Glossary / General

service manager

9 Episode Mentions
Too Afraid to Ask

A service manager is the person in charge of the shop’s service work. If something goes wrong or a job wasn’t handled properly, they’re often the one who steps in.

Technical Definition

A service manager is the person at a dealership or repair shop who oversees the service department, including scheduling, job assignments, and customer communication. In many shops, they’re the escalation point when a customer feels work wasn’t done correctly.

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