Glossary / General

upsell

11 Episode Mentions

Too Afraid to Ask

Upselling is when a salesperson tries to get you to buy something more expensive or extra that goes along with what you're already buying. In car sales, this might mean adding features or services to your car purchase.

Technical Definition

Upselling is a sales technique where a seller encourages a customer to purchase a more expensive item or add-on to enhance their original purchase. In the automotive industry, this can include additional features, warranties, or services that improve the vehicle's value or functionality.

Hear It Discussed

"Okay. And one of the jobs, the parts of the parts manager was to upsell the, the owner on a number of things, steering wheels,"
Rod Emory's Def Leppard Porsche Outlaw Spike's Car Radio 30:35

"...he asked for the parts on the phone when they called him to upsell him the break job that they said he needed."
Ron Ananian, The Car Doctor, Classic Car Doctor, September 12, 2015 - Hour 1 Ron Ananian The Car Doctor 11:32

"Moving on to, I've got a full detail. I'm going to upsell this customer. And I'm going to go and get their headlights taken care of."
Restoring Headlights Properly and Ceramic Coating Wheels. Episode #951 Pints and Polishing Auto Detailing Podcast 39:04