Cox Automotive Just SHOCKED the Auto Industry | Episode 1001
About this episode
Cox Automotive's recent study revealed a surprising 76% satisfaction rate among new car buyers, sparking debate among hosts about the validity of these findings. They question the methodology and the disconnect between reported satisfaction and real consumer experiences, which often involve frustration and bait-and-switch tactics. The discussion also touches on the growing role of AI in enhancing the car buying process, with users of AI tools reporting higher satisfaction. The episode dives deep into the complexities of consumer trust in dealerships and the evolving landscape of car buying.
Toyota Camry
"...the versatile RAV4 to the Svelte Crown, the sleek Camry all-wheel drive, the Corolla Hybrid all-wheel dr..."
Toyota RAV4
"From the versatile RAV4 to the Svelte Crown, the sleek Camry all-wheel drive, the Corolla Hybrid all-wheel drive..."
The Toyota RAV4 is a popular small SUV that has a lot of space inside and can handle different types of weather.
The Toyota RAV4 is a compact SUV known for its practicality, spacious interior, and available all-wheel drive, making it suitable for various driving conditions.
Toyota Crown
"...uto brand. From the versatile RAV4 to the Svelte Crown, the sleek Camry all-wheel drive, the Corolla Hy..."
Toyota Corolla
"...velte Crown, the sleek Camry all-wheel drive, the Corolla Hybrid all-wheel drive, the Rugged Tacoma, the T..."
Toyota Tundra
"...the Tenacious Tundra, and the spacious Grand Highlander with all-wheel drive to keep you and your safe."
The Toyota Tundra is a big truck that can carry heavy loads and is comfortable for passengers.
The Toyota Tundra is a full-size pickup truck known for its powerful performance, spacious interior, and strong towing capacity, making it suitable for heavy-duty tasks.
Toyota Highlander
"...the spacious Grand Highlander with all-wheel drive to keep you and your safe. Hey, you bring the action, we'll bring the traction."
The Toyota Highlander is a family-sized SUV that has a lot of room for passengers and their stuff.
The Toyota Highlander is a midsize SUV that offers three rows of seating, ample cargo space, and available all-wheel drive, making it a family-friendly option.
out-the-door quote
"...we see pricing and then we get our hands on out-the-door quotes that, well, the out-the-door quote doesn't seem to be based on the advertised pricing."
An out-the-door quote is the final price you pay when buying a car. It includes everything like taxes and fees, so you know the total amount upfront.
An out-the-door quote includes the total price a buyer will pay for a vehicle, encompassing all fees, taxes, and additional costs. This figure is crucial for understanding the actual financial commitment required when purchasing a car.
out-the-door price
"We have 30,000 plus out-the-door quotes from dealerships across America. Are you telling me the only quotes we're getting are from the 24% of the dealers that are trying to screw their customers..."
The out-the-door price is how much you actually pay for a car after adding everything up, like taxes and fees. It's the total cost you need to consider when buying a car.
The out-the-door price (OTD) is the total cost of purchasing a vehicle, including the sale price, taxes, fees, and any additional charges. It represents the final amount a buyer needs to pay to drive the car off the lot.
Cox Automotive
"I am not buying this BS from Cox Automotive for a second. And this, folks, is why we said Cox shocked the auto industry because it is kind of remarkable."
Cox Automotive is a company that helps car dealerships and buyers by providing tools and information about buying and selling cars.
Cox Automotive is a company that provides services and technology to the automotive industry, including vehicle sales and data analysis. They are known for their influence on automotive marketplaces and consumer behavior.
bait and switch pricing
"...they do show a lot of bait and switch pricing, for example, which not every dealership does it..."
Bait and switch pricing is when a store advertises a car at a low price to get you in, but when you arrive, they try to sell you a different car that costs more.
Bait and switch pricing is a deceptive marketing practice where a seller advertises a product at a low price to attract customers but then tries to sell them a different, often more expensive product. This tactic is illegal in many places.
Kia Carnival
"This is a quote for a, what is this, a key carnival. Okay."
The Kia Carnival is a type of family vehicle that has lots of space for passengers and luggage. It's designed to be comfortable and practical for everyday use.
The Kia Carnival is a multi-purpose vehicle (MPV) that offers spacious seating and cargo capacity, making it suitable for families and groups. It features modern technology and safety features, appealing to consumers looking for practicality and comfort.
Morgan Six Plus
"...at I read. You know, we've been doing videos for six plus years. Okay."
The Morgan Plus Six is a fancy sports car that looks old-fashioned but has modern features. It's designed for people who love driving and want something special that stands out from regular cars.
The Morgan Plus Six is a luxury sports car that combines classic British styling with modern performance. Known for its lightweight construction and powerful engine, it offers a unique driving experience that appeals to enthusiasts of bespoke automobiles.
Toyota Tacoma
"...org slash big game. Dear Unstoppable, the Toyota Tacoma is raring to go. With more muscle and more metal..."
The Toyota Tacoma is a sturdy truck that can carry heavy loads and handle rough terrains. It's well-liked because it lasts a long time and can be used for many different activities, from work to outdoor adventures.
The Toyota Tacoma is a midsize pickup truck known for its durability and off-road capability. It has a strong reputation among truck enthusiasts for its reliability and versatility, making it a popular choice for both work and recreation.
i-Force Max hybrid powertrain
"An available i-Force Max hybrid powertrain belts out up to 326 horsepower, add a truckload of attitude, and you'll leave less arrivals in the dust."
The i-Force Max hybrid powertrain is a type of engine that uses both gas and electricity to make the vehicle run better and save fuel. It helps the truck be more powerful and eco-friendly at the same time.
The i-Force Max hybrid powertrain is a system used in some Toyota vehicles that combines a traditional gasoline engine with an electric motor to improve fuel efficiency and performance. This setup allows for better power output while reducing emissions.
horsepower
"An available i-Force Max hybrid powertrain belts out up to 326 horsepower, add a truckload of attitude, and you'll leave less arrivals in the dust."
Horsepower is a way to measure how strong an engine is. The more horsepower a vehicle has, the faster it can go and the better it can perform.
Horsepower is a unit of measurement that indicates the power output of an engine. It is often used to describe how powerful a vehicle is, affecting its acceleration and overall performance.
Ford F-150
"...we did some examples of F-150 pickup trucks or Ram 1500 tungsten. The inventory turnover has to happen sooner rather than later..."
The Ford F-150 is a big truck that many people use for work and everyday driving. It's known for being strong and able to carry heavy loads.
The Ford F-150 is a full-size pickup truck known for its versatility and capability. It's popular among consumers for both work and personal use, often chosen for its towing capacity and range of configurations.
Ram 1500
"...we did some examples of F-150 pickup trucks or Ram 1500 tungsten. The inventory turnover has to happen sooner rather than later..."
The Ram 1500 is another big truck that people use for work and personal activities. It's recognized for being comfortable and having a nice inside.
The Ram 1500 is a full-size pickup truck that competes with the Ford F-150. It is known for its comfortable ride, upscale interior, and strong performance options.
dealer fees
"...but getting out the door price, things like that. Pretty much everything we preach over on the CarEdge channel..."
Dealer fees are extra costs that car dealerships might charge on top of the car price. They can include things like paperwork fees or costs to get the car ready for sale.
Dealer fees are additional charges that dealerships may add to the purchase price of a vehicle. These can include documentation fees, preparation fees, and other costs that are not included in the vehicle's sticker price.
Ford Mustang
"And from Larry earlier in the show, Zach, at least the 2025 Ford Mustang Mach-E. Yesterday got $10,000 off as a combination of rebates and discounts."
The Ford Mustang Mach-E is a new electric SUV that carries the famous Mustang name. The 2025 version has updates and improvements over earlier models, making it a popular choice for those looking for an electric vehicle.
The Ford Mustang Mach-E is an all-electric SUV that combines the iconic Mustang branding with modern electric vehicle technology. The 2025 model continues to build on its performance and features, appealing to both Mustang enthusiasts and EV buyers.
floor plan
"Sales manager just about fell apart when I asked how much floor plan he had paid. Wow, that's awesome."
Floor plan is a way that car dealerships finance the cars they have for sale. They borrow money to buy the cars and then pay it back when they sell them, which can influence how much they charge for the cars.
Floor plan refers to a type of financing that dealerships use to pay for their inventory of vehicles. It allows them to borrow money to purchase cars and pay it back as they sell those cars, which can affect the pricing and availability of vehicles on the lot.
Toyota Grand Highlander
"...the rugged Tacoma, the tenacious Tundra, and the spacious Grand Highlander with all wheel drive to keep you and your safe."
The Grand Highlander is a bigger SUV from Toyota. It has more room for passengers and cargo, making it great for families.
The Toyota Grand Highlander is a larger version of the Highlander SUV, designed to provide more space and comfort for families. It offers various features, including all-wheel drive, making it a versatile option for different driving needs.
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