Glossary / General

KPIs

22 Episode Mentions

Too Afraid to Ask

KPIs are important numbers that help a business see how well they are doing. For car repair shops, these numbers could show how fast they fix cars or how happy customers are.

Technical Definition

KPIs stands for Key Performance Indicators, which are measurable values used by businesses to evaluate their success at reaching targets. In automotive shops, KPIs might include metrics like customer satisfaction, repair turnaround time, or financial performance.

Hear It Discussed

"So there's 10 kind of KPIs that they report on every single day. So I'll say, all right, Sam, how are we doing in Honda?"
"Best Boss, Worst Boss!" The Interview Question That Exposes Every Bad Hire | Industry Spotlight Car Dealership Guy Podcast 30:12

"...this person may be driving numbers and KPIs and processes and systems and finance, but not necessarily will they always help you with the people's side of you..."
Your Shop Might Need Marriage Counseling: Fixing Communication in Auto Repair [RR 1087] Remarkable Results Radio Podcast 35:36

"For years, coaching in our industry has focused on monthly performance, more sales, better margins, higher AROs, stronger KPIs."
Build a Business Worth Owning... and Worth Buying [E265] Chris Cotton Weekly Blitz 01:24