me off care but I'm being genuine like I get it. How do you not know?
How can you? I'm like the offset, how much backspacing
if I'm trying to achieve And they're like, well you just kind of you kind of guess at it. I'm like, no, no, no,
I don't want. And that's literally what I've been told me.
You just kind of guess that. I'm like, I don't
want to guess. I'm buying a custom set of wheels
from you that I had to put on a car, and if it's not the look that I in my mind and or the pictures I have, I'm gonna be mad because I own those wheels and I can't give them back. So as a wheel company, don't you think
that maybe, just maybe you should be able to answer some of those questions and know, just man a fraction of information to get us between you and I, we can figure it out and we'll get there. But no,
that's not the case.
Speaker 3: I will say, there's a way for you to get a general idea of what will fit for your liking. Obviously,
it's you know, you just take the you know, the nice little tape measure and you have done it tape measure, you know how far out you know, and then you get to kind of figure out like, you know, how much of an os that you want, you know, how far it sits back?
Speaker 2: I know, you know, or whatever.
Speaker 3: I'm just saying, like that's what you're looking for now.
Speaker 2: It is a general idea. I will say it's general,
and I don't like it. It's too general.
Speaker 3: I would say it would be a good idea as someone, and there might be it out there. I'm not sure
because I don't really deal with rims like that. But
if they if someone had a generic program where you input the car they know where you know.
Speaker 2: They have a meter, they have they have this tool you can buy. Okay, I see, I'm sure you guys
have seen that. And it's like it's made out of
plastic whatever. But it lets you pool and stuff and
you put it up under you. You attach it to
your to your hub, and then you pull the measurements out and it locks in place and it kind of shows whether we will sit different you put it in the backspace. Its almost like a gauge. You have all that.
I could probably buy one of those, right, I get it, guys, I could buy one of those. But I haven't modified
the axle yet, and I know the axle is scant FID, so it won't add that. I don't want to chop
the axle and go with a maybe this works, this is close, this is what I think should work, and everybody goes well, if that's the case, then you just modify make that to make the wheel adjustments so it fits for the look. I don't want to do all that.
I want to do it a one step process. We're
going to cut the axle here so we know this wheel fits. We know stuff like that. IBE one as
far as getting a tire, because I thought I want to order on like a three forty five, I put a three forty five on't eath it. So I kind
of take a look to see what it looks like because that's what I was told to do, and I've seen it done in shops. They have the wheel hanging
underneath the car and that's got that plastic hanger and it hangs. It kind of shows you what the dimension
with the wheel is. But it's just the tire. You're
hanging a tire. I don't do wheels every single day.
That's not what I do. So when I reach out
for assistance and I say, this is what I'm looking, and I I think I do not my due diligence of finding some references. These are the picture's reference. This
is kind of look I'm shooting for. It's not that
direct wheel, but I like, this is the wheel I'm looking at. But see this car, this car, see the
depth of the wheel. That's the look I'm looking for.
What do we need to do achieve that? I have
no clue? What do you mean you have no clue?
That's that's like going into a subway sandwich and going I need to make a roast beef. I want a
roast beef sandwich. What comes on? And I don't know,
I just make sandwiches.
Speaker 3: I will say, it's a it's a little bit vague, and I understand, But I will say from a standpoint, they should know a basic understanding of what will and won't fit, how far you can go. I can say,
like when I when I got my wheels from you know, I mean for the civic right, So they had somewhat an idea get you there right, and I, you know, choices of you know how I kind of wanted to sit fit and so but I will say, a general idea of what would fit under the car that you know, can't go too big, can go too small, And then you had a kind.
Speaker 2: Of I have called three different wheel companies now, and three different wheel companies like well, you know, you just kind of kind of generally try to figure it out.
And I said, I know I can buy the gauge.
I can't. It's what it is. But there's a name
for it. I can buy some I know I can
buy that, I said, but I'm attaching it to an unmodified axle. So and I know I got to modify
the axle because I know I got to go with a bigger tub, and I'm just trying to figure out a how big of a tub to put underneath it.
If I get away with putting a mini tub and putting a two inch add in it, which if you guys have done it, I've done it before. I know
how that works, then that's what I want to do.
Istead doing a full tub, I would just put a spacer in. The two inch spacer give me a little
bit more room. It gives me the clearance. I'm good
with that. I don't want to have somebody start cutting
up the car b order set of wheels and it not be the look I was looking for because I was off because I just tried to wing it. I'm
not a wing type of guy. I like direct answers,
and I just find it weird that wheel companies can sell you wheels and have no clue what their selling.
We just sell wheels. We have no idea. I got
that answer three different times. Was it the exact verbiage? No,
but that's what it equate to, because I didn't get any answers. But the one guy that was the exact verbage,
he was like, you know, I don't really know, man.
We just we just sell wheels. You tell us what
you want and we'll make it for you. But I
couldn't really tell you. Here's a problem like backspacing and
stuff like that. If I do a twelve inch wheel,
how much backspaces I have? Somebody went was, should but
probably do eight eight inches? Eight inches seems like a
lack toye because I'm for a back I only left myself four inches on the backside, you know what I mean?
Right then on the front for the deep It just seems way aggressive. Maybe that's the right answer, but what
if it's not? And I heard you go on those wheels.
And then somebody was like, well, if you probably run like maybe like a five inch, you're probably good at a five inch depth. I'm like, that sounds legit, but
it's not the halfway mark. You actually have more wheel
on the backside than you do on the front side because of the lip. Is that right? I don't know.
I don't do wheels. Somebody tell me if you guys know,
I would love to know where is it? And then
he goes, well, why don't you just go half and half and put it right down the middle. That way
you have half the wheel. There's probably maybe.
Speaker 3: That there's probably like sometimes a calculator that kind of because it is it is all just a you know, relative math wise, there's probably a calculator out there that does offset for you backspacing how much?
Speaker 2: And how do you let me just throw a little you know, if it's going to work for that work?
And how do you know what works with your horsepower?
Is that? Do you have too much? You're going to
tear it, just rip that wheel apart because you didn't have it right. That's another worry I have. I have
all these concerns that I think are general. Maybe they're not.
Maybe I'm just overthinking overthinking it, but I think they're general concerns that I ask and nobody knows, and they make wheels kind of scary. Guys. If you have the answer,
send me an email, send me a text tell me what the answer is. I'm trying to get there. I
want to order these wheel because I want to get this car on the road and that Nope, I gotta get out of here. Hope you guys enjoyed the show.
It is Saturday. Sunday is right around the corner, and
make sure that you unplugged the barbecue. Spend some time
with your kids, play board game, whatever it is, hw their cell phone and the cushions. Whatever you gotta do.
Spend time with it. They'll remember it, you'll remember it,
and it's worth all the effort. On that note, we're
gonna wake ge out of you guys, got any thinking it for we go have a gay weekend. We're out
of here. Talk to you soon.
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