00:39
SFJ 4x4 Studios presents, in my oversized four-wheel drive Jeep, a Jeep podcast starring industry
00:54
With mad scientists, Scott Brown, used my drill press as a sort of lathe.
01:03
Our host, Neil Simpson, if one leg goes off, they'll all go out.
01:08
Silver's shenanigans.
01:11
We are really professional with Jeeps.
01:14
This is iSpeak Jeeps.
01:18
Good morning, afternoon, evening, wherever, however, you are joining us.
01:25
This is the iSpeak Jeep podcast presented by SFJ4x4.com.
01:31
My name is Neil with SFJ4x4, Simpson Family Jeeps.
01:39
What are you doing?
01:45
And I'm joined in Grandma's couch studio.
01:47
Getting us copied, right?
01:50
Do you know that one, Jeffrey?
01:57
There's lots of synthesizer work in that one for you all.
01:59
Why does that automatically mean I know it?
02:05
I'm joined in Grandma's couch studio by a couple gentlemen.
02:09
The guy that doesn't know who that was.
02:12
It is almost the season.
02:14
It is the producer, the Italian stallion, Jeff Germante.
02:19
And over there wearing the same sweater with a different name, the mad scientist, Scott
02:26
Once again, I was left out of the group chat of the dress code today for you guys.
02:35
I swear, you're like middle school teenage girls.
02:39
What are you wearing?
02:43
It's just a running joke.
02:45
I literally just was like, all right, well, that's on top of the pile.
02:50
That's literally what happened.
02:51
This is the first hoodie I found taking through my laundry basket.
02:55
You two are cosmically entwined.
02:57
I don't understand it.
02:58
I can't put clothes away.
03:00
In the comments this morning, we got Nate saying, Merry Christmas.
03:03
You filthy animals.
03:05
We got Joe O'Brien claiming he's first.
03:07
I'm sorry, Joe, but you came in second on that.
03:11
Joe's holding strong with saying, I beat Nate.
03:16
But Nate is calling out that Joe is here.
03:19
Again, Joe really is adamant he beat Nate.
03:23
And Jeannie saying, good morning, y'all.
03:25
And then Nate saying, y'all were running late.
03:28
I went to YouTube to see if it was a Facebook issue.
03:30
And of course you went live then.
03:34
We try to mess with Nate at this point.
03:37
It was 10.19 when we pushed the live button.
03:40
It was 10.20, I think, when we started talking.
03:42
That's my story and I'm sticking to it.
03:44
Well, I know when we actually went live with our starting soon,
03:47
it was before 10.19.
03:49
We started our intro right at 10.19.
03:54
We're sticking to it.
03:56
So as far as how we're sitting in the studio and just to say,
04:00
to mention, we're all dressed in black.
04:02
We're ready to work.
04:04
We're like morning the passing of Thanksgiving of the bird.
04:09
I mean, it is happy December to all of our listeners
04:13
and our family in the live here.
04:17
Nate goes, so you admit to being late?
04:22
So we're not quite fully invested in the Christmas season
04:30
Despite the fact today is December 1.
04:32
We are officially allowed to listen to Christmas music
04:36
Despite the fact, I've been doing it for a minute.
04:38
Of course you have.
04:42
I was driving to Las Vegas for SEMA watching Christmas movies
04:46
Only time I listened to Christmas music
04:48
is parodies for the last week.
04:50
And then that's over.
04:53
I feel bad for you.
04:54
I think the most Christmas music I've listened to
04:56
in the last several years is when I'm prepping
04:58
our Christmas episodes for the podcast.
05:03
And when you put it on in the shop
05:05
and we all grown about it.
05:07
It's going on today.
05:08
So as far as what people can look forward to
05:14
in general today, we're going to be talking
05:16
a little bit about Black Friday specials.
05:19
And how that applies to our industry.
05:22
Additionally, I want to unpack the parade
05:25
and some of our own approach to this past weekend.
05:31
Not our personal side.
05:33
Not our personal side.
05:35
The parade that we do talk about
05:38
and we try to share with other folks.
05:41
And then we obviously have our personal piece
05:47
that will follow the outro credits
05:49
and we'll tell you about our weekend updates.
05:51
With all of that said, this is right now
05:55
my declaration is that,
05:57
and I hope that our listeners and followers
06:00
and family in the book of faces
06:02
and the YouTubes will agree,
06:04
that Jeffrey, should we choose to do
06:06
the 12 days of Christmas,
06:07
which there has already been people who have requested?
06:10
I don't think there's a choice.
06:12
Jeff has a choice that every year.
06:14
Cannot allow AI to do it like last year.
06:19
It sucked because...
06:24
I was gonna say, I feel like it needs to be out into the world.
06:27
Jeff is a music person.
06:29
I think it's great that you bring this up
06:31
because in the comments, Nate is going,
06:32
I'm using AI to make Jeep themed Christmas songs this year.
06:35
I'm over the same old songs each year.
06:37
What perfect timing for this comment.
06:42
Yeah, I don't know.
06:45
Jeep stole my thunder and they did it in their commercials,
06:48
so I don't know if I need to do it this year.
06:51
Oh, you're just talking about the 12 days or something?
06:58
Jeep is actually running a Jeep Stilantis.
07:01
They actually did a 12 days of Christmas song
07:03
with their commercial.
07:05
12 days of Jeep miss, yeah.
07:07
We know that they're listening.
07:09
We know you're listening, mothership.
07:11
We know you're out there.
07:12
We know you're listening.
07:14
I mean, imitation is the best form of flattery.
07:16
That's what I say all the time when the internet trolls do their thing
07:20
and they shout from the rooftops.
07:23
I think you should send a swag for giving them the idea at least, right?
07:28
You know a free 4 by E for each of us.
07:35
I just want new doors and a recon for new hood.
07:40
So I actually had a conversation with the individual over the weekend
07:43
and I think, I think we're going to not see the 4 by E
07:47
in the Wrangler platform post 2029.
07:51
That's my, that's my, I suspect.
07:55
So I'm going to go to the comments again real quick just to get us caught up
07:58
but we got Daddy Jeep saying morning so you survived snowmageddon.
08:01
We really didn't have snowmageddon this year, thankfully.
08:04
Bill McWilliam says good morning.
08:06
Geaga Jeeper says good morning.
08:08
Jeanie said use the one I wrote.
08:10
We'll have to revisit what that was.
08:13
She wrote a song for you to sing.
08:15
I remember she wrote it.
08:16
I just don't remember what it was.
08:18
She wrote for you to sing.
08:19
You're supposed to sing it.
08:21
And then Nate said, don't worry.
08:23
Definitely mention to SFJ 4 by 4 in the song you posted this morning.
08:26
We're going to have to go find that.
08:28
And we got a morning from.
08:34
I just had an idea since he doesn't sing,
08:36
but he does play guitar.
08:38
You should have to play the guitar.
08:40
You sing the 12 days.
08:43
I want him to play live.
08:44
I want him to drum it.
08:45
There should be no other background noise except for Jeffrey.
08:47
I don't know crap about this,
08:49
but I'm guessing since he's left-handed,
08:51
what does that mean the head of the guitar
08:54
or the neck of the guitar will be in Neil's face?
09:00
I actually play the guitar right-handed.
09:01
That's why it'll be that way.
09:03
So because he's on board,
09:05
he has to suffer like normal.
09:07
The headstock will be right in his face
09:10
as he's trying to play.
09:11
You can play with that as you do it.
09:12
And then as I try to mess with it,
09:14
as I try to look at him to see what he's singing,
09:17
I'll just smack him in the face.
09:18
I'm going to be screwed with the tuning screws.
09:21
Let me mess with the tuning screws.
09:23
That's not a good idea.
09:24
That's going to be good.
09:25
That's going to be okay.
09:27
You should put in the comments
09:29
or send us messages if you want Jeff
09:31
to play the guitar, so he has to.
09:33
So here's the thing.
09:34
We actually need to do our piece.
09:37
I will talk about the parade
09:40
following our actual today's topic.
09:42
And as I mentioned today's topic.
09:45
It's behind the iron curtain.
09:47
Scott's suggestion of behind the iron curtain.
09:52
We have no idea where it came from.
09:55
When we work on vehicles,
09:57
they're made, used to be, out of iron.
10:00
And this is a reveal.
10:02
A reveal of what's happening behind the metal.
10:05
There is also a historical implication regarding,
10:10
you know, the old ways of mother Russia
10:18
and Western and Western modernity in Europe.
10:22
And then the West in general,
10:24
which America was included in,
10:26
and retail consumerism and capitalism.
10:29
So I'll give you that, right?
10:31
It's, we're going to be,
10:33
don't think too hard on the subject though folks.
10:35
It's really Scott just saying the most random thing.
10:39
Well, no, like Tetris and Russia,
10:41
you know, the guy came up with it
10:42
and then Russia took a control of it
10:44
and they needed all the money from it.
10:46
And here we get to do what we want sort of.
10:49
What in the hell is he talking about?
10:53
And we're off the rails.
10:57
What about Tetris has anything to do
10:59
with what we're talking about today?
11:01
Where did you, what?
11:07
The games that made us, it was a great show
11:09
and they talk about the origins of Tetris
11:12
and there was a guy in the computers in Russia
11:16
that came up with the game.
11:18
He distributed it out to his coworkers.
11:21
He then gave it out to some other people.
11:24
Somehow it got out of, I think it was actually USSR
11:28
at that time to someone over here.
11:32
They wanted to capitalize on it and you're not allowed
11:37
at that time, you were not allowed to in the USSR
11:41
You had basically go through the government
11:44
and somehow money had exchanged hands already.
11:49
Basically Russia said, no, you can't do that.
11:54
We don't care who's money has done what
11:56
because we own it because one of our countrymen
12:03
So it's actually a really interesting.
12:06
So folks, we were talking about Jeeps and GPS
12:08
and sometimes we're on to Tetris and Russia.
12:10
Remember that time?
12:11
Well, Neil would love this though
12:12
because it has all the who done it
12:14
and all the shell games.
12:16
I can appreciate that and whatnot.
12:18
And then we're going to talk a little bit about that
12:20
with talking about Black Friday sales.
12:26
And we're going to do a little bit of tell-all,
12:29
a little bit of reveal as we have for now going on
12:35
probably a little over half a decade,
12:39
maybe a little more.
12:40
We do not work on Black Friday
12:42
as far as the service facility.
12:45
A retail store is closed on Black Friday?
12:48
We close on Black Friday.
12:51
And we do work in the standpoint of we're here
12:55
preparing for the parade and trying to kind of
13:00
ready ourselves to entertain members from the team.
13:03
That's just because we don't go home.
13:04
We stay really cold to make sure you have a good time.
13:07
I mean, that's the thing.
13:09
And I should mention here a big shout out
13:11
to my sister for coming in.
13:14
This is a big contribution she does for us.
13:16
She couldn't do it without her.
13:20
And she makes it a very good time for all who attended.
13:23
And I did see that Jeannie was saying that she felt bad
13:26
she couldn't attend.
13:27
And we did miss you, Jeannie, but maybe next year type of deal.
13:32
So the nature of why we do that is part of what I want
13:38
to unpack, but also sitting at home and watching these
13:42
different sales advertised both from our,
13:46
what I would call our mainstream retail.
13:49
You call it your Walmart, your targets,
13:51
your tractor supplies, your whoever's.
13:53
And then also we do come in on Saturday.
13:57
Because we need to clean up from the parade,
13:59
do some little bit of reorganizing.
14:01
And in general, kind of set us up for success going into
14:06
the week, first week, first full week of December.
14:10
You had some conversations with some customers who are
14:14
And I think that it's important to kind of peel back this
14:19
curtain, if you will, to talk about why we make the
14:23
decisions we make as a business, but also our
14:28
understanding of the industry retail and service as we
14:35
And are the deals really deals?
14:36
Are the deals actually that good?
14:39
And so that's what we're going to be unpacking today.
14:44
And I think that, so I know we had a whole conversation
14:50
about kind of the history of map.
14:52
I think what I'm going to do is I'm going to start with,
14:54
kind of, I'll lay the seed or the foundation of why we do
14:59
what we do from an ownership level.
15:01
Well, and just to clarify, you said about map.
15:03
A lot of individuals don't know what map is.
15:05
Map is minimum advertised pricing.
15:08
And it is an industry standard price set by the
15:11
manufacturers that nobody can advertise less.
15:15
And so I think that it's valuable for folks listening.
15:18
We are going to break that down.
15:20
We're going to break down some of these retail
15:23
terminologies, how they apply to the four-wheel drive
15:27
We're going to do a little tell-all about ourselves
15:30
and what we do and why we do it.
15:33
Because I, again, I sat at home and I watched some
15:35
other small businesses or individuals offering,
15:39
you know, Black Friday sales.
15:41
And, you know, I'd say this to a degree.
15:43
My heart went out to them because I was there
15:48
And so we'll talk a little bit about our own
15:52
And then we'll talk about those, those
15:54
manufacturer direct and retail, you know,
15:57
deals and whether they're that good or not.
15:59
So our own thing, because, and this is how
16:02
I feel strongly, what we largely do
16:06
within the Jeep community is we do people's
16:10
passions or hobbies.
16:12
We don't necessarily do distinct necessity.
16:17
So while that is part of Jeep ownership,
16:22
I need my brakes done.
16:25
And we do have customers that we do do that
16:29
But alongside, you know, a lift kit or
16:31
wheels that maybe they don't necessarily need to
16:34
have in order to get to work.
16:36
We are in the want industry versus the need
16:39
industry side of service provision.
16:42
Meaning your standard automotive garage,
16:45
your valveline or your lube stops are in
16:51
So if you go to a quickie lube, that is
16:53
a need-based industry.
16:56
I need to get my oil changed on and I want
17:00
to have it done in under 20 minutes.
17:02
That is why you go to a quickie lube oil stop
17:06
Your general service garage who is, you know,
17:09
providing the basic automotive repair,
17:15
that is typically a need industry.
17:19
We largely find ourselves on the side of the
17:22
Which normally in the want industry,
17:25
like example of Black Friday deals,
17:27
you have like I want to do new TV.
17:30
Walmart has a sale on that specific day for
17:35
Now I need to go stand in line or I need to,
17:37
you know, throw punch grandma so I can get
17:42
In the 1990s, I need to camp outside Kmart in
17:45
a tent or sleeping bag and trample the
17:47
employees as I run in.
17:50
Stampede into the space.
17:52
We're in that situation.
17:53
We do find ourselves more in the need
17:56
category because my wife works retail as well.
17:59
She works at a grocery store on Black Friday.
18:02
They might as well be closed.
18:05
They have no traffic.
18:07
It's the random person that just happened to run
18:09
out of milk over the holiday and needs a
18:14
And that continues on pretty much for the
18:16
entirety of the weekend, especially as these
18:18
sales continue to get stretched out longer
18:20
and longer and longer.
18:23
And something I thought was interesting.
18:25
I saw a smaller business, a little bit
18:29
bigger than us or ish.
18:31
It's a little bit different.
18:32
But early forward parts game, they actually
18:36
said, oh, we're going to have this so much
18:39
percentage off on this date to this date.
18:42
And then they extended it.
18:44
And I said, I see you.
18:46
You didn't get any sales.
18:47
You didn't get any sales.
18:48
You didn't get the sales.
18:49
It's just, it's just, it's, it's a little
18:53
bit of a weird out of the corner of your
18:56
mouth thing that we are holding on to or we
18:59
are doing as people within business to be
19:03
like, I want to be like everyone, everyone
19:07
I want to fit in with the consumer based
19:09
market that we all reasonably knew and
19:13
There is this mindset.
19:14
There is this mantra.
19:16
Are there deals out there to be had?
19:19
And that's what we're going to be talking
19:22
I got a part of this, I will in this
19:24
situation to my wife because she was like,
19:26
well, what deals actually do exist out
19:28
there for your listeners, right?
19:29
We were talking about it.
19:30
And that's what kind of started this,
19:32
this idea churning in the process.
19:35
And so we, we do hope that we can share
19:37
some of that insight to help you get
19:40
And that is one of my goals of this,
19:42
of this behind the iron curtain.
19:43
I think the really the biggest start
19:45
concept is, is that we've noticed
19:48
definitely in the last couple of months
19:50
kind of a stagnation of the market
19:53
People are only buying what they have to
19:56
We saw more tire sales because of winter.
19:58
We saw more people maintenance in their
20:01
We saw less people going and saying,
20:03
I'm going to go and just blow all my
20:05
savings on my Jeep.
20:06
And I think that was not just our
20:09
That was kind of worldwide or
20:11
nationwide at least.
20:14
And I saw people, lots of businesses
20:17
put their, all their eggs in a
20:19
basket and they say, we're going to
20:21
make up for it with holiday
20:24
And in order to do that, they have to
20:26
incentivize you to spend money that
20:28
you're not going to spend otherwise.
20:30
What's going to make you pull out your
20:32
credit card that already has a balance
20:34
and go, I will buy this
20:36
because it's a deal.
20:38
And that's what I saw this,
20:40
this year, more than anything was
20:47
or incentivize you to get
20:49
dragged to my website so that I can look
20:51
at what's for there.
20:52
And then while I'm there, well,
20:54
you know, this is 15 bucks
20:57
I've been thinking about buying that.
21:01
And I think that was more than
21:03
anything what I saw this
21:08
we would be open on Black Friday
21:12
And tumbleweed would go by.
21:15
Well, actually, for two or three
21:17
years straight, we,
21:19
I put together some, some decent
21:22
I actually went ahead and I
21:24
put together some products
21:27
that we could either bundle
21:31
that we could deeply discount
21:34
that I could basically
21:38
have done a special buy on
21:40
one way or the other so that
21:42
we bought in quantity.
21:44
So our margin was larger.
21:46
So we were able to discount
21:49
And, and or the big one
21:52
that is for a lot of
21:54
vendors that started in the 90s
21:56
of the early 2000s, a discontinued
21:58
model, manufacturers were getting
22:00
ready to release a new model of
22:03
So a new SKU number for
22:05
the coming new year.
22:07
And so the discontinued model,
22:09
they were looking to liquidate
22:11
that inventory and so therefore it
22:13
ended up on a pallet in your local
22:16
Or it's something wasn't produced
22:18
quite to their liking.
22:20
Say it wasn't the color they
22:22
actually wanted it to be.
22:24
This was actually a little bit
22:27
And instead of doing a scratch and
22:29
dent sale, they're doing a black
22:32
And it's only for that specific
22:35
And one that sticks out to me
22:36
is Walmart would do that with
22:40
So I'm going to be all in the frenzy.
22:42
I got to get there before Grandma.
22:44
And this one actually doesn't have
22:47
But the one over there does.
22:50
And by the time you realize that
22:52
it's already at home, it's out of
22:55
You've had the mad dash and you go,
22:57
oh, well, I guess I don't need
23:01
Oh, well, I saved 150 bucks.
23:04
And you know, I'll get all
23:06
upgrade my sound system anyways in
23:08
the future because I'll get
23:11
And that is pervasive.
23:12
And it's well, we're all aware of
23:15
I think the me coming here from
23:18
a retail background and working
23:20
in many different retail
23:22
industries besides automotive was
23:24
also a shock and reveals a lot
23:26
about this industry with black
23:29
And that shock specifically is
23:31
the standard margin.
23:34
The average margin in the
23:36
automotive industry is
23:38
significantly less in
23:40
comparison to most other retail
23:44
So you're already behind the
23:45
eight ball when it comes to
23:46
creating these deals and you're
23:48
already faced with having to do
23:50
major loss leaders to draw
23:53
And a loss leader is where you
23:54
actually discount below your cost
23:56
and you're losing money by
23:57
selling this product in hopes
23:59
of drawing people in that are
24:00
going to spend money on other
24:01
product where you have greater
24:03
And as a concept for the lost
24:05
leader on that flyer that I
24:07
would put together as I was
24:08
mentioning all those items.
24:10
I would have a loss leader on
24:12
Something that we knew that we
24:14
were going to advertise.
24:15
Now there might be only one or
24:16
two of them that we could
24:20
Now if we sold as far as
24:23
volume was concerned all of
24:25
these loss leaders or in mass
24:27
which of course the retail
24:29
establishments were doing that
24:30
again in the 90s 2000s.
24:33
And that's why they started
24:34
saying OK there's actually
24:36
Of the Elmos and the TVs and
24:37
the this and the that TVs are
24:39
a popular loss leader because
24:40
they have so much extra margin
24:42
in them that they're not
24:43
actually losing money by that
24:46
They're not making money on it
24:47
but they're not losing money
24:49
and I do believe there was a
24:50
time where there was that
24:52
that maxed out TV that had
24:55
the surround sound that had
24:56
everything and they sold it as
24:58
a loss leader and they
25:00
actually did lose which
25:01
that's why they said oh
25:02
quantity is one or two or
25:05
You know what I mean in the
25:09
And so here's the thing.
25:10
So we did this and we
25:12
stayed open because we also
25:14
obviously are a service
25:16
So we're here servicing the
25:17
Jeeps right because we're
25:20
We've always got Jeeps to
25:22
And then we find we need
25:25
So we pick up the phone and
25:26
we go hey can I get this
25:28
part and no one answers.
25:30
I go to hey we need to
25:32
verify why this hole is
25:34
two inches to the left on this
25:36
part that we just received.
25:38
I will be out of the office
25:39
for the period of blah blah
25:41
We could not do our
25:45
We cannot do our job.
25:47
So we're here on Friday.
25:48
Now we've got we've got
25:50
nobody busting down our door.
25:52
Despite advertising door
25:54
busters just the tumble
25:58
we're fighting the uphill
25:59
battle of trying to
26:01
service vehicles and
26:03
the spite have trying to have
26:04
the parts on the shelf to the
26:05
best of our ability.
26:07
Can't always see everything.
26:08
We can't get either
26:10
information from the
26:11
manufacturers directly or we
26:12
can't actually get parts from
26:13
local auto parts sources and
26:16
And then let's just put it
26:17
out the biggest thing.
26:19
We have an angry Greg
26:20
because he can't get parts
26:22
and he's stuck and he's
26:24
trying to figure out how he's
26:25
going to move forward.
26:27
And then his tool broke and
26:28
he can't get that warranty
26:33
and you know and then the
26:35
thing is by eleven twelve one
26:37
o'clock somewhere in there
26:38
people would start to come in
26:40
because they had woken up.
26:42
They had gone out to eat.
26:43
Maybe they did stop into a
26:44
traditional retail store.
26:46
They did their actual door
26:48
They did their actual door
26:49
buster box retailers because
26:50
they're trying to buy for
26:52
They're picking up a small
26:53
gift for themselves again
26:54
small you know little
26:55
tangible items and now
26:57
they want to come in and
26:58
they want to be on vacation
27:01
They want to share.
27:02
They want to share.
27:03
And I love sharing because
27:04
you know that's great.
27:05
But now we can't do our job
27:07
like when we were actually
27:08
supposed to be working on
27:10
Now we're just standing
27:12
And eventually it got to the
27:13
point where I realize you
27:14
know what I'd rather as
27:15
much as I love the guys
27:16
here I'd rather equally
27:18
stand around at home with
27:21
And we can message each
27:25
And so the it's funny
27:27
from having this learned
27:29
experience and to sit at home
27:31
and as exactly as you said
27:33
watch these other people
27:36
younger businesses start
27:38
up businesses businesses that
27:40
are at a medium size as
27:42
us hold on to that.
27:45
And I just I wonder if for
27:48
them that there is a benefit
27:50
to that process for them.
27:52
And I struggle to think
27:53
that there I don't think
27:54
there is I think it's just
27:56
people expect it and
27:58
at a certain expectation
28:00
then they got what's wrong.
28:03
You know like I saw Eastwood
28:04
doing sales and I saw
28:06
Speedway doing sales and both
28:08
of them were doing this
28:10
ambiguous five to 50 percent
28:14
Of course we're not going to
28:15
advertise the five percent
28:18
Because why even bother.
28:19
Well a lot of times they'll
28:20
just say up to 50 percent
28:21
off and you go on and most
28:22
everything is five or less.
28:23
Well that's really what I was
28:24
going to say is I I wanted
28:25
to go I went on Speedway
28:27
I was like OK what's actually
28:30
It was like normally ten
28:32
dollars and it was like five
28:35
and some change and by the time
28:36
you did tax and everything it
28:38
went up pretty high for what it
28:41
And I'm like I bet you they
28:42
haven't sold this in six
28:46
And now they're just well
28:47
why try to clear out
28:49
Absolutely that is what
28:50
they're trying to do and
28:51
everything else was like ten
28:53
maybe eight percent.
28:55
You know it really wasn't
28:56
that good of a deal on
29:01
And it was real random stuff
29:02
like they had a break kit
29:04
and they were discounting the
29:05
front kit but not the back
29:09
You know and again they're
29:10
just they're incentivizing you
29:12
well because now you OK well
29:14
I was thinking about buying
29:15
that I'll buy that well now
29:17
I have to buy the back at
29:21
Because now I'm going to
29:22
save on shipping there's
29:23
some other expectation.
29:26
And yet I think as I think as
29:28
consumers we're a little
29:32
I think that that's where I
29:33
think we get beaten in to be
29:35
Well and that's where if and
29:36
again I don't want to I don't
29:38
want this this particular
29:40
podcast to go too far into
29:42
what we talk about at the
29:43
American hustle a lot which
29:44
is how we actually do
29:46
business and entrepreneurship and
29:49
I will add one other piece.
29:50
A lot of the Black Friday
29:52
sales and deals are the
29:54
buy one get one free or buy
29:57
And I early on in college I
30:01
learned that the buy one get
30:03
one free deal is actually
30:05
costing you more money unless
30:07
you have a need for that second
30:09
I saw today over the weekend
30:10
there was by three get one
30:14
Like unless you're going to
30:15
use them unless you were
30:17
going to buy them anyways
30:18
you're not saving money.
30:21
And and so you know so as
30:23
far as these you know from our
30:25
standpoint is concerned
30:27
and I recognize that it is
30:32
snub to traditional
30:35
market expectations.
30:38
But again and what I was
30:39
mentioning with the American
30:40
Hustle if you have any
30:43
interest to know really kind
30:44
of the inner workings of how
30:45
we operate within a business
30:47
you can check that podcast
30:50
But ultimately I always talk
30:52
about if you are a startup
30:53
business and one of the first
30:55
things you do is buy shirts
30:57
and pens with your name of
30:58
your business on it before you
31:00
actually provide a tangible
31:01
product or service.
31:02
I know your business is going
31:03
to fail and I strongly stand
31:08
80 90 percent of the time
31:10
because you have a misplaced
31:12
expectation of your
31:14
approach to doing business.
31:16
If you're making product that
31:18
only your you and your family
31:20
want that's a red flag.
31:23
And so with when it comes to
31:27
we do things because of this
31:30
kind of socially normed
31:32
expectation I think that that
31:34
is that point you're making
31:36
as far as how these sales are
31:39
advertised by some of these
31:42
Now this is all leading up
31:43
to what deals actually do
31:46
But before we get there
31:47
let's talk a little bit about
31:49
how we approach MSRP
31:56
And actually I thought it was
31:57
kind of funny because I was
31:58
talking to a distributor the
31:59
other day and he attempted to
32:00
explain jobber to me.
32:02
And I had to stop him.
32:05
I said I said politely
32:09
you know I'm going to ask
32:10
you this I don't mean to be
32:12
How long have you worked for
32:13
X, Y and Z distributor.
32:15
He goes I've been here
32:16
five years and I was like
32:18
distributing before that.
32:20
I was in you know whatever you
32:23
And I said so I was actually
32:27
here when our industry
32:29
discussed map and how we were
32:31
going to implement map into
32:34
the off-road and automotive
32:37
And so I understand jobber
32:39
entirely well in the fact
32:41
that at this point in time
32:42
jobber for the longest time
32:44
Greg would put his hand in his
32:46
head and just be like
32:47
MSRP and jobber and retail
32:50
and map and a none of them
32:52
lined up you know they didn't
32:55
And at this point in time
32:56
they still don't but they
32:57
don't they don't a hundred
32:58
percent MSRP is a fake price
33:00
MSRP is a fake price
33:05
It's just flat out that is
33:06
a fake price and but as
33:09
society we now know that.
33:11
Yeah we now know that.
33:12
Yeah and jobber has
33:13
perceived little discount
33:15
someone doing that job we
33:19
I've never seen anyone
33:20
actually sell anything for
33:23
They did for a while for a
33:25
period of time like probably
33:27
eight ten years ago there was
33:28
these jobber sales for two
33:30
Yeah a hundred percent and
33:32
now and now much of our
33:34
industry is saturated by
33:38
And as Jeffrey said what is
33:40
Minimum advertised pricing
33:41
or minimum advertised policy
33:43
depending on which company
33:44
but basically it is a set
33:47
price that you cannot advertise
33:50
that product for less than.
33:52
So if it's nineteen ninety nine
33:54
for this product as map
33:57
nobody in the industry is
33:59
allowed to sell it for less
34:00
than that or advertise it
34:01
for less than that.
34:02
Some manufacturers add
34:04
the stipulation that you
34:05
can't even discount it to
34:07
So you can't even add a
34:08
coupon at the end price.
34:09
And probably one of the
34:11
ones and I always tiptoe
34:13
gently because I'm not anti
34:15
rough country by any stretch of
34:17
I need to know there's certain
34:18
products that are good and bad
34:19
with with every every
34:22
But this is one of the things
34:23
that rough country has done
34:27
phenomenally from the
34:30
And I would say that our C
34:32
was early to the game in our
34:34
industry because they
34:36
valued their relationship with
34:39
independent dealers
34:41
distributors retailers of their
34:44
So no matter if you turn to in
34:47
theory Northridge or I'm in
34:51
Quadratec Extreme Train one of
34:53
the biggest box store retailers
34:54
who have very little overhead
34:56
and and high high retail
34:59
saturation or whether you go
35:01
to your local distributor of
35:04
rough country those two
35:06
entities are required to sell
35:10
at no excuse me let me
35:14
They cannot sell they are
35:16
required to not sell less than
35:19
They can sell more than map
35:20
right and that's what's
35:22
You can't go above MSRP
35:24
technically but kind of
35:25
nobody does that anymore.
35:27
We saw some problems with
35:29
that at dealerships about two
35:35
You know car dealerships
35:36
selling above MSRP.
35:37
They're adding all the
35:38
different fees for it to get
35:41
And of course that's when you
35:42
get big daddy government
35:43
involved and they start to get
35:44
a little antsy as far as you
35:47
know as far as government
35:49
regulatory issues when you're
35:51
kind of doing some predatory
35:52
practice pricing practices.
35:55
But within map pricing within
35:57
our industry how it applies to
35:58
us we are required as somebody
36:03
who's authorized to deal in
36:06
this product line to not sell
36:12
There's agreements have to be
36:14
They monitor your website.
36:15
They monitor your marketing
36:17
if somebody says hey company
36:20
XYZ is selling this product
36:22
for five dollars less than
36:23
everybody else the manufacturer
36:25
will look into it and if they
36:27
determine that it's a map
36:28
violation they get a warning.
36:31
They can lose rights to
36:32
sell the product period.
36:34
They can get technically depending
36:37
on the agreement you signed you
36:39
There's all different things.
36:40
And ultimately you could be
36:41
placed on a do not sell list
36:44
which means that you can't
36:47
sell any of their products that
36:48
you can't sell any of their
36:49
products right and that
36:50
ultimately the biggest piece
36:52
is and there's work around
36:53
for that I need you to know
36:54
that if you get placed on a
36:55
do not sell list there are
36:56
work arounds you can sell
36:58
that product but but when
37:00
it comes to warranty or
37:03
customer service if you are
37:06
the consumer and you say I
37:07
just bought and I'm going to
37:08
make this scenario up folks
37:09
I'm going to I just bought
37:11
this winch about three months
37:14
ago and it seems to have
37:15
malfunctioned and I'm
37:18
totally make made up
37:19
scenario and RC goes hey yep
37:21
we would love to help you we
37:23
have a comprehensive lifetime
37:24
limited lifetime plan on our
37:26
winch we just need proof
37:28
of purchase and you go yep
37:30
not a problem I've got it
37:31
right here in my email and you
37:33
get your proof of purchase and
37:34
you send it into RC and RC
37:37
goes well you know Jim
37:40
Bob's dot com you know Jim
37:42
Bob's winches dot com is on
37:43
our do not sell list we can't
37:45
help you now you as the
37:48
consumer are screwed yep because
37:52
Jim Bob's winches dot com is
37:54
not or is on RC's do not
37:57
sell list and that's
37:58
ultimately a big a big
38:00
problem and then theoretically
38:03
in the way that the world
38:05
works if there was enough
38:07
people who bought RC winches
38:09
had problems with Jim Bob's
38:11
winch dot com you could then
38:12
class action lawsuit them on
38:13
a civil degree and you know
38:15
rarely does it come to that
38:16
extreme right usually we just
38:18
tuck our tail between our
38:19
legs and be like well that
38:20
sucks and you know you
38:22
leave a nasty review and move
38:24
on with life welcome to the
38:25
internet in 2025 but all of
38:29
this is to kind of paint this
38:31
picture of what we now deal
38:34
with is is map pricing so
38:37
largely 365 days a year
38:42
supposed to be selling at
38:43
this one price point or no
38:46
less than this one price
38:47
point and as Jeffrey said you
38:48
can't even have coupons or
38:49
further discounts for it to
38:51
go below this particular
38:53
product on this skew
38:56
occasionally you could if
38:58
you were in a sale and you're
39:00
buying someone's buying a
39:01
ton of things depending on
39:03
the manufacturer in the map
39:04
policy sometimes it allows you
39:06
to do a one time discount on
39:09
the invoice but you can't
39:11
advertise a sale you can't
39:13
advertise a coupon you can't
39:14
advertise any of that which is
39:16
why you usually see the
39:18
discount supplied at checkout
39:20
correct yes good prior to
39:23
that's a big no no and what
39:25
we were looking into is just
39:27
a brief history prior to
39:29
going on air we looked into a
39:30
brief history and it appears
39:32
that because if you're listening
39:34
to all this and you're like
39:35
man it sounds a little
39:36
complicated and done quite
39:38
making a lot of sense from what
39:39
I thought I knew about
39:40
capitalism in America you're
39:43
we know you're right that
39:45
this is actually in violation
39:48
of free market economics it
39:51
kind of is like lying in the
39:52
sand you know kind of
39:54
that baseline but what was
39:56
what was happening is that
39:59
certain people were not getting
40:01
market share or you were
40:04
ruining relationships so if I
40:07
am a manufacturer I want to be
40:09
able to sell to Walmart just
40:11
as I want to be able to sell
40:13
to Target and if I give
40:16
Walmart the advantage then
40:19
an entity like Target who has
40:21
a massive purchasing power
40:23
could be like yo I'm just
40:25
not going to buy from you and
40:27
now you would lose a substantial
40:30
amount of capital that would
40:32
be coming into your business
40:34
not only that if you have a
40:36
small business like us or smaller
40:39
yet than us and you want to
40:42
put them out of business then
40:44
you just go in and undercut
40:45
pricing you make it so that
40:47
they can't buy at a level
40:49
that makes them any money
40:50
listen as part of the iron
40:51
curtain I'm gonna put
40:52
four wheel parts and Polaris
40:54
out on blast and they
40:56
literally had a predatory
40:58
practice of doing this they
41:00
would absolutely saturate
41:04
markets where there was
41:06
higher performing businesses and
41:08
I'm proud to say that we still
41:09
exist despite the fact that
41:11
they attempted to do that
41:12
within northeastern Ohio
41:14
western Pennsylvania so on and
41:16
so forth that it was so
41:18
crazy they would literally the
41:20
sale would come out right
41:22
after the people that could do
41:24
something about it's closed
41:25
yep and then it would go off
41:31
quarter tech was a huge
41:32
violator of that yeah I
41:34
have no problem sharing this
41:36
because these are factual things
41:38
that I had I had to provide
41:39
screenshots for and they were
41:41
practices that some of these
41:43
companies employed because
41:47
of their purchasing volume
41:49
yep and then we're like yes we
41:51
did it so what 100% you want
41:53
us to still buy from you and
41:55
they're like well yeah yep
41:57
what then a number of
41:59
individuals kind of started to
42:02
see play out though is that
42:04
yes you have four wheel
42:07
parts Polaris but that's
42:10
one entity the entity of
42:14
all of these small shops from
42:17
coast to coast is actually
42:20
a much larger purchasing power
42:22
when you add them all up
42:24
yeah and so they manufacturers
42:26
realized they were actually
42:27
biting the hand that fed them
42:29
because some of the things
42:33
that ultimately those violations
42:35
that that took place for two
42:37
three five years they did not
42:39
actually add up they did not
42:40
benefit the manufacturers in
42:42
fact they put some manufacturers
42:44
out of business and they
42:45
didn't allow them to sell
42:47
within other you know other
42:48
markets only that actually
42:50
didn't do that business that
42:51
good either which is why we
42:53
saw them kind of fall that
42:55
specifically four wheel parts
42:56
fall from fall from grace
42:58
from grace because you can't
43:00
keep losing money on product
43:02
correct others out of business
43:04
when the other people don't
43:05
go out of business and the
43:06
problem is that in the four
43:07
wheel drive industry the
43:08
product wasn't changing Walmart
43:10
can go to high sense and
43:12
say I need you to make this
43:14
TV cheaper yeah and and quite
43:16
frankly they will you know what
43:18
I mean whereas if Polaris
43:21
four wheel parts goes to I
43:23
don't know I'm gonna make
43:24
somebody up our tech I need
43:26
you to make your bumper
43:27
cheaper our tech is going to
43:28
be like I got USA Steel
43:30
I've got my my my process
43:34
my fab guys my fab guys
43:36
get paid what they get
43:37
paid I can't and so there
43:40
is this kind of natural
43:43
I can't make this cheaper I'm
43:45
not going to so then you have
43:46
to buy it by the truck load
43:47
which is also why there is
43:48
less margin in this
43:50
industry than you get into
43:51
those some other like TVs
43:53
electronics there's a ton
43:55
of margin because exactly
43:56
that there's 30,000
43:58
different factories in China
43:59
that'll make it for less
44:00
absolutely it's just a
44:02
bigger market in general
44:04
so it's easier for them to
44:05
do that correct so when we
44:07
have this industry and I'm
44:08
watching other shops other
44:10
businesses other distributors
44:11
go hey we're offering these
44:14
sales on Black Friday I'm like
44:16
man I know they're kind of
44:17
really not sales you know
44:19
unless they they are like a
44:21
discontinued item or you did
44:22
a special buy and as Jeffrey
44:24
was mentioned when we were
44:26
doing some of our talking
44:27
and research if you bought
44:28
a truck load of a said
44:30
product and you got special
44:33
agreement to say basically
44:35
on this run on this
44:37
pallet on this truck load
44:39
we have permission to do this
44:42
three-day sale and then once
44:44
that's done once this this
44:45
line is gone that then it's
44:47
gone I can't offer it again
44:48
I can't advertise it again
44:50
those still do exist yes and
44:52
it's important to note so when
44:54
Jeff was talking about what
44:56
real deals do exist there are
44:59
oftentimes that as a thing
45:03
because factually back in the
45:05
day we saw this with the
45:07
if good rich ko2 which you know
45:09
no longer exist necessarily the
45:11
ko and then the ko2 right
45:13
it's a great way to deplete
45:15
old stock you don't want on the
45:17
books anymore and that's again
45:19
why you see so much of this
45:20
during Black Friday and
45:22
into December that's an
45:23
inventory reset for retailers
45:25
100% you know just like
45:28
cell phones are a perfect
45:29
example they come out with a
45:31
new model constantly and at
45:33
least yearly so you don't
45:36
want your 25 model on the
45:39
on the books Jan first
45:41
correct well and we didn't
45:43
even get into it and we
45:44
don't need to but there's
45:45
tax incentives and tax
45:46
benefits of doing this and
45:48
the loss leaders how you can
45:49
benefit as a business right
45:50
by doing that by clearing
45:52
that inventory so as far as
45:55
applicability to us and
45:58
despite the fact that I
45:59
feel like we've painted a
46:00
picture to say that there's
46:01
not a lot of good deals
46:03
out there here's where the
46:05
deals come in and it hurts
46:06
small business when the
46:08
manufacturers offer a deal
46:11
that is a map violation in
46:13
itself direct to consumer but
46:15
it's direct to consumer from
46:16
the manufacturer so they can
46:17
do that price and as a
46:19
small business we don't get
46:21
that benefit so oftentimes
46:23
they are selling at our
46:25
margin yep so we can't
46:27
meet we can't beat that
46:28
price we can't match that
46:29
price and and and sometimes
46:32
what they will do is
46:34
they'll be like yeah we
46:35
understand that basically
46:37
we're selling direct to the
46:38
consumer at your margin but
46:40
they don't have that big of
46:42
margins right again they can't
46:44
benefit us with that extra
46:45
margin for us right and they
46:47
and so they go well I'll
46:49
give you 5% more I'll give
46:51
you 3% more which is
46:53
which is fine but if I've
46:55
got a bunch of legwork in
46:59
something in or to to find
47:00
the exact right part or
47:03
if we bundle free shipping
47:05
into it for for our
47:07
consumer well now that
47:10
doesn't actually that's not
47:11
a deal for you because you
47:13
know I'm eating shipping in
47:15
our 20% off or something
47:17
like that right and so this
47:20
is where I think we have
47:22
seen a shift within the
47:24
industry certainly post map
47:27
which was somewhere in the
47:29
for the four wheel drive
47:30
industry what we're talking
47:31
about was map pricing
47:34
emerges in the late 90s
47:35
2000s right roughly speaking
47:37
there's a music record
47:40
legal case five companies
47:42
got investigated by the FTC
47:44
for enforcing map creating
47:47
this map policy and then
47:49
may of 2000 they agree
47:51
not to use map and then
47:53
somewhere from there you
47:56
start seeing it roll out
47:57
into other industries and
47:58
then as it continues to
48:03
2015 2017 range it starts
48:06
to leak into the automotive
48:09
industry sure and and
48:12
that's exactly it leaked
48:14
into the industry everybody
48:15
was kind of like what are we
48:16
doing with this and we're
48:17
very much we are much in
48:19
the throws of business SFJ
48:21
four by four is right and
48:23
we're at some of those
48:24
higher level conversations
48:26
where how is this going to
48:28
affect us is going to
48:29
benefit us is going to hurt us
48:31
and trying to be on the
48:33
forefront of a degree of
48:35
understanding it and employing
48:37
it to the best of our ability
48:39
so at this point in time post
48:41
covid and the consumer
48:43
industry and market that we
48:44
have is this kind of
48:47
wild retailers really
48:49
in my opinion are not
48:51
capable of giving great deals
48:53
unless it is that special
48:56
buy or discontinued model
48:58
right as we we kind of unpacked
49:00
with eastwood or some of these
49:01
other you know some of these
49:03
other retailers and
49:04
distributors within our
49:06
specific industry but the
49:08
manufacturers are selling
49:10
direct to the consumer
49:12
and giving authentically
49:15
good deals in certain
49:16
degrees now one of the things
49:18
that we did talk about was
49:20
the fact that like obviously
49:22
if you've listened to
49:23
podcast you know we had a
49:24
interview with revolution gear
49:28
deals through the weekend are
49:30
actually the same that we can give you
49:32
and that's because revolution
49:34
really needs professionals
49:36
to to do the gear job
49:38
it's a less DIY market
49:40
not say that it can't be DIY
49:42
right but it's less they rely
49:44
heavy on service industry
49:46
to sell their product versus a
49:48
DIY market to buy their product it's a warranty
49:50
and and reputation thing
49:52
at that point because
49:56
harmed easily by a bad installer
49:58
yes hundred percent
50:02
have your traditional
50:04
bumper suspension manufacturer
50:06
who is already selling to the DIY
50:10
with the statement that a
50:12
good product could be harmed with a bad installation
50:14
it's a little harder to
50:16
have a bad installation it's a little
50:18
harder to have a bad installation
50:20
right on a standard bumper
50:22
on a on product on a bolt-on
50:24
product there's not thousands of an inch
50:26
of measuring required correct
50:30
we see a difference in the
50:32
discounts and whatnot and so Jeffrey
50:34
this weekend had been asked
50:36
if he could honor some deals
50:38
from some manufacturers
50:40
and I had some of them I said
50:42
nope by direct and others
50:44
revolution gear specifically you know
50:46
what for warranty purposes we will
50:48
honor those prices for you if you buy
50:50
while they're advertising those prices
50:52
and so I do believe
50:54
that certain manufacturers
51:06
products I certainly
51:08
know that iron rock
51:10
off-road does authentically
51:16
holiday yes era or range
51:18
and there's a comment somebody in the comments
51:20
had taken advantage of that last year
51:22
Michael actually and then he said
51:26
was waiting for the black Friday to buy the ox
51:28
locker because he got fifteen percent
51:30
off of that and that's running through
51:38
do free shipping which
51:40
is not something that they are great
51:42
at it's not something you get regularly
51:44
again it's one of the incentives
51:46
that I typically offer our
51:48
customer base is that we try to bundle
51:50
shipping into your cost of purchasing it
51:52
with us certainly the bigger kits
51:54
and whatnot not always but sometimes
51:56
our tech is running twenty five
51:58
percent off darn near
52:02
twenty percent off darn near
52:04
site-wide so there are
52:06
what I believe to be
52:08
authentically good deals
52:14
to do that transaction here
52:16
and now but I think we're in a time
52:18
of in a season where
52:20
oftentimes people are
52:26
smaller tangible I think you also
52:28
have to be careful a lot of
52:30
times those manufacturers
52:32
offer free shipping
52:36
but then you go to this
52:38
where it's twenty percent off but the shipping is not free anymore
52:40
yes so you're not actually saving
52:42
a lot of money right and so you got
52:44
to be careful with that sometimes there is a good deal where
52:46
you're getting the free shipping and the discount
52:48
but sometimes they just change
52:50
the verbiage of the sale
52:52
and again that's just to get you on
52:54
their website so it makes you
52:56
um here on the go ahead and make that
52:58
purchase well and what you mentioned
53:06
so personally what's interesting
53:08
about that is I I did
53:10
but I think you have to
53:12
change the definition
53:14
of a door buster all right what do you think
53:16
so door busters used to be
53:18
a thing where you if you weren't
53:20
within one of the first fifty people
53:22
in the door you were not getting that deal
53:24
correct now their door busters are
53:26
advertised for the whole
53:28
sale weekend they're just
53:30
there and some of them are
53:32
still your last leader type deals
53:36
there for the whole weekend they're not
53:38
you have to break down the door and I think
53:40
I think a lot of that changed in the
53:42
90s and early 2000s where people
53:44
were literally being killed
53:46
from stampede or people
53:48
with the video game industry with
53:50
the x-boxes and the playstations
53:52
with guns going off at best buys and
53:54
things like that so I think
53:58
advertising got put out
54:00
and how we do these deals to make it
54:02
safer for the consumers and for the
54:04
employees oh the employees
54:06
I mean in my opinion specifically because
54:08
as you showed me that tiktok great
54:10
tiktok from a gentleman
54:12
at Target basically doing
54:14
a you know a speech from
54:16
Braveheart or it was from 300
54:18
or is it the is it just a
54:20
straight straight knock off we are
54:24
it was it was fantastic
54:26
and you know ramping up his
54:30
in preparation of a door buster
54:36
fell and I understand what you're saying
54:38
I guess I'm having a hard time
54:42
air quotes door buster that's all weekend
54:48
I saw a couple good beams unless it
54:50
was you know previously
54:52
sixteen hundred dollars and now
54:54
it's a thousand bucks and I say
54:56
six hundred and fifty dollars did you see
54:58
the the golden ticket deals that happened
55:02
be wrong but I believe it was target and lows
55:04
that offered a golden ticket
55:06
option and I don't know
55:08
exactly how it worked
55:12
the winner of the golden ticket got like some candy
55:14
and a free little item
55:16
the winner of lows got like this
55:18
massive crazy shopping spree
55:20
huh but it was you open
55:22
up these buckets and in the buckets
55:24
there was only so many people that got a bucket in
55:28
gift card for lows there was a small
55:30
little like our purple strap deal kind
55:32
of things like that sure some tchotchky
55:38
ticket hidden for one one winner and they got
55:40
like this big shopping
55:42
spree that's crazy to get a buzz
55:44
around and sure but that
55:48
new door buster is is
55:54
promos I was going to talk about harbour
55:56
freights they did their
55:58
black friday sale a week
56:02
members and that's just to
56:04
incentivize you to go by
56:10
so that you could get this perceived
56:12
deal with that said
56:16
go the whole week I am ITC
56:18
member didn't care whatever
56:22
night just because I needed something
56:26
oh well that's on sale
56:30
hey is there any more of these oh yeah
56:32
there's a whole pallet of lights over here
56:36
their their black friday sale
56:38
it went for a week before
56:46
on the shelf was empty
56:48
yep but they had a whole pallet
56:50
of them and so what that sells me is
56:54
volume of these lights
56:56
and they just need to get
56:58
them off the shelf sure
57:00
and somebody might argue that they're ramping
57:04
in anticipation of these sales
57:06
which is also a thing
57:08
which is also a thing but then think about
57:10
the quality that may
57:12
or may not exist in them right I mean
57:14
the idea that we once
57:16
had these products that were
57:18
you know authentically
57:22
with the expectation that it would draw you
57:24
into the store we are not
57:26
able we're not doing that anymore because everybody
57:28
sitting at home and they're underware shopping out the
57:30
internet so there is no longer a
57:32
need to push you into the
57:34
store from a manufacturer standpoint
57:36
they're happy to offer you a percentage
57:40
and even the even Harbor freight they don't
57:42
care if you come into the store necessarily because
57:44
they offer the same sales every three months
57:48
Harbor freight tool junkie that I
57:50
am I recognize that a lot
57:52
of their pricing was not
57:54
any better than the sale that will
57:56
come around in three or four
57:58
months from now and it's at that point
58:00
it's convenience it's convenience I was
58:02
there it was on sale I was on by
58:04
light anyway it was just nice
58:06
to get a little bit of a discount on it couldn't
58:08
agree more and and it makes you want
58:10
to be the ITC member or just
58:12
this much more because you know that you
58:14
get the heads up on those deals so
58:16
and I agree entirely with you what I'll
58:18
say you were talking about the kitschy the creative
58:20
the work around yeah what they did do
58:22
and I know this with fact is
58:24
they actually stocked up their they have
58:26
a reconditioning program and
58:28
they had stocked up and
58:32
truck deliveries in such a way that
58:34
they had more of their scratch and
58:38
to the you know when you
58:40
walk into our store at least to the right
58:42
was a much more fuller experience
58:44
and I had a whole conversation with them about
58:46
a week ago that they had been
58:48
periodically they saw a bump in their
58:52
product coming in again
58:54
makes sense because that's just a product they
58:56
just need to get off the books
59:00
to just get rid of they took it in on warranty
59:02
and it's right now it's going it's it's
59:04
worth zero dollars to them right
59:06
where if they run it through their refurb program and
59:08
resell it they can at least recoup
59:10
some cash on it and and there's
59:12
a fine line on some cash and right
59:14
off there's a balance there which we won't
59:16
get into percent that is a thing
59:18
as well that they have to consider and so I
59:20
think that you know whether it be the door
59:22
buster from the the buckets the mystery bags
59:24
the the the golden tickets
59:28
our industry has changed and
59:32
Scott had in in our preparation
59:34
this we've mainly seen percentages
59:40
hey folks you have to run out and buy
59:44
I personally didn't
59:46
see that at all within
59:48
our industry I would love to
59:50
know if anybody of our comments has
59:54
or if you know you've listened
59:56
to this this point and you you know that there's
59:58
this great deal going on you'd like to share that
00:02
can share that out to the the
00:04
rest of our listening audience you
00:06
can you know Texas our tax
00:12
we will gladly say hey
00:14
everybody needs to run over here and buy this
00:16
thing because it's such a great deal
00:18
otherwise I'm not exactly
00:20
seeing them this year
00:22
saw a lot of percentages
00:24
I saw a lot of good
00:28
manufacturers who were able to give some
00:30
percentage off product direct
00:34
aware you have to have somebody if
00:36
it is a product that requires installation you have to
00:38
have somebody who can install that well
00:42
conscientious of that would be
00:44
how I would caution you
00:48
we've reasonably ran our gamut
00:50
pulled our curtain back a little bit
00:52
on on us as a business
00:54
why we make the the choices that we are
00:56
are not open and closed
00:58
in these situations and what products we
01:02
choose to sell at what discounted
01:04
rate or can or can't
01:06
at that point and really in the
01:08
end of it us as a business we want
01:10
to give you the best deal we can
01:12
year-round so we're always
01:14
going to try to chisel that price down
01:18
in general that's what
01:20
I think it's one of the things that's made us unique
01:24
approach building them like we're our own
01:26
but we we buy like our own as well
01:28
absolutely and and the big piece that
01:30
I always say is that we make money when we buy
01:32
not when we sell to the customer
01:34
because of that you
01:36
as our listener as our customer
01:38
get the extension of that mentality
01:40
we're looking for the best possible price
01:42
and so whether it is by the pallet
01:44
or whether it is a relationship
01:46
with a manufacturer
01:48
our objective is to
01:50
buy competitively because
01:52
from the very beginning
01:54
the phrase that I use was
01:56
our expectation was to be
01:58
internet competitive right there were
02:00
other shops that we were aware of
02:02
who you would go into
02:04
and you would get quoted $100
02:06
$150 more on an item
02:08
than you could buy it online
02:12
that was always lost on me
02:14
I don't quite understand that
02:16
but then you also say well
02:18
you're not allowed to bring me that product for installation
02:20
well okay well now all of a sudden
02:22
all you've done is turn that customer away from being
02:24
a valuable customer
02:26
of yours whereas if we can
02:28
sell within a reason
02:30
to our customer base
02:32
at the price that they would buy
02:34
online well then they are incentivized
02:36
to buy from us because they get
02:38
the knowledge they can get the service
02:40
and the installation of it
02:42
and when we can't do it online
02:44
we will work with you on doing the install anyways
02:48
beat that price but if you bring it to us
02:50
with exception of a few select
02:52
products we'll install it
02:54
and those few select products are ones that we just
02:56
flat out know can't be installed
02:58
sure and we have relationships
03:00
with enough manufacturers
03:02
on the products that we are strong on
03:06
sense and not only that we will
03:08
assist with warranties
03:10
and stuff on product that we didn't even install
03:12
just for a customer service
03:18
you in this period of
03:20
looking for the best deals and when everybody's
03:22
pockets are already stretched
03:26
it's a deal that makes you want to whip
03:28
up your card and buy it right that second
03:30
take a moment sit back
03:32
say is this actually the deal I think
03:34
it is does this actually
03:36
need to be on my credit card balance for the next
03:38
six months did I need to buy three of these
03:40
to get the one free correct yeah
03:44
and I can't help and I watch these
03:46
and I maybe this is the industry that's a little
03:48
bit lost or the market that's a little bit lost
03:50
on me but a lot of these harbour freight
03:52
resellers and they're going in and they're buying
03:54
these wrenches at you know 40%
03:56
I don't understand and they're buying them at
03:58
cart loads and then they're taking a marketplace
04:00
and reselling them like how
04:02
yeah how is somebody so oblivious
04:04
they're not just doing this I don't know
04:06
these sounds of the guy doesn't have a truck
04:08
can't drive there I don't know
04:10
it's so confusing so be
04:12
cautious in this season
04:14
when our money is already thin
04:16
yeah in how you're spending
04:18
your hard-earned dollar until next time
04:28
hopefully people actually
04:30
know some some got some deals out of that
04:32
or at least a conscious way of thinking about it
04:34
absolutely because I didn't really see the
04:36
the hard line deals out there
04:38
so I know not like they
04:40
once were not like they once were like I said
04:42
on me it's only beneficial when you
04:44
were already gonna buy a product
04:46
anyway and you just got a little bit
04:48
of a discount so that's kind of cool I agree
04:50
so speaking of which
04:56
so I my beginning of
04:58
my little break I took I was actually
05:00
thinking I'm gonna get in the garage I'm gonna do
05:02
a bunch of car projects
05:04
I got a day of doing that
05:12
I thought we took a break but it didn't feel
05:14
like it I have yeah I
05:16
did not I got I got to sleep a little bit
05:18
more don't feel a lot rested
05:20
though don't understand that
05:24
or the big advantage I got
05:26
is the rear window for the Model
05:32
me chopping it and I was able to
05:34
have enough time to run that through the planching
05:36
hammer and it's less warped
05:40
nice other than that
05:42
we did go take advantage we were
05:46
starting to show its age it was
05:50
speaker was getting blown out
05:52
as I constantly do for some reason
05:54
and the screen was broken because
05:56
welding sparks breaks glass
06:00
go figure so we went ahead and
06:02
went in and got maybe that's why your speakers keep
06:04
blowing out too easy killer
06:14
because of we knew that they were
06:16
gonna fish the 25s out the door
06:18
26s are going to be rolling out
06:20
and they were doing a good buy
06:22
back program literally just
06:24
like we talked about they paid
06:26
you know a decent amount
06:28
for our old phones to take
06:30
off for the new phones it's kind
06:32
of a wash there's a couple
06:34
sense difference kind of scenario
06:36
gets us a recent on the phone
06:38
gives them some phones refurbish
06:40
and sell off into that
06:42
different market so
06:44
and just to pose that is literally
06:48
I felt myself being
06:50
Jeff the builder this weekend
06:54
Sunday we didn't have to go anywhere
06:56
didn't have to do anything my wife
06:58
had already cried we're not spending
07:00
any money today which I was here
07:04
but then I went to get the Christmas
07:06
decorations out she's like well let's just
07:08
stay home and set up the Christmas tree and I'm like
07:10
that means I got to
07:12
crawl into my closet
07:16
fight with everything in the dark with a flashlight
07:18
of course I don't know where my good flashlight
07:22
ran the other ones almost dead so they're like
07:24
flickering and you got to shake them to get them to work
07:28
you know there's mice or something around
07:30
so you can't see you're fumbling in the dark
07:32
you're getting cobwebs in your hair
07:34
it's just a terrible experience
07:36
and on top of that the insulation
07:40
stapled and people had gone on
07:44
put up every bit of remnant
07:46
of drywall and strip of steel
07:48
or not steel of wood
07:50
to hold this up which was not going
07:52
a good job so of course
07:54
right over top of the decorations
07:56
the insulation is literally
07:58
laying on them and on top of that
08:00
someone thought it was wise to paint
08:04
which is the roof white
08:06
what does paint do when it gets old
08:08
flakes off so not only did I have
08:10
fiberglass insulation
08:12
over top of my decorations I had to get
08:16
everywhere did you taste them
08:20
I thought about it while I was there
08:22
I was like I betcha this is lead paint don't care
08:26
this is bad this is taking years off my life
08:28
at this point and I just
08:30
gave my Christmas decorations for my children
08:32
so my wife is at the door
08:34
cause it is a pain about to climb in
08:36
out of this little hole
08:38
and I said you know it would be so much easier
08:40
if this insulation wasn't falling down
08:42
and I could see in here with a
08:46
true supportive wife fashion
08:48
she goes well we could do that
08:50
I thought this is how Jeff
08:52
gets into the situations where
08:54
at midnight he is building
08:56
something or hiring down a wall in his house
08:58
because his wife is going
09:00
well yes honey we should just do that
09:02
so next I know we're driving the lows
09:04
sometimes it's her idea but yes
09:06
that's exactly how this happens
09:08
and I've been buying foam insulation
09:10
which meant I had to clean out
09:12
the bed of the truck from building the building
09:14
which I had been putting off and procrastinating
09:16
so where does all that go
09:18
right in the bucket of the tractor and I'm like please don't snow
09:20
cause now I have to move that again
09:26
and pull in the pro park
09:28
and go in and find the foam
09:30
get the right washers for it
09:32
screws you know coming out of our
09:34
ears so I don't buy any more of that
09:38
I get a box I'm like I'm gonna figure this out
09:40
go up in there and I realize
09:42
real quick that where I wanted to tie in the wiring
09:44
is a three way switch
09:46
I don't really know what I'm doing
09:50
so I get Google out going
09:52
and I look at the diagram I look at
09:54
all my switch and I go this does not look the same
09:56
that means someone was
09:58
creative and just did what they wanted to do
10:02
so I and not only that
10:04
you'll blow this I'm pulling the switch out of it
10:06
and wires are falling off the switch
10:08
and sparking at me as that's happening
10:10
I was like oh great I found a house fire
10:12
this is how I burned my house down
10:14
so and they don't know how to
10:16
tighten it down I love the part that he
10:18
doesn't know what he's doing with electric
10:20
and doesn't shut it off first
10:26
well they're setting up decorations downstairs
10:28
I need the house you know functioning
10:32
electrical screwdriver with the plastic
10:34
all the way to tip so I'm prepared
10:38
so I get everything attached
10:40
back to the outlet or the switch
10:42
I put it back in there I'm thinking about
10:44
what you know how am I going
10:46
to do this if I'm not going to do this
10:48
dinner time so I sit
10:50
and I and I you know
10:52
process through dinner
10:54
and I go up there and I'm like I'm screwed
10:56
I'm just going to hook it up so I pull it all
10:58
back apart knock the
11:00
lock out out of the box put in
11:04
box wired up before
11:06
at least knew that smart
11:08
when you say coax are you installing
11:14
the wire in the box
11:18
how I think it should be
11:20
turn on the light nothing happens
11:24
so I sit back and go
11:26
this is the moment where you're sitting
11:28
cold there's a transmission on your chest
11:30
and you're trying to shove it into the jeep
11:32
back in the day we're laying on the ground
11:34
but it gets better choices it gets better
11:36
he told me this part so
11:38
I think I'm thinking in this moment I should
11:40
just message Jeff and be like
11:44
throw up a white flag
11:46
somewhere I'm like no because
11:48
Jeff will have to drive out here
11:50
and like do Jeff the builder
11:52
and he needs to spend time with his family
11:54
I've already hogged too much of his time
11:58
man up and figure this out
12:00
and that light bulb went off and I said this is a three way switch
12:02
I bet you somewhere else
12:04
somewhere else so I go downstairs I turn on the switch
12:06
I come upstairs and the lights on I was like you know what
12:08
that's probably not right
12:14
I need to get insulation figured out
12:16
I'm I got light now
12:20
so well I'm glad that your house
12:24
he wired it to one of the switches
12:26
direct instead of through the three way system
12:28
we figured it we unpacked it this morning and figured out
12:30
what I just one wire need switch that's
12:34
the other best part is I got in there originally
12:36
I was going to tear all the old insulation out
12:38
and put this up and a light bulb
12:40
went off in my head and I was like I bet you
12:42
I just put the foam over top of what's
12:44
already there it won't fall down anymore
12:46
what staple insulation is designed to do
12:48
you're supposed to put hard
12:52
board over top of it not random pieces
12:54
of scrap so I just went ahead
12:56
and did that and take the seams
12:58
that actually looks really nice nice I have light
13:00
we were able to organize
13:02
because now we can see vacuum
13:04
to create you know all the crap
13:06
up so overall it was great
13:08
it was great look at you
13:10
I mean you know can't just get the
13:12
order you know the Christmas decorations
13:16
but next year I told
13:18
my wife I said older Scott will be
13:20
much appreciated future Scott
13:22
future Scott will definitely be
13:26
process with that said
13:28
we have way too many Christmas decorations
13:32
my family to please
13:34
reduce which she's telling me she already
13:36
did I don't believe her
13:42
but that is how Scott became
13:44
Jeff the builder over the weekend love it
13:46
and I definitely want to fire
13:48
myself and hire Jeff no no
13:50
I support you being
14:02
right and yet still nothing being
14:04
terribly bad so there's
14:08
what it is that's fine
14:10
I was all over all over that's what you were saying
14:14
I do want to comment on the parade
14:18
thank everybody who came out and
14:22
the cold and the wind I think the wind
14:24
was the wind was the biggest challenge right through you
14:28
Jeffrey thank you for coming in
14:30
and making sure that it went
14:32
as as seamless as it could
14:38
never know what to expect
14:40
as far as attendance is concerned
14:44
share out into the world that
14:46
might be changing in the future
14:48
you know there some city
14:50
folks are leaning towards maybe
14:52
you know putting a cap on participation
14:54
and we'll see how that goes I don't love
14:58
we weren't exactly sure so we started to
15:00
make sure we greeted everybody it's
15:02
important to me that we greet so my son
15:04
and his friend made sure to stop
15:06
and give him a kind of heads up
15:08
came to me went from me to Jeff
15:10
and we've had other people volunteer
15:12
basically just to arrive at the parade
15:14
you're talked off by three people
15:22
we really enjoy spending
15:24
that time with people
15:28
unified experience right
15:30
so we're all coming from different backgrounds
15:32
different expectations different kinds of jeeps
15:38
one or two or three
15:40
people come from each kind of
15:42
different geography and
15:44
we never know how many jeeps are going to be there
15:46
so having that organized
15:48
setup we're able to accommodate
15:50
way more jeeps than what
15:52
we typically have come and that's
15:54
we get a lot of jeeps so
15:56
at one point you're like I don't know
15:58
if we have to pack them so tight I'm like yep we do
16:00
yeah you were committed
16:04
you know as we already mentioned
16:06
my sister plays a pivotal role in
16:08
facilitating this nice
16:10
open house kind of experience
16:12
we have hot chocolates
16:14
and we had Carmel Apple Bar this year
16:16
which was excellent
16:18
she was slicing the apples right up there
16:20
and you had the bowl with all the different toppings
16:22
you could put on and sauces
16:24
lots of different snacks and stuff
16:26
and we do that as a way to share this experience
16:28
with other jeepers who are coming to our facility
16:30
we want to welcome you and thank you
16:32
for being part of the parade
16:38
less attended than usual
16:40
from a community standpoint
16:44
physically less people out there
16:46
but there's construction
16:50
again it was kind of a cold
16:52
and biting night so I'm not sure if that
16:54
had anything to do with it
16:56
I've certainly seen attendance
16:58
both from our participation
17:00
to attendance of people on the side of the road
17:04
experience so I don't know what the difference was
17:06
this year or just as we talked about
17:08
with some of these Black Friday deals
17:10
everybody's feeling a little stretched thin
17:12
and our pocket books and our
17:14
there was multiple people commenting too
17:16
about how last year the parade got changed
17:18
and so they were questioning
17:20
if people were worried that it was going to get changed
17:22
and didn't make all the preparations to come out
17:26
and a huge thank you to the people who did
17:28
make that a priority and
17:30
I love spending time and sharing
17:32
that experience with you so thank you
17:36
just in the comments here as we end it
17:38
Joe Bryan says Scott Villa
17:46
I concur I had this
17:48
misplaced expectation that
17:50
I was going to have these four days
17:52
it was going to be four days
17:56
really busy right now
18:00
big challenge for me and that doesn't help
18:02
that I think I caught a bit of a bug
18:04
but we're here we did our thing
18:06
and now we've got jeeps to build
18:10
and it will be Christmas
18:12
from here on out folks