customer retention
Customer retention is about keeping customers coming back to the same dealership for service and repairs. It's important for businesses to maintain their customers, especially after their warranty ends.
Customer retention refers to the ability of a company to keep its customers over time. In the automotive industry, this is particularly important as dealerships rely on repeat business for service and parts after the initial vehicle sale.
Hear It Discussed
"And with 700 sales, when I started, I religiously contact every one of those buyers, customers, friends, every three months, either by email or phone or WhatsApp or a message."
I’ve sold 700 Porsches! 9WERKS Radio : The Porsche and Car Podcast
"It's awesome to hear about that. Oh we had an interesting conversation about you know customer retention gaining customers all that."
How To Grow a Business and Team. Touchless Wheel Cleaning and How it Works. Episode #952 Pints and Polishing Auto Detailing Podcast
"But when you say not as customer friendly to the brand, is that retention? Is that engagement? What does that look like, Mike?"
"Stop Missing Calls!" The 90% Service Scheduling Secret Most Dealers Are Ignoring | Industry Spotlight Car Dealership Guy Podcast
Cars Known For This
Episodes Mentioning "customer retention"
"Stop Missing Calls!" The 90% Service Scheduling Secret Most Dealers Are Ignoring | Industry Spotlight
Car Dealership Guy Podcast
"There is money to be made" — Unlocking Profit in the Used EV Market — Ryan Osten, Co-Founder & CEO at Lyteflo
The Dealer Playbook
Cottone on Growing Used, Cox/Fullpath on Integration, Duncan on Retention | Daily Dealer Live
Car Dealership Guy Podcast
Fixed Ops Friday w/ Nicholson, Rivera | Daily Dealer Live
Car Dealership Guy Podcast
"Driving Past You!" The Hidden Reason Your Best Customers Defect to Jiffy Lube | Industry Spotlight
Car Dealership Guy Podcast
“Your Data Is Dirty!” How Bad Data is Cannibalizing Your AI Strategy (+ How to Fix It) | Brian Abrams, VP of Data and AI at CDK Global
Car Dealership Guy Podcast
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Minnoxide
How To Grow a Business and Team. Touchless Wheel Cleaning and How it Works. Episode #952
Pints and Polishing Auto Detailing Podcast
Fixed Ops Friday w/ Don Hall, Morgan Abeyie, Daniel Negalha | Daily Dealer Live
Car Dealership Guy Podcast
April 24, 2026 | Stellantis bets on four core brands; growing fixed ops revenue
Automotive News Daily Drive
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