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Car Quality CRASHES | Lemon Law LAWYER LIVE | Episode 955

Car Quality CRASHES | Lemon Law LAWYER LIVE | Episode 955

CarEdge Live Oct 31, 2025 34 min
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About this episode

A lively discussion centers around car quality issues and consumer rights, featuring attorney Josh Fagan from Lemonade. He shares insights on the rise of warranty disputes post-COVID, particularly with brands like Jeep and Volvo. The conversation dives into lemon laws, consumer protections across different states, and the implications of vehicle recalls. Listeners gain valuable knowledge about navigating warranty claims and understanding their rights when dealing with dealerships. The episode is both informative and engaging, with a mix of humor and serious legal advice.

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Technical Too Afraid to Ask
Term

extended warranty

"I do have a question for you in regards to dealerships that sell extended warranties. And then don't actually file the paperwork with the extended warranty company..."

An extended warranty is like insurance for your car that helps pay for repairs after the regular warranty runs out. It can save you money if something goes wrong with your vehicle later on.

Term

recourse

"Does the customer have any recourse when something like that happens? Of course, of course."

Recourse means what you can do if something goes wrong. If a dealership doesn't follow through on a warranty, recourse is how you can get help or compensation for that problem.

Brand

GM

"...frankly, an absolute cascade. GM, by and large, anything manufactured by FCA,..."

GM stands for General Motors, a big company that makes cars like Chevrolet and Cadillac.

Brand

FCA

"...by and large, anything manufactured by FCA,..."

FCA stands for Fiat Chrysler Automobiles, a company that made cars like Jeep and Dodge before merging with another company.

Brand

Jeep

"...but specifically Jeeps, which I'm sure surprises absolutely nobody."

Jeep is a car brand famous for making tough vehicles that can go off-road, like the Wrangler.

Concept

death wobble

"...it's that commonplace Jeep, the death wobble that everybody's experienced at some point or another with Jeeps. Frankly, if you don't know what I'm talking about..."

Death wobble is a scary shaking that can happen in some cars, especially Jeeps, when you're driving fast. It can feel like the car is out of control, which is very dangerous.

Brand

Ford

"...I know you're not talking about Ford right now, we're talking about the Jeep Death Wobble..."

Ford is a famous car company from America that makes many types of vehicles, including trucks and sports cars. Some of their popular models are the Ford F-150 truck and the Ford Mustang sports car.

Term

recalls

"...How many recalls do you think Ford's up to? We looked at this yesterday, Josh, and there was 128 recalls for our friends over at Ford..."

A recall is when a car company asks people to bring their cars back to fix something that might be dangerous or not working right. It's important for keeping drivers safe.

Term

lemon law

"Pops, help me understand from your perspective what happens when a vehicle is going down the lemon-law path. You worked at the dealership for 40-some-odd years. Do you know it's coming? Help us understand what happens. Well, I wanted to ask Josh that question because it seems to me that if I remember correctly, lemon law normally is involved for brand new cars. The same issue has to occur over and over."

Lemon law is a law that helps people who buy new cars that have serious problems. If the car keeps having the same issue after being fixed several times, the buyer can get their money back or a new car.

Term

Magnuson-Moss Federal Warranty Act

"...The Magnuson Moss Federal Warranty Act forces any supplier of goods that issues an express warranty on a motor vehicle..."

This law makes sure that when you buy a product, like a car, the company has to honor its warranty. If they don't, you can take action against them.

Term

Magnuson-Moss Warranty Act

"...The Magnuson-Moss Warranty Act on the other hand, affords the consumer the opportunity to recover cash damages..."

This law makes sure that car warranties are clear and fair. If a company doesn't follow the warranty rules, you can ask for money back or other compensation.

Term

infotainment system

"...What are you seeing with Volvo? You mentioned the infotainment. Of course, of course. What do you see in there?..."

An infotainment system is like a computer in your car that helps you listen to music, get directions, and connect your phone.

Car

Volvo Xc90S

"...with Volvo, XC90s and a few other XC models, it seems to be across the boards for their XCs where the infotainment system just simply craps the bet..."

The Volvo XC90 is a popular SUV that offers a lot of space and safety features. It's known for having a high-tech system that controls things like navigation and music.

Brand

MINI

"...the two brands that do the best job when there's issues like this, at least in the state of Maryland...with BMW and MINI..."

MINI is a car brand that makes small, cute cars that are fun to drive. They started with the classic Mini car, which is very popular.

Brand

BMW

"...the two brands that do the best job when there's issues like this, at least in the state of Maryland...with BMW and MINI..."

BMW is a well-known car brand from Germany that makes luxury cars. They are famous for their sporty feel and high-quality features.

Term

branded title

"...they don't have to brand the title. Anytime that there is a lemon law buyback, that's a specific statutory requirement that the manufacturer submit the title to the DMV..."

A branded title means that a car has had major problems, like being in a bad accident or having serious mechanical issues. It can make it harder to sell the car later.

Concept

negotiating a lease

"How does your approach change if your goal is to lease rather than to buy? The wiggle room is typically the same... you want to negotiate the cheapest possible agreed upon selling price."

Negotiating a lease means talking to the dealer to get the best deal on how much you pay to use the car. You want to make sure you get a good price so your monthly payments are lower.

Term

lease cash

"There could be lease cash involved that can impact the negotiation on leasing a vehicle, but what you want to do on a lease, just like you want to do on a buy, is you want to negotiate the cheapest possible agreed upon selling price."

Lease cash is money that car companies give to help lower the cost of leasing a car. It makes your monthly payments cheaper.

Term

leasing

"I will call out here. Some of our concierges specialize in leasing here. Leasing can get a little bit confusing, a little bit challenging, but I really encourage you to remind yourself that it's the exact same thing as when you're buying a car in terms of negotiation."

Leasing is like renting a car for a few years. You pay to use it but don’t own it, and you give it back when the lease ends.

Term

end-of-model run

"...would one expect to get a deeper discount on an end-of-model run of a vehicle when the new 2026 model year will be completely redesigned?"

An end-of-model run is when a car model is about to be replaced by a new version. Dealers might lower the price to sell the last of that model.

Car

Subaru Outbacks

"... a complete redesign, would the fact that the 25 Outbacks are an end model year, would that be a negotiatio..."

The Subaru Outback is a type of car that can handle both city driving and rougher roads, making it great for people who like adventures. When they talk about a redesign, it means the car is getting a new look and possibly new features, which can affect how much you might pay for it.

Car

Toyota Rav4S

"...the Corolla Crosses, the RAV4s, the Grand Highlanders,..."

The Toyota Grand Highlander is a bigger version of the Highlander SUV, providing more room for families and their gear. It's designed to be comfortable and safe for everyone.

Car

Toyota Corolla

"...ect to have when buying a new car? Looking at the Corolla Crosses, the RAV4s, the Grand Highlanders, the H..."
Car

Honda Pilot

"...the HRVs, CRVs, Pilots,..."

The Honda Pilot is a larger SUV that can fit more people, making it great for families. It has a lot of space and is designed for comfort.

Car

Toyota Grand Highlanders

"...r? Looking at the Corolla Crosses, the RAV4s, the Grand Highlanders, the HRVs, CRVs, Pilots, how would you adjust yo..."
Car

Honda Hrvs

"...the HRVs, CRVs, Pilots,..."

The Honda HR-V is a small SUV that is great for city driving. It has a lot of space inside and is known for being reliable and economical.

Car

Honda Crvs

"...ses, the RAV4s, the Grand Highlanders, the HRVs, CRVs, Pilots, how would you adjust your negotiation st..."
Term

day supply of vehicles

"...you need to see what's going on in your local market area, what the day supply of vehicles are,..."

Day supply of vehicles is how long cars usually stay at a dealership before they are sold. If cars sell quickly, it means there are fewer options for buyers to negotiate on price.

Term

local market conditions

"...know what the local market conditions are, that can impact what type of discounts you might be able to get..."

Local market conditions are the factors in your area that affect how much cars cost and how easy they are to buy. Knowing this can help you get a better deal.

Concept

negotiability

"...that would indicate to me that there's more negotiability for a Mazda in certain areas of Texas than there would be, say, in Savannah, Georgia."

Negotiability means how much you can discuss and change the price of a car when buying it. If there are many cars available, you might be able to get a better deal.

Term

interest

"They really just know the price fees interest in the bi-weekly payments."

Interest is the extra money you pay when you borrow money, like for a car loan. It's usually a percentage of how much you borrowed.

Term

dealer fees

"They really just know the price fees interest in the bi-weekly payments."

Dealer fees are extra costs that car dealerships might charge on top of the car's price. These can include things like paperwork and preparation fees.

8 cars featured

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