Keith Perkins Gets Mad Daily At How Shops Are Ran
About this episode
Keith Perkins, a respected figure in the automotive industry, shares his frustrations about how shops operate and the challenges technicians face. He discusses his journey from working in various shops to founding L1 Training and Diagnostics, emphasizing the importance of quality parts and proper diagnostics. The conversation touches on the pitfalls of flat-rate pay, the need for better training, and the significance of understanding customer needs beyond just fixing cars. Perkins also highlights the importance of investing in oneself and the impact of personal experiences on professional growth.
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Today, Jeff is joined by Keith Perkins from L1 Training and Diagnostics. Keith gets fired up about investing in your own skills and tools to succeed in the automotive repair industry. They both comment on issues with flat rate systems and how they can negatively impact the teamwork culture within a shop. Additionally, Keith shares his journey of starting L1 as a mobile diagnostic and programming service, emphasizing the need for proper diagnostic processes and the challenges faced with aftermarket parts.
00:00 "Finally Got Keith on the Podcast!"
06:21 "High Crime and Prison Density"
13:00 Christian Brothers Franchise Challenges
18:15 Invest in Self-Toolkit Development
21:46 "Flat Rate Industry Frustrations"
27:09 Quick and Dirty Car Repairs
35:46 Engine Troubleshooting Steps
39:16 "Basic Diagnostics: Data Scans First"
46:26 Admiring Unique Perspectives
49:46 "Intense Training Experience Reflected"
54:04 Faulty PCM Causes Car Malfunction
01:02:10 Hiring Tension Among Technicians
01:07:31 Hourly vs. Flat Rate Talent Debate
01:10:02 Winning Arguments with Confidence
01:13:43 "Frustration with Unanswered Questions"
01:21:44 Employee Benefits and Compensation Issues
01:23:41 Industry Challenges and Perseverance
01:32:15 "Impact of Time on Flat Rate Work"
01:35:45 Car Part Procurement Challenges
01:39:47 Holistic Approach in Auto Repair
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