customer pay
Customer pay is the money that car owners have to spend on repairs or services that aren't covered by the warranty. If your car needs fixing and it's not under warranty anymore, you have to pay for it yourself.
Customer pay refers to the costs that vehicle owners are responsible for when their vehicle requires repairs or services that are not covered by a warranty. This includes routine maintenance and repairs for issues that arise after the warranty period.
Hear It Discussed
"use car recon, and customer pay in 2026? How do you think about that balance? That's an absolutely great question."
Fixed Ops Friday w/ Matt Haiken, Damon Egan, & Luis Malespin | Daily Dealer Live Car Dealership Guy Podcast
"independent repair facilities who do a [774.5s] similar level of complexity in the customer pay side, excluding warranty, of course,"
June 12th, 2026 | Japan's automakers absorb $28B tariff hit; dealerships losing service share Automotive News Daily Drive
"and also share with them the areas from a customer pay perspective that they've been neglecting for whatever reason."
S5E04 - The Marketing Playbook for Dealership Success The Walk Around
Cars Known For This
Episodes Mentioning "customer pay"
Fixed Ops Friday w/ Matt Haiken, Damon Egan, & Luis Malespin | Daily Dealer Live
Car Dealership Guy Podcast
Riley on New Car Pricing, Barbosa on First 30 Days | Daily Dealer Live
Car Dealership Guy Podcast
Still on the Floor. Still Building the Industry.
Beyond the Wrench
June 12th, 2026 | Japan's automakers absorb $28B tariff hit; dealerships losing service share
Automotive News Daily Drive
Fixed Ops Friday w/ Rogers, Kaminski, Coyle, and Skinner | Daily Dealer Live
Car Dealership Guy Podcast
Fixed Ops Friday w/ Nicholson, Rivera | Daily Dealer Live
Car Dealership Guy Podcast
Fixed Ops Friday w/ Scott Morrison, Dave Thomas, & Richard Lupo | Daily Dealer Live
Car Dealership Guy Podcast
Fixed Ops Friday w/ Tiago Castro, Chuck Turck, & William Demaree | Daily Dealer Live
Car Dealership Guy Podcast
Fixed Ops Friday w/ Jason Graciano, Michael Ross | Daily Dealer Live
Car Dealership Guy Podcast
“Warranty is Exploding!” How Dealerships Are Capturing the $32B Revenue Surge + Winning Strategies | Jim Roche, CEO of Warrcloud
Car Dealership Guy Podcast
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