The Impact of Wait Times and Digital Inspections on Shop Productivity with Christopher Johnson, Part 2
About this episode
Christopher Johnson returns for part two, diving deeper into shop productivity, the impact of wait times, and the importance of digital inspections. He shares insights from his experiences with engine repairs and racing, highlighting the balance between speed and quality in automotive work. The conversation touches on the challenges of modern racing, the significance of mentorship in the industry, and the evolving landscape of automotive service. Johnson emphasizes the need for proper inspections and customer communication to enhance shop efficiency and customer satisfaction.
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In this episode, Jeff and Christopher pick up where they left off and discuss the benefits of digital vehicle inspection (DVI) for reducing customer wait times and minimizing technician frustration. Christopher also shares how the podcast has positively impacted his outlook and relationship with his manager. Additionally, the conversation explores the intricacies of budget racing and the importance of an efficient shop layout.
00:00 Monster Miata car show, LS engine, unique.
04:34 Autocross, ice racing led to chump car.
08:29 Realized the cost of racing tires is surprising.
09:54 Expensive racing involves $25,000 expenses.
14:31 Issues with camshafts and lifter failures.
16:24 The Last head was stripped down due to tight keepers.
21:52 The Backseat is useless for this car, consider removal.
25:57 Tool organization on the cart improves work efficiency.
27:44 High school followed by work and schooling.
31:25 Young lady Erin has family mechanics influence.
34:57 Using the phone to document workplace repairs.
39:26 Industry history of works but fuels anxiety.
41:37 Frustration over customers waiting in the shop.
45:21 Grateful for the podcast, overcoming struggles, and improved work.
48:31 Exciting plans for Asda's upcoming conversations.
51:36 Please comment, share, and subscribe to the podcast.
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Honda Civic
"...r raced. I mean, my race cars have been old Honda civics with, yeah, bare basic engines. And I'm out there..."
Ford Mustang
"...r way back when guys put, like, a five liter of a mustang in one. And I guess it was a pretty reasonable sw..."
Mazda MX-5 / Miata
"...f the Peterborough Mazda store. They've got an NB Miata with an LS engine in it. Oh, yeah."
Mercury Cougar
"...one eight in it. But there's a, you know, mercury cougar up front with a three with a. Probably a 351 in i..."
Chevrolet Corvette
"...at area, and he was all over running some kind of Corvette series they ran a vet in. And I don't know, but, ..."
Dodge Charger
"...was always magnums. It wasn't. Same engine in the charger. Not nearly as often, but in the Magnum. I think ..."
Mazda Cx30
"The low tension oil rings and the crappy oil and. Why shouldn't crappy oil? The extended interval. Right. Like it's just Gi and everything. It's bad. It's getting really. Yeah, so I. Even in my mom's car, she got a. She has a 23 cx 30. She finally got a new car. If you. If you want. Here's a customer, just a kind of an aside. Here's a customer that is buying a car until it's completely used up. Yeah."
Toyota A90
"Wow. She had a 79 t bird, a 90 Corsica, an zero four accord, and now she has a 23. So she got 14 years out of a Corsica."
Dodge Neon
"...Yeah. And that's the thing because. But first gen neon, I can't think of even the last time I've seen on..."
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