Glossary / General

service manager

12 Episode Mentions

Too Afraid to Ask

A service manager is the person in charge of the shop’s service work. If something goes wrong or a job wasn’t handled properly, they’re often the one who steps in.

Technical Definition

A service manager is the person at a dealership or repair shop who oversees the service department, including scheduling, job assignments, and customer communication. In many shops, they’re the escalation point when a customer feels work wasn’t done correctly.

Hear It Discussed

"So then this little manager mechanic. Manager mechanic. Like the service manager."
#2623: Virtual Dopeslaps The Best of Car Talk 03:19

"And first off, I asked the dealer that question and asked the service manager and as well as the parts manager, and they both gave me the same answer, like ... they just say, well, the..."
Car Repair Advice Live Taking Your Calls from the Experts Under The Hood show 14:17

"then I had a meeting with my service manager, my service advisors, and explain them, hey, this is what we do."
Fixed Ops Friday w/ Ryan Downing & Jay Trivedi | Daily Dealer Live Car Dealership Guy Podcast 35:24