The Jaded Mechanic Podcast

The Jaded Mechanic Podcast

Jeff Compton

Updated 3 days ago
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My name is Jeff, and I'd like to welcome you on a journey of reflection and insight into the tolls and triumphs of a career in automotive repair. After more than 20 years of skinned knuckles and tool debt, I want to share my perspective and hear other people's thoughts about our industry. So pour yourself a strong coffee or grab a cold Canadian beer and get ready for some great conversation.

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Episodes (171)

Why are ASE Certifications Important? With Oscar Gomez, Part 2

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREWanna go to Tekmetric's first ever industry training event Tektonic? Register HEREJeff Compton and Oscar Gomez discuss the value of ASE Certifications and explain how they help technicians identify their specialties and weaknesses, thereby improving through training and learning from failures. They discuss the challenges in the automotive industry, including the misdiagnosis of car issues due to rushing and the need for patience and mentorship for new technicians. As Oscar highlights the importance of motivating and supporting students and entry-level mechanics, Jeff underscores the necessity of properly conveying the worth of technicians' skills to customers.00:00 Anger about prioritizing emissions over safety inspections.05:45 Industry needs specific training for bilingual employees.07:50 Language barriers and cultural resistance to change.11:27 Disregard EGR fault, focus on the testing limit.14:51 Understanding principles without scientific physics, is an amazing approach.17:26 Car troubles? Tapping or diagnosing, I'm flexible.22:03 Identify weak points and focus on training.23:51 Enjoyed writing the annual test and showed the importance of feedback.27:21 California admissions diagnostician process requires alternative education.30:55 Mentor's tech becomes state rep, mentor cited.34:26 Advocate advises installing brakes, affecting car mechanics.38:13 New technicians need patience and understanding.41:38 Industry lacks patience, hindered quality and diagnosis.45:55 Car's hood and cowl ducts are plugged with litter.47:39 Addressing industry change, prioritizing business owner mentality.51:23 Striving for shop improvement and financial success.53:36 Supporting affordable tools, not wanting to struggle. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

E69 Aug 27, 2024 58 min 4 annotations

Customer Trust and Honesty in the Auto Repair Industry with Oscar Gomez, Part 1

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERERegister NOW for Tekmetric's Tektonic Conference coming up HEREJeff Compton is joined by Oscar Gomez, who shares his concerns as a shop owner dealing with the complexities of maximizing profits while maintaining vehicle safety. Jeff discusses a frustrating encounter with a customer who questioned necessary repairs, emphasizing the importance of thorough assessments to prevent dissatisfaction. Oscar highlights the challenges posed by the extreme heat in California and the difficulties of running a shop without air conditioning.00:00 Thriving in automotive testing and case studies.09:06 Disbelief over targeting program proponents for non-compliance.14:01 New safety inspections linked to a government program.20:03 Seller misleads buyer, car inspection process changes.23:09 Unmaintained car may fail emission inspection.29:03 I relate to unfairness in expert consulting.32:27 Evaluating technicians' performance and suggesting further training.41:23 Debate over car belt repair at dealership.47:02 Hyundai Kia check engine, low oil, burning 4 quarts.49:38 Customers ignoring oil change leads to issues.56:23 She's upset about other shops' service.01:00:57 AC maintenance and environmental impact in the industry. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

E68 Aug 20, 2024 66 min 3 annotations

Zeb Beard on Welding Skills and Diagnosing Nissan Air Conditioning Issues, Part 2

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HERERegister for Tektonic HERE!Jeff Compton is joined by Zeb Beard to discuss crucial aspects of vehicle repair and shop management efficiency. Zeb emphasizes the importance of training technicians well and ensuring everything is set up for them to work efficiently, including pay and housing arrangements. Jeff and Zeb delve into the challenges of diagnosing air conditioning issues, sharing tips on tool usage, and addressing common mistakes. Finally, they discuss the ongoing shortage of skilled technicians and how streamlined shop management can help maintain productivity.00:00 High school friend's 440 car troubles described.09:49 Not surprised by the condition of the truck.14:55 Issues with outboard motor, truck power loss.16:38 Friend keeps truck, replaces sensor, expresses frustration.23:23 Frustrating experience with detecting and fixing leaks.27:52 CO2 sensed in the machine halts refrigerant use.32:19 Sean Miller's shop has a similar approach.39:41 Spying on technicians to gather industry information.43:50 Technician shortage driving up repair costs and wait times.51:51 Staying focused and unified leads to success.55:39 Dislike jet skiers in our party area.59:55 Fish stays put, easy to catch.01:03:21 Gratitude, requests, and farewells in podcast sign-off. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

E67 Aug 13, 2024 65 min 2 annotations

Overcoming Fuel Line Failures and Dodgy Aftermarket Parts with Zeb Beard, Part 2

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREWanna go to Tekmetric's first ever industry training event Tektonic? Register HEREIn this episode, Jeff Compton welcomes Zeb Beard to discuss the challenges faced with aftermarket parts and customer relations. Zeb recounts the recurring issues he had with fuel lines and how the lack of accountability from the manufacturer left him out of pocket. He also emphasizes the importance of thoroughly researching potential customers and parts suppliers to mitigate problems in the future.00:00 Aftermarket companies are reluctant to stand behind products.05:22 The Aftermarket pump caused issues in a diesel engine.06:36 Girl laughed, symptoms sound like air issue.11:23 Customer wanted information, not warranty, from the agent.14:52 Seeking help and not assigning blame.18:34 Installation procedure: tighten lines gradually to stop leaks.19:25 Purchased lines for truck, switched to s and skit.24:31 Techs installed faulty parts, corrected by the owner.26:08 Struggle with aftermarket parts and technical issues.31:37 Ordering engines, covers, and oil pans logistics.33:10 Late-night engine work causes miscommunication.35:33 Selling engines, warranty, need to align start.41:18 Engine builder getting own TV show, credibility concerns.42:49 Sloan finds a compatible part and avoids the front pump.46:13 Concern over industry reliant on social media.51:24 Man describes needing more power in the car.52:10 Issues with ignition and tuning in engines.55:14 Shop owners face competitive peer pressure.58:18 Please comment, share, and download this podcast. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

E66 Aug 06, 2024 60 min 8 annotations

Trust, Certification, and Auto Repair Industry Issues with Norm Gieselman from TikTok, Part 2

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERERegister NOW for Tekmetric's Tektonic Conference coming up HEREThis week, it's part two of a conversation between Jeff Compton and Norm Gieselman from TikTok. Norm discusses the significance of building trust with customers through transparent inspections and visual evidence of necessary repairs. Jeff and Norm critique the quick lube industry's upselling practices and advocate for more value-based, comprehensive services over cheaper, superficial options. They also touch on the increasing presence of female technicians and emphasize the importance of fostering a positive work environment amidst the industry's challenges. 00:00 Tech could greatly improve scholastic learning systems.04:25 Apprenticeship transitions from truck shop to automotive.09:14 TikTok users discuss Canada's influence on trade.11:13 International competency unit vs. higher education recognition15:18 Improve mentorship and seek better training for advancement.18:31 Struggling to understand new HD technology.20:42 Feeling jilted when invested in mentees.24:19 Industry conduct prompts frustration and disbelief.30:09 Cars, knowledge, complexity, sales, tires, agreement.32:52 Replace transmission fluid for better maintenance.33:53 Nissan CVTs prone to problems, labor affected.39:34 Starting business late, body's ability declining.42:07 Daughter pretends not to know car basics.46:54 Few women succeed in tech due to bias.49:46 Toxicity in shop culture affects work efficiency.50:38 TikTok series on navigating transactions positively.Trust, Certification, and Industry Issues Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

E65 Jul 30, 2024 58 min 2 annotations

Norm Gieselman from TikTok on Strategies for Efficiency and Customer Service in Automotive Repair, Part 1

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HERERegister for Tektonic HERE!In this episode, Jeff Compton is joined by Norm Gieselman, known as the "Mechanic of the Stars" on TikTok. Norm and Jeff have a conversation about the complexities of managing a car repair business, emphasizing the importance of prioritizing customer needs through effective intake questions. Norm also shares his experiences with resource constraints, focusing on quick jobs while building capacity for more complex repairs. Additionally, they discuss the growing knowledge gap between customers and technicians due to the increasing technology in modern cars. 00:00 Discovering TikTok transformed my learning experience.04:00 Friends engage, share challenges, and understand opinions naturally.08:31 Business owner transitions to franchise for growth.11:05 Got into HD due to car repair.15:21 Contrasting attitudes towards vehicle technology in summary.18:51 Debate on tire torque and overanalysis in automotive.20:03 Complaining about high-end truckers and their rattle.24:37 Transition from project management to business administration.29:14 Qualifying customers, limitations, and concerns for acceptance.32:25 Sent car to the tuner, unit malfunctioned, sat.35:29 The Car part overheats, causing the insulation to melt.38:06 Understanding leads to practical application and success.42:10 Learning by observation and apprenticeship for mastery.45:43 Mechanics diagnose and repair engine issues.49:12 Consider leasing for fixed costs, not ownership.50:01 Concerns about the longevity of modern vehicles' features. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

E64 Jul 23, 2024 53 min 4 annotations

Why Licensing and Lobbying is Important for Technicians with Greg Buckley

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREWanna go to Tekmetric's first ever industry training event Tektonic? Register HEREIn this episode, Jeff Compton welcomes Greg Buckley to discuss technicians' role in transportation. Greg shares the importance of licensing for technicians to ensure a clear career path and differentiate skilled professionals from untrained ones. They also delve into the significance of industry events for networking and knowledge exchange, sharing personal experiences that highlight their transformative impact. Lastly, Greg emphasizes unity within the automotive industry, advocating for open communication and collaboration to foster a positive work environment.00:00 Growth from pump jockey to business owner.07:59 Balancing life is crucial to avoiding burnout.11:20 Parents sacrificed, work ethics changed, family dynamics changed.17:04 Industry demands flexibility and impacts work-life balance.25:28 Considering moving to be a pipe fitter.28:28 The Car and fishing industry affects focus and patience.32:58 Value time, collaboration, and business success.39:12 Challenges dealing with shop dynamics and owner.46:30 Emphasis on the importance of brand representation in the community.47:56 Dealership culture change could solve service issues.53:05 Skilled workers remain vital to transportation infrastructure.01:01:39 Sacrifices made for equitable table discussions. Ethical.01:04:42 Industry must prioritize adding security features to technology.01:10:22 Using numbers and personal conversations to evaluate.01:18:10 Starting a business, learning from conferences.01:19:30 Spontaneous trip led to a valuable networking opportunity.Check out Greg's Shop: https://www.buckleysautocare.com/ Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

E63 Jul 16, 2024 84 min 1 annotation

The Impact of Wait Times and Digital Inspections on Shop Productivity with Christopher Johnson, Part 2

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERERegister NOW for Tekmetric's Tektonic Conference coming up HEREIn this episode, Jeff and Christopher pick up where they left off and discuss the benefits of digital vehicle inspection (DVI) for reducing customer wait times and minimizing technician frustration. Christopher also shares how the podcast has positively impacted his outlook and relationship with his manager. Additionally, the conversation explores the intricacies of budget racing and the importance of an efficient shop layout.00:00 Monster Miata car show, LS engine, unique.04:34 Autocross, ice racing led to chump car.08:29 Realized the cost of racing tires is surprising.09:54 Expensive racing involves $25,000 expenses.14:31 Issues with camshafts and lifter failures.16:24 The Last head was stripped down due to tight keepers.21:52 The Backseat is useless for this car, consider removal.25:57 Tool organization on the cart improves work efficiency.27:44 High school followed by work and schooling.31:25 Young lady Erin has family mechanics influence.34:57 Using the phone to document workplace repairs.39:26 Industry history of works but fuels anxiety.41:37 Frustration over customers waiting in the shop.45:21 Grateful for the podcast, overcoming struggles, and improved work.48:31 Exciting plans for Asda's upcoming conversations.51:36 Please comment, share, and subscribe to the podcast. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

E62 Jul 09, 2024 53 min 9 annotations

Pricing Challenges and Efficiency in the Auto Repair Industry with Christopher Johnson, Part 1

In this episode, Jeff Compton is joined by Christopher Johnson, who talks about the complex challenges of pricing and efficiency in the automotive repair business. Christopher shares his experiences with demanding repairs, such as fixing harness issues in caravans and managing intermittent faults in Chrysler vehicles. Jeff discusses the physical toll of the job and both emphasize the importance of investing in quality tools and involving young people in hands-on work.00:00 High mileage Trailblazer, but not essential vehicle.03:37 Transmission lines leaking causing shifting problem.06:36 Recurring plantar fasciitis causing severe leg pain.11:47 Tool truck drivers provide valuable industry insight.15:28 Endless argument resolved by personal commitment and convenience.16:50 Joking about lights, cheap purchases, forgetful moments.19:45 Young people need hands-on learning opportunities.25:00 Paid for repair, found missing fuses.27:32 Story about dealing with non-self-healing harnesses.29:44 Offered $70-$80 for connector, but declined.32:34 Navigating the fine line of pricing.37:15 The Ontario government is rumored to enforce strict inspections.39:11 Thick mud on the car, spare tire flat.43:33 Tech waits for seal, another tech cuts exhaust.46:27 Chrysler injectors causing fuel trim imbalance issue.50:05 Seeking feedback, thanks for listening, see you soon.

E61 Jul 02, 2024 50 min 9 annotations

Bridging Gaps Between Technicians and Owners for Better Communication with Andrew Fischer, Part 2

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREWanna go to Tekmetric's first ever industry training event Tektonic? Register HEREIn this episode, Jeff Compton wraps up his time with Andrew Fischer. They discuss the challenges and opportunities within the automotive repair industry. Jeff acknowledges the importance of technicians advocating for better career opportunities while Andrew emphasizes the need for shops to provide value through training and honest conversations with clients. They'll also talk about the significance of positive mentorship, with both Jeff and Andrew reflecting on their personal experiences and the impact of good guides in shaping careers. 00:00 Montgomery Gentry song, tattoos, scars, conversation.04:16 Jeff and his sons became family to me.08:44 Met S2 and S3, got job offer.11:59 Super dad cape emerges during son's depression.12:57 Instructors impact lives and change futures.16:48 Struggling with mentors, finding humor in adversity.19:54 Encouraging self-learning and independence as a mentor.23:53 Fighting misinformation in industry is crucial.27:46 Learning from bad experiences shapes future actions.31:13 Fostering dialogue to improve understanding and implementation.33:54 Struggle with money and chaos requires better leadership.37:12 Increased focus on self-worth and value.38:45 Realizing high repair costs impacts competitive pricing.44:40 Frustration over misdiagnosis and wasted money.47:23 Honesty, retainer fees, and training are crucial for shops.51:14 No fuel leak, just running rich, peace.53:06 Personal growth, evolving, industry shift, positive mindset.57:31 Challenges of communication and understanding in tech.58:15 Tech, not owner, avoids bias, an important perspective. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

E60 Jun 25, 2024 61 min 2 annotations

Mentorship, Accountability, and Personal Growth with Andrew Fischer, Part 1

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERERegister NOW for Tekmetric's Tektonic Conference coming up HEREToday Andrew Fischer shares what shaped his career path, including family health issues and rebellious teenage years. Jeff and Andrew discuss coping mechanisms and how important accountability is in overcoming personal struggles. Andrew also highlights his journey from feeling burnt out at a GM dealership to finding renewed motivation at the Super Saturday event, emphasizing the value of mentorship and networking in the industry.06:31 Passionate about cars and skilled with machines.07:45 Teenage trouble moved back with Grandpa.10:34 Employers acknowledge both brilliance and mistakes.14:43 Sometimes I overthink and make mistakes.19:43 Learning transmissions, inspired by Brandon Stackler.20:25 Attending event in Chicago after career burnout.24:12 New teacher feels pressure, not at fault.26:56 Struggled with teens, and job loss during the pandemic.30:25 Learning to support without being consumed emotionally.34:15 Overcoming past, proud, grateful for friendships.36:57 Prefers solitude but values accountability and support.41:17 Jaded Mechanic podcast: part two next week Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

E59 Jun 18, 2024 42 min

David Carrol on Transparency, Diagnostic Fees, and Building Customer Relationships in Auto Repair, Part 1

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREWanna go to Tekmetric's first ever industry training event Tektonic? Register HEREJeff Compton and David Carrol discuss Ford's improvements in labor coverage for warranty claims and highlight the necessity of diagnostic fees for maintaining a transparent and sustainable business. Jeff emphasizes the importance of using proper parts and dealing with the frustrations of balancing cost and quality for customers. They also stress the value of honesty and transparency in the diagnostic process, ensuring customers understand and are comfortable with the services provided. 00:00 Reluctant to pay for professional service.03:29 Small family-owned shop in La Plata, Maryland.07:48 Confusion about expensive car repairs and popularity.09:37 Relies on Brian Pollock for diesel expertise.14:55 Maintaining customer satisfaction and upholding reputation.17:52 Customers value smooth, professional, and transparent service.19:41 Documentation is crucial for demonstrating repair value to customers.22:30 Learning to build value for services provided.27:32 Disagreement over customer billing and inspection process.28:46 Honesty about diagnostic fees leads to success.33:00 Considering fixing the truck again without customer interaction.36:32 Reluctant about paying for professional services.40:03 A Friend helped me get a job at a dealership.41:38 Frustration over flat rate and pay bump.45:31 An Overwhelming work schedule led to a self-employment decision.47:27 Striving for quality, led to overwork and burnout.52:16 Watch how I post in online forums.55:51 Job offer negotiation with flexible work schedule.57:44 Follow successful techs and start your own. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

E57 Jun 04, 2024 60 min 4 annotations

The New Era of Automotive Diagnostics with Codey Taggart, Part 2

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERERegister NOW for Tekmetric's Tektonic Conference coming up HEREIn this episode, Jeff Compton and Codey Taggart wrap up their conversation. Codey shares his journey from mobile car repairs to opening his own shop. Codey emphasizes the importance of having competent diagnostic technicians to maintain a shop's reputation and success. Jeff and Codey discuss the need to portray automotive technicians as clean-cut professionals and address the challenges posed by non-technical individuals in leadership roles. 00:00 Being let go for speaking up at work.06:21 Technicians should demand respect and professionalism.08:01 Frustrations with the workload, diag issues, and tasks.12:49 Diagnostic tech is crucial for the shop's reputation.17:00 Exciting work in electronics needs broader visibility.18:05 Uncertain if I shared the video and the importance of the image.22:29 Worked on mobile mechanics out of necessity.27:06 Profitable repairs on caravan airbag and evap.28:32 Trucking industry boss known for electrical expertise.32:03 The Service writer questioned my diagnosis, leading to conflict.36:33 Frustration with lack of opportunities for technicians.39:07 New owners discovering valuable information and support.44:24 Please share, subscribe, and join us weekly. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

E56 May 28, 2024 45 min 3 annotations

Navigating Complex Car Issues and Customer Expectations with Chris Higgins, Part 2

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREWanna go to Tekmetric's first ever industry training event Tektonic? Register HEREIn this episode of The Jaded Mechanic Podcast, Jeff Compton brings back Chris Higgins for part 2 of their conversation! Chris shares his experience transitioning from dealership to independent mechanic work, highlighting both the challenges he faced and what he learned because of them. Jeff emphasizes the importance of ethical practices and customer communication, drawing from personal stories and industry standards. 00:00 Check engine light triggers StabiliTrak light.04:24 Complex technology in automobiles can be misunderstood.08:18 Acknowledging customer complaints and taking necessary action.10:07 Learning through trial and error in automotive.13:46 Dealing with ego in the car repair process.19:47 Modern cars require proficient knowledge of fundamentals.22:49 Warning against risking damage when replacing parts.25:53 Transitioning into independent work, gaining confidence, learning.27:45 Passion for work and continuous self-improvement.30:46 Striving for excellence, overcoming fear, earning trust.33:50 Conflict in work presentation, stress, and apologies.38:35 Man recounts shady car deal leading to repair.40:19 Replacing transmission components, discussing burnt fluid concerns.42:39 Challenges of selling and trading newly bought items.48:21 Challenges with mental health and work relationships.49:48 COVID fallout: mental health, suicide, marriage casualty.53:53 Please like, comment, share, and subscribe. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

E54 May 14, 2024 55 min 4 annotations

The Importance of Communication in a Auto Repair Career with Chris Higgins, Part 1

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERERegister NOW for Tekmetric's Tektonic Conference coming up HEREIn this episode, Jeff Compton welcomes Chris Higgins, a seasoned automotive technician with extensive dealership and independent shop experience. Chris highlights the crucial role of clear communication in automotive repair environments, particularly how it affects customer satisfaction and service efficiency. He also shares his journey from working on a farm to becoming an influential figure in the automotive world, emphasizing the lessons learned from his diverse experiences. Jeff and Chris also discuss the challenges they've had dealing with warranty work and their shared experiences in navigating the complexities of different dealership cultures. 00:00 Effective communication is crucial for healthy work relationships.03:25 COVID leave led to healthier habits and regrets.07:05 Reluctant mechanic finds calling through family influence.12:23 Nissan's rust; Asians and euros manageable.15:21 Inefficient email communication led to laughter.18:36 WWR: Warranty Waste Reduction in corporate work.20:08 Technician discussing the investigation into punch times.24:45 Applied for and enjoyed the job, faced challenges.28:09 Balancing communication while avoiding customer complaints.30:57 Observing leadership impact on team dynamics and respect.36:15 Independent talent emerging in the automotive repair industry.36:59 Human error happens, we're not perfect.40:12 Certifications are essential for recalls; shop culture.43:28 Customers shouldn't pay for non-factory car features. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

E53 May 07, 2024 49 min 4 annotations

Vehicle Fires and the Race Against Time in Mechanics with Chris Rainville, Part 2

In this episode, Jeff Compton engages in an enlightening conversation with Chris Rainville, a seasoned auto mechanic transitioning to marine mechanics. Chris opens up about the pressures of the automotive trade, highlighting personal anecdotes of on-the-job mishaps and the subsequent valuable lessons learned from those incidents. Reflecting on financial incentives and the struggles of technician compensation, Chris shares his experiences of feeling underpaid and the eventual shift towards a more fulfilling career. 00:00 Boss insisted on the cheap part, causing trouble.07:38 Car repair mishap leads to unexpected fire.15:32 Interruptions impact technician's efficiency, causing forgetfulness.17:08 Tech takes responsibility for not getting pulled.23:28 Unequal pay, technical shortage, uncertain future.28:02 Mark's busy fitting boats for fishing.32:45 Mark has an extensive collection of props.41:59 Frustration with car problems needs solutions.44:25 Troubleshooting difficult vehicle problems is frustrating.48:32 Navigating challenges, but I figured it out.

E52 Apr 30, 2024 53 min

Overcoming Gender Bias in Auto Repair with Lynn Kittie

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERERegister NOW for Tekmetric's Tektonic Conference coming up HEREIn this episode, Jeff Compton welcomes Lynn Kittie, an experienced technician, to discuss vehicle repair and the reality of being a female mechanic in a male-dominated field. Throughout their conversation, Lynn shares her ambition to join the Ministry of Transportation of Ontario, underscoring her drive for safety and compliance. They also tackle the challenges that women face in the industry, from combating stereotypes to dressing professionally without losing one's femininity. While Lynn shares advice for young female mechanics entering the trade, this episode is not just a technical recap of automotive troubleshooting but a thorough examination of gender dynamics within the industry. 05:25 Addressing industry issues, customer and technician treatment.11:05 Customers invading personal space due to distrust.19:12 I Never had a drum dolly, learned from Tristan.25:56 Obstacles for talented women in the tech industry.31:06 Mocking content creators for their appearance and antics.34:25 Skilled fabricators face gender bias in the industry.40:46 Wearing makeup became uncomfortable, forcing discomfort.45:06 Endure mistreatment until finding a satisfying work.51:34 The Best course teaches simple electrical circuit principles.56:04 Learning from experience is essential for troubleshooting.01:01:11 Owner's delight after RV engine repair.01:07:52 Positive experience working with understanding and laid-back people.01:09:56 Discussion about technicians working in extreme conditions01:16:43 Emphasizing the need for a better workplace.01:20:34 Please like, share, and subscribe to the podcast. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

E50 Apr 16, 2024 81 min 2 annotations

Growing Your Repair Shop Through Diagnostic Excellence with Zeb Beard

In this installment of "The Jaded Mechanic," Jeff Compton welcomes Zeb Beard, a revered figure in the automotive service industry. Zeb underscores the importance of accurate diagnostics, sharing that a two-hour diagnostic base not only bolsters customer trust but also underpins the financial health of the shop. Zeb also highlights his unique customer service philosophy, stressing the benefits of serving premium customers who rely on his expertise without second-guessing his decisions. Throughout the episode, both Jeff and Zeb delve into their regional differences in vehicle maintenance needs, with a particular focus on the challenges posed by rust and its influence on repair strategies.00:00 Vehicle maintenance and undercoating for older trucks.04:43 Challenges with Subaru and Ford wheel bearings.07:10 Road brine corrodes trucks and harms the environment.11:01 Refreshing to converse with a confident, like-minded peer.13:13 Struggling business owners seek simplicity and guidance.17:25 Guiding others through learning from past mistakes.21:35 Surprised by new lab scope test method.25:54 Intermittent issues and customer choices in repairs.26:50 Customer understanding through detailed explanation and demonstration.32:11 Customers can attract a new type of clientele.33:19 Prefers customers who seek personalized service.36:48 Building shop, need staff, reducing spending. Costly.40:24 Met in '98, married after a few months.44:07 Please like, comment, share, and download the podcast.

E49 Apr 09, 2024 44 min 5 annotations

Navigating Warranty Ends and Customer Retention with Craig Tomcyzk

In this episode, Craig Tomcyzk expresses concerns about the significant customer drop-off dealerships face after warranties expire. Jeff, drawing from his tenure at Nissan, echoes personal anecdotes about billing for unnecessary services and the difficulty in diagnosing modern car issues. With a focus on industry dynamics, such as the impact of aging workers and evolving skill sets, this episode offers a candid look into the challenges and changes experienced by those deep in the trenches of vehicle repair and service. 00:00 Online interactions have changed and allowed storytelling.08:21 Diesel prices in Canada have increased significantly.14:26 Dealers overhaul, lose customers, and waste money.20:38 Experienced technician learns new skills with the tool.26:37 Worked without a license, then passed quickly.29:19 Struggled with interior work, found passion elsewhere.38:22 Spending on car upgrades may lack value.41:53 Former apprentice recommended Nissan for transmission work.47:56 Frustration with dealers' focus on sales.53:03 Car performance concerns and customer satisfaction issues.01:00:17 ASE fees are not well invested in education.01:03:20 Businesses not hiring smart but inexperienced students.01:08:53 Ambulance damaged while carrying patient, criticized the action.01:15:18 Some excel, others lack hustle and effort.01:19:54 Remote truck monitoring at the mine is multifaceted.01:22:41 Specializing in electrical work drives car business.01:28:59 Fixing Mercedes requires more training and skill.01:35:12 People join groups but don't engage fully.01:44:30 Encourage hard work to achieve success with appreciation.01:45:19 Please like, comment, share, and subscribe. Gratitude.

E46 Mar 19, 2024 105 min

Episode 45 - Mastering Transmission Rebuilds and Repair Shop Growth with Jimmy Purdy

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREWanna go to Tekmetric's first ever industry training event Tektonic? Register HEREThis week, Jimmy Purdy from Shifting Gears Garage and the Gearbox Podcast joins Jeff Compton to talk about the delicate transition from technician to owner and the realities of running a successful auto repair shop. They cover everything from the nuts and bolts of transmission issues — think valve bodies and torque converters — to the grime and grind of day-to-day operations.Jimmy also brings up shop expansion ideas, the challenges of setting new goals, and the art of mastering client service. Plus, Jimmy aims some common industry misconceptions and shines a light on the under-appreciated expertise of veteran techs.Also, the guys discuss digital trends, from the role of YouTube in vehicle repair to platforms like TikTok and Facebook that are driving conversations and connections. 00:00 Jaded Mechanic podcast: Reflections on automotive repair.06:32 Young entrepreneur doubles salary, loses business.11:21 Diagnosing and repairing transmission issues at the dealership.17:56 Transmission specialist highlights the importance of thorough diagnosis.25:53 Rural infrastructure challenges and importance of services.28:37 Client satisfaction based on the informative decision-making process.32:06 Challenges of transitioning to a management role.41:45 Issues arise during inspection and communication misunderstanding.44:16 Invest in regular car maintenance for safety.51:47 Couldn't meet Brandon, an engaging content creator on TikTok.55:08 Tester checks valve body for leaks and wear.01:01:32 Heroic problem-solving reveals profitable long-term solutions.01:03:57 YouTube fosters creativity, regardless of experience.01:12:17 Learning process leads to a creative problem-solving approach.01:16:54 Miscommunication leads to upset clients and shop conflict.01:22:42 In-law is critical of construction work.01:24:53 Tech feels uncomfortable owning a shop but is successful.01:30:23 Please like, share, and subscribe to the podcast. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

E45 Mar 12, 2024 92 min 7 annotations