I Tried the CAREDGE AI Car Negotiator and It Was a Disaster! (Response) | Episode 982

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It's noon here in Venter City, New Jersey International's Capital Washington, DC. And this is Courage Live for Monday, December 15th with your host, me, Ray, here in Venter City.

And well, Zach hanging out at a four dealership somewhere in the DC Metroplex. How are you today, Hanson?

I'm too fantastic. Happy Monday, everyone, December 15th here with my dad. Today's show is going to be a little different than our normal show pops.

Unfortunately, we got called out yesterday and usually, Deb, the way that we approach these things is, you know, we're not going to really acknowledge anything.

But I think it's really important because I think the intent behind the video that was shared with us yesterday is really good, really awesome.

And so I wanted to take a moment today to really dedicate the space you and me to talk about what happened, what we've learned, and just kind of reaffirm for our community, who we are and what we're up to.

For those of you that are confused by what the heck I'm saying, there was a video that went out yesterday from Chevy Dude, who's someone who's been on YouTube longer than us, that I think Mike's been making YouTube videos much longer than we have.

And the title of the video was, I tried the car edge AI negotiator, and it was a disaster. Same title as we have for today's live show.

And man, dad, there was a pit in my stomach when this got shared with me. I was out the lunch with friends, and I was like, oh no, I know today's about to be turning a little bit on its head.

And it's definitely a difficult video to watch. Did you have a chance to watch it, Deb?

I dig, yes.

Yeah, it was a difficult video to watch because Mike, which to be, you know, really, really transparent here.

Mike's been making YouTube videos longer than us. He's someone who, Deb, I think for what it's worth as we get into today's conversation here.

I've emailed with Mike before in the past. He's actually been on our show before I emailed him 30 minutes ago, actually.

And let him know that we were going to be talking about the stay-thanking him for the video.

So, you know, he's someone who's been advocating to help consumers by cars for a long time.

And as someone who, you know, a lot of ways we really respect and, you know, it was really a bummer to see that.

And so, Deb, ultimately, what Mike found in his experience was that our AI negotiator, the tool that we've built to negotiate car deals to get outdoor pricing to do it anonymously.

It provides an e-nor on a phone number on behalf of a customer. He found it to not be particularly effective.

And so, as I watched the video, there were so many things that stood out to me.

And really, what I wanted to do today, Deb, was show what Mike shared and kind of give our perspective on what happened here.

And then also to demonstrate, which I was really excited about, Mike started a new deal on Friday.

And what's also about that new deal, Deb, I actually, you know, we're going to kick off there. We'll start there.

And I'll share my screen for all of this. This is this is courage or authentic or transparent.

Here I am. I'm going to go into the dashboard here. And actually, wait, Deb, one thing before we do this.

Yes.

Our terms of service, by the way, we're not going to do anything about this, but our terms of service.

Kind of expressly.

Where is it?

Yeah, prohibit this.

Where was it right here?

Agent, including an unlimited to yada, yada, yada.

Posting uploading or ingesting content and or attempting to post upload or use content to adversely impact pricing information that we like.

We have some pretty like strong that we're not going to go after Mike. He's doing his best to provide information to his audience.

Like, there's there's no intent to do anything there, but it is interesting.

It kind of goes against our terms of service here, but that being said, Deb, where I want to start the conversation.

Is where he really left off, which is, hey, this thing is not that effective. And it doesn't help consumers.

And so I'm going to come in here. And I feel so grateful we had a new negotiation that he started on the 20,

on a 2022 Volkswagen Tows, which that fortunately he started with a dealership that's not his dealership.

And what I love about this is if I click into this particular transaction, this particular interaction, we can see all the messages.

And I'm going to cut to the chase here.

We've got two files that the dealership sent us. Let's look at both of them.

This is the first out the door price that the dealership provided Mike with, which has an out the door price of $22,333.

And again, the AI contacts the dealership. You didn't have to do anything. It got the out the door price, which is great.

And then, Deb, two days later, after negotiating, it got a new out the door price as you can see right there.

And the price is $21,157.45. So we're just going to start here, which is, we've got to address the challenges that Mike ran into in the video that he created.

But fortunately, that was, you know, months ago when he did that, those were messages from the end of October beginning of November.

Our team has made a ton of advancements since then. And the most recent one, he started on Friday, dad, he saved over a thousand dollars using the AI negotiator.

So like, first things first, thank you Mike for making the video.

Second thing.

The good is the thing actually works. We know it works because we get a success stories every day.

But wow, that's just the first thing I want to do acknowledge.

But may I, may I say one thing?

Yeah.

You know, I ran dealerships for many, many, many years.

And one of the joys of running dealerships is getting emails where a customer will complain about something or another.

And at a lot of dealerships, they look at those and they don't really respond to them and they don't care.

And I always looked at them as opportunities.

We might think we're doing well.

And if nobody tells us otherwise, we will continue to think we're doing well.

So I used to encourage customers to share bad experiences with us so that I could use those as teaching moments because you can't improve upon something you don't know that is broken.

So as much as people would think, well, we hated what what Mike did with that video.

Well, we can't improve upon the AI agent.

If we don't know what some of its failures are, which I just want to reiterate.

Those messages are from the end of October, beginning of November.

We knew some of the challenges that the agent faced and ultimately have rectified many of them, which we're going to walk through here.

Now, I get curious a little bit. You know, Mike and I have had rapport in the past.

So I was a little bit surprised to see a video versus, you know, we have a proactive customer support team.

We send out survey requests to new customers, which I know dad, you hate surveys.

But we have to ask for feedback.

So I was a little surprised to see that means of communication to us, but who cares?

As long as we learn where we can be better, that's a huge win.

And dad, I do want to come back here.

Let's literally go through, again, this was kicked off on December 12th.

And let's look at this. I mean, the first message that the agent sent in this new negotiations, hopefully Mike makes a new video.

That's kind of what I'm hoping for.

Here is he makes a new video about this one.

And again, the agent provides an email address and a phone number and handles communications, which to be very clear.

You can then do review and edit or autopilot mode.

So you can let it go out on its own or you can review everything before it sends.

We're asking for an outdoor price. The dealership has it listed at $21,339.

dealers, dealer reply, agent reply, dealer reply.

The house is available.

Let's see here.

You're looking to pay cash or finance. When can you come in?

I mean, the agent goes back and forth here, dad, for quite a few days.

It opts into texting with the dealerships. So it can text to $20,000.

And it wants to be at instead of the $21,339.

I mean, you can see it here, dad. It's going to get your taxes and information.

Like it goes back and forth. I think it does.

They want to do a phone call, keep everything via text and email.

This is pretty good, man.

And then ultimately, like we shared a second ago,

the first outdoor price from the dealership is right here, $22,333.

The final outdoor price is $21,157.

I really hope.

I really hope Mike makes a new video and highlights his most recent experience.

And then, dad, when you watch the video, there are quite a few things that he acknowledges

that are not good. And one in particular that really shocked me and our team

was that he made reference to the AI asking for a $3,000 refund

from a credit card charge.

Yes.

And it was so confusing to us.

Because obviously, that was the first time we've seen anything like that.

I just want to share.

I'm going to come all the way down here, bear with me for a moment.

I don't know the intent here.

This is the dealer communication side.

Yes.

That's the agent communication side.

On October 30th at 6.47pm,

into it,

sent from their do not reply email inbox a message to Mike's AI agent email inbox this message,

which was an invoice receipt of some sort.

I mean, we can all look at it together.

It says, what's it say here?

It says receipt confirmation, Mike's car store is address,

these date $3,000.

So again, this got in.

I don't know if it was intentional.

I don't know if it was by accident,

but his into it quick books sent this email to the agent,

which to which the agent replied, let's see here.

I just received an into it receipt showing a $3,000 unapplied payment to Mike's car store today.

Can you confirm whether that payment is tied to the vid or different sale?

So again, it's not like I came out of nowhere.

And I think when I watched that video, dad,

it made it seem like it came out of nowhere.

Yeah, and maybe they did it by accident.

I don't know, I don't know Mike.

I've talked to it a handful times.

But like, I think the reason it felt important to do this today,

dad, is because if you go and you read the comments on that video, y'all,

they are very mean.

The top comment is you are going to make exact cry with this one.

Like, did you?

No.

I took it in stride.

It thought to myself, how the heck?

Like, what's the reaction I want to have to this?

It was like, holy cow, how do we become better?

And then how do I want to present that to the world?

And it's doing this.

Like, and it's very frustrating because a lot of people, dad,

a lot of people are saying like, we've sold out.

There was one on here.

Where is it?

Scam.

Wait, someone called a scam edge.

I was like, come on, man.

Like, we haven't changed.

We haven't changed.

Where is it?

Carage is a scam.

Like, it's a bummer because I think some things within this are misrepresented

and not like a fair narrative.

And then there's a lot of people that want to see us fail, dad.

There's a lot of people that want to see us fail.

And I don't think we've changed at all from our mission six years ago.

I learned a long time ago in the car business that we will never be all things to all people.

Okay?

Some people just aren't going to like us for whatever reason.

Some people are going to want to take shots at us.

Maybe there's jealousy involved from that.

But I don't.

I'm comments I meet.

Oh, for sure.

For sure.

Because I don't think Mike.

I'm not talking about Mike.

Yeah.

Talk about the commenters.

And it's we can only be true to our beliefs and our feelings.

And we're out here every day working hard to help people navigate one of the worst experiences

you can have in your life in this country.

And that's trying to buy a car.

Okay?

And if you don't like us because we're trying to educate,

inform, empower,

I don't even think it's that people like us that I think people like

for some reason because we try and build products and services.

They think that because there's a commercial aspect to what we do,

that they should no longer trust us,

which to be very upfront, y'all,

like you can make a YouTube channel.

And we've been so freaking transparent.

I'm going to be so transparent on today's show.

I can assure you, dad.

And you and I both know this is true.

Mike with Chevy Dude has made millions of dollars on YouTube.

And the reason I can say that with confidence is because we have.

Because we've made millions of dollars on YouTube.

Have me and my dad seen millions of dollars?

No.

Instead, we've decided to build a company.

There are 23 full-time employees and 22 part-time employees

that work here at car edge.

I wish I've made a million dollars in a year.

My dad would have his winter house in Las Vegas

if I made a million dollars in a year.

Okay?

We have not.

The transparency.

We're going to come here.

We're going to go to YouTube studio.

We're going to click on analytics.

We're going to click on revenue.

We're going to go to lifetime.

This is the car edge live channel.

Drumroll, please.

I mean, the channel we're watching.

The channel you're watching right now live on your screen.

We've made $446,000.

Let's switch over here to car edge.

And the reason I'm going to tie this back in a second,

I promise.

Let's go to analytics.

Let's go to revenue.

Let's go.

Whoop, revenue.

Let's go to lifetime.

Drumroll, please.

Wait for it, folks.

It's loading.

It's doing its thing.

It's got to think.

It's got to happen.

We made $1.8 million plus $400.

We made $2.2 million.

I can assure you guys, because Mike's an automotive space too.

He's made millions of dollars.

At least a million dollars making YouTube videos.

It is such a privilege and an incredible honor.

The fact that my dad and I don't want that to be the full scope

of what we do, we decided, I decided, and wrote them into it.

No, we're going to build products and services.

And we are at the bleeding edge of a new technology.

Thank you for the feedback.

Everyone thank you for the feedback.

I'm proud when it doesn't work, of course not.

But we have an incredible team that wakes up every day

that we pay them to come to work and do it in public.

And so, again, I'll pull up my email inbox.

This is the email I sent, like, 30 minutes ago.

I hope you're doing well.

I just wanted to give you a heads up.

My dad and I are going to talk about your video on our live channel today.

I hope you're able to tune in.

And if not, hopefully we can talk in the future.

I wish he had just sent the feedback to me, of course.

But you know what?

The video, Dad, reminds me that there are so many people out there

that have been burnt before, that have been taken advantage of before,

and look at us even in all the transparency

and all we try and do to support.

And unfortunately, I think that we are bad people.

We are not.

We do our best every day to show up here and demonstrate that.

But it reminds me that we have worked still to do

to try and help people see that we are authentic.

We are real.

Do our products need to be better?

Of course.

Do our services need to be better?

Of course.

Where do you think we spent $2.2 million over the past six years trying to do exactly that?

It would have been so nice to have made $2.2 million over the last six years

making YouTube videos with my dad.

It would have been such an easier course to make some freaking money.

That's not the point.

Well, yeah.

The point is to we are a consumer advocacy organization that is dedicated

to trying to level the playing field for people when it comes to purchasing a vehicle

that to help them navigate that journey.

Because for the most part, it's a miserable journey.

Dealers make it miserable.

Okay.

And dealers do it every day.

And customers do it every five or six years.

Customers are at a disadvantage.

And if we're going to be hated by some folks for trying to educate and empower people

so that they can navigate this in a more positive way.

Well, okay.

I'm willing to take that hate.

You know, it is.

Every day you have a choice as a human being.

Do I want to make it a good day or do I want to make it a bad day?

Do I want to be nice to people or do I not want to be nice to people?

How hard is it to say hello to somebody when you when you walk down a street?

How hard is it to acknowledge the existence of another person?

How hard is it to do the right thing to want to help people?

Okay.

And to be called out on a daily basis.

Trust me.

I read the comments to be called out on a daily basis that you know,

literally I'm a piece of poop for for having done what I did for 43 years.

And I must have ripped off.

How many people did you did you rip off right?

Well, I think the number might be 12.

Okay.

Maybe it's more.

Maybe it's less.

Did I intentionally try and rip people off?

No.

And so you can't you can't paint people with such a broad brush in any industry.

Which again, to be clear, like for the most part, I found Mike's video to have constructive criticism.

Absolutely.

Yes.

Absolutely.

And that's why again, I'm so hopeful.

Again, he kicked off another deal on Friday.

Friday, December 12th, the prior deals were from the end of October beginning of November.

And let's just pull up again what we're looking at here.

This is the AI message because I want to stand behind what our team has invested so much.

And it works.

It works.

Here's the AI message.

I've been working with Dayton on the towels and we got a $20,000 selling price.

The sticking point is the $599 permit plate package that's on top.

I've done more research, including a local review.

And that really doesn't speak highly of permit plate.

And I'm not comfortable paying for it.

At the same time, I've got a quote.

I'm 2021 Tiguan at 18 three with no dealer add-ons.

Rather by the towels from you, if we make the numbers make sense, if you could do a 19 five selling

price before taxes and fees with no permit plate.

This is an AI agent sending this message on behalf of a customer, the dealership response.

My manager says we are willing to make this deal for you.

What day and time would work best for you to come in?

Hey, Aaron, so if I removed the permit plate and we were at 19 five on the market sales price,

you'd like to move forward with the towels, correct?

Hey, Dayton, thanks for checking with your manager.

Yes, if we were at 19 five selling price with permit plate completely removed

and no other add-on products, just your normal docks, the Indian attacks, and VMD fees.

I'm good to move forward on the towels.

My schedule is still pretty unpredictable, so I'd rather not lock in a specific appointment

and then have to reschedule on you.

Once I see a window open up, I'll text you.

Can you send me the updated out the door price based on the 19 five?

Send it over shortly.

We got the new numbers here.

Got the wrong zip code on it.

On permit plate, I was asking to have it completely removed from the deal.

Right now, it looks like you still added it.

Putting pressure, saying I'm buying the other car instead.

This is good.

This is really good, Dad.

And it wasn't really good in all instances months ago,

and it's probably still not really good in all instances today.

That's why we've got a customer success team.

It reaches out to the customer.

So, so grateful, so grateful for the feedback.

And man, I really hope there's another video that comes out that shows this example,

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It does. It doesn't work perfectly. No. Do human beings work perfectly? No.

And maybe that's the beauty of it. Maybe, maybe at times, the AI agent is just as dumb as human beings are.

I do hope there's say some things it should say. I don't know.

Well, Ted, some of the benefits of having what we've built with AI, and I want to just communicate this.

Why I'm as an entrepreneur passionate about this.

Here's me pulling back the curtain a little bit. Here's one of our analytics dashboards.

Those agents have gotten almost 22,000 out the door prices y'all.

And when I say out the door prices, I mean literally full O.T.D. price breakdowns that have everything.

Taxes, fees, dealer add-ons. And as you can imagine, this data does not exist in the auto industry.

And we are working on ways to bring this information to market so that you will not necessarily have to waste time at dealerships

that add add-ons or fees or things like that.

I don't know a single other company that has 22,000 O.T.D. prices that have been OCR-ed into an organized database in JSON format.

I know that's a lot of jargon, but at the end of the day, what's that going to mean?

Means that we can bring more transparency to the auto industry by surfacing this information.

I'm very much interested in playing the long game here, Ted, and trying to really level the playing field for dealerships and consumers

by sharing information about bad actors so that people don't waste time with them.

Who else is doing that? Who else is waking up and doing that?

And we could have just had a YouTube channel that made $2.2 million over the past six years.

Who does what we're doing? It's silly. The easy route is so obvious.

Yeah, the easy route would have been, yeah, we were just YouTubers, but we're not.

Okay, and I guess part of the issue is we think our mission is bigger than just being YouTubers.

We want to change the industry. We want to change how dealers sell cars, how dealers interact with their customers.

That's what we're trying to change. And you said it before.

There's 23 full-time employees or 20 full-time employees and 22 contract employees.

You know, they're working on stuff to make the AI agent better, to be able to provide better information to the customers out there who are trying to buy cars.

What about our car buying service that we're on pace for a record month over 500 people working with our concierge team.

I don't know a single other car buying service out there that's doing 500 transactions this month.

I mean, I think we, I think we, I think carage is the industry leader in our space, in our niche.

And to then go dad and see the comments on that video, which again, usually me and my dad just let this stuff roll off our back.

What's the point? It's more fun to respond to the comments that have good positive energy.

One minute ago, dad, their concierge service used to be good at least two years ago.

My friend got an amazing deal on a Nissan Armada through them.

Nice, we haven't changed anything. We've gotten better.

Like, and this is what, but what frustrated me a little bit, dad used to be good.

And, and that here's here's the key.

Used to be good.

My friend got a Nissan Armada deal through him.

He didn't say he tried to buy a car.

So how does he know it used to be good?

And it still isn't good.

But this is, this is a little bit of what scares me about the business we've built is I've seen YouTube creators that social media creators go through ups and downs.

And it's like in a heartbeat, you can lose the trust of the thousands, hundreds of thousands, millions that trust you, which I'm having a flashback to Saturday when Tommy came over to me when I was having lunch and asked for a photo because we helped him buy a hand at that.

So it's a very humbling feeling to be, you know, to recognize this goes beyond the computer screen and into real life.

But I've seen creators lose their ability to have an audience and have a community because of God knows what.

And I read these comments and I'm like, I haven't changed.

I haven't changed.

Like, car edge is all doom and gloom total joke.

Car edge is a trash.

They are just trying to get sold.

Father and son have spread doom and gloom about the car market for years.

That's their content.

Who cares and just like, dang, man, we've been doing the same thing for six years.

And I think actually just gotten better.

Yeah, because of this cycle that because there's some sort of like, they see us growing.

Maybe they see us innovating.

Maybe they think it's bad.

They think it's like we lost our ways, lost our roots.

We're doing more than anybody.

And we're doing the same stuff.

It's better.

And 99% of what we do is free.

Yeah.

I mean, it's absolutely free.

And then you look at the car edge community where we have brought people together to help each other.

You know, I don't know how to break it to anybody, but that costs money.

Okay.

We have to employ people to help deal with that.

It's not.

There's expense involved and everything we do.

And so if you want to hate us because what we need to make money to cover those expenses,

sorry, everything in life is not free.

Yeah.

And it's just the way it is.

This has been one of the interesting realizations for me to demo saying those comments are probably coming from dealerships.

This is the first time outside of we've been attacked by some other car buying service people out there, which again, we've never gotten into.

There's, there's no, there's no reason, no justification.

Aside from that, this is the first time where it's consumers saying that car edge is off the rocker.

And that is really hurtful to me because that's obviously not how we aspire to be.

And if we have let people down and provided a bad service, obviously like my dad said at the outset, we need to learn, we need to be better.

So grateful again, I hope Mike makes another video.

We've performed much better.

But it is interesting here, dad.

It's like, you know, any opinions out there about car edge versus delivered.

I feel like Tommy is way more knowledgeable about the industry than Zach.

Guys, I love what the liver does.

I love the content that Tommy creates.

I am so grateful, dad, that here at car edge, we have a concierge team.

We've got 12 people that all have 20 plus years experience by cars that offer the concierge service.

That's been my approach to this.

We've got here.

Did you act professionally and give them a heads up about this video?

It seems like you just wanted some clickbait and gotcha a moment.

I wish we had gone to heads up.

I wish, you know, again, we reach out to all of our customers proactively for feedback.

Unfortunately, we didn't hear from Mike in this instance.

This dead car edge helped me save 14% on my 2025 jet of the AI work time was not as asked.

Are someone saying, hi, Zach, how's pops thinking I wrote that comment?

It's just the internet's tough, man.

Do not follow the bad example from Zach's live streamed debacle.

Car edge is complete trash, scam edge.

Again, y'all.

I don't know.

I mean, we'll stop here in a second.

But like, Mike, you have an open invite to have a call with me.

Everyone in this community.

You want to reach out to me at Zach at car edge.com.

I want your feedback.

I want your input.

It was an interesting video to watch on a Sunday, dad.

And I'm really proud.

That's where I'll leave it.

I'm really, really, really proud of what we've built.

I'm so grateful Mike kicked off another deal on Friday.

And it worked great.

And I'm really excited for what the future holds for what we're building.

Can I ask you a question?

Yeah, please.

Is the team done building out the AI agents daughter?

You can be where the first pitch of the first inning.

It's absolutely crazy that I've been building this.

We, I mean, to be clear here, y'all, like,

it's just a cost center right now.

Like, hopefully, it's my vision comes to fruition.

I want every single person that buys a car to have an agent

that can make sure that they get a better deal.

What do you think we're trying to do by scaling concierge?

It's an agent.

That's an expert in your pocket.

We're going to need to have some support for those human beings.

It's human led, but with, with supportive technology.

And so we're really passionate about scaling us.

Are we done?

No.

And here, here's even more transparency.

Here's the message, dad.

Let me pull it up on the screen.

Here's what I shared on Slack.

Slack is what we use as our internal communications tool.

Hi, team.

Happy Monday.

It came to my attention yesterday that Mike Davenport

from Chevy Dude made a video about car edge pro.

I encourage you to watch the video and read the comments.

There are a lot of really good pieces of feedback in the video.

And I'm extremely proud to note that we've already addressed

all of what he mentioned.

Unfortunately, there's a lot of hate in the comments on the video.

Many people want to see us fail.

I don't understand why.

And I don't feel compelled to try and win people over.

We know that we are waking up each day to try and improve outcomes

for car shoppers.

And I'm so grateful.

I'm proud of our efforts.

That being said, we've been attacked publicly before.

And it will certainly happen again in the future.

My typical approach is to not engage or respond.

Bullies want to respond.

That being said, I don't think Mike is being a bully.

I'm assuming he is well-intentioned and simply wanting to alert

his ears about an unsatisfactory experience.

But I have preferred him sharing that with us directly instead

of as a video, of course.

But he chose not to do that.

And that's his prerogative.

That doesn't change the fact that we have to do better.

And unfortunately, we have.

And we are.

And thrilled to share that on December 12th, Mike kicked off

a conversation with a real dealership in his video he was negotiating

with himself.

And the agent was able to save him over $1,000.

See attached.

I hope Mike makes a video about his more recent experience.

This all being said, today I plan on addressing this head-on

BRLive show.

Please tune in.

I think this represents an awesome opportunity to demonstrate our

values, progress, and how proud I am of the company we have all

built together.

Nicely said.

I wish I could write this nicely as that.

I wish I wasn't so blunt sometimes.

Maybe I shouldn't have been able to make it.

Uh uh, yeah.

Maybe I shouldn't have been able to make a video about that,

but I loved it.

Um, maybe I say one thing.

Go for it, dad.

I, you know, I, I, I make up statistics sometimes.

And you, you and one of the statistics I have made up over time

is that.

6% of the buying population out there are just jerks.

They, they just darn it.

They are jerks.

are jerks. There is nothing you can do or there is nothing you will do that will please

them. These are just unhappy miserable human beings. And so no matter how hard you try,

they ain't never going to be nice to you. And I think in some of those comments on that

particular video that well six percent of the commenters out there are just jerks. They're

just miserable human beings and nothing is ever going to make them happy. And they think there's

a certain level of joy to be had in tearing down others. Well, you're wrong. That's all I can say

is you're wrong. The joy isn't helping others. Isn't the gratitude that you receive from

helping others. I was in Walgreens the other day. Guys, stop me. You're in the car, dude. Yeah,

yeah. That's me and my son. You guys saved me. Think that when you see him, you guys saved me

so much money. That's the gratitude. There is more to be gained in life when you treat people well

and then they appreciate the fact that you did. Yeah, it's good energy. Good vibrates. Yeah.

Yeah, so the hell with that six percent. Okay. Let's take a second to your dead. So specific

request for our community. If you haven't watched the video, please watch it. And then please

also comment on the video. There's a lot of negativity and hate. Let's use this as a moment of

gratitude, whether it's gratitude towards the Chevy dude channel, if Mike has helped you out in the

past with buying a car, leave a comment on there about how he helped you. If car edge has helped

you out, or if you feel a connection to car edge, share a comment on that video asking like,

you know, to share more about his recent car edge experience because again, there was a really

positive experience that we were able to see here in his most recent attempt using the AI

negotiator. And ultimately, no matter what, bring some positivity into your day, this will be the

only response we have to this interaction. That being said, Mike, I did email you. I hope you watch

this. You can reach out to me, obviously directly. Happy to go on the phone with you. And thank you,

again, for taking the time to create that video and share your feedback with us. Dad, we had some

contributions come through earlier in the show here from squeegee kids. Thank you, squeegee kid.

If Mike thinks his first experience was bad, tell him to use the AI tool offer that gotcha motors.

So right, and Zach, that's plenty squeegee kid. Thank you. And then from lumber Jeff, thank you,

lumber Jeff. It's the vocal angry minority who comment mostly. Yeah, so let's change the tone.

Even on today's live show, y'all, you don't mind share, share something that made you happy this

week. Yeah, share something that made you happy this week. And dad, you know what,

I'm going to go for it really quickly here. This one's a little, this one's a little risky,

but we're going to go for it. Bear with me for a second here. We're going to share. Man, I love

doing risky stuff. Can I share the thing that made me happy this week? Yeah, go for it. And then

I'll share the card was only lost by 20 instead of like 30 or 40. All right. So here we go. I'm

going to do something kind of risky here. So stick with me for a second. It's going to be screen

inception and then it will change. Okay, dad, you can see Slack, correct? Yeah. Okay. What I want

to share here, this was the message I sent to the team today, right? I want to share the message

I sent on Friday. Let me see. Kind of make that small. There we go. Hi, at channel. Happy Friday.

What a crazy start to December. We are very busy right now helping new customers navigate

your end card shopping. I couldn't be prouder of how this team is showing up. We've got this.

I'm going to cancel today's fireside. That's our all hands Friday meeting. Not because I don't

want to see each of them in every one of you, but because this is an insanely busy stretch,

and I want to give you an hour back. Normally, I'd say use this time to help more car

edge customers, but today my mantra is different. Use that hour to take care of yourself.

Go for a walk, play with your kids, touch some grass, step away from your screen. Do whatever is

going to help you feel supported, recharged, and happy today. We've all been glued to our computers

lately. This is your permission to slip a break for a bit. My ask, please reply this thread with

what you're going to do or already did to make yourself happy today. Now that this meeting

has canceled, thanks for everything you're doing and enjoyed the day. To your point around

bringing positive energy into the world, I'm not going to share our team's responses because I

don't want to violate the trust that we have there. But my message, I went for a run that day,

dad, and I posted a screen shot of my run. People baked. People hung out with their spouses.

I don't know, man, we just try and be good. We're just, we're just trying to be good people.

You know why? I think because we are good people because we are. Yeah.

That's why. It's not that hard. If you have good intentions, it's not that hard.

I think you're right, man. It feels authentic. It feels real. I mean, now the next YouTube

livestream you go to where they pull up the revenue dashboard. I don't know, y'all.

Is that anyway? All right. This whole thing only exists because y'all watch us. Y'all like us

and you support our business. We are on the cusp, dad. I'll share those publicly too. We're on

the cusp, but potentially hitting our first million dollar revenue month. That'd be a big month.

Well, well, so if we can help you with anything, whether it's car edge pro, car edge concierge,

those of you that are shopping for auto insurance back on our marketplace, the warranty products,

we're very close. There's a chance we can hit it, and that would be a tremendous milestone.

Is there a commercial aspect to what me and my dad do here, apps of freaking literally?

If in a couple of years, I can't buy my dad, that's second winter place. He wants he 74?

Yes. 74.

Yeah, man. I would like to be able to buy you that place within the next two years.

I'd like it to happen sooner than later. I'd like to be able to have my winter

place in Vegas while I'm alive. Yeah. Me too. Hey, I know he's dead. He would all love it.

So that's why hitting this million dollar month, it's a huge milestone for us.

So anyway, 74 going up 50. I'm trying to lead some comments, some positivity.

Thanks for tuning in today. We're back with normal market news and things like that,

that tomorrow. Is there anything else that you feel like we should talk about here,

or do you want to put it to bed? No, the tomorrow's. We're back to doom and gloom, baby.

Oh, if you do have requests for how we can better communicate what we've built or share the value

of that, I not only request, but I seek out your feedback on that. I feel really proud of what we

built. So give me some marketing suggestions down below too. Yeah, I love you. I'm going to go

eat some lunch. I love you too. Thank you, everybody, for watching the day. Please come back

and join us again tomorrow. And remember, tell a friend. Please do. Love you, Dad. See you.

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I Tried the CAREDGE AI Car Negotiator and It Was a Disaster! (Response) | Episode 982

About this episode

Chevrolet

car edge

2021 Tiguan

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Nissan Armada

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