We Need to Call Training "Continuing Education" | Bret T. Fadley
About this episode
Bret T. Fadley and Jeff talk about why shop owners and techs should treat training as “continuing education,” not a one-and-done course. The focus is the upcoming Tools event in Hershey, PA (Apr 29–May 3), highlighting its relaxed, “homey” networking vibe, strong classes, and even social activities like women’s night and brewery/go-kart options. They also share how relationships from events prevent bad diagnostic calls, discuss standout instructors and new class topics, and encourage teams (including service advisors and collision shops) to attend.
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In this episode, Jeff is joined by Brett T. Fadley to discuss the upcoming TOOLS training event in Hershey, Pennsylvania. Brett talks about why it’s so important to keep learning and stay connected in the automotive world, and how events like this help you build strong relationships that benefit both you and your shop. Jeff also shares some of his past experiences, highlighting the super welcoming vibe at TOOLS and how these events leave you with fresh ideas and a boost of confidence heading back into your business.
Timestamps:
00:00 "Reflecting on TOOLS Event Vibes"
08:32 Albert's Process and Event Bonds
13:57 "Diagnosing Cylinder 2 Misfire"
20:12 "Connecting Friends and Mentors"
26:54 "TOOLS: Intimate, High-Quality Training"
29:52 Networking Drives Automotive Inspiration
34:11 "Canadian Caravan to Tools Event"
38:56 "Casual Meet and Greet"
48:46 "Enhancing Team Communication Skills"
59:03 "Dealer Techs and Industry Perspectives"
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continuing education
"In your budget, set aside to plan for these ongoing continuing education. We can't— I think it was Jim Kokonas that said it last year, we need to change the verbiage of a training event."
They’re saying training shouldn’t be a one-and-done thing. Instead, you keep learning over time so you can handle new cars and new repair methods.
The hosts are reframing “training” as “continuing education,” emphasizing ongoing learning rather than a one-time event. In the automotive world, this often means staying current on new diagnostics, service procedures, and regulations.
SEMA
"I've been to Apex and SEMA now twice, and it's cool because you're in Vegas, but it's a whirlwind, right?"
SEMA is a huge car-industry show. They’re saying it’s exciting, but it moves fast compared with other events.
SEMA is discussed as a major automotive trade show where attendees experience a “whirlwind” schedule. The hosts use it to contrast the pace and vibe of different events versus “Tools.”
project car
"he would have been down there to probably pick up a project car for, for a customer or on the hunt for parts."
A “project car” is a car someone plans to work on. It might need repairs or upgrades, and you improve it over time.
The term “project car” is used in the context of what attendees might be looking for at a car show—something to work on over time. In automotive culture, project cars often involve restoration, upgrades, or ongoing repairs.
networking
"the beauty of these events is the networking that you get to do, right? … you come away with the confidence that, wow, man, I can completely turn this thing over tomorrow."
They’re saying the biggest value isn’t just classes—it’s meeting other shop owners. Those conversations help you feel more confident about what to do next.
Networking is described as a primary benefit of these automotive events, alongside technical courses. The hosts emphasize that meeting shop owners and learning from their experiences increases confidence and helps attendees implement changes quickly.
technical training and the courses
"… that ability to network because we talk about you know, the technical training and the courses and all that kind of stuff that are at, you know, these events."
They’re talking about the hands-on/structured learning sessions at these events. It’s the part that helps shops improve how they diagnose and repair cars.
The hosts repeatedly connect the event to technical training via courses, implying structured education for automotive professionals. This is central to the episode’s theme of reframing training as ongoing education.
camaraderie
"I feel the camaraderie, it only helps strengthen the industry… the camaraderie and the friendships you can build are lifelong."
They’re talking about the friendly, supportive feeling you get when people in the industry connect. They believe those relationships matter long-term.
“Camaraderie” is presented as a key outcome of attending these events, strengthening the industry through relationships. The hosts argue that the friendships formed can last a long time and are hard to quantify.
invest, not expense
"When people say, well, I can't afford to take myself or my entire team to any of these events, because it— it— let's face it, if you're gonna invest— invest, not expense."
They’re saying the money spent on events and training can pay off later, instead of being a one-time cost.
This frames training and networking as a business investment rather than a pure cost. The idea is that relationships and skills gained can improve shop performance and employee development over time.
shut the shop down
"To take your team, you got to shut the shop down. Yeah. So you're losing revenue, and it's not cheap."
If you close the shop to go to an event, you lose money because you’re not working. You still have to pay for the event, hotel, and registration, so it’s a real cost.
The episode is describing the opportunity cost of sending a team to events. In a repair shop, shutting down means lost billable hours and revenue while still paying event costs like registration and lodging.
parasitic drain
"...Ford Excursion with a parasitic drain that you were tracking down? Parasitic drain."
A parasitic drain is when the car keeps using electricity even when it’s off. Over time it can kill the battery.
A parasitic drain is an electrical draw that continues after the vehicle is shut off, eventually draining the battery. Technicians typically measure current draw and isolate the circuit/module responsible.
5-year, 100,000-kilometer warranty on the powertrain
"...they have a 5-year, 100,000-kilometer warranty on the powertrain. And of course, so I work at a used car lot..."
A powertrain warranty means the big drivetrain parts are covered for a certain time and mileage. Here, it affects whether the dealer will pay for the repair.
A powertrain warranty covers major drivetrain components (commonly engine and transmission-related parts) for a set time/mileage. The episode shows how warranty coverage affects repair decisions—especially when the shop wants to avoid charging for work that should be covered by the dealer.
blow-by coming past the fill cap
"...it wasn't a leak in the sense of dripping down the side of the engine. It's actually blow-by coming past the fill cap."
Blow-by is when gases from inside the engine escape into the crankcase. Seeing it near the oil fill cap can be a sign the engine isn’t sealing properly inside.
Blow-by is combustion gases leaking past the piston rings into the crankcase. When it’s observed “past the fill cap,” it can indicate internal engine wear or pressure buildup, and it often correlates with misfires or low compression on a cylinder.
misfire
"...it runs rough. Well, does it ever run rough? It's a completely dead hole on cylinder 2. Like, you can— it's a really hard misfire..."
A misfire is when a cylinder doesn’t burn the fuel-air mixture correctly. It makes the engine shake and run rough.
A misfire is when one or more cylinders fail to ignite properly, causing rough running and potential damage if it continues. Modern engines detect misfires via crankshaft speed variations and log diagnostic trouble codes.
coil
"...I'm like, I don't have any kind of— I'm not firing number 2 coil at all... it's not firing number 2 coil."
A coil is what creates the electrical spark energy for a cylinder. If a coil isn’t firing, that cylinder can misfire.
An ignition coil provides high voltage to spark plugs. The speaker says the engine wasn’t firing “number 2 coil,” then later tests whether the ECM is actually commanding coil operation or whether the cylinder can’t build pressure.
engine control module (ECM)
"...she's got a warranty still on the engine control module, um, call up the dealer..."
The ECM is the engine’s computer. It decides how the engine runs, including when to fire the ignition coils.
The ECM (engine control module) is the car’s main computer for engine operation, including ignition timing and fuel/air control. The episode discusses whether the ECM is cutting a coil off, and how warranty coverage can determine who replaces it versus diagnosing the root cause.
compression test
"...because I had abandoned my process and not done a relative compression test. I start over with the RC test, and sure enough, it's got a dead hole on cylinder 2..."
A compression test checks how healthy each cylinder is inside. If one cylinder has low compression, it can’t make power and can cause a misfire.
A compression test measures how well each cylinder seals and compresses the air/fuel mixture. The episode emphasizes that skipping this step led to an incorrect path, and the test confirmed a “dead hole” on cylinder 2.
warranty claim may be denied due to sludge
"...they're telling her that it needs an engine... But now we have to go through the problem of trying to figure out if they're actually gonna warranty it or not because I guess they're finding sludge in the bottom of the engine."
The dealer is looking at the engine’s inside condition. If they find sludge, they may think it wasn’t maintained well enough, which can make warranty approval uncertain.
The dealer’s decision hinges on internal engine condition—here, “sludge in the bottom of the engine.” Sludge can be interpreted as poor maintenance or oil change history, which can affect whether warranty coverage is approved.
slow down to go fast
"That's right. Like Tanika says, you got to slow down to go fast, right? I wasn't doing that. I was just trying to go fast."
It means if you rush, you usually make more mistakes. Taking your time and doing things the right way helps you get better results overall.
The phrase “slow down to go fast” is a common performance and safety mindset: reducing mistakes and overconfidence improves overall results. In a shop or training context, it often means taking time to learn the right process instead of rushing through tasks.
Confidence can kill you
"And we all probably fall into that rut too. Confidence can kill you. [952.0s] Yeah, it does. It really does. Because the one time you think it's the same thing as it always was is the one time it isn't going to be that."
It’s a warning that being too sure of yourself can make you overlook something important. Even if it usually works, the next situation might be different.
This is a caution about overconfidence in diagnostics, repairs, or procedures. The idea is that assuming “it’s the same as last time” can lead to missing the one change that matters.
learning goes on at the bar or in the couches
"So we do allow a lot of time. And I think somebody said it, some of the real learning goes on at the bar or in the couches in the area after the fact."
They’re saying you learn a lot from casual conversations, not just the scheduled lessons. Hanging out with others can turn into useful advice.
This highlights informal learning during events—conversations in social settings can be as valuable as the formal curriculum. In automotive training culture, these discussions often cover real shop experiences and practical problem-solving.
break-even year
"...we did a break-even year. And we were looking, and none of us knew how to figure out, okay, well, this shit, you need to book years in advance for dates and places."
A break-even year is when an event doesn’t really make money, but it also doesn’t lose money—it just covers its costs.
A “break-even year” means the event’s revenue and costs balance out, so there’s no net profit or loss. The speakers use it to describe how their event performed financially after relocating to a venue where it had been struggling.
vendors and sponsorships
"...I don't also don't want to overlap other shows because I don't want to take away any attendees, sponsorships, vendors and stuff because they have budgets too that they gotta follow."
Vendors are businesses that set up to sell or promote stuff, and sponsors are companies that help fund the event. If events overlap, it can be harder for everyone to show up and for companies to justify their budgets.
“Vendors and sponsorships” are key revenue and participation drivers for automotive events. The speakers mention budgets and the risk of overlapping dates, which can reduce attendance and make it harder to secure sponsors and vendor commitments.
financial commitment
"Yeah, there's a lot that goes into planning this and a lot of people don't see the back end It's a huge, big financial commitment. So just trying to break even is what you're trying to do."
Running an event costs money upfront. They’re trying to cover those costs and ideally make extra so they can do more things later.
They’re talking about the upfront costs required to put on an event (venue, staff, logistics, marketing, etc.). The goal is to reach break-even or profit so the organization can fund other activities.
Shit You Don't Know 2.0
"They're bringing them both, the Control-Alt-Delete and Shit You Don't Know 2.0."
“2.0” means it’s an updated version of the class. They’re saying it keeps improving and adding new material so it stays useful.
“Shit You Don’t Know 2.0” is described as an updated version of the training, with constantly added content. The episode frames it as a way to keep learning relevant, real-world lessons for shop work.
case study
"And what's neat about that class is it's kind of like it's a case study fundamentals process type mismatched smorgasbord buffet."
A case study is a real example of a problem and how it gets solved. The class uses examples so you can learn how to apply the lessons to your own work.
A “case study” is a structured real-world example used to teach problem-solving. Here, they describe the class as using mismatched “fundamentals” and real shop scenarios so attendees learn how to apply concepts into their own processes.
trade show floor
"With that trade show floor, which was all— I mean, it's old. It's a runner. They had a new face on an old building and never updated the inside."
A trade show floor is the big room where companies set up booths. If it’s not updated or doesn’t have enough space, the event can feel worse and may not last as long.
The trade show floor is the main exhibition area where vendors set up booths and attendees walk through. Venue limitations—like an outdated or cramped floor—can affect how long events can run and how satisfied attendees feel.
room block
"The room block at the Hersey Lodge runs out March 20th. Other than that, you'll be paying a full— a bigger price than what we got locked in."
Hotels often reserve a limited number of rooms for an event at a special price. After the cutoff date, those discounted rooms run out and the price usually goes up.
A room block is a set number of hotel rooms reserved for an event at a negotiated rate. Once the block is sold out (or the cutoff date passes), attendees typically have to book at higher, non-discounted rates.
caravan
"I'd love to be able to start up a caravan that leaves like— and I don't mean a car, I mean like a rolling caravan that leaves from somewhere around Ontario and comes down to Tools every spring"
A caravan is when multiple cars travel together as a group. It’s often more fun and helps people arrive together.
A caravan is a group of vehicles traveling together, usually for a shared destination and coordinated arrival. In this context, it’s being proposed as a fun way for Canadian attendees to drive down together.
welcome reception
"Friday night at the welcome reception, have a welcome Come meet the Jaded Mechanic in person."
A welcome reception is an early get-together where people can meet before the main events start. It’s usually casual and social.
A welcome reception is a social event held at the start of a conference or gathering, typically to meet attendees and kick things off. The speaker proposes it as a chance to meet “The Jaded Mechanic” in person.
1% better every day
"...That's the whole thing with this, right, is 1% better every day..."
The speaker uses the “1% better every day” idea to describe continuous improvement for technicians and shops. It’s a common productivity mindset in trades: small daily gains compound over time, leading to meaningful progress by year’s end.
aftermarket
"And it— I tell everybody it has at least that much potential to do that. It really does, guys. Like, there’s, you know, people go, oh, North Carolina is like the, the epicenter of everything in the aftermarket, um, you know, automotive side."
The aftermarket is the “after the factory” world—parts and services you buy to customize or maintain your car. It’s not the same as the brand-new parts that come directly from the automaker.
The automotive aftermarket is the ecosystem of parts, services, and accessories sold outside of a vehicle’s original manufacturer. It includes everything from performance upgrades to maintenance items and specialty shop work.
Hershey, Pennsylvania
"...come to Hershey, Pennsylvania, April 29th to May 3rd, Unwrap Your Potential..."
The episode promotes attending the event in Hershey, Pennsylvania, with a specific date range. For listeners, this anchors the “where/when” details of the automotive education gathering.
10mm
"...Here's hoping everyone finds their missing 10mm, and we'll see you all again next time."
“10mm” is a common slang reference to the 10mm socket wrench, often joked about as the most frequently lost tool in automotive work. It’s used here as a playful sign-off rather than a technical topic.
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