A lively discussion centers around car quality issues and consumer rights, featuring attorney Josh Fagan from Lemonade. He shares insights on the rise of warranty disputes post-COVID, particularly with brands like Jeep and Volvo. The conversation dives into lemon laws, consumer protections across different states, and the implications of vehicle recalls. Listeners gain valuable knowledge about navigating warranty claims and understanding their rights when dealing with dealerships. The episode is both informative and engaging, with a mix of humor and serious legal advice.
Today on CarEdge Live, Ray and Zach are joined by Josh Feygin to discuss recalls. Tune in to learn more! Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com
for information about our collection and use of personal data for
advertising.
"I do have a question for you in regards to dealerships that sell extended warranties. And then don't actually file the paperwork with the extended warranty company..."
An extended warranty is like insurance for your car that helps pay for repairs after the regular warranty runs out. It can save you money if something goes wrong with your vehicle later on.
An extended warranty is a service contract that provides additional coverage for repairs and services beyond the standard warranty period of a vehicle. It can cover various components and systems, but the specifics depend on the terms of the contract.
"Does the customer have any recourse when something like that happens? Of course, of course."
Recourse means what you can do if something goes wrong. If a dealership doesn't follow through on a warranty, recourse is how you can get help or compensation for that problem.
Recourse refers to the legal right to seek compensation or remedy for a wrong or loss. In the context of warranties, it means the options a customer has to address issues when a dealership fails to fulfill its obligations.
"...by and large, anything manufactured by FCA,..."
FCA stands for Fiat Chrysler Automobiles, a company that made cars like Jeep and Dodge before merging with another company.
FCA, or Fiat Chrysler Automobiles, was a major automotive manufacturer that produced vehicles under brands like Jeep, Dodge, and Chrysler before merging with PSA Group to form Stellantis.
"...it's that commonplace Jeep, the death wobble that everybody's experienced at some point or another with Jeeps. Frankly, if you don't know what I'm talking about..."
Death wobble is a scary shaking that can happen in some cars, especially Jeeps, when you're driving fast. It can feel like the car is out of control, which is very dangerous.
Death wobble is a term used to describe a severe vibration that can occur in certain vehicles, particularly those with solid front axles, like many Jeep models. It usually happens at higher speeds and can make the vehicle difficult to control.
"...I know you're not talking about Ford right now, we're talking about the Jeep Death Wobble..."
Ford is a famous car company from America that makes many types of vehicles, including trucks and sports cars. Some of their popular models are the Ford F-150 truck and the Ford Mustang sports car.
Ford is a well-known American automotive manufacturer that produces a wide range of vehicles, including cars, trucks, and SUVs. The company has a long history and is recognized for models like the Ford F-150 and Ford Mustang.
"...How many recalls do you think Ford's up to? We looked at this yesterday, Josh, and there was 128 recalls for our friends over at Ford..."
A recall is when a car company asks people to bring their cars back to fix something that might be dangerous or not working right. It's important for keeping drivers safe.
A recall is a request from a manufacturer to return a vehicle to the dealership for repair or replacement of a defective part. Recalls are often issued for safety-related defects or non-compliance with safety standards.
"Pops, help me understand from your perspective what happens when a vehicle is going down the lemon-law path. You worked at the dealership for 40-some-odd years. Do you know it's coming? Help us understand what happens. Well, I wanted to ask Josh that question because it seems to me that if I remember correctly, lemon law normally is involved for brand new cars. The same issue has to occur over and over."
Lemon law is a law that helps people who buy new cars that have serious problems. If the car keeps having the same issue after being fixed several times, the buyer can get their money back or a new car.
Lemon law refers to consumer protection laws that provide remedies to buyers of defective vehicles. If a new car has repeated issues that cannot be fixed after a certain number of attempts, the buyer may be entitled to a refund or replacement vehicle.
"...The Magnuson Moss Federal Warranty Act forces any supplier of goods that issues an express warranty on a motor vehicle..."
This law makes sure that when you buy a product, like a car, the company has to honor its warranty. If they don't, you can take action against them.
The Magnuson-Moss Federal Warranty Act is a U.S. law that governs warranties on consumer products, including vehicles. It requires manufacturers to provide clear information about warranty coverage and allows consumers to seek remedies if a warranty is breached.
"...The Magnuson-Moss Warranty Act on the other hand, affords the consumer the opportunity to recover cash damages..."
This law makes sure that car warranties are clear and fair. If a company doesn't follow the warranty rules, you can ask for money back or other compensation.
The Magnuson-Moss Warranty Act is a federal law that governs warranties on consumer products, including automobiles. It requires manufacturers to provide clear and detailed information about warranty coverage and allows consumers to seek damages if the warranty is violated.
"...What are you seeing with Volvo? You mentioned the infotainment. Of course, of course. What do you see in there?..."
An infotainment system is like a computer in your car that helps you listen to music, get directions, and connect your phone.
An infotainment system is a multimedia system in cars that integrates entertainment, information, and connectivity features, including navigation, audio, and smartphone integration.
"...with Volvo, XC90s and a few other XC models, it seems to be across the boards for their XCs where the infotainment system just simply craps the bet..."
The Volvo XC90 is a popular SUV that offers a lot of space and safety features. It's known for having a high-tech system that controls things like navigation and music.
The Volvo XC90 is a luxury midsize SUV known for its safety features, spacious interior, and advanced technology, including its infotainment system.
"...the two brands that do the best job when there's issues like this, at least in the state of Maryland...with BMW and MINI..."
MINI is a car brand that makes small, cute cars that are fun to drive. They started with the classic Mini car, which is very popular.
MINI is a British automotive brand known for its small, stylish cars that offer a fun driving experience. Originally known for the classic Mini, the brand has evolved to include a range of modern vehicles.
"...the two brands that do the best job when there's issues like this, at least in the state of Maryland...with BMW and MINI..."
BMW is a well-known car brand from Germany that makes luxury cars. They are famous for their sporty feel and high-quality features.
BMW is a German luxury vehicle manufacturer known for its performance-oriented cars and advanced engineering. The brand is often associated with sporty driving dynamics and premium features.
"...they don't have to brand the title. Anytime that there is a lemon law buyback, that's a specific statutory requirement that the manufacturer submit the title to the DMV..."
A branded title means that a car has had major problems, like being in a bad accident or having serious mechanical issues. It can make it harder to sell the car later.
A branded title is a designation on a vehicle's title indicating that it has been significantly damaged or deemed a total loss by an insurance company. This can affect the vehicle's resale value and insurability.
"How does your approach change if your goal is to lease rather than to buy? The wiggle room is typically the same... you want to negotiate the cheapest possible agreed upon selling price."
Negotiating a lease means talking to the dealer to get the best deal on how much you pay to use the car. You want to make sure you get a good price so your monthly payments are lower.
Negotiating a lease involves discussing the terms of the lease agreement, including the selling price, monthly payments, and any incentives. It's important to negotiate the lowest possible selling price to reduce overall costs.
"There could be lease cash involved that can impact the negotiation on leasing a vehicle, but what you want to do on a lease, just like you want to do on a buy, is you want to negotiate the cheapest possible agreed upon selling price."
Lease cash is money that car companies give to help lower the cost of leasing a car. It makes your monthly payments cheaper.
Lease cash refers to incentives or discounts offered by manufacturers to reduce the overall cost of leasing a vehicle. This can help lower the monthly payments for the lessee, making the lease more attractive.
"I will call out here. Some of our concierges specialize in leasing here. Leasing can get a little bit confusing, a little bit challenging, but I really encourage you to remind yourself that it's the exact same thing as when you're buying a car in terms of negotiation."
Leasing is like renting a car for a few years. You pay to use it but don’t own it, and you give it back when the lease ends.
Leasing is a method of acquiring a vehicle where you pay to use it for a specific period, typically 2-3 years, without owning it outright. At the end of the lease, you return the vehicle or have the option to buy it.
"...would one expect to get a deeper discount on an end-of-model run of a vehicle when the new 2026 model year will be completely redesigned?"
An end-of-model run is when a car model is about to be replaced by a new version. Dealers might lower the price to sell the last of that model.
An end-of-model run refers to the final production year of a specific vehicle model before it is replaced or redesigned. This often leads to discounts as dealerships aim to clear out inventory.
"... a complete redesign, would the fact that the 25 Outbacks are an end model year, would that be a negotiatio..."
The Subaru Outback is a type of car that can handle both city driving and rougher roads, making it great for people who like adventures. When they talk about a redesign, it means the car is getting a new look and possibly new features, which can affect how much you might pay for it.
The Subaru Outback is a versatile crossover SUV known for its all-wheel drive capabilities and rugged design, making it a popular choice for outdoor enthusiasts. Its significance lies in its blend of car-like comfort and off-road capability, appealing to those who need a reliable vehicle for various terrains. The mention of a redesign and end model year suggests potential changes in features and pricing strategies for buyers.
"...the Corolla Crosses, the RAV4s, the Grand Highlanders,..."
The Toyota Grand Highlander is a bigger version of the Highlander SUV, providing more room for families and their gear. It's designed to be comfortable and safe for everyone.
The Toyota Grand Highlander is a larger SUV variant of the Highlander, designed to offer more space and comfort for families. It typically includes advanced safety features and modern technology.
The Honda Pilot is a larger SUV that can fit more people, making it great for families. It has a lot of space and is designed for comfort.
The Honda Pilot is a midsize SUV that offers three rows of seating, making it ideal for larger families. It combines comfort, space, and advanced technology features.
The Honda HR-V is a small SUV that is great for city driving. It has a lot of space inside and is known for being reliable and economical.
The Honda HR-V is a subcompact SUV that offers versatility with its spacious interior and flexible cargo options. It's known for its reliability and fuel efficiency.
"...you need to see what's going on in your local market area, what the day supply of vehicles are,..."
Day supply of vehicles is how long cars usually stay at a dealership before they are sold. If cars sell quickly, it means there are fewer options for buyers to negotiate on price.
Day supply of vehicles refers to the average number of days that cars remain on a dealership's lot before being sold. A lower day supply indicates higher demand and can limit a buyer's negotiation power.
"...know what the local market conditions are, that can impact what type of discounts you might be able to get..."
Local market conditions are the factors in your area that affect how much cars cost and how easy they are to buy. Knowing this can help you get a better deal.
Local market conditions refer to the specific economic and supply factors affecting car sales in a particular area. Understanding these conditions can help buyers make informed decisions about pricing and negotiation.
"...that would indicate to me that there's more negotiability for a Mazda in certain areas of Texas than there would be, say, in Savannah, Georgia."
Negotiability means how much you can discuss and change the price of a car when buying it. If there are many cars available, you might be able to get a better deal.
Negotiability in the context of car buying refers to the ability to negotiate the price and terms of a vehicle purchase. Factors such as supply and demand can influence how much room there is to negotiate.
"They really just know the price fees interest in the bi-weekly payments."
Interest is the extra money you pay when you borrow money, like for a car loan. It's usually a percentage of how much you borrowed.
Interest is the cost of borrowing money, typically expressed as a percentage of the loan amount. In car financing, it represents the additional amount paid on top of the principal loan amount over time.
"They really just know the price fees interest in the bi-weekly payments."
Dealer fees are extra costs that car dealerships might charge on top of the car's price. These can include things like paperwork and preparation fees.
Dealer fees are additional charges that dealerships may add to the cost of a vehicle purchase. These can include documentation fees, preparation fees, and other administrative costs that are not included in the vehicle's price.
Select text to request an explanation
Two hours ago, Kyle arrived at the bar.
Hey, what's everyone drinking?
30 minutes ago, Kyle got his friends another round of drinks.
Cheers!
Five minutes ago, Kyle decided to drive home drunk.
A minute ago, a law enforcement officer pulled up behind Kyle.
Sir, have you been drinking tonight?
A chain of events that began two hours ago
is about to change Kyle's whole world.
Drive sober or get pulled over, paid for by NHTSA.
Happy holidays!
Want to give your host a gift?
Consider subscribing, rating, and reviewing the show this holiday season.
It really helps the show grow.
From all of us at Believe, have a merry Christmas, everyone, and a happy holiday.
It's noon here in Vetner City, New Jersey, and our nation's capital.
And this is Car-Edge Live for Friday, October 31st.
All hollows eve.
It's Halloween, ladies and gentlemen,
one of the greatest pagan holidays of all time.
And your host today as normal are me, Ray, here in Vetner.
And Zach, getting ready for a swim in the Anacostia River in Washington, P.C.
How are you today, handsome?
Full lifeguard mode, baby.
We got the life ring.
All right, so if anyone needs a rescue and we got the goggles,
I'm ready to hop in the water at a moment's notice.
We'll probably get rid of the life ring or it'll fall at some point.
Folks, today's show, we've got a sponsor.
We're going to talk about our friends over at Delete Me in about 10 minutes.
But before that, caredge.com, my dad and I, for the past six years,
with our incredible team behind the scenes,
have been helping car shoppers get a better deal every single day.
And our car buying service is currently $300 off and Car Edge broke 30% off.
This ends very soon.
So please, if you're thinking about buying a car between now and the end of the year,
take advantage of our limited time offer, head over to caredge.com,
click on car buying service, take advantage of this, meet the team,
and book your consultation call.
It's 100% free.
Now, dad, we've got a special guest on today's show.
We're going to be joined by a real life lawyer, our dear friend, Josh Fagan.
We're going to pull him into the middle right here.
Josh, from Sue, your dealer, Sue, my dealer, Sue, the dealer.
And now, a new firm, Lemonade, as well.
Josh, how are you doing today?
Fantastic, guys. Always glad to be here. How are you guys doing?
We're doing fantastic. We're doing really well.
Absolutely. It's so good to see you here today, Josh,
so that you can explain the new practice and exactly what it is that you're doing to help people.
But before that, Josh, what's your costume?
I am a overstressed attorney.
If it doesn't appear on the face.
But yeah, I'm an attorney for my costume today.
Let's let that a holiday in.
Well, Josh, tell us a little bit about, for those in our community,
who haven't seen other streams where you've joined us,
I'll pull up both of your sites here so they can check it out.
But tell us a little bit about the work that you do for consumers.
And then, obviously, let's talk about some of the stories you've seen
See something that's not quite right? Our annotations are AI-generated and can sometimes miss the mark.
Click the flag icon on any annotation to suggest a correction.