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Recall Reality
About this episode
Recalls in the automotive world can be confusing, but understanding them is crucial for car owners. This episode dives deep into what recalls are, how they differ from lemon laws, and the importance of addressing them promptly. Host Dave Polage shares personal anecdotes and insights on the recall process, including how to check for recalls using your VIN. He also discusses the implications of recalls on vehicle safety and the responsibilities of manufacturers and dealerships. Tune in for a thorough exploration of recalls and their impact on car ownership.
Topics:
recalls explained
lemon laws vs recalls
checking for recalls
manufacturer responsibilities
dealership roles
consumer rights
vehicle safety
recall process
technology in recalls
importance of maintenance
Join us on "Recall Reality" as we go into the world of automotive recalls. From sharing stories of our own recall experiences to exploring what triggers a recall and who's responsible for getting them done, we cover it all. Buckle up for an insightful journey into the world of vehicle safety and maintenance on Let's Talk Cars Radio!
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Welcome to Let's Talk Cars Radio. You're automotive specialist. Let's Talk Cars Radio
is sponsored in part by NAPA, Carcare Centers, BDG Auto Group, by Liberty Transmissions in Virginia Beach, and by Bob Barnum and a Perfect House team.
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Dave Let's Talkcarsradio dot com. Now here's the host of Let's Talk Cars Radio,
Dave Polage. Happy Saturday, America. You're listening Let's Talk Cars Radio.
W KQA Freedom Radio. I'm your host, Big DAVP hanging out camera
Chaos and AVB. Hey, it is a great day to be hanging out
with us. So it's it's funny. All week long, I've seemed to
have run into the same conversations, the same questions. So this show is
going to be basically covering all those conversations. You all ready for the topic
today, please recalls so something we don't really talk about a whole lot.
It just doesn't it doesn't seem to play into all the things we talk about on the show. But recently it's been coming up, and I think because
I have listeners that are having some issues, so there's been sending some questions.
And now even closer, I have some people that I directly know that have been having some issues with their cars, and it kind of came around to the conversation as far as recalls. So you know, they're like,
well, isn't there a recall or something we can do. I think people
are a little confused sometimes on like what a recall is or how a recall work it works, or you know, like we talked about was it last episode a little bit about lemons? Right? Got to love them? Right?
Okay, so is it worth a squeeze? So it's uh, I
think it was two shows ago, probably too. Always call it lemon?
Is it worth a squeeze? Yeah? So, and I think people confuse
lemons and recalls and what all that is and okay, well my car said these recalls has got to be a lemon, And I'm like, uh, maybe. I mean, like, I don't know what to tell people when
they tell me that. I get kind of I listened. I spent a
lot of time listening to people people send me, like I said, a lot of different stuff or ask me. A lot of questions come through textas
comes through emails, you know, informs that I belong to where we sit and we talk about different car stuff and people will pop in it out.
And what it happens is people will pop into the form and drop messages in that may not be the regular people that are you know, talk inside those groups, right. But it's the problem with it is is we are the
guinea pig. I keep on trying to tell you guys when it comes to
cars or anything you know, or any of or anything, but just in this topic cars, we're the guinea pigs. A lot of times things get
released, uh in the car market where they think maybe I may there may be a problem with it. But the only way to find out it's to
put it out there, drive it for a little bit, and then drive it and see how it reacts and how it holds up. It's really what
it is. And when it breaks, they go, oh, I don't
I don't know what made this break. No, they were trying to see
if it was going to break in things that you guys do that we you know, the manufacturer won't test right, right, right, It's no, you can't test every little thation right, Like, so you can take a car in a lab and a test facility, right, and you can keep testing things and stuff, but you're only let's just say you're testing twenty cars, maybe twenty Take twenty cars and your test on twenty cars or if it seems to work and it's working, okay, you can release it to the masses and now you have millions of people testing it for you. I mean,
so you are the test on me on it, and I need better odds in the lottery than that. Wait a minute, And I hate the
fact that it's that that's the procedure. But to a certain degree, okay,
I understand it makes it makes sense, right, But then when you start getting so the biggest thing that I run into a lot with having some of the sponsors we have is you know, I'm in different car shops is stuff, and I have conversations with people, and in the transmission business with Liberty Transmission, you know, you hear a lot of different things come through there and people are like, man, it just seems like you know, people have fleets of trucks, right, so they'll buy like a fleet of Fords or whatever. They'll have a complete forwards and every single one of the
Ford ends up having the exact same problem. They're like, I can't believe
there isn't a recall, and it's like, well, I understand, but a lot of times it has to initiate a lot. There has to be
a lot of them before it ever becomes a recall. And by that time,
sometimes the vehicle has already you've gone past that something else is redeveloped and come out and it's new, and then you're just past that point, so you know, then people know it all starts with identifying the problem, right, So it's like it you have to know about the problem first before it ever gets to the manufacturer. And sometimes even if they do know it to
problem or like the let's say the dealership or the repair shop, they don't have to report that problem to the manufacturer. Something. Well, here's a
lot of times it doesn't slip, the record doesn't get to where it needs to. Yes, hop through the cracks. I guess here's the thing.
If you have if you ever want to know if you have a recall on your vehicle, people always like, why do I know if I have a recall. There is a way to check. You can go to the National
Traffic Safety or you guys what I'm talking about, and that's just a Highway Traffic Safety Association. I think it's one of this. I always try to
forgureut what the little abreviation stand for. But you can go there and you
can type in your ven and it'll tell you if you have a recall on your car. Then you'll know. And people go, well, hi,
I recall. It must be a element. I'm like, no, it's
not. Those aren't the same things. It's not. A recall makes your
car elment. It just means that they're seeing stuff that needs to be fixed
over and over again. I'm that particular vehicle, and as well, not
every recall. When you see on the news a recall affects this manufacturer and
this brand. It doesn't affect every single car. It only affects cars that
come from a certain plant or a certain area that they've determined that the issue.
So I'm gonna tell you, I'm gonna call CAP on that one.
I'm gonna tell you why. So why Because it doesn't expect every car.
You could have a four truck like I say Ford, I'm not trying to pick on the forward guys, but I'm just saying, so the four to ten speed just having tons of problems with it for the transmission, right, And I don't think that matters what plant that thing comes out of. It
is just that transmission. Now, hold on, guys, because I know
I'm gonna got a bunch of hate mail. Chevy's having the same problem.
They're a new transmission. There's the six L ninety tons of problems with it.
You're seeing those over in Oregon. So people go, oh, you're
just picking on Forard. Nope, my beloved GM trucks or they're having issues
as well. And then you can go, okay, well you got Ford
having problem, you have you know, Chevy having problem. Guess what,
So we're dodged. So it doesn't really matter like manufacture. Like look,
I know some do effect the time about manufacturers, like and I joke about it, and I always tell you, I don't care what you drive as if it's a hot ride. But trucks, you know, I'm loyal to
my GM trucks. But I'll be the first one to tell you they got
issues. I mean they people know it. If you drive a Ford,
you know your issues too. It's and if you drive a Dodge, well
you got Dodge on your hands. Just is what it is. But well,
I'm just trying to say some recalls do affect all of the models, but there are some recalls out there that you do have to type in your VEN number four to be able to make sure it even does a lot of times you don't even know that your car has a recall on it, like until you type in the V number. Yeah, my Chevy truck has a
recall. I need to get fixed. I took it at one time.
They didn't find anything wrong with it. But I'm telling you, I feel
it, and it's the electric braking system that is set up on it, and I feel something every once in a while on the truck, and it's exactly what the direct complaint is for that recall. And I took it in.
They're like, oh, yours seems to be fine. I'm like,
oh, no, mine's not fine. It doesn't affect it all the time,
but it's a huge concern to me because I'm like, if it does fail, I probably won't have any brakes. But like I said, I
did take it. I did my due diligence. I took it in.
They're like, oh, yours, yours is an effect, and I'm like, no, I know mine because I'll be sitting at sometimes I've set it a light and it only happens maybe once a year, and I'll feel the pedal fade away and my vehicles start rolling forward, you know what I mean, Like, why I'm sitting at a stoplight, and then I got to hit the brake and pump up the brake and it st and then it won't do it again. It literally it won't do it again for a whole another
year. So I know. Well, fortunately, you know when you do
when you do eat recalls a lot of times, it's not for the problem, it's for what caused the problem. This is, you know, a
lot some different cars, depending on what years are made. You know,
they might have changed to a different you know, situation to make that problem resolved, but it might come down later in the road. Well here's the
thing. So people don't even think about recalls like we do. People that
are car people. The only thing you guys like recall truly really kind of
I believe in this era got its like ground and it's feet up underneath it.
People understand, recall was when the whole airbag situation, right, So people never even talk about recalls until the whole air bag situation hit. Now
you do in circles, certain circles, don't be wrong, guys, I understand certain circles we talk about recalls, we do. But I mean what
really draw national attention to it was the airbag situation. That's gonna be it's
that's the biggest recall. Right, So right this second, who do you
think has the biggest recall number? Right this second in vehicles for currently it's
say twenty twenty four years. Just really start now, I mean, well
almost halfway through it. But Chicagoga So twenty twenty three biggest recalls Kia Masas
no ready for I'm picking on you, guys. I'm just saying I can
see that. I mean, they do have a lot of cars a million,
six hundred and some odd vehicles recalled in twenty twenty three for you know, for recalls. But that's that's a big What they dis discontinued what fifteen
models? Well yeah, well here's a lot of manufacturer doing that. A
lot of manufacturers are Dallas. All their all their models, and you know,
because they're only selling a little bit of these and a little bit of those, and I mean a little bit, I mean more than a little bit. But when you in comparison to other vehicles, so like, let's
just make it simple. Let's get rid of these vehicles and just focus on
maybe eight different models instead of twenty three, especially if you're not dominating that market either. Right, Well, look at they try to take. Look
at the numbers the dark Remember we're talking about this. We talked about the
showgo. It didn't take. I mean like they came. I think it
was only here for what a couple of years. In boom, they were
like, okay, this model is not taking. Let's get rid of it.
Let's just look at the numbers. You know, they sold twenty million
cars. The only five million came back. That's twenty five numbers. Numbers.
Those are green odds. It's why fix it. It's not broken.
There's so much information on recalls that people don't know, right because they're just not dealing with it. You take your car, like, okay, I
know you guys have heard this before. You've taken your car into the dealer
for service wherever they're like, Hey, there looks like there could be a couple of recalls in your car. We're gonna take a look at why it's
here. You don't think anything of that conversation. A lot of people don't
like, oh okay, and they just go on. And I know that
because I worked at a dealership and I remember that being the case. They're
not really curious what the recalls for. It's like, Oh, they're gonna
take care of it, okay, whatever, and they just roll on with it. It's just what they do. So you recall, there's so many
different layers to recall, just like when we talked about the lemon. There's
so many different layers to lemon, and the two don't cross. Even though
people think that those two mean the same thing. They're like, well,
if it's a recall, it must be a lemon. And like I have
this conversation all the time with people where people truly believe that those those two are combined to each other. I'm like, they're not. A recall is
something that's been brought to the attention that and they have by the way, uh, the National Traffic Safety Associates blah blah blah blah, Uh, they can't force somebody to fix it, you know what I mean, It's just it's been reported to them. They're recording it, and then a manufacturer voluntarily
goes in and starts to fix those problems. So everybody thinks like, oh,
we if they get involved, they're forced to fix it. No,
that's no way. If it's a recall, they are forced though. It
has to be. It has to be if it's a recall. But just
like we talked about the limit just in the Limon show, how it was, you know, the dealership reaches out to the manufacturer and then they figure it out. And the dealership is just a third part. I mean the
NHTSA name that company. They are a middle memes. All they do is
take the report and then the manufacturer works with them to be able to say, hey we're going to resolve it or hey this isn't I did a little more in the middle man. I think they are the man that they does
set the bar. So we talked about it and a couple episodes back where
a lot of the ratings on cars are going to change because of having all the knobs inside of it like that, and the National Traffic National Highway Traffic Safety Association got that time back. They do a report on it and they
tell you what cars are safe and not stuff like that, so you may have a different rating. They don't set the presidents, They just start the
conversation. Hey, hold still, guys, I gotta take quick horse of
break. Wink them back. There's a lot more I want to dive into
it. So you guys understand recalls just a little bit better. So hold
time, It'll be right back. You're listening to Dave to on Let's Talk
Cars Radio. Dave will be right back. Nobody remembers the name JF.
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Welcome back to Let's Talk Cars Radio. You're automotive specialist. Now back
to your host Dave Polach. Hey, guys, welcome back. So if
you didn't catch the first segment, we were talking about recalls and what a recall really is because and I know I'll stop. I know there's a lot
of people listening to show that know exactly what a recall is, but like a lot of recall Yeah, but there's a lot of people that don't know the ins and outs. Okay, So one of the questions I got asked
was that was sent to me, was it does recalls expire? And that's
it's kind of a two part question. The answer is, no, it
doesn't really expire, but there is some limitations on certain things by years, right. I think the recent thing that I read there was like a ten
year window on certain things, and so I know then Cameron read something that was fourteen year window from day to purchase. So there's there's a couple of
different things. Day of recall date date well, day of date, date
of recall years from the date of the recall. Just just to give you
guys a little bit. So it more than if the vehicle cannot be more
than fifteen years old on the date of the defect or the non compliance is determined under the law, the age of the vehicle is calculated from the date of sale to the first pernisse. With that being said, the man actual
it does reserve the right to still fix it. And you know, even
if it's older, they still can reserve the right to fix it if they choose to. Which what a lot of airbag stuff ran into or do you
hear what that also said in that sentence to the first purchaser. Okay,
it means that that's the sale date. Now, yes, second owner,
third owner, there's still well, the purchase date starts when the first person bought the car, not when you bought the car. So everybody goes,
well, what I gott to recall? What am I supposed to do?
I'm like, well, obviously, you know, I say, obviously, And then I realized that sometimes it's not obvious. Is you call the dealer
and find out, you know, about getting the car in and get it scheduled to get it fixed, And people go, well, I wasn't the original owner, and I'm like, it doesn't matter. It doesn't doesn't matter
at all. Now. One of the things we used to run into all
the time in the repair world was is a car would come in and it would have a problem. Somebody bring the car into the repair shop and they're
like, hey, I got this problem. We look at it, go
yeah, it's definitely that's a problems. Right. But there's no, there
was no way at that point in time for us to know if there was an active So we fix it. And then I had the customer come back
and go, well, you fix my car under recall and I could have got it fixed for free, and I'm like, well now you need to go with the deal, and they're like, well, don't you know, I don't know. We manufacturers, you know, they have a lot of
different recalls going on, and repair shops don't know all of them. Now
there's software nowadays, okay that you can go and it'll say, you know, for us in the automotive world and stuff like that that you know are in tune to all this stuff. I know that there is. You have
software that's connected to your POS. What's just point of sale system that will
tell you the car once you put the car and they'll tell if there's any active recalls and you can click on it. Nice. Now here's the thing.
You have to click on that button. No, yeah, nuber one.
You got to click on that button number two. It is not the
end all of be all. Sometimes it's not in there. Sometimes that you'll
hit it and that there is a recall on it and it's not in that data, you know what I mean. So people go, well, you
missed one. Well, first of all, it's not for me to miss
Okay, it's I'm trying to do everything. I can't help it. And
if I see one and say, hey, you might want to take your car to the dealership and it has some recall on this, or if they brought in me for that direct problem you want to look at and go, hey, there's no reason to pay me to fix it. You can take
it to the dealer because it's on a recall. But like I said,
not all of them are always there. Sometimes sometimes there's just not loaded.
Even if you even go to UH, I want to say, Carfax has it listed in car facts. We can tell you that they beware because not
every single ones let list on their platform. Sometimes they're manually they're manually entered
in. So the way that the manufacturers sent out these recalls, it's a
it's just the same letter that you guys received. It's called a bullet ten,
and they send a bullet ten to the repair shops or mostly it's not even these family owned repair shops are getting the bulleten. Well, it's the
dealerships. Repair shops are using a software they are using. The software does
not have everything on it, but the dealerships have to put that information in well. Manifacts have to put that in. Like I said, your your
NHTSA A got it they have if you put your like I said, if you put your VE number in, uh, it usually will list anyone this athlete that's active for your particular car, for your particular and you're right about that. However, that's why we always say please go check the manufacturer site
because nht s A or whatever it is. I made that up, but
dot gov. But what they do is they're searching on your car model.
They don't when you type in your VEN number, they're not. They are
searching your VEN, but the VEN only brings back your car model, and that's what they're pointed up under. Sometimes you can go find a recall on
that site and go type your VEN number into the manufacturer site and it will say there's no active recalls because all they're doing is scanning the list and seeing is this affecting this car's make and model. If it is, it comes
up as a recall, doesn't mean that it's always affecting your work cars life.
Absolutely well, people get scared anyway. I mean, obviously people get
scared car. Your car is the second biggest purchase really you'll make in life
for most people, house and car. So with that being the case,
people are like, you know, I've said a thousand If you take my car away from me right and tell me I can't have it, it interrupts everything in your life. I mean, just take away. That's reason why
repairs in cars having to sit to be repaired and go to repair shop.
Stuff disrupts everything because little Johnny and little Sally they got to get to soccer practice, and they got to get to dance recital, and mom and dad got to take them there. And when if you don't have their car,
well, guess what, it's really hard to do that. And then you
get the whole Well, now I need a rental or whatever. And the
rental conversation has always bugged me forever. I believe that a car has a
problem and it's a big, huge problem through the dealership, that they should provide the rental. I mean, it's just what it is. Now.
Everybody goes, well, that should be an all car repair, and I go, no, that's not an all car repair because you have problems getting parts stuff like that. I just don't think that applied. But if it's
manufacturer related and you got to take your car and you've paid all that money, I think once again I told you guys, I think there should be a fund that all the manufacturers and the dealers and stuff have to pay into to cover all these things that or I would say unforeseen, but they're foresee, we know they're going to happen, right, There should be a pool that they can pull from, that hospitality fund something something that covers you because a time and time again, so especially they should be working together, right like these you know those car dealerships and you know, but they don't man, they don't know there. Like I said, I told you guys before,
a dealership is just a second party facility that is selling the car.
They are not responsible really for anything. Truly, they choose to for customer
satisfaction. I guess, well, even the rental car is you're not responsible
for anything. You would hope that like rental companies would you know, work
with dealerships or I remember when rental rental dealers rental dealership and the dealers so it's compediing and a lot of people. Now there's still some, but a
lot of dealerships got away from that, but they used to be very few.
But the problem with it is is I think, once again, there should be a fund where if I bought a car from you and it ends up having problems, rather it is a recall, you want to call it, a lemon, whatever you want to call it, that there's a fund that covers. So there's no question of how am I going to get around?
As soon as I gotta drop my car off, we know it's gonna be there for long, lengthy repairs. That is not on me and it's
on you. Instantly, I go on a rental car and it's paid for
this, no question ask. I think it's funny sometimes, you know,
because I was just reading a contract for a recently purchased vehicle. In that
contract it states something about the rental. No no, it states that if
you bring the car and have it repaired, they don't have to provide you a rental for the first repair, but if you bring it back for the second repair, that they they give you a rental. But I always find
it funny when it's the customer that gets the bad end of the stick.
That is one of the biggest things that drives me nuts, right as a consumer and being on both sides, but like I said, for being the buying side and being on the repair side of things, you know, in life, I always get irritated by the fact that the customer always gets the shaft right and I and I truly mean that because even when I was, you know, in the business, and I was on the repair side of things and we were doing all that kind of stuff. You know, customer
satisfaction is a huge thing. And there's a lot of dealerships that have a
rating for every customer that they deal with. There is a checkout procedure,
and that checkout procedure is your customer satisfaction important. So and people are in
the dealerships just trying to keep those scores up. Absolutely any dealership person listening,
you know what it is CSR man. So there's people trying to keep
those scores, and there's bonuses paid on those scores and all that kind of stuff. So they're trying to keep them up. But there's nothing in place
that helps you keep that up, you know what I mean. Like,
like I said, if you have a fund that they could be pulled from for like I said, any unforeseen, Like I told you, I know people that have taken their car to the dealership for repairs that is one covered by the dealership. Three months later, their car is still sitting there.
I mean, it's just still sitting there. What do you do? You
might as well just go buy another car. I mean at that point,
when your car has been sitting for three months waiting for repairs, I mean, especially the rental coverage, and I know people like it and you're on the hook for that. By the way, I understand the frustration from the
p frustration from non frustrated. By the way, I'm out of that business
now, I don't, but I understand the frustration. But don't take it
out on the dealership. You know, the dealership doesn't want to help you
anymore, right, you know, like the dealership doesn't want to disagree with you, because in frustration, disagree with you on this thing. When I
buy a car and I go down to Joe Blow's dealership and I buy a car, okay, well guess what, Joe, You're responsible for that car as far as i'm because I bought it from you. I don't put me
in the car. That's right. I don't care you. You have all
these names on your building, somewhat touting the manufacturer that you the brand that you've hooked up with. Okay, now that there's a problem, you want
to step back and go not my problem, right, don't you got your check? Right? Oh, you had to get with the manufacturer on that.
I'm just an independent guy in between. No, sir, you make
all your money off of selling me that car. You you are culpable to
what has happened with that car. You don't just get to stand back and
go Sorry, guy, I don't know what to tell you. That drives
me, That absolutely drives me nothing. They don't understand care of it.
But they don't as the customer. You're right, they don't. But as
the customer, don't yell at them. I mean, okay, you're yelling
is only going to get so I will tell you, guys, really calm and collective. I really am. Everything I do is calm. It's collective.
I start off really really, really easy and stuff, right, But when I get to the point that I'm not getting anywhere, and I'm like, I feel like I'm just going around and wheel mever stage right and stuff.
Yeah, I am frustrated, and I'm and I'm rightly frustrated at the fact of what's going on, especially when you are taking the hands off approach where you're just like em I told you, guys, you know, I had a couple I had a couple of issues with my truck early on, and every time I went in there, it seemed like I was the bad guy. I'm like, wait a minute, you sold me the truck and
the truck has a problem. Why is this my shop? Perfect example,
I give you guys another one. We bought the camera, right, yeah,
all right. I think I had the camera for three weeks and the
check engine light came on. Now, I'm a car guy, so of
course I'm not running to the dealership like most people do. Like everybody else
just has to run to a repair shop, the car dealership, something like that. I'm putting in my computer on right. I just grabbed my computer.
I grabbed a scanner, and I scanned it and I saw what the problem was and it was a braking issue. And the electronic breaks. Okay
again on another car, electronic break, right, And I'm like, okay, So I went ahead. I cleared the code out. I played around
with what I thought it was and the code. It never came back for
like I don't know, six months. And at six months, check Enginelight
came back on. I scanned it and it was electronic. So I took
it into the dealership and I'm like, hey, I'm having this and I, by the way, I didn't just run to the dealership. It just
so happened that I needed to go ahead and get some service done in the car too, because it was that point time to had some service done.
So I brought it in. I'm like, why it's here, I'm getting
a check engine like every one once in a while for the electronic break system.
Did they hit you with the I always love this. Well, you
only schedule the appointment for an oil change entire rotation. We can't take a
look at that, right, So say, well I got hit away and I'm like, look, man, I know as well as you do that.
It takes two seconds to papa computer on this right now, pop a computer on it and see what's going on. Well, you know you're just
here your schedule for service. Now, if you want to leave it with
us for a couple of days, we might be able to get around to it. I'm like a couple of days for you to hook a scanner to
it and check it out and just confirm what I already know that obviously there's something going wrong with it. There's obviously an issue. So I leave it
with you for a couple of days. And I think people more would be
more receptive to that. If dealerships, all we want to hear is that
it has to stay for a couple more days. And the reason why we
don't care that it has to stay there for a couple more days, but tell us the reason why it needs to stay there for a couple more understands.
So you know the reason why, the reason why they don't want to deal with it. Well, let's tell you they got tons of work I
got. I got tons of work a lot of people from you, I
understand. But if you already have pulled my car, if you're already full
of my car in the garage for other services, I know it takes two seconds to hook that scanner up and run it while you're doing the others, while you're waiting for the oil to change out of my car and drip out of my car, you could hook the scanner with the new days and stuff where they're like, watch your car be worked one and then they pull the car. But we're really busy, and you look around. There's cricket,
crickets. Right, there's a dealership I go to where the guy twice now
is like, you know, we're really busy. We got a lot of
cars, and here a technician, true try and do the best that we can. I'm like, okay, not a problem. And then why I'm
waiting for my car to get serviced. There is a snack bar, which,
by the way, I think it's great that you guys have a snack bar there, right, I think it's terrific. But there's two sides of
the snack bar. There's the customer side and the backside. It's where the
technicians can come and get snacks too, and there is like a NonStop flow of technicians coming to get breakfast sandwiches. But you're so busy you can't hook
my car up to a scanner. Is just to confirm what I already know
that there's something wrong. I'm just saying it's a little shade ball. Hey
guys, hold time, I'm looking at the clock. I know I gotta
take quick PURSI of break. I got some more for you guys. We're
gonna jump a little bit more into this free call you guys so tight.
I'll be right back. You're listening to Dave Palatch on Let's Talk Cars Radio.
Dave. We'll be right back. Hey, Dave, What? Hey,
Dave what? I've got a secret? What are you twelve? No,
I'm just excited to announce ce Liberty Transmission is headed to the future him by a Dolorean. Did you no? But we did get a brand new
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BDGHRVA dot com. Talk to you soon. Hey, guys, day from
Let's Talk Cars Radio. So for the last two years, if you listen
to the show, you've heard me talk about my dream house. It has
been a great experience buying land, building my house, even selling my old house. One thing I didn't tell you about was the real estate agent that
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ninety nine one seven one four that's three nine nine, one seven one four JF. Witlow and Sons Incorporated. Welcome back to Let's Talk Cars Radio.
You're automotive specialist. Now back to your host, Dave Pilach. Hey,
guys, welcome back. So here's another question that I got when it comes
right, Like I said, everybody sent me stuff and I finally got enough.
People ask me that's the reason why we decide to do this show about it. They're like, if I get so many recalls, can I return
my car? And can I get a refund? And you would think,
okay, so but no, no, no, here's the funny thing about it, right, So in like the real world, I say, the real world, when you have a problem with something like let's just say you purchase something and you're like, I'm not happy with it, most time you just take it back, right and you get your money back. Okay,
it doesn't apply to cars. And I don't know why. It's still a
consumer thing. You're buying it, right, I mean, it's still it's
a consumption. You're gonna buy it with your hard earned money. I think
maybe the difference is is when you buy something from a store, most of the time you've already purchased it, right, like all the money is right to full, that the car is being financed, that you know and your bag of payments on it. That it doesn't apply to a car. I
think it should. If I buy something and I'm not happy with it and
I keep on having problems, I should be able to return it and get my money back. It works that way with anything else. Why doesn't it
work that way with cars? Somebody explain it to me, because to me,
people will try to turn their cars in. So maybe that's why there's
like the limit law. Course I get it. There is buy remorse.
I really think there's a real thing buy a remorse when it comes to well, I believe it. I mean, you put down so much money and
then you're like, you don't really enjoy as much you thought you probably would.
I can tell you that when I worked for the dealership, right there was people constantly it happened. People would buy a car, they'd have it
like two or three days, and they'd be like they start second guests, and their decision not because they didn't like the product, because the reality said and then there was buyo remorse. So I can understand it. But there's
a lot of dealerships that went ahead in like I'm gonna say, like two thousand era really is when I start come around, they would just let you bring it back. Well, you guys are don't you when you can bring
it by days for everybody. I don't think it's thirty days. I think
it depends on the dealer. Right. Well, so I'll tell you a
perfect story, right, this has nothing to do with recalls, but this is a good story. When I was in my twenties, well, I
just wanted to say, remember, recalls are fixes, it's not deal bringing, right, That's right, that's right technically what it is. That's the
reason why you can't bring back when this When I was in my twenties, a buddy of mine bought a pickup truck. And I don't know if I've
ever told this story or not, but he uh he he had a pickup truck, and then we I had just bought a brand new car too, So him and I went to the same dealership. I bought a brand new
car, he bought a brand new truck. And that's when the s ten
extreme, if you guys remember that was like really popular. That's what he
went to go by. Did they do the commercial S ten extreme? I
actually think it was extreme because I remember the Ford had an Extreme. No,
no, it was called the Extreme. It was it was S ten
extreme and a lot of people wanted to had ground effects on him and stuff like that. They're cool. Look now, his credit score didn't scream extreme
at that time because we were young. So, uh, he got more
the budget version, but the payment he got the budget version S ten because because uh, the way his banking account worked was so. So we decide
that we're going to drive to Chicago, and we took his truck. We
drove all the way to Chicago. Well, we got bout Ohio. Okay,
I felt that Great knee High. I liked Great knee High. He
liked Great knee High. So we're drinking gat kne High. Well, first
of all, greatne High got spilt in the brand new truck on the carpet, so that was that was It was great carpet so you can see, you can see it, And I was like, I wasn't really worried about it because I was like, it'll come out. It's just the time.
Uh yeah, but it was still like, so you know, you're in a road tripe spilled something. It was time, that's right, weather protective.
It was that's a brand new truck. And I'm like, huh.
I was like, don't worry about it, and when we get back in the trip, we'll just clean truck up. It'll come out. It's so
it's gonna come out. It's not like it's gonna stayin or anything. Right,
you kind of wiped it up, you know with that's not the deal breaker yet, Yeah, that's not the deal breaker. So we go all
the way to Chicago. I think we were in Chicago for a week and
we stayed. We stayed there. I was Dayton Dawn, my wife at
the time, so I was dating her. That's how the long ago that
was we were and we weren't even I don't even think we were even our twenties yet, actually take that back. So we were pro I was I
was maybe twenty, getting ready to turn twenty one. So uh, we
go ahead and we're there and we come back. Now, keep mind,
cell phones weren't big, right, They used to run a big thing back then. People some people had them, a lot of people didn't. Well,
we blackberries were popping off, right, so had he had a cell phone, but we like he didn't. It wasn't on. It was always
not It was always from mercy, you turn it on. He used it,
he turned it off. He didn't leave it on like we do now
with our cell phones because every minute what I don't know what made him turn his cell phone on, but he turned his cell phone on and there's like seventeen messages right on his cell phone, which is just that's not like it is nowadays. That wasn't common. So you need them, right, someone
really needs it is the dealership. Okay. And we bought the truck on
a Friday, I think it was on a Friday. We bought it and
we left like Saturday to go to Chicago, if you know what I mean, like Saturday morning. Literally bought it, took it. The financing didn't
go through, so he used to They used to do that all the time on the weekends. That was popular, guys. If you don't remember what
you guys do, right, They're just like it's gonna go through, not a big deal, and they just let you take the vehicle. It didn't
go through, and they wanted the truck back. Okay, hold on,
it gets worse, so they wanted the truck back. And this just tells
you how things this lines up with dealers and how dealers work. Just they
all understand. And so he calls and like, hey, you know we
we've been trying to get a hold of you. We need our truck back
financing then go through. We're gonna need that truck back. Whoa, whoa
your truck? Hold on? Hold on, hold on yeah, yea absolutely,
So in there he was like, all right, well, I don't understand what happened. They're like, well, I don't know that they didn't
go through. You need to bring the truck back. And it's the salesman
and he's like all right. He's like, well, I guess i'll make
it up there tomorrow when I bring the truck back and stuff like that.
And the guy's like, all right, well, how many miles did you put on it? He's like, I don't know. I think the truck
has like three thousand. It's ready for us next oil change that I do
know it's getting us. Like what right? The guy lost his mind.
He's like what do you mean? He's like, uh, well, like
I went on a road trip with it. I mean, you know,
I've been gone car. If on a road trip with it, it's definitely
due for his next oil change. And the guy was losing his mind,
like just I could hear the guy through the phone. It was losing his
mind. So it gets it gets worse, gets worse. So we take
we take the truck back, and we go back to the dealership. Now
I got my brand new car, so I fall or no, it's still so you haven't had time to clean yet, you know, I mean, so we we you know, obviously we're irritated. So it's not like we're
like trying to rush and clean the truck up or anything like that, you know, I mean, right, they don't get back. You're like,
you're gonna get back when you get it back, and we get back.
We get back and they're like, okay, well you know, we take the truck back. So that he's like, okay, where's my car?
He had a car he traded in. They hadn't even thought of that yet.
Reason why hadn't even thought about that yet? They sold his Mustang.
Somebody had it right, so now you had to start the whole process.
They had to get over again. Basically, we end up leaving with the
truck we're well, we'll see you when you get Like what are you talking about? Like this isn't They want us to leave the truck and just wait
for them to try to get his car back. And then they were like
trying to flip him into something. I was like, well, we'll just
get you into a used car. Soaken, I didn't come here for a
used car. I came here for a truck. They're trying to do everything
because they knew they sold his Mustang. I don't know what they did,
but they ended up getting his Musting back, but the busting had been sold.
They had cleaned it up, put on their used lot and already sold.
Like said, we've been gone for a while. I want to say
it was either a week or two weeks. So we were gone. So
we were and we went like Chicago, and we went through in the end, and we don't like we were everywhere, you know, within this truck, and we put some piles on this truck. But they were like they
it hadn't even done, almost like they completely forgot that there was a trade in, you know what I mean. He's like, all right, so
where's my car? And he got his mustle car. They got they got
his Mustang back, and then that much been a hassle. I don't know
how they did it, but they ended up getting his Could you imagine like you already had to make a call and tell somebody that, like you didn't get find one person right now you've got to make another call and going, hey, by the way, that car we sold you was for sale, Yeah, we're gonna need it back. And then it was the just fight
hold on. So then it was like we started getting kind of nit thinking
about it, likeall, how a y'all going to justify the miles these people put on his right And that's a good question too, Like you know, they didn't go on absolutely like so there was just either end up going on.
Needs to say his credit. Uh. He finally did get a new
vehicle, but it wasn't an Este. He ended up with the Ombre.
If you guys remember the Ombre. The Ombre was Izuzu's version of the Chevy
S ten. They looked almost exactly alike, but it was the cheaper version
and that's what he ended up with and he had that for a while.
But he went from an estate into an ombre because that was the only way you get financed. But like if you look at the Ombre. If you
guys, remember if you put the Ombre in the Chevy S ten base models side by side, they are the same truck. Amount of weeks he went
from being up to being down he went up down. He never had a
streaming went there looking he had so to show you. Like, when you're
dealing with dealerships, you're just dealing with a company, you know what I mean. And that's what I'm trying to make. The parallel to this is
you're just doing the company. They are just a It's like buying someone on
the web, right right, They're just they are a middleman, and any point in time they can wash their hands of you, even when it comes on recall stuff and stuff like that, they can go, hey, this isn't really my problem now. But here the thing that irritates me is you're
wearing the brand name. I understand you're a second facilitator, but if you're
holding the brand name, that's why I said, like, there should be more laws and rules and all that kind of stuff kind of put in place that protects us as the buyer. You do call yourself blasi blasi of this
of this the perfection name is on there. But like I said, there's
nothing really that protects you as a buyer. And that's the reason why I
always I don't if you guys don't know, I don't enjoy purchasing cars.
I've told you guys this story many times in the show over the ten years of the other show. That's the reason why I usually buy a car or
the phone. I'm like, send me the buyer's order, this is what
I'm looking for, this is all the stuff I want, and then I'll decide in the comfort of my own home or back then it was in my office. I was like, if I'm gonna buy it or not, I
don't want to be in that pressure cooker situation trying to buy a car.
I will say my experience was a lot better youre was, but you went with me, who is very prepared and extremely I'm not patting myself on the back, but extremely knowledge. But when it comes to buy a car,
I know all the I've sold it outs, I sold him, I fixed them. I kind of know the ins and outs. We were in and
out very quickly with Nathaniel's car, But because I've served them, navigated purchasing cars. You guys, remember I used to buy fleet vehicles all the time,
and I buy him mass bulk. So with having some of that inside
knowledge, it's easier to buy a car of I'm not doing this just this is the price, this is what I'm looking to pay for the car.
Nathania and I already kind of knew what we wanted to pay for his car.
We went there, we had an idea, and then I also knew that was going to implement some family friends discounts that I know applied for his car and we did that, so I already knew where the car should fall out money wise. That's the reason why his was a really good purchase.
Nathaniel's car is actually worth more than what he paid for it. At the
end of the day, he's already had equity in his car. So just
keep that in mind when you guys are doing with dealerships. I got to
take another quick commercial break. When we come back, we're going to finish
up this recall episode. I'll be right back. You're listening to Dave Tolach
on Let's Talk Cars Radio. Dave will be right back. An ounce of
prevention is worth a pound of care well, here's a pound of prevention from your NAPA Autocare Center. We'll customize a preventive maintenance package for your vehicle that
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four one thousand and three. Nobody remembers the name JF. Witlow and Sons
Incorporated until you need them. But when you have a toilet problem, drains
back up, pipes freeze, your heat, or air conditioning stops working, then you remember JF. Whitlow and Sons. Don't forget the phone number.
Three nine nine one seven one four. That's three nine nine one seven one
four. Air Conditioning and heating and all plumbing. JF. Whitlow and Sons
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could all waste count on JF. Witlow and Sons to get to you fast
and get the job done right the first time. Located in Portsmouth and serving
all of Hampton Roads. Those who know called JF. Whitlow and Sons.
Call them at three nine nine one seven one four. That's three nine nine
one seven one four. JF. Witlow and Sons Incorporated. Hey, Michelle,
thanks for coming in. No problem. What is that? Oh?
Curtis dropped that off earlier this week. He calls it the excitement button.
Every time you see liberty, I'm supposed to push this button. Liberty,
Yeah, Liberty, ooh yeah, Liberty. Liberty Transmissions for the Working Men.
I don't know about this, Dave. You gotta admit it's got a
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two three three thirty one thirty one. Better yet, visit them today.
Fifty one sixty Singleton Way in Virginia Beach two three three three one three one.
Liberty Transmission. Welcome back to Let's Talk Cars Radio. You're automotive specialist.
Now back to your host, Dave Polach, Hey, guys, welcome back. All right, So, finishing off the recall episode, I told
you guys, a lot of different stuff I want to talking about. So
everybody asked me that, what do you think is promoting like a lot of recalls, but there's memory calls for years. I mean, like you just
I think maybe we hear about a little bit more as it becomes more public.
Things have changed, right, So One of the biggest things have changed is technology, not only in cars, but in the way that we receive in track information right right the response time. So a lot of times I
think there was a lot of stuff that happened, let's say thirty years ago, right, but we didn't have the technology for everybody know about. So
if something was happening, like there was a big movement or something going on, you know on this side of the country, you didn't hear about it as quickly as you do now, right right as the technology to you to recall. Now it's like as soon as there's a problem, like with recalls
and stuff like that, because of the technology and phones and all that kind of stuff, you know, you hear about that stuff instantly. And everybody's
in ten and it gets annoying because they mail you and mail you all kinds of stuff that's going on, and everybody goes, well, you know, I just feel like your cars aren't made the way they used to be.
Well they or not, they're not made the way they used to be.
The advances in cars in the last ten years have been astronomically just crazy.
I mean, in the more features, the more stuff we put in cars, You guys know I've harped on this over and over again. The more
things are gonna fail, they start, but we have to keep on trying to move forward if we If you don't, if you don't progress, then you always exactly where you are. Right. So they're gonna keep on using
us as guinea pigs. We're gonna keep on developing new technology. There's some
great technology out there. We're gonna keep paying their guinea pig cars. But
here's the thing. I will fall back on exactly what I said. I
think we need to change some of the laws the way that it works on cars. Just remember, if you have a recall, you can take your
car in any single time time and go address that recall. That's what it's
there for. You take your car dealers. So, hey, my car
has some recalls on it. What were we gonna do about it? Should
you be paying for it? Absolutely not. You shouldn't be paying. You
should always take it in even if there isn't a recall, right, because a lot of times those things aren't discovered until multiple people start playing it out there. You guys heard me talk about this over and over again. Most
people do not like taking their car don't take your car in for anything.
I'm sorry. There's some of you guys out there I know that are very
good with maintenance, but the majority of people who drive cars do not take their car in for regular maintenance. They just don't. Their car goes in
for maintenance when something else is broken, or it doesn't move. It doesn't
move, it stop moving. Something broke, something sounds funny. That's when
the car sees the repair shop, not before. And that's just that's just
the way it is. I don't I can't tell you why. Like I
said, it's the second biggest thing you spend money on, but nobody thinks about taking their car in for just general maintenance. I do because I'm a
car guy. Okay, my kids do because they grew up aren a car
guy. Now Cameron Cameron is, hey, hey, hold on, Cameron
is He's big at maintenance, but only when he hears something. And as
soon as he hears something, then the car gets everything he thinks it should have got in the last two years, right. And he's like, I
have a check engine light right now, and now I'm hearing a noise and I'll probably go get the noise checked, but I'll probably also do a bunch of other things that I think that should be done to the car's prevented.
You are halfway typical America, right half halfway, because most people will drive it until it just stops moving, so they do they hear it noise, or they just go in and fix just the noise, and they don't take care of all the other maintenance why it's there. You know, I understand
when you guys take your car to repair shop and you feel like the repair shop is what they call laundry listing. It's like, well, I brought
my car in for this, and the guy tells me twenty other things as it needs. There is a really good chance that I've always needed that thirty
Yeah, man, the thirty two point inspection is a great idea, guys, Rather you guys think it is or not, if they're truly doing it correctly, they're looking over everything in your car. I always say, I
like the fact that we have state inspection in this state, and a lot of people don't like it, but I like it because it makes me feel if you've ever been to a place that doesn't have state inspection and look at what's driving next to you on the freeway at sixty miles an hour. It
is scary, downright scary. Is scary in this state and we have state
inspection. Sometimes I am driving sixty miles an hour on the freeway and something
will go to go blast by me. Now I'm already going sixty and I'll
look over and I'm like, holy cow, what's holding that car together?
You know what I mean? Like, And that's that's in the state that
has a state inspection. I have lived in states that do not have state
inspection. And I'm going sixty miles an hour. I'm just saying, and
the car goes by me and there's I just want I see the I see ratchet straps holding things. I mean, like you can tell there's like twisty
wire holding things together. Made a whole show about stan inspections, but even
over the last few years, they're not checking state inspections anymore. I mean,
so it was it was you're talking because it was lax because of COVID.
There was a lot of rules that got changed because people and not secular pair ticket that stuff. That stuff is starting to kind of go away,
and we're back on the state inspection thing again, and state spection is important as far as I'm concerned, because it just do you really want somebody driving next to you in a car that is in really bad shape? Like we
I know, you guys don't see what we see like you know, because we're car guys. We work on cars, you know. I mean it's
out in the garage and stuff. You pick up a friend's car, a
friend calls you, I got a noise. Bring it over. I'll put
on the rack and I'll take a look at it. So you put it
up on the rack and you grab a hold of the wheel and the real wheels getting ready to fall off. Do you know many cars are out like
that driving around right next to you Because I'm on the freeway. It's not
normal. Imagine that you this happens a lot. You're driving on the freeway
and that fails, and then that car comes over in your lane with you, you and your family, and heaven forbid, something happens. These are
real events that happened. That's reason why well when you put checking out your
car stuff like that. And maybe that's the reason why you know, I'm
so hot on the recall thing, because like if you know there's a recall and there's a problem with your car, you should be taken in Because some of the stuff, I mean, some of the stuff is very simple stuff, you guys. Some it's just a software update or something. The big
stuff that can hurt somebody. It's important to take a look at. I
mean, it really is. And people will just people just draw this's is
just what we do. I don't know why it is okay with the software
up I am going to say with the software updates. I do wish that
we could do the software updates ourselves, you know, like plug up a computer, new car, my car. They do. They do a computer
update, but they don't do like actual programming over it's over a network update.
Well yeah, because it's programming, but it's not programming and technology like.
But that's the problem. Technology is changing in cars. I mean,
we are advancing so much stuff in cars, so more stuff's gonna break and they're gonna not get it right and they're gonna have to fix it. My
biggest concern with it is truly is that they do fix it and there's some type of change where they're held more responsible. I know, I keep on
harping on it. I just think that's the key to it. If you
hold people more responsible for what's going on. For the people who sold you
the car. You didn't just sell me the car. Your name is on
the building, along with the name of the manufacturer that you're promoting. You're
responsible. And if it doesn't work and I can't have my car, you
should be able to make me whole. Insurance makes you hole for the other
they're supposed to. But that's just say insurance is supposed to make you whole.
But underneath the same theory of insurance, you should be able to be made whole. No different than if you go to the court of all and
something happens and you sue, and then it's all based on making a person whole. Again, that's how we should move forward with some of the car
repairs in that recall kind of thing, or you know, like I said, a lot of people that say, you know, I think I got a lemon, and I'm like, okay, it's not a lement. It's
a recall. Big difference between the two. But I always say, you
got to remember, Okay, you can't return the car, so therefore it has to get fixed right now. I think that, like I said,
I think maybe we should change that maybe a certain circumstances should be able to be able to return the car. Okay, re recalls don't expire, so
you can always go in and get that get that fixed. Now, there
is some fine lines in there before you know, as far as money goes concerned. Uh, you got to remember that recalls aren't just to the original
buyer. Like as we explained to you, you can go ahead and be
the third buyer, the fourth buyer. If it's a recall, it's a
recall, It don't matter. It needs to be taken care of, So
don't be scared to take it in. But at the end of the day,
you all need to be taking your cars and having people take a look at them. I mean for the kind of money that you spent on.
Also, if you're buying a used car, check the then for recalls because most stealership carey don't have another stealership they're supposed to. But I just bought
this car. How does it recall because the dealership did or the recall the
recall came out after the dealership. That happens a lot like in the like
used car dealerships, not like the actual dealership dealerships most of the time they take care of a lot of stuff, but stuff does slip through the cracks.
I I know when we were selling cars and I was at a top name dealership that things they just do. It's a human error. Man.
Things happen. There's nothing you can do. But you know, you you
here's the thing. You can't claim you know innocent if you're not doing your
due diligence to make sure that you're covering yourself. Like Nathaniel says all the
times. One of the biggest things I hear him say. He's like,
well, you have the ability to look it up. It doesn't matter what
it is. We're not talking about cars, doesn't nothing thing. He's like,
I want problem, He's like, just look up and give me this slue, Like, if you know there's a problem, look it up for you. Why can't you do the research yourself? Why you you know,
why you're absolutely no. See my reply to that is because you got a
phone in your hand looking up to come on now, if you know all the time you got a phone in your hands, got it? But I
understand you have you know, you have to protect yourself. When at the
end of the day, if you think there's a problem with your car.
Rather it's recall. Rather it's the car has been back a bunch of times,
and now you think you have a lemit. Whatever it is, you
need to do your due diligence to make sure that you do your research to protect yourself. The biggest reason why when I go buy a car, guys,
and I tell you, you heard me say I don't like buying cars, It's not a huge issue for me anymore because I've done all the research before I go purchase a view. The only person looking after you is you.
Yes, me, I've done all the research. I found out what's
going on with the car, what the average prices of car should be, all the different stuff. So when I go in, I'm as informed as
I feel I can be when I'm getting ready to make a decision. Rather
it's for repair, if it's purchasing car, whatever. If I when my
vehicle starts making a noise, very first thing I do I get online and go type in the type of noise that I'm hearing, and then see if there's anybody talking about having that same problem with that vehicle. Right that commercial
here, there's somebody having a problem over and over again, same noise, same kind of thing. This car has a problem. So then when you
go to the repair shop, you are educating what you're talking about, and you don't get your stuff self stuck in the situation of, oh, there's a recaller, there's nothing I can do. You already know, you know
if there's a problem, if it's a known problem, well you're pointing out the geno area it is. So just keep the mind, guys. Like
I said, general education. I hope this answers some of the recall questions
everybody's had. Like I said, don't forget, you know, get it
in if you get one in the notice of the mail. Even know if
you don't. If you don't even know if your car has a recall,
go over to the n h T. Escape out of there, dot gov
National Highway Traffic Association. Yeah, yeah, we have service association. I
don't know, some National Highway Traffic here you go, So go on over to it, check it out, put your v number in, ill tell if you got a recall. I'm pretty much all those are up to date
there. So on the no, guys, we're gonna wait. Get out
of here. You guys, enjoy your weekend. Hey, check me out.
I'm gonna be over at ls Fest and it's gonna be a good time.
So you guys gon want to check that out. I'll have some stuff
post stuff for you, and you gotta even be the thing before we get out of here. Enjoy your weekend, guys, have a good one.
Young guys. Sunday, we're on the corner, so it's time with their
kids. We're out of here.
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