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Linda Jackson joins Hendy, EV prices on the up, and DVLA insider jailed – with Vince Pemberton, episode 262

Linda Jackson joins Hendy, EV prices on the up, and DVLA insider jailed – with Vince Pemberton, episode 262

Car Dealer Podcast Jun 12, 2026 62 min
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About this episode

AutoTrader’s “buying signals” and AI scoring kick things off, then the chat shifts to high-end launches tied to Monaco—plus an embargoed Renault drive. Vince Pemberton of Rivervale takes over for a deep dive into leasing: how compliance has tightened, why OEMs push bulk deals through brokers, and what’s driving EV demand and used BEV values. The episode also covers DVLA insider fraud and the FCA’s timeline for motor-finance compensation, with potential cost shocks if legal challenges succeed.

Technical Too Afraid to Ask
Car

Audi RS5

"I was actually there to test drive the new Audi RS5. ...The RS5 was, I would say, interesting because it's the first time they've done a hybrid RS model..."

The Audi RS5 is a fast, performance-focused Audi. In this episode, they’re talking about a new version that uses a hybrid system, which makes it heavier and changes how it sounds and drives compared with older RS models.

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Car

Tesla Rs Model

"...because it's the first time they've done a hybrid RS model, which was a little strange, if I'm honest."
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Term

hybrid RS model

"The RS5 was, I would say, interesting because it's the first time they've done a hybrid RS model, which was a little strange, if I'm honest."

A “hybrid” performance car uses both a gasoline engine and an electric motor. Because of the extra system, it can feel different—heavier and with different sounds and driving behavior.

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Car

Audi Rs

"...a little strange, if I'm honest. I'm a big fan of Audi RS products, as you know, driven Audi RS6, RS4, for ..."

The Audi RS e-tron GT is an electric car that’s built for performance. It’s a sedan, but it uses a battery and electric motor instead of gasoline. The podcast is mentioning it as an unusual take on a performance model.

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Car

Audi Rs6

"I'm a big fan of Audi RS products, as you know, driven Audi RS6, RS4, for quite a few months, quite a couple of years back."

The Audi RS6 is a very fast, performance-focused Audi. Here it’s mentioned mainly as a comparison for weight—basically, the new RS5 feels about as heavy as an older RS6.

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Car

Audi RS4

"I'm a big fan of Audi RS products, as you know, driven Audi RS6, RS4, for quite a few months, quite a couple of years back."

The Audi RS4 is a performance Audi in the RS lineup. In this segment it’s mentioned as part of the host’s experience with Audi RS cars, not as the main topic.

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Car

Land Rover Range Rover

"... say it, it sounds like you're saying a new small Range Rover. The new Velary, yeah, that's it."

The Range Rover is a large, luxury SUV made by Land Rover. It’s designed to feel comfortable inside while still being able to handle rough roads. People talk about it a lot because it’s a top model and the lineup can be confusing.

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Term

hybrid performance supercar

"This is their one of footwell, limited to 499 hybrid performance supercar. [199.9s] Basically, it's a Lamborghini dressed up as an Audi."

A “hybrid performance supercar” is a very fast, high-end sports car that uses both a gas engine and an electric motor. The electric part helps the car feel quicker and punchier.

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Term

NDAs

"There was lots of NDAs signed in Audi themselves. [221.4s] So even there, the UKMD had to sign an NDA to say it wasn't going to talk about it."

NDAs are legal agreements that stop people from sharing secrets. The host is saying Audi made a lot of people sign NDAs so the car stayed under wraps until the announcement.

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Place

Monaco

"That press release came out on the Thursday, the eve of the Grand Prix over in Monaco. [232.1s] And it was actually there, the car was there. [234.6s] They'd taken over a billionaire's villa in the middle of Monaco."

Monaco is where the Grand Prix is held. The host is saying the car was announced and shown around that weekend, when lots of people and cameras are focused on the event.

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Term

carbon fiber

"And the whole thing is made from carbon fiber, [306.1s] apart from a very tiny bit on the bonnet."

Carbon fiber is a strong, lightweight material made from carbon strands. Car makers use it to help cars feel more responsive and to keep weight down.

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Term

embargo

"I haven't written anything, because the embargo has not yet been reached. Oh, I see. Good excuse. But no, I've been very similar."

An embargo is a rule that says you can’t share certain information yet. In this case, it stops reviewers from posting their impressions until the allowed time.

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Car

Renault 4

"It's basically a Renault 4 with a tin opener has been taken to the roof, and there's a sunroof now. That's the..."

The Renault 4 is an older Renault model that’s famous for being simple and practical. The host is using it as a comparison to explain what the newer car reminds them of.

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Car

Renault Wind

"... the other Renault 4, just with a little bit more wind in your hair. Can't tell you."

The Renault Wind is a small car that’s designed to feel like a convertible. It’s meant to give you an open-air driving experience without being a huge vehicle. The podcast is comparing it to another older Renault model in a joking way.

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Car

Tesla X Model

"...? They come to you and say, look, we want to push X model. We've got a bulk load."

The Tesla Model X is an electric SUV with extra space for passengers and cargo. It’s known for its unusual rear doors that open upward. In the podcast, it sounds like the dealer is trying to sell a lot of them at once.

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Term

volume type deal

"You do get that where you've got, you know, you will get a commit to volume type deal."

A “volume type deal” is a commercial arrangement where pricing and terms are structured around selling (or supplying) large quantities. The speaker is describing how brokers/leasing partners can get better economics when the OEM expects high throughput.

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Term

OEM

"You know, if an OEM is trying to get product into the market, [1199.5s] they will put a deal together that gives you incredible, you know, some of the rentals that"

OEM is the car maker itself—the company that actually produces the vehicles. The point here is that the car maker can offer special deals to sell more cars.

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Term

rentals

"they will put a deal together that gives you incredible, you know, some of the rentals that [1204.1s] we have on our website and we've had on our website have just been crazy."

In this context, “rentals” refers to the monthly payments for leasing—how much you pay each month to use a car under a lease agreement. The speaker ties it to the deals OEMs create to make those monthly lease costs look very attractive.

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Company

BVRLA

"I also chair the BVRLA Leasing Broker Committee and a part of the wider BVRLA structure and [1274.1s] competition law is something that we're really, really strict on in that environment."

BVRLA is an industry group for companies that rent and lease cars in the UK. The guest is describing their role inside that organization.

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Term

competition law

"and a part of the wider BVRLA structure and [1274.1s] competition law is something that we're really, really strict on in that environment."

Competition law is the set of rules that stops companies from unfairly teaming up to control prices or markets. The speaker is saying they have to be careful about what they discuss or agree on.

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Brand

Geely

"But you're looking at people like BYD, Cherry, Geely, Geely, however people pronounce it."

Geely is a Chinese car company. Here it’s mentioned as one of the leading Chinese brands that’s already making a big push into the UK.

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Brand

BYD

"But you're looking at people like BYD, Cherry, Geely, Geely, however people pronounce it."

BYD is a big Chinese company that makes electric cars. The discussion here is about how Chinese EV brands are pushing into the UK with strong deals.

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Brand

Cherry

"But you're looking at people like BYD, Cherry, Geely, Geely, however people pronounce it."

Chery/Cherry is a Chinese car brand that’s been showing up more in the UK. The point being made is that Chinese brands are using big promotions to sell more cars.

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Car

D9 Denzer

"...ble, is driving the industry forward. Look at the Denzer product and that fast charging network. You know,..."

D9 is mentioned as something connected to fast charging and a charging network. The podcast is talking about it as part of efforts to make charging quicker and easier. The exact vehicle details aren’t clear from the snippet, but the focus is charging capability.

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Term

fast charging network

"Look at the Denzer product and that fast charging network. You know, I've been driving a full electric car since 2019"

It’s a network of public EV chargers that can charge your car faster than a regular charger. It matters because it makes road trips and daily driving easier if you can’t charge at home.

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Term

synthesized sport sound

"It does take some getting used to, you know, the no sound in there. And as much as mine has a synthesized sport sound to it, it's not the same."

Because EVs are so quiet, some add an artificial sound. It’s made electronically, so it doesn’t feel or sound like a normal gas engine.

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Term

charging infrastructure

"There's three factors, isn't there with EV? It's range, charging infrastructure to whether you can have it at home or not and to whether"

Charging infrastructure is basically where you can plug in to charge your EV. It matters because it affects whether charging is easy in real life, not just on paper.

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Car

Byd Seal

"... product in. BYD with the Denzer, you look at the seal and the quality when you jump in it, you know, wh..."

The BYD Seal is an electric car made by BYD. The podcast is saying that when you sit in it, it feels well-made and high quality. It’s being mentioned as a strong option because of that overall experience.

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Brand

Mercedes-Benz

"even if it's multi-franchise sites and who thought you'd have a Mercedes-Benz dealer sharing a site with someone else, but the groups are looking at how that is changing."

Mercedes-Benz is a luxury car brand. They’re using it as an example of a brand that you wouldn’t expect to share a dealership site with others—showing how dealer setups are changing.

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Brand

Stalantis

"when you're looking at the European brands, whether you're looking at Stalantis or Renault or our German friends, it felt like that they weren't fighting back at one stage."

This sounds like the host is talking about Stellantis, a big car company that owns multiple European brands. They’re mentioned in the context of how European makers are reacting to cheaper Chinese EVs.

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Concept

volume franchise

"People were pulling out of the volume franchise. Mercedes were talking about just going back into that prestige world again."

A “volume franchise” is basically the mainstream way a car brand sells lots of cars through its dealer network. The host is saying some brands pulled back from that and leaned more into higher-end, more expensive cars.

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Concept

prestige world

"Mercedes were talking about just going back into that prestige world again."

“Prestige world” means the luxury, higher-end part of the market—more expensive cars aimed at buyers who want a premium badge. The host is using it to describe a strategy change by Mercedes.

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Concept

Chinese brand

"Will somebody, if they can get into an Audi or a nice VW for similar money to a Chinese brand, will they still pick the Chinese brand?"

The host means cars from Chinese manufacturers. They’re talking about whether shoppers will choose those brands if they can get a German brand for about the same price.

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Brand

VW

"Will somebody, if they can get into an Audi or a nice VW for similar money to a Chinese brand, will they still pick the Chinese brand?"

VW (Volkswagen) is a major German car brand. The host mentions it alongside Audi to talk about whether people would choose a German car instead of a Chinese one if the price is close.

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Car

Bmw X3

"But there's things like BMW X3, Skoda N-Yac, VW ID5, Cooper Bourne, et cetera, et cetera,"

The BMW X3 is a popular BMW SUV. They’re bringing it up because it’s one of the models whose used-car prices are moving a lot, not just electric cars.

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Car

Volkswagen Id5

"But there's things like BMW X3, Skoda N-Yac, VW ID5, Cooper Bourne, et cetera, et cetera,"

The VW ID.5 is an electric Volkswagen. They’re listing it because it’s one of the EVs seeing notable movement in used prices.

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Car

Born Bourne

"...s things like BMW X3, Skoda N-Yac, VW ID5, Cooper Bourne, et cetera, et cetera, are all in the top 10 of t..."

“Born” is mentioned as one of the cars that made it into a top 10 list. The podcast is treating it as a standout option compared with other models mentioned. The snippet doesn’t give details about what it is beyond that ranking.

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Concept

EV values went absolutely through the roof

"I'm minded to think back to the days post when the Ukraine war kicked off, EV values went absolutely through the roof."

They’re talking about used EV prices rising sharply. In other words, the cars were worth a lot more than expected, and then later their prices fell again.

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Car

Nissan Leaf

"Like it was an original Nissan Leaf. And I remember going to the dealer and the phone was ringing off the hook with people trying to buy a 24 kilowatt hour Nissan Leaf like in 2021. And it wasn't a particularly good deal,"

The Nissan Leaf is a widely sold electric car. The host is describing how they paid a lot for a used Leaf in 2021, then watched the price fall later—showing how EV used prices can change fast.

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Term

24 kilowatt hour

"trying to buy a 24 kilowatt hour Nissan Leaf like in 2021. And it wasn't a particularly good deal,"

“24 kilowatt hour” refers to the battery capacity of the EV—how much electrical energy the car can store. Smaller batteries generally mean less range, but in used markets they can also be priced very differently as demand and technology expectations change.

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Term

Model 3

"I suppose that the difference is what kicked off the price crash for EVs? Was that when Elon came along and chopped the price to the Model 3?"

The Tesla Model 3 is a popular electric car. The host is saying Tesla lowering its price helped trigger a wider drop in EV prices.

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Concept

price crash for EVs

"I suppose that the difference is what kicked off the price crash for EVs? Was that when Elon came along and chopped the price to the Model 3? Can you remember, James?"

They mean EV prices fell quickly. The host suggests it happened because more EVs were coming onto the used market and because Tesla cut prices, which pulled other EV prices down too.

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Concept

cars coming back from leases

"He said it was at a time a lot of supply for electric cars were coming back into the market as well. I think people looked at it as Tesla's fault. But actually, there was just a lot of cars coming back from leases."

Leased cars are rented for a set time, and then they get returned. If lots of them come back together, there are more used cars for sale, which can push prices down.

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Car

Tesla Model

"...iving around town. I'm still knocking around this Tesla Model 3 that I keep on banging on about and enjoying it..."

The Tesla Model Y is an electric SUV, meaning it uses a battery and an electric motor. It’s similar in concept to the Model 3 but with more room and a more upright driving position. People often talk about it together with the Model 3 because they’re both popular Tesla models.

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Car

Tesla Model 3

"I'm still knocking around this Tesla Model 3 that I keep on banging on about and enjoying it and using it for long distance. And it's a very, very affordable way of getting around."

The Tesla Model 3 is an electric car. The host is saying it’s a practical, relatively affordable EV for both city driving and longer drives.

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Term

electric vehicles

"And that demand is going to continue now, especially as more and more electric vehicles drop into this affordable price point, which we're seeing at the moment."

Electric vehicles are cars that run on electricity stored in a battery. The host is talking about more EVs becoming affordable, which helps more people consider buying one.

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Term

P11D

"electric cars are going into the business market because of your P11D and all those sort of, [2472.6s] and you're benefiting kind and all those sort of bits and pieces where there was,"

P11D is a UK paperwork system for reporting the value of company benefits, including company cars. If your employer gives you an electric car, the way that value is reported can change how much tax you personally pay.

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Term

PCH

"it was really attractive to go in there. But all of a sudden we were starting to see a surge in [2480.3s] PCH and we still are. Every day we are taking orders for full electric cars."

PCH means you lease a car and pay a monthly amount to use it. It’s like renting, but with set terms like mileage limits and return conditions.

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Term

charging point

"has one of them been a company vehicle that's been, all of a sudden the charging point's gone in because you've needed one?"

A charging point is where you plug in your electric car to charge it. If you can charge at home, it makes owning an EV much easier.

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Term

tariff

"You can plug in and the electric's more affordable and you can get even some of the earlier ones. You can get 200 miles [2550.8s] out of it and it's going to cost you eight quid to charge it up or whatever tariff it might be."

A tariff is your electricity price plan. Your EV charging cost depends on which tariff you’re paying, so the same car can cost more or less to charge.

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Term

used contract hire

"there's a big push for used contract hire on electric. And we are starting to see that, [2571.4s] but there's not as much demand because you can near enough get a new one on contract"

Used contract hire is when you take over an existing lease deal instead of signing a new one. The idea is to save money, but it may not be worth it if new leases are priced close to the same level.

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Concept

EVs have gone up

"I get a little bit frustrated when I read some of the headlines where a cap will come out and say, you know, [2591.4s] great news, EVs have gone up and you look at it and they've gone up by 1% in the book in that month."

They’re discussing how EV prices are changing over time. The point is that some news headlines can sound dramatic, but the actual monthly change might be small.

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Term

record tampering

"So not so lovely news, which is about this incredible story, actually, about an insider at the DVLA who's been jailed over record tampering, alongside a couple of rogue car dealers."

Record tampering means someone illegally changes official car paperwork. If the accident or ownership records are altered, a car that should be flagged as a write-off can end up being sold like it’s fine.

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Term

DVLA

"So not so lovely news, which is about this incredible story, actually, about an insider at the DVLA who's been jailed over record tampering, alongside a couple of rogue car dealers."

The DVLA (Driver and Vehicle Licensing Agency) is the UK government body that maintains vehicle registration and licensing records. Because it’s the source of “official” vehicle data, DVLA-related tampering can directly affect what buyers believe about a car’s history.

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Term

keeper histories

"He deleted the accident records and the keeper histories of several luxury vehicles, which were later sold on by the pair of dealers for a combined £1.3 million."

“Keeper histories” are basically the official record of who a car has been registered to. If those records are deleted, it can make the car look like it has a normal past when it may not.

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Car

Ferrari 458 Italia

"Exactly. Well, one of them was a Ferrari 458 Italia, which had been apparently written off in Australia. And I assume when it was imported, obviously, that record comes across and then was mysteriously made to disappear."

The Ferrari 458 Italia is a famous Ferrari supercar. Here, it matters because the paperwork that should show it was written off was allegedly removed, so someone could buy it thinking it’s normal when it may actually be a total-loss car.

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Car

Ferrari Off Ferrari

"...h, you can imagine, can't you, what, have written off Ferrari versus a non-written off Ferrari as well. Yeah. Y..."

The Ferrari FF is a very expensive, high-performance sports car made by Ferrari. It’s designed to be fast and capable, including having all-wheel drive for better grip. The podcast is pointing out that a damaged or written-off car can be very different from one that hasn’t been wrecked.

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Concept

kicking the can down the alley

"to 2027. People are bored of it, isn't it? It's everywhere. It's still over social media, [3413.0s] still trying to, you know, get people to sign up to have you been sold a car in that period. [3419.2s] We're all fed up of it, aren't we? We are fed up of it. Like we were up a diesel gate, [3423.6s] weren't we? It was, you know, it just, they just run and run."

It means “putting off the problem.” Instead of dealing with it properly, someone delays it and hopes it goes away or gets handled later.

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Concept

diesel gate

"We're all fed up of it, aren't it? We are fed up of it. Like we were up a diesel gate, [3423.6s] weren't we? It was, you know, it just, they just run and run. It just worries you what the next one [3429.6s] would be."

“Dieselgate” is a famous car scandal where a company was caught cheating emissions tests. People use the term when they think another big “they’re not being honest” scandal is coming.

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Term

product suitability and affordability

"You know, we produced a [3454.0s] separate document to make sure that people understood it was like a [3458.0s] highlights document, [3458.0s] really. Where we called it product suitability and affordability, because they were big areas [3466.9s] at the time."

It means the dealer has to make sure the finance deal makes sense for you and that you can actually afford the payments. The idea is to prevent people being sold deals they can’t handle.

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Term

T's and C's

"And it explained on that document, in above to what finance documents you were [3472.5s] signed, we made every customer sign one of these forms. So they knew more so. It wasn't like it [3477.7s] was hidden somewhere in the T's and C's."

“T’s and C’s” means the legal contract rules and fine print. The point here is that the important details were explained clearly, not hidden in the small print.

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Car

Ford Fiesta

"You know, we had just to give you an example of why, [3483.7s] you know, I can remember back in the day, you were able to lease a Ford Fiesta for £99 a month [3490.9s] over 36 months. We had some people that thought that after they've paid that all up, they owned [3497.9s] it in three years' time."

The Ford Fiesta is a popular small car from Ford. Here it’s mentioned as an example of a car that could be leased cheaply, and some people wrongly assumed leasing means you own it after the payments end.

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Term

purchase agreement

"You know, so we made sure that you will not, this isn't a purchase [3503.8s] agreement, you will not be owning the vehicle. You know, so I do, but that was our compliance [3510.7s] at the time, was to push that on them to do it."

A purchase agreement is the paperwork that makes you the owner of the car. The speaker is saying this wasn’t that kind of contract—so the customer wouldn’t own the vehicle after paying.

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