retention
Retention is about keeping customers coming back to the same place for service. If a dealership has good retention, it means people like their service and return when they need repairs.
Retention refers to the ability of a dealership to keep customers returning for service and repairs. High retention rates indicate that customers are satisfied and choose to return, while low rates suggest they may seek service elsewhere.
Hear It Discussed
"which means that if you subscribe to us on an annual basis, there's a 96% chance that a year later you'll subscribe again. And those are the sort of retention weights, which are, I mean, they're..."
The complete history of The Intercooler #310 The Intercooler
"Is it viable if oil prices continue to rise? And how do you look at the return on that investment in retention?"
Fixed Ops Friday w/ Ruffolo, Norris, and Stephens | Daily Dealer Live Car Dealership Guy Podcast
"The patent says the design helps improve retention while also damping noise and vibration."
Episode 563: A Long-Awaited Supercharging Feature Debuts Ride the Lightning: Tesla and EV Podcast
Cars Known For This
Episodes Mentioning "retention"
Fixed Ops Friday w/ Ruffolo, Norris, and Stephens | Daily Dealer Live
Car Dealership Guy Podcast
Portaluppi on F&I Pay Plans, Fusco on Pricing Transparency, Crain on Video MPI | Daily Dealer Live
Car Dealership Guy Podcast
Episode 563: A Long-Awaited Supercharging Feature Debuts
Ride the Lightning: Tesla and EV Podcast
"Stop Guessing on Used Cars" – How Data is Killing the "Art" of the Appraisal | Industry Spotlight
Car Dealership Guy Podcast
Walton on Rural Dealerships, Zombo on Reconditioning Clock, Cain on AI in F&I | Daily Dealer Live
Car Dealership Guy Podcast
“Warranty is Exploding!” How Dealerships Are Capturing the $32B Revenue Surge + Winning Strategies | Jim Roche, CEO of Warrcloud
Car Dealership Guy Podcast
Fixed Ops Forward feat. Rick Ulin
Car Guy Coffee
From Transactions to Trust
Ratchet+Wrench Radio
Rowley/Horowitz on Fullpath Sale, Boice on Price Consistency, Almeida on Fixed | Daily Dealer Live
Car Dealership Guy Podcast
The Pay Cut Ultimatum: How One BMW Store Flipped VSC Penetration (+ the 0% Solution for Cash Buyers) | Industry Spotlight
Car Dealership Guy Podcast
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