Glossary / General

KPIs

18 Episode Mentions

Too Afraid to Ask

KPIs are important numbers that help a business see how well they are doing. For car repair shops, these numbers could show how fast they fix cars or how happy customers are.

Technical Definition

KPIs stands for Key Performance Indicators, which are measurable values used by businesses to evaluate their success at reaching targets. In automotive shops, KPIs might include metrics like customer satisfaction, repair turnaround time, or financial performance.

Hear It Discussed

"that they have to hold accountable, have crucial conversations with, manage KPIs, [2832.0s] and we haven't given them the skill set to do that."
“The Tower is Dead!” Inside the No-Commission 4-Day Work Week (And Why It’s Winning) | Erikka Tiffani, General Manager at Walser Hyundai Brooklyn Park Car Dealership Guy Podcast 47:09

"...this person may be driving numbers and KPIs and processes and systems and finance, but not necessarily will they always help you with the people's side of you..."
Your Shop Might Need Marriage Counseling: Fixing Communication in Auto Repair [RR 1087] Remarkable Results Radio Podcast 35:36

"[516.7s] I need you to pull your numbers, whatever your KPIs are. [519.9s] Maybe it's tech hours produced."
Your Crew Isn’t the Problem - You Are [E256] Chris Cotton Weekly Blitz 08:36