The Jaded Mechanic Podcast

Lester Kovacs from Dorman Products | The Repair Industry Needs Better Communication

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HERERegister for Tektonic HERE!Lester Kovacs is from Dorman Products. Today, he and Jeff discuss the challenges faced by Dorman in obtaining feedback from technicians about defective parts and why they need better communication from the industry. Jeff reflects on the reputation of aftermarket parts and that he's seen Dorman make improvements in that area. Lester also shares what's next for Dorman as they think about the future and the EV market.00:00 Success in Diesel and Auto Parts10:14 First Job in Automotive Industry11:33 Innovative Product Development Role19:05 Optimizing Automotive Part Reliability23:06 Technician Ingenuity and Collaboration31:01 Remanufacturing Enhancements via Failure Analysis36:01 Communication Gaps in Auto Services40:09 Tech Training: Progress and Challenges44:22 Window Regulator Redesign Challenges48:32 Expanding Beyond Light Duty Fleet53:10 Tech Issues Render Cars Obsolete01:01:42 Improving Dealer-Customer Collaboration01:03:49 Tech Struggles with RF Hub Shortage01:11:29 Aftermarket Solutions for EV Failures01:16:41 Constructive Feedback Over Negativity Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

E94 Feb 11, 2025 80 min 10 annotations

Big Iron Doctor from TikTok Talks About Issues in the Heavy Equipment Industry

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREWanna go to Tekmetric's first ever industry training event Tektonic? Register HEREToday's guest is Josiah Meiring, the Big Iron Doctor on TikTok. Josiah talks about the issues in the heavy equipment servicing industry, particularly how technicians are severely underpaid. He talks about when he worked at a John Deere dealership and why he left to be a mechanic, saying his diagnostic skills needed to improve. Josiah also shares advice on starting a business, saying it's really important to have proper training and certification.00:00 Pipeline Equipment Experience08:33 Working in Extreme Heat: Strategies11:28 Pipeline Mechanic Opportunity: Higher Pay18:44 Freelance Mechanic's Journey22:04 Curiosity and Learning Mindset30:53 Helping in Hurricane Aftermath36:39 "Navigating Bootleg Software Challenges"40:37 Understanding System Technology Reluctance44:22 Applied Failure Analysis Explained50:12 Exorbitant Repair Quotes Dispute54:24 Equipment Maintenance: Big vs. Small Contractors01:02:51 Minimum Tech Education Demand01:07:51 Lack of Industry Standard Certification01:12:56 Not a Truck Mechanic01:14:19 Complex Truck Systems Challenges01:19:43 Celebrating Everyday Fixers Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

E93 Feb 04, 2025 83 min 2 annotations

Mike Allen Says Ethics Need to Improve in Auto Repair

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERERegister NOW for Tekmetric's Tektonic Conference coming up HEREMike Allen owns Carfix Auto Repair and Tires in Raleigh, NC. He's also the President of the Automotive Service and Tire Alliance of North Carolina. He just started a podcast of his own, too! Confessions of a Shop Owner with Mike Allen. Check it out here! Today, Jeff and Mike discuss how to treat employees well and learn from past leadership mistakes to start a thriving work environment. Mike also says that ongoing training and self-improvement are crucial for owners, technicians, and service advisors.00:00 Training: One Size Doesn't Fit All05:53 Streamlined Vehicle Inspection Process09:04 Car Repair Estimate Process11:34 Auto Repair Support for Complex Cases15:01 Technicians Resist Changing Write-Up Process18:09 Service Communication Issues19:47 Diagnostic Decision: Cost vs. Certainty25:09 Transparent Interview Process Benefits27:16 Natural Leader's Journey30:42 Generational Impact of IGO Expo33:35 Expanding Perspectives through Dialogue36:06 Commitment to Business Process41:42 Disagreement on Shop Owner's Reputation44:56 Changing Communication in Skilled Trades46:45 Career Advice for Young Tradesperson50:00 Balancing Growth and Workforce Priorities53:08 "Top Technician in Industry" Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

E92 Jan 28, 2025 58 min 1 annotation

Mark Elliot from TikTok on Good Diagnostic Techniques

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HERERegister for Tektonic HERE!Mark Elliot, a TikTok creator, joins Jeff Compton today. Mark discusses the importance of smaller, focused training sessions for effective learning, sharing his recent experience with a modern turbos diagnosis course. Jeff and Mark also talk about the challenges and benefits of finding dedicated trainers for the industry. 00:00 Transitioning from technician to business side discovered.09:52 Unique approach leads to success and teaching.13:22 Advocate for quality car repairs, and prioritize safety.19:27 Scope learning curve is inefficient; test light suffices.24:58 Instructors emphasize fundamentals before using lab scopes.28:50 Indian immigrants employed at Winnipeg businesses.35:13 Open collaboration and learning through equipment experimentation.38:27 Understanding volt drop through practical insights.43:15 Trainers prefer daytime courses; shops must adapt.50:17 I have a secret shirt idea to share.56:58 Made Inuit friends, tried raw caribou, recorded video.58:09 Enthusiastic about experiencing Inuit culture and food.01:04:48 Events promote learning and networking opportunities. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

E91 Jan 21, 2025 69 min 1 annotation

Tonnika Haynes talks Family, Business, and Auto Repair

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREWanna go to Tekmetric's first ever industry training event Tektonic? Register HEREJeff Compton is joined by Tonnika Haynes, owner of Brown's Automotive in Chapel Hill, North Carolina. Tonnika talks about growing up in the family business and what it's like to now carry on her father's legacy. Jeff draws on his memories of his father's meticulous craftsmanship, touching on their work's legacy and personal impact.00:00 Talk about ASTA05:49 Not a speaker, rarely talked, encouraged otherwise.09:24 Dad's craftsmanship was recognized years later, as an impactful legacy.11:07 Projects took longer than planned, and extra effort was required.15:24 Reflecting on memories with humor and family.16:41 Inspired by helping others in the collision industry.20:04 Became more prominent while he faded.25:00 Unexpected discoveries about Jesus' side jobs.27:17 Perseverance despite challenges, no quitting allowed.32:00 Jordan oddly fixes car lights; doesn't understand cars.35:46 Evaluate post-visit behavior; mostly well-behaved.38:13 He wants a barndominium for his lifestyle.39:44 Prefers Caravan customers to Viper owners.43:37 Discusses discomfort with medical procedures and measurements.46:42 Chat GTP's impact: resumes misleading, desire honest employees.49:49 Young people struggle to clean thoroughly, frustratingly incomplete.52:25 People still playing Pokémon at 21 years old.57:21 Conferences show success is achievable with choices.01:00:06 Please like, share, and auto-download podcast. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

E90 Jan 14, 2025 62 min 4 annotations

Is AI and New Technology Good for Auto Repair? Sunil Patel and Kieran O'Brien

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERERegister NOW for Tekmetric's Tektonic Conference coming up HERESunil Patel is the founder of Tekmetric and Kieran O'Brien is the co-founder of Shop GenieIn today's episode, Kieran emphasizes training service advisors to improve sales performance through enhanced communication and technology adoption. Sunil shares his journey from medicine to founding Tekmetric, explaining how modern digital tools like digital vehicle inspections (DVIs) can streamline operations. Jeff highlights the challenge of convincing older shop owners to adopt new technologies despite the clear benefits for efficiency and customer experience.00:00 Physician switched careers to open repair shop.05:14 Matt inspired my journey in business ownership.08:10 Focus on customer service ensures business success.10:37 DVI revolutionized customer-technician interactions; and enhanced efficiency.14:34 TechMetric consolidates vendors, saving businesses money.16:23 Shop Genie: Solving automotive scheduling with technology.21:18 Sales skills are crucial for auto repair success.23:21 Prioritize sales training for advisors over EVs.28:55 Recall past recommendations; address at next appointment.29:46 Long-term customers may opt for new cars.32:41 Customer experience drives business success in 2024.36:39 Technology trends impact all age groups.40:04 Waiting affects efficiency; cultural fit varies significantly.44:59 Maintain transparency without scaring customers away.45:49 Old methods required; dealership knowledge outdated. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

E89 Jan 07, 2025 49 min 2 annotations

Becky Witt Talks Technicians and Customer Communication

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HERERegister for Tektonic HERE!Jeff Compton is joined by Becky Witt, who shares her experiences and strategies for running a successful auto repair shop. Becky discusses the critical importance of hiring skilled front counter staff who excel in customer interaction, emphasizing that technical skills are not always necessary at the front counter. She highlights the significance of preventive maintenance and proactive customer communication, sharing her approach to diagnosing and managing vehicle issues. Finally, Becky delves into the challenges and solutions she has implemented to attract and retain valuable employees, including unique work arrangements and focusing on specific car brands.00:00 Becky simplifies business success and culture effectively.07:45 Add dollars until gross profit aligns.11:08 Closed Fridays; seeking unicorns for a productivity boost.18:13 Proactively replace batteries and tires for safety.25:50 Service, product knowledge; prolonging battery and tires.28:38 Interview is successful; the candidate is impressively prepared and equipped.32:00 Joe Gibbs: Super Bowl coach, NASCAR team owner.40:01 Dealership advisors: hustlers, multitaskers; independents struggle.47:10 Struts need replacing; loose nut chewed threads.50:37 Focus on training front staff, not diagnostics.57:27 Farmers produce prized, tender Interstate 80 beef.01:01:05 A Technician's job is tough, demanding, and underestimated. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

E88 Dec 31, 2024 64 min 2 annotations

Charles "The Humble Mechanic" on YouTube Success and Helping the Next Generation of Techs

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREWanna go to Tekmetric's first ever industry training event Tektonic? Register HEREJeff Compton is joined by Charles, known as the "Humble Mechanic." Charles talks about his journey of content creation on YouTube, beginning with simple iPhone videos that unexpectedly gained traction. He emphasizes the importance of mentorship and fostering enthusiasm in young automotive technicians to address industry shortages. Charles also shares insights from his rich experiences with Volkswagen vehicles, highlighting both rewarding and challenging repair stories.00:00 Delayed visit to the booth; found you eventually.04:08 Appreciate having a special car at SEMA.07:13 Community jokes about "widowmaker" jack accidents.11:43 Beneficial automotive program with financial advantages.16:46 Embracing new technology is beneficial for growth.18:30 Persist through challenges; solutions will emerge.20:55 Competition leads to secrecy and minimal payment.25:57 Repinned 91-pin connector on yellow car.28:38 Experience reality, not promises, in career choice.30:59 Realizing I'm a small part in automotive.34:50 Instructions are straightforward, information is widely available.37:04 Freedom to learn tech without rat race pressure.42:51 Expressing dislike doesn't justify discouraging enthusiasm.43:35 Mentorship enthusiasm can transform perspectives and engagement.47:50 Blown away by unexpected podcast listener recognition.49:44 Comment, share, and set automatic podcast download. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

E87 Dec 24, 2024 51 min 11 annotations

Young Techs Need to Listen to THIS! Andrew Gonyou’s Journey and Thoughts

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERERegister NOW for Tekmetric's Tektonic Conference coming up HEREIn this episode, Jeff Compton is joined by Andrew Gonyou to talk about the significance of collaboration over competition within the auto repair industry. Jeff reflects on the challenges and rewards of fostering a culture of continuous learning and critical thinking, emphasizing the importance of leaving a meaningful legacy. Both Jeff and Andrew share personal anecdotes highlighting the necessity of finding a supportive work environment and the impact of embracing advanced technology.00:00 Finally, recording with Andrew Gonyou at AST 2024.08:44 Danny introduced me to automotive diagnostics techniques.13:37 Lack of proper equipment complicates vehicle repairs.17:52 Fixed issues unnoticed; pressured for time. Dilemma persists.25:17 Left job, started at nearby diesel shop.28:48 Choosing a partner affects your success trajectory.33:49 Initially hesitant, eventually wanted the job.38:18 Fired due to attitude and inadequate pay.44:40 It's never too late to start pursuing dreams.48:33 Humbled by resonating impact with shop owners.53:31 Scaling knowledge is challenging but essential.01:03:04 Please comment, share, and download the podcast. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

E86 Dec 17, 2024 64 min 1 annotation

Bonus Episode!! Jeff's Take on DIYers vs Professional Technicians

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HERERegister for Tektonic HERE!In today's BOBUS episode, Jeff flies solo to talk about the frustrations and challenges professional mechanics encounter when dealing with DIY enthusiasts. After recording with Mr. Subaru, Brandon Sloan, and Check Engine Chuck, has Jeff's opinion changed on DIYers? 00:00 Helpful community for DIY auto troubleshooting advice.06:03 Proper process helps more than quick fixes.07:15 DIYers seek answers, not processes; affects service business.11:31 The Car is still unfixed after unnecessary repairs were requested.14:57 DIY research undervalues professional labor costs.18:20 Miscommunication about complex customer automotive issues.22:13 Charge flat rate; ensure technician gets paid.24:42 Customer dissatisfaction from misdiagnosed car issues.29:52 Defensive stance towards critics of industry practices.30:48 Unqualified DIY repairs are often unsafe.35:53 Committed to defending DIY technicians' interests.37:47 Understanding, not dividing, despite potential disagreements. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

E85 Dec 13, 2024 40 min 1 annotation

How to Deal with Self-Doubt in the Auto Repair Industry with George Wilkins and Lucas Underwood

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREWanna go to Tekmetric's first ever industry training event Tektonic? Register HEREJeff Compton, George Wilkins, and Lucas Underwood discuss the importance of addressing negative behaviors early to prevent severe consequences in adulthood. Jeff vocally champions maintaining supportive relationships among colleagues and friends, emphasizing how they help overcome personal and professional challenges. Lucas elaborates on the necessity of process development and impact assessment when vetting new ideas before implementation. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

E84 Dec 10, 2024 78 min

Communication is SOO Key in Auto Shop Success! Cecil Bullard Joins to Rant

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERERegister NOW for Tekmetric's Tektonic Conference coming up HERECecil Bullard is the Founder and CEO of The Institute For Automotive Business Excellence. Cecil discusses the financial challenges repair shops face, particularly customer resistance to pay for necessary repairs. He emphasizes maintaining integrity and communication when presenting repair value to customers. Cecil also highlights the internal issues within shops, such as poor dispatch processes and the need for better technician productivity.00:00 Building value to preempt customer questions efficiently.10:11 Prefer familiar car history over uncertain POS.14:11 Customer decides; techs estimate repairs without bias.16:47 Trust and culture are crucial for business success.25:02 Mindset shapes business practices and customer perception.28:37 Don't discount tickets; keep value tangible.33:46 Cut pay; don't expect productivity improvement.37:17 Streamline processes, improve efficiency, and ensure timely resources.44:22 Scared customers might reject recommended car repairs.49:31 Customer insists on fixing a beloved car.58:06 Transition involves losing customers and attracting new clientele.58:48 Fish where salmon are, use appropriate bait.01:08:11 Avoid "no" to win sales conversations.01:10:30 Prioritize fair treatment to retain skilled techs.01:14:49 Please provide the text that needs summarizing. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

E83 Dec 03, 2024 75 min 5 annotations

Mr. Subaru, Check Engine Chuck, and Brandon Sloan Talk TikTok, YouTube, and DIY pt. 2

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HERERegister for Tektonic HERE!Find our guests online!Mr. Subaru | YouTube | TikTokCheck Engine Chuck | YouTube | TikTokBrandon Sloan/Performance Transmissions LLC | YouTube | TikTokMr. Subaru, Check Engine Chuck, and Brandon Sloan join Jeff again this week. Mr. Subaru highlights the complexities of assisting DIYers, emphasizing the limitations of remote diagnostics. Brandon Sloan discusses the ongoing challenges of mentorship and apprenticeship, sharing personal experiences with both successful and problematic trainees. Check Engine Chuck addresses the need for higher labor rates to attract and retain skilled technicians, stressing the importance of transparent communication with consumers. 00:00 Check manuals and data first for troubleshooting.05:46 Used to have patience for teaching comments.09:21 Discussed GM vehicle basics; lacked foundational knowledge.10:14 Update the PCV valve and software to fix the issue.14:22 Frustration with customer's dismissive attitude towards repairs.18:57 Understanding repair costs through detailed explanations.22:05 Answered $5 TikTok follower's Camaro question.25:24 Knowledge empowers consumers and enhances understanding and trust.27:20 Amateur guesses are ineffective; scan codes for diagnosis.31:53 Employee left due to denied raise request.33:48 A tech claims don't match actual skills.37:21 Industry struggles to nurture next-generation technicians.41:39 The industry indirectly caused my father's death.45:30 Mentorship ensures continuity and respect for emerging generations.48:30 Industry must change to effectively retain youth.51:17 Excited about meaningful conversation and potential influence. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

E82 Nov 26, 2024 54 min 4 annotations

Mr. Subaru, Check Engine Chuck, and Brandon Sloan Talk the Power of Social Media pt. 1

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREWanna go to Tekmetric's first ever industry training event Tektonic? Register HEREFind our guests online! Mr. Subaru | YouTube | TikTokCheck Engine Chuck | YouTube | TikTokBrandon Sloan/Performance Transmissions LLC | YouTube | TikTokMr. Subaru, Check Engine Chuck, and Brandon Sloan join Jeff Compton to discuss key issues in the automotive industry. Mr. Subaru emphasizes the importance of professionalism in repairs, highlighting dangerous practices with power steering components in a Subaru. Jeff criticizes the spread of misinformation by automotive influencers, stressing the need for mechanics to correct false content. Brandon underscores the necessity of diagnosing the root causes of transmission failures instead of simply replacing parts.00:00 Discussing personal experiences in the diagnostic programming industry.05:08 TikTok's significant growth requires gradual commitment.09:46 Blocking negativity to focus on moving forward.12:35 Dislike for term "stealership" and DIY segment.13:50 Observing comment dynamics and algorithm tactics change.19:33 Accountability is important; don't cut corners in work.20:29 Act professionally to change negative perceptions.25:06 Discussing crankshaft issues in deuce trucks.28:13 The Girlfriend's dad worried about the discontinued truck.32:15 Nissan seal is available; it is a limited, military-use engine.34:18 Different transmission hardware; lip seal frustrates.38:38 Trying to help but receiving criticism instead.42:25 Helping DIYers; appreciating, and supporting consumers, and technicians.43:15 Impressive, detailed content on automatic transmissions.47:39 You impress mechanics; underestimated expertise is crucial. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

E81 Nov 19, 2024 50 min 5 annotations

Feeling Burnout? Hear How to Manage It and the Expectations of Customers in Auto Repair

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERERegister NOW for Tekmetric's Tektonic Conference coming up HEREFind The Institute for Automotive Business Excellence Jimmy Lea and Mark Sewell are from the Institute for Automotive Business Excellence. Mark emphasizes the importance of setting clear expectations with customers to prevent dissatisfaction and reduce advisors' stress. The discussion further highlights the significance of maintaining personal relationships in customer service rather than relying solely on technology.00:00 Career journey from demos to coaching and training.06:34 Successful salesman became corporate trainer, teaching fundamentals.13:46 Trying to reduce costs, can't understand why.17:26 Technical team ensures tire specifications aren't modified.24:30 Technician advocates for durable, cost-effective car repairs.28:25 People enjoy activities without understanding mechanics.35:19 Production incentives fail due to inadequate solutions.41:25 Decide between fixing the car long-term or short-term.43:32 Lack of empathy due to no prior consultation.48:41 Industry grind deters shop owners' children's involvement.52:12 Set code allows advisors and technicians autonomy.01:02:11 Ensure everyone is clear about the next steps.01:02:42 Avoid waiting; review and confirm process details.01:08:32 Engagement requires active communication, not passive waiting.01:15:14 Jimmy helps with objection-handling techniques.01:19:07 Comment, share, and download podcast weekly, thanks. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

E80 Nov 12, 2024 80 min 10 annotations

Communication and Teamwork Between Technicians and Advisors in Auto Repair Shops with Michael Doherty

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HERERegister for Tektonic HERE!Hear more from Michael Doherty by listening to AutoFix AdvisorCast here!Jeff Compton is joined by Michael Doherty, a seasoned service advisor eager to share his experiences through his new podcast AutoFix AdvisorCast. Michael details his journey in the industry, highlighting the indispensable role of mentorship in shaping his career. The discussion underscores the importance of efficient communication between service advisors and technicians to ensure smooth workflow and high job satisfaction. Michael also emphasizes the value of creating a welcoming atmosphere for clients, which fosters trust and enhances customer relationships.00:00 Lack of self-confidence from poor shop treatment.07:22 Ensure key players are prioritized to retain talent.11:04 Building shop culture and communication; no discounts.20:38 Technicians prefer stable pay over uncertain bonuses.24:27 Service manager asked; took role; received mentorship.28:23 Technicians choose roles; advisors influence their choices.36:23 Techs need better support to meet expectations.38:19 Identify marketing sources, then address past bad experiences.47:59 Qualify clients to streamline vehicle diagnostics efficiently.53:35 Ask questions to determine the cause of car issues.56:20 Clear for state inspection; transparency, and time management critical.01:02:40 Revitalizing industry, helping service advisors find connections.01:06:59 Learning to transition, value, and sell oneself.01:10:11 Learn from mistakes; suggest improvements confidently to management. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

E76 Nov 05, 2024 73 min

Innovative Tools, Industry Networking, and Efficient Toolbox Management with Jimmy Purdy

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREWanna go to Tekmetric's first ever industry training event Tektonic? Register HEREIn this episode, Jeff Compton is joined by Jimmy Purdy to dive into the world of toolbox efficiency and innovation. Jimmy shares his philosophy on using a compact toolbox from Harbor Freight to accomplish major projects like building a '68 C10, proving that minimal tools can yield maximum results with the right ingenuity. The duo also discusses the excitement and challenges of attending industry events like SEMA and AAPEX, offering helpful tips for making the most of these experiences.Listen to more of Jimmy Purdy on the Gearbox Podcast here00:00 Pulling over to confront doesn't end well.07:00 Stressed but enjoyed SEMA swag and experiences.10:48 Relatable show with an intriguing backstory intrigues.19:14 Meeting product creators at SEMA feels starstruck.21:30 Can't make everyone happy; business replication challenges.30:32 Programmers innovate by overcoming part shortages creatively.31:30 Understand the process; don't just seek solutions.39:58 Discussing redneck style, In-N-Out, Chick-fil-A.46:22 SEMA Fest: Exciting event but personally exhausting.47:33 Unexpected discoveries happen when you engage deeper.56:37 He's successfully monetizing his 3D printing hobby.58:14 SEMA showcase displays newly developed tools.01:03:41 Podcasts and events maintain passion and motivation.01:12:05 Importance of face-to-face interactions despite frustrations.01:15:37 Networking creates lasting connections through personal interactions.01:23:38 Group message critical for organizing and meeting.01:25:58 I watched the event, avoided whiskey, and was exhausted from travel.01:31:12 Share, subscribe and join again next week. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

E79 Oct 29, 2024 92 min 3 annotations

Rethinking Wealth and Success in the Automotive Repair Industry with Cody Fallon pt 2

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERERegister NOW for Tekmetric's Tektonic Conference coming up HEREJeff Compton and Cody continue their discussion on the challenges Cody is facing, including managing the increasing demands of his business and the learning curve of working solo. Jeff shares insights from his experience about striking the right balance between pricing and delivering value, emphasizing the importance of effective customer communication00:00 Provide for family, community, and customers.07:19 Called to improve automotive service communication quality.11:26 Old belt causes AC issues; needs tensioner change.19:23 Shops should charge and inform about inspections.25:28 Optimize efficiency to improve service and profits.28:28 Customers advised against unnecessary early maintenance services.36:20 Success isn't material, it's about helping others.38:37 Fearless shop owner, self-belief, legacy, success.45:02 Struggling to separate work from personal life.50:44 It's okay to say no sometimes.57:50 Initial business goals were impractical and unrealistic.01:01:09 Avoid trades; industry perspectives change frequently.01:05:36 Please share and auto-download the podcast weekly. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

E78 Oct 22, 2024 67 min 1 annotation

Cody Fallon on Building a Successful Auto Repair Shop From Scratch

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HERERegister for Tektonic HERE!In this episode, Jeff Compton is joined by Cody Fallon, owner of a one-and-a-half bay mechanic shop in Newark, Ohio. Cody reflects on his journey from working at major companies to running his own business, sharing insights on the importance of organization and preventative maintenance. Jeff emphasizes the significance of continuous professional development and hands-on training, highlighting how these elements are crucial for success in the automotive repair industry.00:00 Left for heavy equipment opportunity at another company.05:16 Constant issues, limited support, and suggestions are often ignored.08:47 Flexible work schedule; task-dependent start and end.10:35 Good money, freedom nice, but not returning.17:09 Preventative maintenance neglect leads to costly fixes.19:05 Didn't get along with Kokosing's fleet manager.24:08 Service information is essential for practical training success.25:10 Hands-on learners prefer practical demonstrations over reading.30:13 I accidentally discovered the podcast ASOG group on Facebook. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

E77 Oct 15, 2024 50 min

The Role of Social Media in Modern Auto Mechanic Careers with Angry Bob from TikTok, Part 2

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREWanna go to Tekmetric's first ever industry training event Tektonic? Register HEREAngry Bob from TikTok joins Jeff Compton for part two of their discussion. Jeff emphasizes the challenges young workers face in the auto industry, highlighting the importance of proper supervision and training. Angry Bob delves into the issues surrounding customer expectations and the often undervalued services provided by mechanics. They also explore the financial and emotional struggles of transitioning from a shop to mobile work, offering valuable insights for those considering a new path in their auto repair careers.00:00 TikTok enables faster interactions compared to Facebook.06:14 Abused "customer is always right" policy.08:22 It's about the customer's experience and transparency.12:00 Fixing issues requires thorough checks and retainer.14:35 Struggles to find a suitable shop location.16:53 You can succeed with hustle and skill.19:50 Struggling financially but optimistic about new opportunities.24:55 Blueprints aren't perfectly followed; adjustments cause variability.27:41 Understanding individual differences to avoid conflict.31:13 Young people overloaded; oil change time misjudged.33:31 Fix the broken business model and charge appropriately.36:32 High school often wastes time; and lacks financial education.42:36 No regret: different circumstances, lacked guidance, loved Lincoln Tech.43:12 Stayed committed, valuable experience; still connected today.48:25 Customer sees employee upset; bad experience results.50:14 Reluctant to help prioritize personal gain first.52:42 Leave unhappy jobs; don't return to the past.56:06 Please share, comment, and auto-download podcast. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

E75 Oct 08, 2024 57 min

Angry Bob on TikTok Fame and Flat Rate Frustrations, Part 1

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERERegister NOW for Tekmetric's Tektonic Conference coming up HEREAngry Bob from TikTok joins Jeff Compton to dive into the intricacies of modern automotive diagnostics. Jeff and Bob emphasize the importance of understanding basic electrical theory, sharing their experiences with hands-on testing methods that trump classroom instruction. Bob highlights the critical role of practical tools and knowledge, offering insight into how hands-on experience with functional cars can be more beneficial than traditional schooling. 00:00 Avoid unnecessary tests to prevent damage.05:06 You can't always know others' reactions; frustrating.06:52 Delivery impacts how advice is received.10:32 I struggled with circuits and realized the simplicity of the series.15:52 Prioritizing skill over income improved my work.18:31 Doors must be approached differently for techs.19:44 Experience fosters knowledge-sharing and competition among dealership technicians.24:12 Struggling with job expectations and changing roles.27:47 Discovered self-worth through adversity and TikTok creation.29:03 Industry neglects mentorship due to thin profit margins.35:00 Prefer working on cars at home, together.36:10 Bought bad bulbs; taught him troubleshooting steps.40:31 Neglected iconic car models irk nostalgic enthusiasts.44:38 Used Chilton manuals for car repairs pre-internet.46:33 Tune in next week; please like and share. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

E74 Oct 01, 2024 48 min 8 annotations

The Evolving Role of Technicians in Modern Repair Shops with Brian Burris from Promotive, Part 2

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HERERegister for Tektonic HERE!In this episode, Jeff is joined by Brian Burris, an experienced technician from Promotive. Brian discusses the importance of transparency and specialization within automotive workshops. Jeff reflects on the disparities in diagnostic methods between dealership-trained and independent shop technicians.00:00 Continuing industry conversation: Promotive's Brian, Jeff.04:26 Time-limited service challenges technicians' efficiency perceptions.08:04 Made myself indispensable despite flaws at work.11:14 Diag was easier; now, it's software-dependent.14:35 Not good at mechanical tasks like carburetors.17:50 Best pay raise tactic: submit resignation notice.19:24 A Young, skilled mechanic struggles with constructive criticism.24:57 Seeking exit strategy, can't handle difficult customers.27:23 Beth's car was deemed extremely unsafe initially.29:27 Neglected car due to missed oil changes.32:40 Tech retention suffers due to workload, and low incentives.36:06 Trend of guaranteed 40-hour work weeks now.41:02 Reevaluate the true necessity of hiring an A-tech.43:20 Be honest; aligns perfectly with Promotive's support.44:57 Quality varies; good luck finding ten millimeters. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

E73 Sep 24, 2024 46 min 2 annotations

Evaluating and Empowering Technicians in the Hiring Process with Brian and Kat from Promotive

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREWanna go to Tekmetric's first ever industry training event Tektonic? Register HEREIn this episode, Jeff Compton is joined by Kat Ayers and Brian Burris from Promotive. Kat emphasizes the importance of technicians bringing actual data to interviews to assess their productivity better. Brian discusses the significance of strong relationships between technicians and service advisors and how they impact job success and customer satisfaction. Additionally, Kat highlights the value of total compensation considerations beyond hourly wages, such as paid time off and growth opportunities. 00:00 Passion for automotive led to a lifelong career.06:58 Not knowledgeable about my production numbers.12:59 Flat rate uncommon in non-dealer environments here.20:02 Relationships with service advisors impact job success.23:26 Varied trust in advisors, technician pay disparity.27:38 Document achievements quarterly; use them for reviews.34:33 Focus on meaningful team collaboration and culture.39:35 Consider total compensation, paid time off, and growth opportunities.47:33 Curiosity changes the dynamic of constructive criticism.51:07 Reluctance to share knowledge due to effort.54:29 Technicians should negotiate benefits beyond hourly pay.01:01:40 Career paths without wrench work; matching culture fit. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

E72 Sep 17, 2024 66 min 1 annotation

Metal Man Online Shares His Experiences of Mistreatment and Mismanagement in Auto Shops, Part 2

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERERegister NOW for Tekmetric's Tektonic Conference coming up HEREJeff Compton and Metal Man Online from TikTok (Spencer Ellis) delve into challenges that young technicians face in the automotive industry. Metal Man Online shares his frustrations with communication barriers and mistreatment at his previous job, highlighting the necessity for understanding and adaptation to workplace dynamics. They also stress the immense value of networking, ongoing learning, and staying relevant in the ever-changing technological landscape of auto repair.00:00 Pay dispute led to job search for survival.06:53 Considering mechanic training due to current constraints.15:41 Inexperienced attempt to repair the damaged engine.21:26 Engine warranty work and bolt specification issue.22:20 Strict policy on engine parts; using Loctite.30:55 The First anxiety attack at CarMax was overwhelming.35:45 Loss of trust in business due to inconsistency.39:15 Technician pledges no attacks but calls out injustice.45:41 Customers' opinions vary, and integrity and transparency are valued.52:54 Pride in work, seeking to help others.56:28 Frustration at work leads to incomplete payment.59:11 Business owners need to stay involved actively.01:06:09 Attending roadkill zip tie drags in Tucson. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

E71 Sep 10, 2024 68 min 8 annotations

TikTok Mechanic Metal Man Online Talks Challenges and Triumphs in the Shop, Part 1

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HERERegister for Tektonic HERE!Jeff Compton is joined by Metal Man Online (Spencer Ellis) from TikTok, who shares his journey as a mechanic. Metal Man discusses the challenges of inconsistent pay and the pressures of engine rebuilds in a high-demand environment. Jeff expresses concern over content creators relying on platforms like TikTok for income and highlights the expenses often overlooked. 00:00 Exciting Jada Mechanic podcast introduces Metal Man.06:11 Hourly setup with the tiered system, and mechanical associates.08:09 First job: school intern, then mechanic's apprentice.12:20 "Challenging mechanic jobs can also be beneficial."15:19 My Cousin worked at Carmax and influenced my hiring.17:08 Ensured vehicle passed inspection despite motor mount issue.20:15 Regretted car repair mishap led to injury.23:27 Neglected maintenance leads to unforeseen mechanical issues.27:35 I replaced the gas pedal, passed the emissions, and impressed the boss.31:13 Maintain distance, yet understand their passion.34:54 Two videos led to a job in industrial equipment.36:40 Learning and gaining experience in the diesel industry.42:28 Hired at the new shop with commission pay.43:29 Initial pay delays; compensation based on completed jobs.48:18 Engine production slow, delayed payment concerns.51:13 Rusty bolt needs approval, didn't understand the system.54:14 Regretting decision, uncertain future, seeing some hope.57:10 Aspiring to live off video content creation. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

E70 Sep 03, 2024 61 min 9 annotations